Find a nursing home

Assisted living / California / Santa Ana

Town & Country

555 E. Memory Lane, Santa Ana, CA 92706 · Orange County · (714) 547-7581

RCFE in a continuing care retirement community · licensed for 328 residents · Licensed since 1975

Part of a continuing care retirement community
41state visits on file
9Type A citations
9Type B citations
7 of 51complaint allegations substantiated
328licensed capacity

California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 300600977 · See the state record

The record in brief

California's licensing agency has 41 visits to Town & Country on file since November 2022: 3 inspections, 31 complaint visits and 7 other visits. The most recent was on September 18, 2026.

Those visits led to 9 Type A citations and 9 Type B citations (the state's two levels of deficiency), 18 cited regulation sections in all.

The state looked into 23 complaints covering 51 allegations: 7 substantiated, 0 inconclusive, 25 unsubstantiated and 19 unfounded.

State visits and citations

Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.

InspectionComplaint visitOther visit
Kind of visitVisitsType A citationsType B citations
Inspections300
Complaint visits3152
Other visits747
All visits4199

A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov

A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov

The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov

Regulation sections cited18 citations
  1. §
    Title 22 section 87464(f)(4)
    Plan of correction date in the file: April 12, 2026
  2. §
    Title 22 section 87468.2(a)(4)
    Plan of correction date in the file: April 19, 2026
  3. §
    Title 22 section 87309(a)
    Plan of correction date in the file: August 14, 2025
  4. §
    Title 22 section 87464(f)(4)
    Plan of correction date in the file: August 14, 2025
  5. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: November 3, 2023
  6. §
    Title 22 section 87465(c)(2)
    Plan of correction date in the file: September 21, 2026
  7. §
    Title 22 section 87468.1(a)(1)
    Plan of correction date in the file: March 28, 2026
  8. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: March 28, 2026
  9. §
    Title 22 section 87407(k)
    Plan of correction date in the file: October 22, 2024
  10. §
    Health and Safety Code section 1569.683(a)(4)
    Plan of correction date in the file: September 8, 2026
  11. §
    Title 22 section 87303(a)
    Plan of correction date in the file: November 3, 2025
  12. §
    Title 22 section 87303(a)
    Plan of correction date in the file: January 1, 2026
  13. §
    Health and Safety Code section 1569.618(c)(3)
    Plan of correction date in the file: January 1, 2026
  14. §
    Health and Safety Code section 1569.625(b)(2)
    Plan of correction date in the file: January 1, 2026
  15. §
    Title 22 section 87463(h)(1)
    Plan of correction date in the file: January 1, 2026
  16. §
    Title 22 section 87608(a)(3)
    Plan of correction date in the file: January 1, 2026
  17. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: March 31, 2025
  18. §
    Title 22 section 87211(a)(3)
    Plan of correction date in the file: November 3, 2023

Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 300600977).

Complaint investigations

Each row is one complaint the state investigated, with what it found for each allegation in it.

Date in the fileSubstantiatedInconclusiveUnsubstantiatedUnfoundedType AType B
August 27, 2026104201
April 21, 2026201020
November 14, 2025001100
October 31, 2025101101
September 25, 2025003000
September 9, 2025202020
August 21, 2025002000
August 19, 2025003000
July 18, 2025000100
July 15, 2025000400
June 23, 2025000100
June 10, 2025001000
May 23, 2025000200
April 30, 2025002000
January 24, 2025000100
December 28, 2024000200
September 30, 2024002000
December 28, 2023001000
November 20, 2023001100
November 9, 2023100010
September 29, 2023001000
May 31, 2023000100
December 12, 2022000200

Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov

A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov

An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov

An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov

Memory care

California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.

California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov

The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov

The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov

Costs

California does not publish what assisted living homes charge, and Town & Country has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.

An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov

When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov

Other assisted living nearby

Nursing homes nearby

For care beyond what assisted living provides. Each has a federal inspection record on this site.

If you have a concern

NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.

California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov

California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov

Common questions

Is Town & Country licensed?
California's Department of Social Services lists it as licensed, licence 300600977, rcfe in a continuing care retirement community, since December 5, 1975 (state file as of October 8, 2026).
How many residents can Town & Country care for?
Its licence is for 328 residents.
Has Town & Country been cited by the state?
The state file lists 9 Type As and 9 Type Bs citation counts across 41 visits on file.

Sources

  • Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
  • Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
  • NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.
Find a nursing home Read an inspection