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Assisted living / California / Santa Ana

Willow View Gardens Memory Care & Assisted Living

2025 N Bush St., Santa Ana, CA 92706 · Orange County · (714) 541-3357

Residential care facility for the elderly (RCFE) · licensed for 130 residents · Licensed since 2022 · Licensee: All Health Holdings Corp

44state visits on file
7Type A citations
11Type B citations
12 of 68complaint allegations substantiated
130licensed capacity

California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 306006204 · See the state record

The record in brief

California's licensing agency has 44 visits to Willow View Gardens Memory Care & Assisted Living on file since September 2022: 2 inspections, 34 complaint visits and 8 other visits. The most recent was on September 3, 2026.

Those visits led to 7 Type A citations and 11 Type B citations (the state's two levels of deficiency), 18 cited regulation sections in all.

The state looked into 23 complaints covering 68 allegations: 12 substantiated, 0 inconclusive, 27 unsubstantiated and 29 unfounded.

State visits and citations

Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.

InspectionComplaint visitOther visit
Kind of visitVisitsType A citationsType B citations
Inspections200
Complaint visits3448
Other visits833
All visits44711

A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov

A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov

The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov

Regulation sections cited18 citations
  1. §
    Title 22 section 87464(f)(4)
    Plan of correction date in the file: March 31, 2026
  2. §
    Title 22 section 87629(b)(1)
    Plan of correction date in the file: July 3, 2025
  3. §
    Title 22 section 87468.2(a)(4)
    Plan of correction date in the file: August 22, 2023
  4. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: August 22, 2023
  5. §
    Title 22 section 87465(h)(2)
    Plan of correction date in the file: November 7, 2024
  6. §
    Title 22 section 87464(f)(4)
    Plan of correction date in the file: November 7, 2024
  7. §
    Title 22 section 87405(d)(1)
    Plan of correction date in the file: December 14, 2023
  8. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: November 26, 2025
  9. §
    Title 22 section 87468.2(a)(1)
    Plan of correction date in the file: May 27, 2025
  10. §
    Title 22 section 87468.1(a)(8)
    Plan of correction date in the file: December 26, 2023
  11. §
    Title 22 section 87224(a)
    Plan of correction date in the file: November 2, 2023
  12. §
    Title 22 section 87468.2(a)(23)
    Plan of correction date in the file: September 4, 2023
  13. §
    Title 22 section 87464(f)(4)
    Plan of correction date in the file: September 4, 2023
  14. §
    Title 22 section 87468.2(a)(8)
    Plan of correction date in the file: May 11, 2023
  15. §
    Title 22 section 87507(g)(3)(A)
    Plan of correction date in the file: May 30, 2023
  16. §
    Title 22 section 87411(f)
    Plan of correction date in the file: November 20, 2024
  17. §
    Title 22 section 87458(a)
    Plan of correction date in the file: April 22, 2024
  18. §
    Title 22 section 87507(c)
    Plan of correction date in the file: May 30, 2023

Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 306006204).

Complaint investigations

Each row is one complaint the state investigated, with what it found for each allegation in it.

Date in the fileSubstantiatedInconclusiveUnsubstantiatedUnfoundedType AType B
July 31, 2026005000
April 7, 2026100010
November 14, 2025100001
September 29, 2025001700
July 22, 2025100010
May 30, 2025001000
May 27, 2025001000
May 23, 2025100001
February 28, 2025002100
May 24, 2024001200
May 17, 2024000100
May 3, 2024000100
April 18, 2024002100
April 18, 2024001000
March 18, 2024000100
February 28, 2024002400
February 28, 2024003000
December 19, 2023100101
October 30, 2023100001
October 16, 2023003300
August 25, 2023403022
May 19, 2023201402
December 16, 2022001300

Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov

A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov

An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov

An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov

Memory care

California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.

California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov

The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov

The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov

Costs

California does not publish what assisted living homes charge, and Willow View Gardens Memory Care & Assisted Living has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.

An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov

When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov

Who runs it

Licensee in the state file: All Health Holdings Corp.

Other assisted living nearby

Nursing homes nearby

For care beyond what assisted living provides. Each has a federal inspection record on this site.

If you have a concern

NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.

California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov

California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov

Common questions

Is Willow View Gardens Memory Care & Assisted Living licensed?
California's Department of Social Services lists it as licensed, facility 306006204, residential care facility for the elderly (rcfe), since November 4, 2022 (state data as of October 8, 2026).
How many residents can Willow View Gardens Memory Care & Assisted Living care for?
Its licence is for 130 residents.
Has Willow View Gardens Memory Care & Assisted Living been cited by the state?
The state file lists 7 Type As and 11 Type Bs citation counts across 44 visits on file.

Sources

  • Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
  • Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
  • NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.
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