Home / Ohio / Richmond Heights
Grande Pointe Healthcare Commu
Three Merit Dr, Richmond Heights, OH 44143 · Cuyahoga County · (216) 261-9600
176 certified beds, about 161 residents a day · For profit - Corporation · Medicare and Medicaid since 1995
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366008 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 11, 2025, inspectors cited 3 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 33 health citations since May 2019, 3 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 3 fines totaling $137,255 in the last three years; the largest was $93,152, and the latest is dated December 17, 2024.
Nurses and nurse aides worked 3.27 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.38 of those hours.
44.2% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Communicare Health, an affiliated group of 110 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 33 health citations on file.
March 3, 2026Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on record review, interview, review of the facility's investigation, and facility policy review, the facility failed to provide adequate supervision to ensure a resident with moderately impaired cognition did not leave the facility without staff awareness. This affected one resident (#102) of three residents reviewed for elopements. The facility census was 162.
October 27, 2025Complaint inspection · 2 citations
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to ensure a physician order for a pressure ulcer treatment was transcribed into the electronic medical records. This affected one resident (#136) of three residents reviewed for physician orders. The facility census was 151.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview, the facility failed to ensure appropriate infection control techniques were used during incontinence care. This affected one resident (#136) of two residents observed for incontinence care. The facility census was 151.
July 10, 2025Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to complete wound treatments as ordered by the physician. This affected one resident (#114) of three residents reviewed for wound care. The facility census was 140.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to timely implement physician orders to insert an indwelling urinary catheter. This affected one resident (#145) of three residents reviewed for urinary tract infection (UTI) prevention. The facility census was 140.
March 11, 2025Standard inspection · 3 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and review of the facility policy, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner. This had the potential to affect all residents except three residents (#68, #75, and #207) who received nothing by mouth and did not receive food from the facility's kitchen. The facility census was 147.
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and policy review, the facility failed to ensure adequate supervision to prevent accidents related to smoking safety. This had the potential to affect four residents (#62, #85, #98, and #210) of four residents reviewed for smoking. The facility identified 18 current residents who smoked. The facility census was 147.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to ensure residents with a diagnosis of Post-Traumatic Stress Disorder (PTSD) were provided culturally competent and trauma-informed care. This affected two residents (#81 and #82) of two residents reviewed for PTSD. The facility census was 147.
December 17, 2024Complaint inspection · 7 citations
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, record review, self-reported incident (SRI) review, review of a police report, facility policy review and interviews, the facility failed to ensure Resident #28, who had dementia, was deemed incompetent, and unable to provide consent, was free from resident-to-resident sexual abuse. This resulted in Immediate Jeopardy and the potential for actual physical and psychosocial harm on 11/26/24 at approximately 8:20 P.M. when Resident #18, who had a history of engaging in physical activity (i.e. hand holding and touching behaviors) with Resident #28 without care planned interventions, was observed by Certified Nurse Aide (CNA) #396 engaged in an activity indicative of oral sex on Resident #28. This affected one resident (#28) of three residents reviewed for abuse. The facility census was 158. [...]
- F Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Inspectors wroteBased on personnel file review, interview, review of facility policies and review of the Ohio Revised Code (ORC), the facility failed to hire staff free of disqualifying offenses. This affected one out of seven personnel files reviewed and had the potential to affect all 158 residents residing in the facility.
- F Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on personnel record review, facility policy review, and interview, the facility failed to implement their abuse policy and procedure regarding checking potential applicants against the Ohio Nurse Aide Registry (NAR) prior to working with residents as well as completing background checks as required. This affected six out of seven personnel files reviewed and had the potential to affect all 158 residents who resided in the facility.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record review, review of the facility assessment, self-reported incident (SRI) review and interview the facility failed to maintain sufficient levels of staff on the secured care unit to meet the supervisory needs of all residents. This affected two residents (#18 and #28) and had the potential to affect the 41 residents residing on the facility's secured memory care unit. Facility census was 158.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review, review of a self-reported incident (SRI), review of facility policies and interview, the facility failed to timely inform residents' attending physicians of an instance of resident-to-resident sexual abuse. This affected two residents (Resident #18 and Resident #28) out of three residents reviewed for abuse. Facility census was 158.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview, review of a self-reported incident (SRI), review of the facility investigation and review of the facility policy, the facility failed to thoroughly investigate allegations of resident-to-resident sexual abuse. This affected one resident (#28) of three residents reviewed for abuse. Facility census was 158.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, fall investigation review, interview and review of the facility policy, the facility failed to thoroughly investigate falls to ensure appropriate safety interventions were in place for Resident #160. This affected one resident (#160) of three residents reviewed for falls. Facility census was 158.
September 30, 2024Complaint inspection, Infection control · 3 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on closed medical record review, review of skin and wound notes, facility policy review and interview, the facility failed to ensure individualized care planned interventions were developed and followed to prevent Resident #165 from developing in-house pressure ulcers within 30 days of admission and failed to ensure the pressure ulcer was properly treated, and interventions were initiated to promote healing and to prevent Resident #165 from developing an additional full thickness wound to the left buttock from incontinence associated dermatitis. [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, record review and review of the facility policy the facility failed to ensure Resident's #28 and Resident#127 were provided incontinence care timely. This affected two residents (Resident's #28 and #127) out of four residents reviewed for incontinence care. The facility census was 160.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, record review and review of the facility policy the facility failed to ensure a medication error rate of less than 5 percent (%). A Total of two errors out of 26 opportunities were observed resulting in a 7.69% medication error rate. This affected two residents (Resident's #98 and #139) out of six residents reviewed for medication administration. The facility census was 160.
July 10, 2024Complaint inspection · 1 citation
- E Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NONCOMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY Based on medical record review, review of a facility self-reported incident (SRI) investigation, observation, staff and resident interviews, and review of the facility Abuse, Neglect and Misappropriation policy, the facility failed to ensure controlled substances were stored and discarded properly to prevent misappropriation. This affected seven residents (#256, #257, #258, #259, #260, #261, and #262) of seven residents reviewed for misappropriation. The facility census was 156.
June 26, 2024Complaint inspection · 5 citations
- G Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record review, review of facility policy and interview the facility failed to develop and implement a comprehensive and effective pain management program for Resident #156, including a comprehensive pain assessment and effective interventions to timely treat the resident's pain. This affected one resident (#156) of three residents reviewed for pain. The facility census was 154. [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review, interview, and review of the facility policy the facility failed to ensure care planned interventions were timely implemented for treatments for Resident #156's unstageable sacral pressure ulcer (full thickness tissue loss in which the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or black) in the wound bed). This affected one resident (#156) out of three residents reviewed for wounds. The facility census was 154.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview, record review, and review of the facility policy the facility failed to ensure Resident #156 had individualized care planned interventions for falls, failed to ensure a thorough investigation and accurate follow up evaluation after a fall. This affected one resident (#156) out of three residents reviewed for accidents. The facility census was 154.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview, record review, and review of the facility policy the facility failed to ensure Resident #156 received dialysis on his scheduled days per physician orders. This affected one resident (#156) out of three residents reviewed for dialysis. The facility census was 154.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on interview, record review, and review of the facility policy the facility failed to ensure Resident #156 received medications per physician orders. This affected one resident (#156) out of three residents reviewed for medication administration. The facility census was 154.
May 21, 2024Complaint inspection · 1 citation
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview, observation, record review, and review of facility policy the facility did not ensure Resident #131 was provided timely incontinence care. This affected one resident (#131) out of three residents reviewed for incontinence. This had the potential to affect 102 residents (#2, #3, #4, #5, #7, #11, #12, #13, #14, #15, #17, #19, #20, #22, #23, #25, #26, #27, #28, #29, #30, #32, #33, #36, #37, #38, #39, #40, #41, #44, #45, #46, #47, #48, #49, #50, #51, #52, #53, #54, #57, #59, #62, #64, #65, #66, #68, #70, #71, #72, #73, #74, #76, #77, #79, #80, #81, #82, #83, #84, #86, #87, #88, #91, #92, #93, #96, #97, #103, #104, #105, #107, #108, #110, #112, #114, #115, #117, #118, #119, #120, #121, #123, #125, #126, #127, #128, #131, #132, #133, #134, #135, #136, #137, #138, #139, #140, #142, #144, #145, #146, and #148) that were identified by the facility as incontinent. [...]
July 21, 2022Standard inspection · 5 citations
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on record review, interview, and observation the facility failed to provide residents who received meals in their rooms the opportunity to choose menu items prior to meal service and failed to ensure a copy of the menus and the always available meal alternatives were posted in an easily accessible location. This affected two (Resident's #16 and #67) of five residents reviews for choices. The facility census was 156.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on record review, observations, and interviews the facility failed to change dirty bed linens in a timely manner. This affected one (Resident #22) of five residents reviewed for environment. The facility census was 156.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on record review, observations, and interviews the facility failed to provide activities for Resident #104. This affected one (Resident #104) of five residents reviewed for activities. The facility census was 156.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure adequate feeding assistance. This affected one resident (Resident #356) of one resident observed for feeding assistance. The facility census was 156.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview and record review the facility failed to provide appropriate dialysis care. This affected three (Resident's #25, #131, #135) of three reviewed for dialysis care. The facility census was 156.
May 18, 2019Standard inspection · 3 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to ensure proper sanitation procedures of resident unit pantries. This had the potential to effect 162 of 171 residents who ate by mouth. Nine Residents (#1, #4, #16, #24, #67, #86, #109, #116 and #464) received enteral nutrition.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, record review, and policy and procedure review, the facility failed to identify and provide needed care and resident centered services, in accordance with the professional standards of practice to meet the needs of Residents #1 and #43. This affected one (Resident #1) of one resident reviewed for position/mobility and one (Resident #43) of three residents reviewed for activities of daily living.
- C Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview the facility failed to notify the long-term care ombudsman of resident transfers to the hospital within 30 days. This affected four of four residents (Residents #11, #44, #107, and #129) reviewed for transfer and discharge.
Fire safety inspections
22 fire safety citations on file: 3 on March 11, 2025, 7 on July 21, 2022, 12 on May 18, 2019.
Every fire safety citation22 citations
- F Meet requirements for sections of health care facilities separated by fire resistive construction.
- F Provide properly protected cooking facilities.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Have properly installed electrical wiring and gas equipment.
- E Have proper medical gas storage and administration areas.
- F Meet other general requirements.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install an approved automatic sprinkler system.
- E Install corridor and hallway doors that block smoke.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Meet requirements for the installation and maintenance of electrical systems.
- E Ensure proper usage of power strips and extension cords.
- C Address patient/client population and determine types of services needed.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| December 17, 2024 | Fine | $93,152 |
| September 30, 2024 | Fine | $22,425 |
| June 26, 2024 | Fine | $21,678 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.27 | 3.69 | 3.86 |
| Registered nurses | 0.38 | 0.64 | 0.69 |
| All nursing staff on weekends | 2.90 | 3.28 | 3.42 |
| Nurse aides | 1.80 | ||
| Licensed practical nurses | 1.09 | ||
| Nursing staff turnover (share who left in a year) | 44.2% | 48.7% | 45.8% |
| Registered nurse turnover | 53.3% | 43.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.77 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.41 on weekdays and 2.90 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.31 in April to June 2025 to 3.27 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.27 | 0.38 | 3.41 | 2.90 | 1.6% | 0 of 90 | 161 |
| Oct to Dec 2025 | 3.35 | 0.35 | 3.48 | 3.02 | 1.5% | 0 of 92 | 150 |
| Jul to Sep 2025 | 3.30 | 0.32 | 3.44 | 2.97 | 0.0% | 0 of 92 | 143 |
| Apr to Jun 2025 | 3.31 | 0.31 | 3.44 | 2.98 | 0.0% | 0 of 91 | 142 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 4.8 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.6 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.3 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.3 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.5 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.9 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.8 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.2 | 12.9 | 12.0 |
Owners and operators
Legal business name: MERIT LEASING CO, LLC. CMS links this home to Communicare Health, a group of 110 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Third Option Op Co., LLC | 5% or greater direct ownership interest | Organization | 100% | 05/01/2020 |
| Option Holdings III, LLC | 5% or greater indirect ownership interest | Organization | 05/01/2020 | |
| The Stephen L. Rosedale 2012 Spousal Trust | 5% or greater indirect ownership interest | Organization | 12/16/2005 | |
| Romeo, Dominic | Corporate officer | Individual | 04/01/2023 | |
| Stoltz, Charles | Corporate officer | Individual | 12/16/2005 | |
| Wilheim, Ronald | Corporate officer | Individual | 12/16/2005 | |
| Merit Ohio Mgt Co LLC | Operational/managerial control | Organization | 12/16/2005 | |
| Balaji, Harigopal | Operational/managerial control | Individual | 04/01/2012 | |
| Eddy, Gene | Operational/managerial control | Individual | 02/29/2024 | |
| Groves, Donna | Operational/managerial control | Individual | 04/14/2023 | |
| Romeo, Dominic | Operational/managerial control | Individual | 04/01/2023 | |
| C R Stoltz II LLC | Adp of the SNF | Organization | 12/16/2005 | |
| C.r. Stoltz Irrevocable Trust | Adp of the SNF | Organization | 12/16/2005 | |
| I. Rosedale Irrevocable Trust | Adp of the SNF | Organization | 12/16/2005 | |
| Merit Ohio Mgt Co LLC | Adp of the SNF | Organization | 05/19/2025 | |
| Option Holdings III, LLC | Adp of the SNF | Organization | 05/01/2020 | |
| R.s. Wilheim Irrevocable Trust | Adp of the SNF | Organization | 12/16/2005 | |
| Ronald S Wilheim 2012 Spousal Trust | Adp of the SNF | Organization | 12/16/2005 | |
| Rosedale Family Investment Company, Inc | Adp of the SNF | Organization | 12/16/2005 | |
| Rrw, LLC | Adp of the SNF | Organization | 12/16/2005 | |
| S.l. Rosedale Irrevocable Trust | Adp of the SNF | Organization | 12/16/2005 | |
| The Stephen L. Rosedale 2012 Spousal Trust | Adp of the SNF | Organization | 12/16/2005 | |
| Wilheim Family Investment Company, Inc. | Adp of the SNF | Organization | 12/16/2005 | |
| Balaji, Harigopal | Adp of the SNF | Individual | 05/19/2025 | |
| Eddy, Gene | Adp of the SNF | Individual | 05/19/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 18 problems in this area, most recently on March 3, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 5 problems in this area, most recently on December 17, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on December 17, 2024: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on March 11, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.90 hours per resident per day, below the Ohio average of 3.28.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Highland Pointe Health & Rehab Center Highland Heights, 0.3 mi · 1 of 5 stars · 26 citations
- Tranquility of Richmond Heights Richmond Heights, 1.1 mi · 2 of 5 stars · 31 citations
- Altercare of Mayfield Village, Inc Mayfield Village, 2.1 mi · 3 of 5 stars · 19 citations
- Avenue at Lyndhurst Lyndhurst, 2.2 mi · 2 of 5 stars · 98 citations
- Mount Saint Joseph Rehab Center Euclid, 2.7 mi · 4 of 5 stars · 13 citations
- Heritage Healthcare of Lyndhurst Lyndhurst, 2.7 mi · 1 of 5 stars · 67 citations
- Wickliffe Country Place Wickliffe, 2.9 mi · 3 of 5 stars · 48 citations
- Gardens of Mayfield Village Mayfield Heights, 3.4 mi · 2 of 5 stars · 106 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Grande Pointe Healthcare Commu's Medicare star rating?
- CMS rates Grande Pointe Healthcare Commu 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Grande Pointe Healthcare Commu get at its last inspection?
- 3 health deficiencies at the standard inspection on March 11, 2025. The Ohio average is 10.5.
- Has Grande Pointe Healthcare Commu been fined?
- Yes. CMS lists 3 fines totaling $137,255 in the last three years.
- Does Grande Pointe Healthcare Commu accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Grande Pointe Healthcare Commu?
- CMS lists 25 owners and managers, and links the home to Communicare Health. Legal business name: MERIT LEASING CO, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.