Home / North Carolina / Winston Salem
Arbor Acres United Methodist Retirement Community
1250 Arbor Road, Winston Salem, NC 27104 · Forsyth County · (336) 724-7921
6 certified beds, about 5 residents a day · Non profit - Corporation · Medicare since 2017
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345573 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 17, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
None of its 1 health citation since November 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 1 health citation on file.
March 17, 2026Standard inspection · 1 citation
- F Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on record review and staff interviews, the facility failed to submit accurate payroll data on the Payroll Based Journal (PBJ) report to the Centers for Medicare and Medicaid Services (CMS) related to Registered Nurse (RN) hours and licensed nursing coverage 24-hours per day. This was reviewed for 1 of 3 Federal Fiscal quarters for sufficient nurse staffing (Quarter 1 which ranged from October 1, 2025 through December 31, 2025).
March 20, 2025Standard inspection · 0 citations
November 9, 2023Standard inspection · 0 citations
Fire safety inspections
9 fire safety citations on file: 1 on March 17, 2026, 2 on March 20, 2025, 6 on November 9, 2023.
Every fire safety citation9 citations
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Provide properly protected cooking facilities.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | not reported | 3.85 | 3.86 |
| Registered nurses | not reported | 0.62 | 0.69 |
| All nursing staff on weekends | not reported | 3.42 | 3.42 |
| Nurse aides | not reported | ||
| Licensed practical nurses | not reported | ||
| Nursing staff turnover (share who left in a year) | not reported | 49.0% | 45.8% |
| Registered nurse turnover | not reported | 45.6% | 42.9% |
| Administrators who left | not reported |
CMS note on this home's staffing data: This facility submitted data that did not meet the criteria required to calculate a staffing measure.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In October to December 2025, nursing staff hours per resident were 1.31 on weekdays and 0.88 on weekends, 33% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 8.22 in April to June 2025 to 1.19 in October to December 2025.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Oct to Dec 2025 | 1.19 | 0.44 | 1.31 | 0.88 | 0.0% | 77 of 92 | 10 |
| Jul to Sep 2025 | 1.78 | 0.58 | 2.01 | 1.22 | 0.0% | 25 of 92 | 8 |
| Apr to Jun 2025 | 8.22 | 0.91 | 8.58 | 7.36 | 0.6% | 3 of 91 | 5 |
| United States, Oct to Dec 2025 | 3.76 | 0.62 | 3.93 | 3.34 | 5.3% | 0.5% of days | |
| North Carolina, Oct to Dec 2025 | 3.64 | 0.52 | 3.80 | 3.24 | 8.1% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for North Carolina
| Job | Median | Middle half | Employed |
|---|---|---|---|
| North Carolina, all employers | |||
| CNAs (nursing assistants) | $18.49 | $17.28 to $21.08 | 64,010 |
| LPNs and LVNs | $30.42 | $28.50 to $33.51 | 18,010 |
| Registered nurses | $40.56 | $37.87 to $49.06 | 111,120 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.9 | 1.4 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.0 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 4.6 | 12.9 | 12.0 |
Owners and operators
Legal business name: ARBOR ACRES UNITED METHODIST RETIREMENT COMMUNITY INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Byrd, Elizabeth | Corporate officer | Individual | 09/29/2024 | |
| Byrd, Elizabeth | Operational/managerial control | Individual | 09/29/2024 | |
| Byrd, Elizabeth | Adp of the SNF | Individual | 09/29/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on March 17, 2026: "Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data."
Other nursing homes nearby
- Willow Valley Center for Nursing and Rehabilitatio Winston-Salem, 0.8 mi · 1 of 5 stars · 51 citations
- The Oaks Winston-Salem, 2.2 mi · 2 of 5 stars · 24 citations
- Silas Creek Rehabilitation Center Winston Salem, 2.5 mi · 4 of 5 stars · 3 citations
- Brookridge Retirement Community Winston-Salem, 2.6 mi · 5 of 5 stars · 5 citations
- Homestead Hills Winston-Salem, 3.7 mi · 2 of 5 stars · 8 citations
- Mill Creek Center for Nursing and Rehabilitation Winston-Salem, 3.8 mi · 2 of 5 stars · 30 citations
- Salemtowne Winston-Salem, 3.8 mi · 4 of 5 stars · 4 citations
- Trinity Glen Winston-Salem, 4 mi · 4 of 5 stars · 2 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Arbor Acres United Methodist Retirement Community's Medicare star rating?
- CMS rates Arbor Acres United Methodist Retirement Community 4 out of 5 stars overall, with 4 for health inspections, no for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Arbor Acres United Methodist Retirement Community get at its last inspection?
- 1 health deficiency at the standard inspection on March 17, 2026. The North Carolina average is 4.7.
- Has Arbor Acres United Methodist Retirement Community been fined?
- CMS lists no fines in the last three years.
- Does Arbor Acres United Methodist Retirement Community accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Arbor Acres United Methodist Retirement Community?
- CMS lists 3 owners and managers. Legal business name: ARBOR ACRES UNITED METHODIST RETIREMENT COMMUNITY INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.