Assisted living / New York / Troy
The Pines at Heartwood
2405 Fifteenth Street, Troy, NY 12180 · Rensselaer County · (518) 266-9654
Adult home · licensed for 86 residents · Licensed since 2000 · Operator: Troy Crossings, Llc
New York State Department of Health data as of October 8, 2026 · Certificate 600-F-250 · See the state record
The record in brief
The Pines at Heartwood is an adult home, one of the two kinds of adult care facility New York licenses, with 86 beds on its operating certificate, including 86 ALP, 4 Respite.
Between April 1, 2022 and March 31, 2026 the Department of Health cited 133 violations from 43 inspections; the latest report was issued on March 31, 2026.
The state lists 2 enforcement actions against the operator in that period.
State inspections
The Department of Health's own summary: "A total of 133 violations resulted from 43 inspections of this facility from April 1, 2022 through March 31, 2026, including 20 inspections resulting in no violations."
March 31, 2026Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
February 26, 2026Complaint Survey · 10 violations · Plan/Notice of Correction Approved
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November 21, 2025Complaint Survey · 12 violations · Plan/Notice of Correction Approved
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November 21, 2025Relicensure Survey · 29 violations · Plan/Notice of Correction Approved
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August 20, 2025Complaint Survey · 7 violations · Plan/Notice of Correction Approved
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August 1, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
May 7, 2025Complaint Survey · 1 violation · Plan/Notice of Correction Approved
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April 11, 2025Other Survey · 1 violation · Plan/Notice of Correction Approved
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March 26, 2025Complaint Survey · 11 violations · Plan/Notice of Correction Approved
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January 27, 2025Other Survey · 1 violation · Plan/Notice of Correction Approved
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January 21, 2025Other Survey · 1 violation · Plan/Notice of Correction Approved
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January 21, 2025Other Survey · 1 violation · Plan/Notice of Correction Approved
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November 15, 2024Relicensure Survey · 26 violations · Plan/Notice of Correction Approved
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November 4, 2024Complaint Survey · 6 violations · Plan/Notice of Correction Approved
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October 11, 2024Complaint Survey · 2 violations · Plan/Notice of Correction Approved
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August 13, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
July 30, 2024Complaint Survey · 2 violations · Plan/Notice of Correction Approved
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July 29, 2024Complaint Survey · 1 violation · Plan/Notice of Correction Approved
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May 20, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
May 15, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
May 15, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
April 17, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
April 12, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
April 10, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
April 10, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
January 4, 2024Complaint Survey · 3 violations · Plan/Notice of Correction Approved
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January 3, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
November 3, 2023Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
September 25, 2023Complaint Survey · 1 violation · Plan/Notice of Correction Approved
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September 20, 2023Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
September 12, 2023Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
September 12, 2023Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Admission standards
April 17, 2023Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Resident services
April 4, 2023Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
March 24, 2023Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
November 28, 2022Complaint Survey · 1 violation · Plan/Notice of Correction Approved
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November 9, 2022Complaint Survey · 4 violations · Plan/Notice of Correction Approved
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August 3, 2022Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
August 3, 2022Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
July 1, 2022Complaint Survey · 2 violations · Plan/Notice of Correction Approved
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July 1, 2022Relicensure Survey · 9 violations · Plan/Notice of Correction Approved
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- §Environmental standards
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- §Disaster and emergency planning
June 22, 2022Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
April 29, 2022Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
Enforcement actions
- March 6, 2025: Stipulation & Order #: ACF-25-018
- January 10, 2025: Stipulation & Order #: ACF-25-004
Violations under dispute through the state's Inspection Review Process are not shown by the state. Regulation sections are Title 18 of New York's codes (NYCRR). Source: NYS Health Profiles.
Memory care
| Certification on the operating certificate | Beds | Since |
|---|---|---|
| Assisted Living Program (ALP) | 86 | July 2000 |
| Respite beds | 4 | July 2000 |
The Pines at Heartwood has no special needs (SNALR) or dementia beds on its certificate, so New York has not certified it for memory care. What memory care certification means.
A special needs assisted living residence (SNALR) serves people with special needs, including people with dementia or cognitive impairments, under an individualized service plan.health.ny.gov
An enhanced assisted living residence (EALR) lets residents age in place: it may admit or keep residents who need another person's physical help to walk or use stairs, depend on medical equipment and need frequent help from medical staff, or have chronic unmanaged incontinence.health.ny.gov
Costs
The Pines at Heartwood is not a licensed assisted living residence, so New York's posted-rate rule does not apply to it. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
Assisted living residents in New York have the right to written notice of any fee increase at least 45 days before it takes effect, unless they agree in writing to a specific increase for added care, services or supplies.health.ny.gov
Under Public Health Law section 4656(7), signed February 14, 2025, an assisted living residence must post its monthly service rate and starting rent range in the facility and online.health.ny.gov
Who runs it
Operator in the state file: Troy Crossings, Llc.
Other assisted living nearby
- The Terrace at The Eddy MemorialTroy, under 1 mi · 69 residents · 29 violations
- The Eliot at Troy, LLCTroy, under 1 mi · 155 residents · 64 violations
- Marjorie Doyle Rockwell CenterCohoes, 3.5 mi · 52 residents · 38 violations
- Ahana HouseWaterford, 3.7 mi · 17 residents · 33 violations
- Millview of Latham, LLCCohoes, 4.7 mi · 55 residents · 39 violations
- Elderwood Village at ColonieLatham, 4.7 mi · 94 residents · 67 violations
Nursing homes nearby
For care beyond what assisted living provides. Each has a federal inspection record on this site.
- Eddy Memorial Geriatric CenterTroy, under 1 mi · 4 of 5 CMS stars
- Eddy Heritage House Nursing and Rehabilitation CtrTroy, under 1 mi · 1 of 5 CMS stars
- Troy Center for Rehabilitation and NursingTroy, 3.1 mi · 2 of 5 CMS stars
- Eddy Village GreenCohoes, 3.4 mi · 1 of 5 CMS stars
- Van Rensselaer ManorTroy, 3.6 mi · 1 of 5 CMS stars
If you have a concern
NursingHomeClear cannot take or act on complaints. New York's Department of Health investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
New York's ombudsman program advocates for older adults and people with disabilities who live in nursing homes, assisted living and other licensed adult care homes.aging.ny.gov
To reach a New York long-term care ombudsman, call 1-855-582-6769.aging.ny.gov
Common questions
- Is The Pines at Heartwood licensed?
- New York's Department of Health lists it as licensed, certificate 600-F-250, adult home, since July 11, 2000 (state data as of October 8, 2026).
- How many residents can The Pines at Heartwood care for?
- Its licence is for 86 residents.
- Has The Pines at Heartwood had violations?
- 133 violations from 43 inspections from April 1, 2022 to March 31, 2026, per the New York State Department of Health.
- Does The Pines at Heartwood offer memory care?
- Its operating certificate carries no special needs (SNALR) or dementia bed certification in the state file.
Sources
- Licence and capacity: New York State Department of Health, Adult Care Facilities: general information and bed certifications (health.data.ny.gov), downloaded October 8, 2026.
- Bed certifications: Adult Care Facility bed certifications, health.data.ny.gov. Inspections and enforcement: NYS Health Profiles, read October 9, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.