Assisted living / New York / Hinsdale
Willow Creek
4460 Union Hill Rd., Hinsdale, NY 14743 · Cattaraugus County · (716) 557-2322
Adult home · licensed for 32 residents · Licensed since 2022 · Operator: Underwood Gardens, LLC
New York State Department of Health data as of October 8, 2026 · Certificate 040-F-032 · See the state record
The record in brief
Willow Creek is an adult home, one of the two kinds of adult care facility New York licenses, with 32 beds on its operating certificate, including 32 ALP.
Between April 1, 2022 and March 31, 2026 the Department of Health cited 27 violations from 12 inspections; the latest report was issued on February 4, 2026.
The state lists no enforcement actions against the operator in that period.
State inspections
The Department of Health's own summary: "A total of 27 violations resulted from 12 inspections of this facility from April 1, 2022 through March 31, 2026, including 3 inspections resulting in no violations."
February 4, 2026Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
September 12, 2025Other Survey · 0 violations · Plan/Notice of Correction Not Required
April 11, 2025Complaint Survey · 6 violations · Plan/Notice of Correction Approved
- §Operating certificates
- §Resident services
- §Resident services
- §Resident services
- §Records and reports
- §Admission and retention standards
February 25, 2025Relicensure, Complaint Survey · 4 violations · Plan/Notice of Correction Approved
- §Resident services
- §Resident services
- §Resident services
- §Resident services
April 1, 2024Complaint Survey · 7 violations · Plan/Notice of Correction Approved
- §Admission standards
- §Admission standards
- §Resident services
- §Resident services
- §Resident services
- §Records and reports
- §Admission and retention standards
April 1, 2024Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Resident services
October 11, 2023Complaint Survey · 2 violations · Plan/Notice of Correction Approved
- §Resident services
- §Resident services
February 15, 2023Other Survey · 1 violation · Plan/Notice of Correction Approved
- §Environmental standards
November 4, 2022Other Survey · 1 violation · Plan/Notice of Correction Approved
- §Records and reports
July 27, 2022Complaint Survey · 2 violations · Plan/Notice of Correction Approved
- §Resident services
- §Resident services
July 26, 2022Complaint Survey · 3 violations · Plan/Notice of Correction Approved
- §General requirements
- §Resident services
- §Records and reports
July 26, 2022Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
Enforcement actions
The state lists no enforcement actions against the operator from April 1, 2022 to March 31, 2026.
Violations under dispute through the state's Inspection Review Process are not shown by the state. Regulation sections are Title 18 of New York's codes (NYCRR). Source: NYS Health Profiles.
Memory care
| Certification on the operating certificate | Beds | Since |
|---|---|---|
| Assisted Living Program (ALP) | 32 | March 2024 |
Willow Creek has no special needs (SNALR) or dementia beds on its certificate, so New York has not certified it for memory care. What memory care certification means.
A special needs assisted living residence (SNALR) serves people with special needs, including people with dementia or cognitive impairments, under an individualized service plan.health.ny.gov
An enhanced assisted living residence (EALR) lets residents age in place: it may admit or keep residents who need another person's physical help to walk or use stairs, depend on medical equipment and need frequent help from medical staff, or have chronic unmanaged incontinence.health.ny.gov
Costs
Willow Creek is not a licensed assisted living residence, so New York's posted-rate rule does not apply to it. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
Assisted living residents in New York have the right to written notice of any fee increase at least 45 days before it takes effect, unless they agree in writing to a specific increase for added care, services or supplies.health.ny.gov
Under Public Health Law section 4656(7), signed February 14, 2025, an assisted living residence must post its monthly service rate and starting rent range in the facility and online.health.ny.gov
Who runs it
Operator in the state file: Underwood Gardens, LLC.
Other assisted living nearby
- Field of Dreams Senior LivingAllegany, 9.2 mi · 140 residents · 26 violations
- Eden Heights of OleanOlean, 9.5 mi · 120 residents · 0 violations
Nursing homes nearby
For care beyond what assisted living provides. Each has a federal inspection record on this site.
- Cuba Memorial Hospital Inc SNFCuba, 3.8 mi · 1 of 5 CMS stars
- The Pines Healthcare & Rehabilitation Centers OleaOlean, 9.3 mi · 4 of 5 CMS stars
- Absolut Center for Nursing and Rehabilitation at aAllegany, 9.5 mi · 5 of 5 CMS stars
If you have a concern
NursingHomeClear cannot take or act on complaints. New York's Department of Health investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
New York's ombudsman program advocates for older adults and people with disabilities who live in nursing homes, assisted living and other licensed adult care homes.aging.ny.gov
To reach a New York long-term care ombudsman, call 1-855-582-6769.aging.ny.gov
Common questions
- Is Willow Creek licensed?
- New York's Department of Health lists it as licensed, certificate 040-F-032, adult home, since December 19, 2022 (state data as of October 8, 2026).
- How many residents can Willow Creek care for?
- Its licence is for 32 residents.
- Has Willow Creek had violations?
- 27 violations from 12 inspections from April 1, 2022 to March 31, 2026, per the New York State Department of Health.
- Does Willow Creek offer memory care?
- Its operating certificate carries no special needs (SNALR) or dementia bed certification in the state file.
Sources
- Licence and capacity: New York State Department of Health, Adult Care Facilities: general information and bed certifications (health.data.ny.gov), downloaded October 8, 2026.
- Bed certifications: Adult Care Facility bed certifications, health.data.ny.gov. Inspections and enforcement: NYS Health Profiles, read October 9, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.