Home / Pennsylvania / Wilkes Barre
Allied Services Center City Skilled Nursing
80 E. Northampton Street, Wilkes Barre, PA 18701 · Luzerne County · (570) 826-1031
92 certified beds, about 79 residents a day · Non profit - Corporation · Medicare and Medicaid since 1983
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395581 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 14, 2025, inspectors cited 7 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
None of its 19 health citations since March 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.17 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.
42.7% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.
November 14, 2025Standard inspection · 7 citations
- E Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on review of select facility policy, observations, and resident and staff interviews, it was determined that the facility failed to ensure that residents had reasonable and safe access to operate their over-the-bed lighting for four residents out of 21 residents reviewed (Residents 32, 50, 9, and 41).
- E Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on a review of clinical records, select facility policy, and resident and staff interviews, it was determined that the facility failed to timely identify weight loss, failed to ensure weekly weights were obtained as required by policy for prompt intervention for two of 21 sampled residents (Residents 15 and 22), and failed to implement individualized nutritional support measures based on a resident's stated preferences to maintain or improve nutritional parameters for one resident (Resident 8) out of three sampled residents for weight loss.
- E Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on a review of clinical records, select facility policy, observations, and staff interviews, it was determined that the facility failed to provide person-centered care as prescribed to meet the current clinical needs and failed to follow physician orders for the management of a Peripherally Inserted Central Catheter (PICC) line for three of 21 sampled residents (Residents 12, 75, and 76).
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, review of select facility policy, and staff interviews, it was determined the facility failed to implement and adhere to procedures to ensure acceptable storage for medications on one of three nursing units (Nursing Unit 3).
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on a review of clinical records, select facility policy, observations, and staff interviews, it was determined the facility failed to consistently implement measures planned to prevent the development of pressure sores for one resident out of 21 residents sampled (Resident 76).
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on clinical record review, review of select facility policy, and resident and staff interviews, it was determined the facility failed to consistently provide restorative nursing services as planned to maintain mobility to the extent possible for one resident out of 21 residents sampled (Resident 2).
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on a review of clinical records, select facility policy, controlled substance records, and staff and resident interviews, it was determined that the facility failed to follow physician orders, complete timely pain assessments, implement measures to reduce or alleviate pain, reassess the effectiveness of pain interventions within a reasonable time frame, and accurately document these activities in the clinical record for three of 21 sampled residents (Residents 15, 45, and 23).
January 10, 2025Standard inspection · 4 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on a review of clinical records, select facility policy, observations, and resident and staff interviews, it was determined the facility failed to implement enhanced barrier infection control procedures for three residents out of the 21 residents sampled (Residents 28, 33, and 56) and failed to properly store resident hygiene and personal products in two out of three resident shower rooms (3rd and 4th floor shower rooms).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on a review of clinical records, the Resident Assessment Instrument, and staff interview, it was determined the facility failed to ensure that Minimum Data Set Assessments accurately reflected the status of three residents out of 21 sampled (Residents 34, 8, and 31).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, a review of clinical records, and resident and staff interviews, it was determined the facility failed to provide person-centered care by failing to follow physician's orders for the consistent application of a prescribed therapeutic measure, compression stockings, for one resident of 21 sampled (Resident 22).
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on a review of clinical records, facility-provided manufacturers' medication information, and staff interviews, it was determined the facility failed to demonstrate the physician timely acted upon irregularities identified by pharmacy services during drug regimen reviews for one resident out of the five sampled (Resident 56).
March 7, 2024Standard inspection · 8 citations
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, a review of clinical records, and resident and staff interviews, it was determined that the facility failed to provide care in a manner and environment that promotes each resident's quality of life by failing to respond timely to residents' requests for assistance, including experiences reported by three of the five residents attending a group meeting (Residents 1, 7, and 23) and two out of the 17 residents sampled (Residents 13 and 23).
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and staff interviews, it was determined that the facility failed to provide housekeeping and maintenance services to maintain a clean environment on one of two nursing units (Nursing Unit 2).
- E Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on a review of clinical records and a staff interview, it was determined that the facility failed to ensure necessary resident information was communicated to the receiving health care provider for four transferred residents out of five sampled residents (Residents 11, 13, 36, and 45).
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of select facility policy and controlled drug records, observation and staff interview, it was determined that the facility failed to implement procedures to promote accurate medication administration, and records accounting for controlled drugs for one of three residents sampled (Resident 57), and reconciliation of controlled drugs on three of three medication carts (4th, 2 east, and 2 west).
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, review of clinical records and select incident reports and resident and staff interviews it was determined that the facility failed to timely and effectively monitor a resident's use of a therapeutic device to preserve skin integrity and prevent pressure sore development, which resulted in the development of an avoidable pressure sore by one resident out of three reviewed (Resident 53).
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on clinical record review and resident and staff interviews, it was determined that the facility failed to provide restorative nursing services to maintain the mobility and functional abilities of one of the 17 residents sampled (Resident 15).
- D Provide bedrooms that don't allow residents to see each other when privacy is needed.
Inspectors wroteBased on a review of clinical records, observations, and resident and staff interviews, it was determined that the facility failed to ensure each resident room is designed and equipped to assure full visual privacy for two out of the 17 residents sampled (Resident 15; Resident room [ROOM NUMBER], Resident 13 room [ROOM NUMBER]).
- B Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to submit accurate staffing information in the Payroll-Based Journal (PBJ) system for two of the four quarters reviewed (October 1, 2023, through December 31, 2023, and July 1, 2023, through September 30, 2023).
Fire safety inspections
5 fire safety citations on file: 2 on November 14, 2025, 1 on January 10, 2025, 2 on March 7, 2024.
Every fire safety citation5 citations
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Have proper medical gas storage and administration areas.
- E Install corridor and hallway doors that block smoke.
- E Install corridor and hallway doors that block smoke.
- E Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.17 | 3.89 | 3.86 |
| Registered nurses | 0.70 | 0.79 | 0.69 |
| All nursing staff on weekends | 3.85 | 3.53 | 3.42 |
| Nurse aides | 2.43 | ||
| Licensed practical nurses | 1.04 | ||
| Nursing staff turnover (share who left in a year) | 42.7% | 44.5% | 45.8% |
| Registered nurse turnover | 26.7% | 39.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.31 on weekdays and 3.85 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.60 in April to June 2025 to 4.17 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.17 | 0.70 | 4.31 | 3.85 | 0.0% | 0 of 90 | 79 |
| Oct to Dec 2025 | 4.69 | 0.79 | 4.84 | 4.30 | 0.0% | 0 of 92 | 69 |
| Jul to Sep 2025 | 4.57 | 0.82 | 4.77 | 4.06 | 0.0% | 0 of 92 | 66 |
| Apr to Jun 2025 | 4.60 | 0.79 | 4.76 | 4.17 | 0.0% | 0 of 91 | 67 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 18.0 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.7 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.7 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.0 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.6 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.9 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.8 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 7.5 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.4 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.7 | 9.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.2 | 1.8 |
Owners and operators
Legal business name: ALLIED SERVICES PERSONAL CARE, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Allied Services Personal Care, Inc. | 5% or greater direct ownership interest | Organization | 100% | 10/01/2019 |
| Allied Health Care Services | 5% or greater indirect ownership interest | Organization | 10% | 10/01/2019 |
| Allied Services Foundation | 5% or greater indirect ownership interest | Organization | 10% | 10/01/2019 |
| Aronica, Michael | Corporate director | Individual | 01/01/2018 | |
| Boyle, Douglas | Corporate director | Individual | 01/01/2018 | |
| Conaboy, William | Corporate director | Individual | 01/01/2018 | |
| Denaples, Louis | Corporate director | Individual | 01/01/2018 | |
| Franceski, Gerald | Corporate director | Individual | 01/01/2018 | |
| Krogulski, Kenneth | Corporate director | Individual | 01/01/2018 | |
| Melone, Thomas | Corporate director | Individual | 01/01/2018 | |
| Scranton, William | Corporate director | Individual | 01/01/2018 | |
| Speicher, Thomas | Corporate director | Individual | 01/01/2018 | |
| Avvisato, Michael | Corporate officer | Individual | 01/01/2018 | |
| Allied Services Foundation | Operational/managerial control | Organization | 10/01/2019 | |
| Cooney, James | Operational/managerial control | Individual | 10/01/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on November 14, 2025: "Provide enough food/fluids to maintain a resident's health."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on November 14, 2025: "Reasonably accommodate the needs and preferences of each resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on November 14, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on January 10, 2025: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Embassy of Wyoming Valley Wilkes Barre, 0.3 mi · 2 of 5 stars · 51 citations
- Allied Services Meade Street Skilled Nursing Wilkes Barre, 0.6 mi · 4 of 5 stars · 20 citations
- Edenbrook on Second Ave Kingston, 1 mi · 1 of 5 stars · 44 citations
- Riverstreet Manor Wilkes-Barre, 1.1 mi · 2 of 5 stars · 50 citations
- Third Avenue Health & Rehab Center Kingston, 1.4 mi · 4 of 5 stars · 37 citations
- Heinz Transitional Rehabilitation Unit Wilkes-Barre, 1.5 mi · 5 of 5 stars · 7 citations
- Maple Ridge Rehabilitation & Healthcare Center Kingston, 2 mi · 3 of 5 stars · 23 citations
- Edenbrook at Hampton Wilkes Barre, 3.5 mi · 3 of 5 stars · 36 citations
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Allied Services Center City Skilled Nursing's Medicare star rating?
- CMS rates Allied Services Center City Skilled Nursing 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Allied Services Center City Skilled Nursing get at its last inspection?
- 7 health deficiencies at the standard inspection on November 14, 2025. The Pennsylvania average is 10.
- Has Allied Services Center City Skilled Nursing been fined?
- CMS lists no fines in the last three years.
- Does Allied Services Center City Skilled Nursing accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Allied Services Center City Skilled Nursing?
- CMS lists 15 owners and managers. Legal business name: ALLIED SERVICES PERSONAL CARE, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.