2245 West State Street, Olean, NY 14760 · Cattaraugus County · (716) 373-1910
120 certified beds, about 100 residents a day · Government - County · Medicare and Medicaid since 1972
CMS Care Compare ratings, data as of September 1, 2026 · CCN 335357 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on March 7, 2025, inspectors cited 4 health deficiencies (the New York average is 8.1, the national average 9.2).
None of its 9 health citations since March 2020 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.50 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.45 of those hours.
60.8% of nursing staff left within the year CMS measured (New York average 40.3%).
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
Inspectors wroteBased on observation, interview, and record review conducted during the Standard survey completed on 3/7/25, the facility did not ensure residents were free from physical restraints imposed for purposes of discipline or convenience that were not required to treat the resident's medical symptoms, used for the least amount of time and document ongoing re-evaluation of the need for restraints for one (1) (Resident #19) of two (2) residents reviewed for physical restraints. Specifically, Resident #19 did not have a physician's order for the use of a wheelchair trunk restraint and there was no evidence quarterly assessment/evaluation was completed for its use. Additionally, there was no documented evidence the trunk restraint was released every two hours. The finding is: [...]
Inspectors wroteBased on interview and record review conducted during a Complaint investigation (#NY00343645) during a Standard survey completed on 3/7/25, the facility did not ensure that all alleged violations involving abuse or mistreatment were reported immediately, but not later than two hours after the allegation is made, if the events that cause the allegation involve abuse, to the administrator of the facility and to other officials (including to the State Survey Agency) for one (Resident #99) of two residents reviewed for abuse. Specifically, facility staff did not immediately, or no later than two hours, report an allegation of verbal abuse to the Administrator. Additionally, once the Administrator was aware of the verbal abuse allegation, it was not reported to the State Survey Agency in the required timeframe. The finding is: [...]
Inspectors wroteBased on observation, interview, and record review conducted during a Complaint investigation (#NY00363844) during a Standard survey completed on 3/7/25, the facility did not ensure residents with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing for one (1) (Resident #16) of three (3) residents reviewed. Specifically, Resident #16 lacked pressure ulcer assessments that included accurate pressure ulcer staging, and there was the lack of medical provider documentation to include the resident's pressure ulcer and treatment plan. The finding is: [...]
Inspectors wroteBased on observation, interview, and record review conducted during the Standard survey completed 3/7/25, the facility did not ensure residents were assessed for risk of entrapment from bed rails prior to installation, review the risks and benefits of bed rails with the resident or resident representative, and obtain informed consent prior to the installation of bed rails for one (1) (Resident #18) of one (1) resident reviewed for bed rails. Specifically, Resident #18 was not assessed for risk of entrapment from bed rails, the risks and benefits of bed rails were not reviewed with the resident or their representative, and no consents were obtained prior to bed rail use. The finding is: The policy titled Side Rail Policy dated 4/16, documented side rails will be used if requested by a cognitively intact person or activated health care proxy. [...]
Inspectors wroteBased on observation, interview and record review conducted during a Complaint Investigation (NY00286248 and NY00283680) completed during the Standard survey completed 3/3/23, the facility did not ensure the resident's right to be free from abuse for three (Resident #30, #34 and #77) of four residents reviewed for abuse. Specifically, Licensed Practical Nurse (LPN) #5 verbally abused Resident #34 in the presence of their roommate (Resident #77). The incident was witnessed by a Certified Nurse Aide (CNA) who did not immediately report the abuse to facility staff; Resident #30 had an allegation of abuse against CNA #3, who had multiple disciplinary notices for neglect and abuse allegations and continued to work with residents.
Inspectors wroteBased on observation, interview, and record review conducted during a Standard survey completed on 3/3/23, the facility did not ensure each resident receives adequate supervision and assistance devices to prevent accidents for two (Resident's #21 and #27) of three residents reviewed for accidents. Specifically, an extensive assist resident was observed to be in a tilted back, lying position while feeding themselves, and coughing (#21). Additionally, a resident on aspiration precautions (measures to prevent food, liquids, and secretions into the lungs) that was care planned for no straws was observed assisted by staff drinking from straws and coughing (#27).
Inspectors wroteBased on interview, observation, and record review conducted during a Standard survey completed on 3/3/23, the facility did not ensure that resident who use psychotropic drugs receive gradual dose reductions (GDR) and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs for two (Residents #14 and #56) of five residents reviewed for unnecessary medications. Specifically, Resident #56 received medication including Zyprexa (an antipsychotic), Lexapro (an antidepressant), and Xanax (anti-anxiety medication) and had symptoms of tardive dyskinesia (a movement disorder with uncontrolled movements of the body and face) that were not monitored or reported to the physician; [...]
Inspectors wroteBased on interview and observation conducted during a Standard survey completed on 3/3/23, the facility did not ensure that only authorized personnel have access to medication keys. Specifically, one (Unit B) of three units reviewed for medication storage had issues with a nurse giving their medication cart, medication room, and narcotic cabinet keys to another nurse without reconciling the medications. The finding is: The facility Policy and Procedure titled Controlled Substances dated 4/2016 documented that at no time are keys given to another nurse unless there is a count and records completed. 1. During an observation of wound care on 3/2/23 at 9:38 AM, Licensed Practical Nurse (LPN) #1 asked LPN #2 Unit Manager (UM) for supplies for the wound treatment. LPN #2 UM asked LPN #1 if they could have their keys to the treatment cart. [...]
Inspectors wroteBased on interview and record review conducted during a Complaint investigation (Complaint #NY00248141) during the Standard survey completed on 3/6/20, the facility did not ensure the residents environment remains as free of accident hazards as is possible for one (Resident #35) of five residents reviewed for accidents. Specifically, the facility did not ensure the shower chair preventative maintenance was completed per the manufacturers' safety/ maintenance information. The shower chair collapsed from beneath Resident #35 resulting in Resident #35 falling to the floor. The finding is: Review of the undated policy and procedure entitled Cleaning and Disinfection of Resident Care Equipment included the purpose to maintain a safe and clean resident environment, that housekeeping will clean and disinfect shower chairs on a daily basis, and any noted defects will be reported to maintenance. [...]
8 fire safety citations on file: 4 on March 7, 2025, 3 on March 3, 2023, 1 on March 6, 2020.
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New York | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.50 | 3.63 | 3.86 |
| Registered nurses | 0.45 | 0.71 | 0.69 |
| All nursing staff on weekends | 3.15 | 3.18 | 3.42 |
| Nurse aides | 2.19 | ||
| Licensed practical nurses | 0.86 | ||
| Nursing staff turnover (share who left in a year) | 60.8% | 40.3% | 45.8% |
| Registered nurse turnover | 46.7% | 39.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.28 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.64 on weekdays and 3.15 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 24.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.95 in April to June 2025 to 3.50 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.50 | 0.45 | 3.64 | 3.15 | 24.2% | 0 of 90 | 100 |
| Oct to Dec 2025 | 3.76 | 0.45 | 3.94 | 3.33 | 22.1% | 0 of 92 | 106 |
| Jul to Sep 2025 | 3.79 | 0.48 | 3.95 | 3.39 | 27.4% | 0 of 92 | 106 |
| Apr to Jun 2025 | 3.95 | 0.47 | 4.13 | 3.49 | 26.1% | 1 of 91 | 102 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New York, Jan to Mar 2026 | 3.55 | 0.68 | 3.72 | 3.13 | 9.8% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Trains nurse aides: this home runs a state-approved CNA program for its own hires (state list: NYS DOH Nurse Aide Training Programs (nursing homes), as of October 1, 2026). A nursing home cannot charge aides it employs, or has offered a job, for state-approved training (42 CFR 483.152(c)). See The Pines Healthcare & Rehabilitation Centers Olean Campus CNA training on CareerFunded, our sister site for career training.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New York, all employers | |||
| CNAs (nursing assistants) | $23.36 | $21.04 to $24.99 | 87,990 |
| LPNs and LVNs | $32.30 | $29.52 to $37.00 | 39,400 |
| Registered nurses | $52.62 | $45.60 to $62.34 | 205,810 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New York | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.7 | 14.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 5.8 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.3 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 4.4 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 30.5 | 12.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 9.9 | 6.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.6 | 13.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 12.1 | 20.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.2 | 9.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.4 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for The Pines Healthcare & Rehabilitation Centers Olea's Medicare short-stay residents. On returning residents home or to the community, CMS rates it worse than the national rate (35.9% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
35.9% this home
Worse than the national rate
US median of homes 51.5% · New York: 101 better, 157 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 38 eligible stays.
10.4% this home
No different from the national rate
US median of homes 10.7% · New York: 12 better, 5 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 57 eligible stays.
6.3% this home
No different from the national rate
US median of homes 7.1% · New York: 7 better, 21 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 39 eligible stays.
54.5% this home
Median of homes: New York60.6% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 44 residents counted.
0.0% this home
Median of homes: New York0.6% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 49 residents counted.
5.9% this home
Median of homes: New York2.0% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 49 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: New York98.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 16 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: COUNTY OF CATTARAUGUS.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| County of Cattaraugus | 5% or greater direct ownership interest | Organization | 100% | 03/01/1973 |
| Burr, Mark | Managing control - governing body | Individual | 01/03/2024 | |
| Gugino, Carol | Operational/managerial control | Individual | 05/15/1999 | |
| Patel, Arun | Operational/managerial control | Individual | 09/10/2018 | |
| Reynolds, Tammy | Operational/managerial control | Individual | 07/22/2019 | |
| Patel, Arun | Adp of the SNF | Individual | 05/09/2025 | |
| Reynolds, Tammy | Adp of the SNF | Individual | 05/09/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
Licensed assisted living homes in the same town or within 5 miles, each with its New York inspection record.
These are the official offices in New York. NursingHomeClear cannot take or act on complaints.