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Altercare of Mayfield Village, Inc

290 North Commons Blvd, Mayfield Village, OH 44143 · Cuyahoga County · (440) 473-9411

52 certified beds, about 44 residents a day · For profit - Corporation · Medicare and Medicaid since 2003

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 366267 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 2, 2023, inspectors cited 4 health deficiencies (the Ohio average is 10.5, the national average 9.2).

Of 19 health citations since August 2019, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 1 fine totaling $72,646 in the last three years; the largest was $72,646, and the latest is dated May 14, 2026.

Nurses and nurse aides worked 4.24 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.05 of those hours.

66.7% of nursing staff left within the year CMS measured (Ohio average 48.7%).

CMS links it to Altercare, an affiliated group of 22 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
2E
1F
Potential for minimal harm
0A
0B
1C
July 30, 2026Complaint inspection · 2 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · deficient, provider has August 27, 2026
    Inspectors wroteBased on medical record review, observation, interview, review of the Centers for Disease Control guidelines and facility policy review, the facility failed to ensure hand hygiene, enhanced barrier precautions (EBP) and contact isolation precautions were implemented and maintained. This affected four residents (Residents #4, #14, #20 and #32) of six residents reviewed for infection control. The facility census was 43.
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has August 27, 2026
    Inspectors wroteBased on medical record review, interview, and facility policy preview, the facility failed to accurately identify and adequately treat a pressure wound. This affected one resident (Resident #36) of four residents reviewed for pressure injuries. The facility census was 43.
May 14, 2026Complaint inspection · 1 citation
  1. J
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on closed medical record review, review of 911 communications, review of the American Heart Association (AHA) guidance for adult Cardiopulmonary Resuscitation (CPR), review of Ohio Revised Code related to pronouncement of death, facility policy review, and interview, the facility failed to ensure Resident #46, who had a Full Code status, received appropriate and timely emergency response (including CPR) consistent with the resident's advance directives, facility policy, professional standards of practice, and physician expectations. This resulted in Immediate Jeopardy and Actual Harm with subsequent death on [DATE] at 7:20 A.M. [...]
December 21, 2024Complaint inspection · 1 citation
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 13, 2025
    Inspectors wroteBased on medical record review, staff interview, resident interview, and facility procedure review, the facility failed to ensure medications were ordered and available in a timely manner for newly admitted residents. This affected one (Resident #41) of three residents reviewed for timely medication administration. The census was 42. Findings Include: Review of the medical record for Resident #41 revealed she was admitted to the facility on [DATE]. Her diagnoses were chronic kidney disease (stage IV), spinal stenosis, weakness, need for assistance with personal care, difficulty walking, obstructive and reflux uropathy, schizophrenia, spondylosis, migraine, schizoaffective disorder, and major depressive disorder. Review of Resident #41's progress note dated 12/11/24 revealed she was admitted to the facility on [DATE] at approximately 8:14 P.M. [...]
December 3, 2024Complaint inspection · 2 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 13, 2025
    Inspectors wroteBased on observation, interview, record review and review of the facility policy, the facility failed to ensure Resident #30 had a comprehensive care plan regarding interventions to maintain her peripherally inserted central catheter (PICC) (a catheter inserted through the arm vein and passed through to larger veins near the heart) line and monitor her intravenous (IV) antibiotics. This affected one resident (#30) out of three residents reviewed for care plans. The facility census was 41.
  2. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 13, 2025
    Inspectors wroteBased on observation, interview, record review and review of the facility policy, the facility failed to ensure Resident #30's peripherally inserted central catheter (PICC) (a catheter inserted through the vein in the arm and passed through to larger veins near the heart) line dressing changes were changed as ordered, and failed to ensure physician's orders were obtained to maintain the PICC line, including flushing before and after intravenous (IV) antibiotic therapy and changing of IV tubing timely. This affected one resident (#30) out of one resident with an IV. The facility census was 41.
April 17, 2024Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interview, record review, and facility policy review the facility failed to change Resident #38's PICC (peripheral inserted central catheter) line dressing as ordered. This affected one resident (#38) of three residents reviewed for PICC line dressings. The facility census was 41.
November 2, 2023Standard inspection · 4 citations
  1. F
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    F851 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 20, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure staffing data was submitted appropriately to the Centers for Medicare and Medicaid Services (CMS). This had the potential to affect all residents in the facility. The census was 36.
  2. E
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 20, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure the drug regimen of each resident was reviewed at least once a month by a pharmacist and ensure pharmacy recommendations were acted upon. This affected four of five residents reviewed for unnecessary medications (Resident #26, #30, #13, and #33). The total census was 36.
  3. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2023
    Inspectors wroteBased on interview, observation, medical record review and policy review the facility did not ensure Resident #48 was free of a significant medication error. This affected one resident (Resident #48) out of one resident reviewed for insulin administration. This had the potential to affect eight residents (Resident #6, #10, #20, #18, #30, #33, #47, and #48) that had orders for insulin.
  4. C
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    F947 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · deficient, provider has
    Inspectors wroteBased on interview, record review and review of facility policy the facility did not ensure State Tested Nursing Assistant (STNA) #602 received 12 hours of formal in service education within the last year. This affected one STNA out of three STNAs (#602, #604, and #605) whose personnel files were reviewed for formal education/training. This had the potential to affect 36 residents.
October 12, 2023Complaint inspection · 1 citation
  1. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 23, 2023
    Inspectors wroteBased on review of the medical record, review of facility investigation, and interviews with facility staff and residents, the facility failed to ensure food served to the residents was free of mold. This affected one resident (Resident #24) of three residents reviewed for palatable food. The facility census was 45.
June 28, 2021Standard inspection · 6 citations
  1. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2021
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure call lights were within residents' reach. This affected two (Residents #35 and #36) of two residents reviewed for call lights. The facility census was 27 residents.
  2. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2021
    Inspectors wroteBased on interview and record review, the facility failed to notify the resident in writing of the reason the reason for transfer. This affected three (Residents #3, #41 and #43) of four residents reviewed for hospitalization. The facility census was 27 residents.
  3. D
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2021
    Inspectors wroteBased on interview and record review, the facility failed to provide bed hold notice for residents transferred to the hospital. This affected two (Resident #3, and #41) of four residents reviewed for hospitalization. The facility census was 27 residents.
  4. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2021
    Inspectors wroteBased on record review, observation, staff interview, and review of the facility policy, the facility failed to ensure Resident #18 received fluids in the consistency prescribed per physician's order. This affected one (Resident #18) of two residents that received thickened liquids. The facility census was 27 residents.
  5. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2021
    Inspectors wroteBased on record review and interview, the facility failed to ensure significant medication errors did not occur for the residents. This affected one (Resident #17) of one resident who received crushed medications on the 400 hallway. The facility census was 27 residents.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2021
    Inspectors wroteBased on observation, staff interview, and review of the facility's medication storage procedures, the facility failed to ensure medication storage procedures were followed. This had the potential to affect four (Residents #9, #23, #24 and #29) who had medications stored in the 400 hallway medication cart. The facility census was 27 residents.
August 1, 2019Standard inspection · 1 citation
  1. D
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 27, 2019
    Inspectors wroteBased on record review and interview the facility failed to maintain sufficient levels of nursing staff to ensure Resident #6 and Resident #11's call lights were answered timely. This affected two residents (#6 and #11) of 15 sampled residents reviewed for staffing.

Fire safety inspections

14 fire safety citations on file: 1 on November 2, 2023, 10 on June 28, 2021, 3 on August 1, 2019.

Every fire safety citation14 citations
  1. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · November 2, 2023 · Corrected (the home has a date of correction)
  2. F
    Use approved construction type or materials.
    K 161 · June 28, 2021 · Corrected (the home has a date of correction)
  3. F
    Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
    K 361 · June 28, 2021 · Corrected (the home has a date of correction)
  4. F
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · June 28, 2021 · Corrected (the home has a date of correction)
  5. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · June 28, 2021 · Corrected (the home has a date of correction)
  6. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · June 28, 2021 · Corrected (the home has a date of correction)
  7. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · June 28, 2021 · Corrected (the home has a date of correction)
  8. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · June 28, 2021 · Corrected (the home has a date of correction)
  9. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · June 28, 2021 · Corrected (the home has a date of correction)
  10. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · June 28, 2021 · Corrected (the home has a date of correction)
  11. E
    Provide a written emergency evacuation plan.
    K 711 · June 28, 2021 · Corrected (the home has a date of correction)
  12. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 1, 2019 · Corrected (the home has a date of correction)
  13. F
    Have simulated fire drills held at unexpected times.
    K 712 · August 1, 2019 · Corrected (the home has a date of correction)
  14. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · August 1, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
May 14, 2026Fine $72,646

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeOhioUnited States
All nursing staff (RN, LPN and aides)4.243.693.86
Registered nurses1.050.640.69
All nursing staff on weekends3.603.283.42
Nurse aides2.34
Licensed practical nurses0.85
Nursing staff turnover (share who left in a year)66.7%48.7%45.8%
Registered nurse turnover57.1%43.9%42.9%
Administrators who left1

CMS expects 4.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.50 on weekdays and 3.60 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.12 in April to June 2025 to 4.24 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.241.054.503.60 11.5%0 of 9044
Oct to Dec 20254.150.854.373.58 3.0%0 of 9238
Jul to Sep 20254.250.674.493.63 4.3%0 of 9242
Apr to Jun 20254.120.644.253.78 16.7%0 of 9144
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Ohio, Jan to Mar 20263.640.603.803.244.6%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Ohio

JobMedianMiddle halfEmployed
Ohio, all employers
CNAs (nursing assistants)$18.76$17.93 to $21.4463,280
LPNs and LVNs$29.78$27.34 to $31.6839,900
Registered nurses$39.67$38.08 to $47.61143,730
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeOhioUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
4.85.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.20.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.10.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.03.23.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.41.21.6
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.93.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
5.88.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
30.424.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
12.712.912.0

Owners and operators

Legal business name: ALTERCARE OF MAYFIELD VILLAGE, INC.. CMS links this home to Altercare, a group of 22 nursing homes averaging 3.3 stars overall.

NameRoleTypeShareSince
Tsg Nursing Centers, Inc5% or greater direct ownership interestOrganization100%01/01/2003
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer5% or greater indirect ownership interestOrganization12/15/2015
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr5% or greater indirect ownership interestOrganization12/15/2015
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer5% or greater indirect ownership interestOrganization12/15/2015
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman5% or greater indirect ownership interestOrganization12/15/2015
Susanne Schroer Dynasty Trust U/a5% or greater indirect ownership interestOrganization08/01/2018
The Schroer Group, Inc.5% or greater indirect ownership interestOrganization01/01/2003
Mock, DouglasW-2 managing employeeIndividual09/20/2021
Film, GeorgeCorporate officerIndividual08/01/2018
Goodman, JohnCorporate officerIndividual05/15/2003
Johnson, KathyCorporate officerIndividual01/01/2010
Mock, DouglasCorporate officerIndividual09/20/2021
Nutter, OrianCorporate officerIndividual10/01/2020
Altercare of Ohio, IncOperational/managerial controlOrganization05/01/2003

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on July 30, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on December 21, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on June 28, 2021: "Reasonably accommodate the needs and preferences of each resident."
  4. How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on November 2, 2023: "Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Common questions

What is Altercare of Mayfield Village, Inc's Medicare star rating?
CMS rates Altercare of Mayfield Village, Inc 3 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Altercare of Mayfield Village, Inc get at its last inspection?
4 health deficiencies at the standard inspection on November 2, 2023. The Ohio average is 10.5.
Has Altercare of Mayfield Village, Inc been fined?
Yes. CMS lists 1 fine totaling $72,646 in the last three years.
Does Altercare of Mayfield Village, Inc accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Altercare of Mayfield Village, Inc?
CMS lists 14 owners and managers, and links the home to Altercare. Legal business name: ALTERCARE OF MAYFIELD VILLAGE, INC..

Sources

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