Home / California / Hayward
Bethesda Home
22427 Montgomery Street, Hayward, CA 94541 · Alameda County · (510) 538-8300
40 certified beds, about 1 residents a day · Non profit - Church related · Medicare and Medicaid since 1972
CMS Care Compare ratings, data as of September 1, 2026 · CCN 056370 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on October 25, 2024, inspectors cited 7 health deficiencies (the California average is 15.6, the national average 9.2).
None of its 20 health citations since October 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.
October 25, 2024Standard inspection · 7 citations
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record review the facility failed to schedule a registered nurse (RN) for eight consecutive hours a day, seven days a week, for 86 days in 2024. This failure had the potential to place residents at risk to receive insufficient care.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and record review the facility failed to ensure four out of four Certified Nursing Assistants (CNAs) and one out of one Certified Nursing Assistant Lead (CNAL) had the appropriate competencies to care for residents when the facility did not complete Annual Performance Evaluations for CNAs 1, 2, 3 and 4 and CNAL. This failure had the potential for resident care to be provided in an unsafe and incompetent manner.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medications were appropriately acquired, received, and dispensed when: 1. One oral (administered by mouth) emergency medication kit (E-Kit) was not replaced within 72 hours after opening. 2. One injectable (medications that are administered into the body using needle and syringe) E-Kit had 15 expired medications. These failures had the potential to result in delayed treatments during emergency situations and placed residents at risks for receiving expired medications.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a medication error rate of less than five percent. During the medication pass, two medication errors were observed out of 33 opportunities for two of four residents ((Resident 16, Resident 24) resulting in an error rate of 6.06 percent. 1. Mirabegron (medication for overactive bladder) extended release 25 mg 1 tablet oral (by mouth) was crushed and administered to Resident 16. 2. Timolol maleate eye drops were not properly administered to Resident 24. These deficient practices resulted in medication not given in accordance with the manufacturer's specifications and per the standard professional practice, which may result in residents not receiving the full therapeutic effects of the medications.
- E Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and record review the facility failed to employ a full time Dietary Manager (DM) while they had a part time Registered Dietician (RD). This failure had the potential to result in inadequate resident kitchen oversight and placed 32 residents who received food from the kitchen, at risk to receive inadequate nutrition.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure food was stored and prepared under sanitary conditions when: 1. The freezer had three food items not labeled with date. 2. The freezer had two food items unsealed and open to air. 3. Staff did not wear a beard restraint while preparing resident food. 4. Resident refrigerator had three unlabeled and undated food items. 5. Six dry foods were stored less than 6 inches above the ground. 6. One expired canned food was available for resident use. 7. The refrigerator had one box of rotten bell peppers. These failures had the potential to put 32 residents at risk for cross contamination and food borne illnesses.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow infection control practices for three (Resident 2, Resident 4, and Resident 16) of 34 sampled residents when licensed staff did not sanitize the reusable medication tray in between use for the residents and did not perform hand hygiene in between medication pass for Resident 16. These failures had the potential to result in cross contamination and spread of infection.
November 2, 2023Standard inspection · 4 citations
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure there was sufficient and qualified staff with the appropriate competencies and skill sets to carry out food and nutrition services for 13 of 14 residents on a pureed diet (food blended to a smooth consistency similar to pudding, mashed potatoes, or applesauce). The failure to employ either a full-time dietician, or a certified dietary/food service manager resulted in inadequate oversight of kitchen staff and improper pureed diet food preparation and had the potential to result in inadequate nutrition for residents on pureed diets. See also tag F 805.
- F Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, interview, and record review the facility failed to follow the facility's recipes for 13 of 13 residents on pureed diets (pureed food is food blended to a smooth consistency similar to mashed potatoes, pudding, or applesauce). This failure resulted in unknown nutritional content of pureed meats, vegetables, and starches, and had the potential to result in inadequate nutritional intake for residents on pureed diets. See also tag F 801.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, for 37 of 37 residents, the facility failed to have measures in place for facility water systems to prevent the growth of Legionella (a bacteria spread through contaminated water which can lead to severe lung inflammation) and other water-borne pathogens (a virus, bacteria, or other organism that causes an illness). This failure had the potential to expose facility residents to water-borne pathogens, including Legionella, and result in illness and hospitalization.
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility failed to provide education about pneumococcal vaccinations (an injection to reduce to risk of getting pneumonia; an infection of the lungs) and failed to offer pneumococcal vaccination to three (Resident 30, Resident 1, and Resident 12) of five sampled residents. This failure resulted in lack of knowledge of advantages of pneumococcal vaccination and had the potential to result in increased risk of contracting pneumonia for Resident 30, Resident 1, and Resident 12.
October 21, 2022Standard inspection · 9 citations
- F Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview, and record review, Licensed Vocational Nurse 1 (LVN 1) failed to protect the privacy of all 38 residents in the facility when the list of resident names with vital signs (clinical measurements that indicate the status of a person's essential body functions) was left unattended on top of the medication cart. This failure had the potential to result in unauthorized access to information pertaining to residents' medical condition.
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on observation, interview, and facility document review the facility failed to: 1. Ensure the Registered Dietitian (RD) provided frequent consultation to Food and Nutrition Services Director; and 2. Employ sufficient staff with the appropriate competencies and skill sets to carry out the functions of the food and nutrition service. These failures resulted in inadequate oversight of kitchen staff to ensure staff were conducting job duties in a safe and sanitary manner, resulting in the potential for food borne illness for 38 residents who ate food from the kitchen out of a facility census of 38.
- F Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure kitchen staff competency when staff were not competent regarding their job duties. This failure had the potential for tasks not being carried out in a safe and sanitary manner resulting in contamination of utensils and equipment used by residents and food borne illness for 38 residents who ate food from the kitchen out of a facility census of 38.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 38 of 38 sampled residents had food prepared and stored in a safe and sanitary manner when: 1. Internal temperature of foods was above 41°F in the walk-in refrigerator and inaccurate thermometers were used to monitor temperatures of the refrigerator; 2. frozen meat was not thawed with proper procedures; 3. thawed meats and produce were not stored appropriately in the refrigerator; 4. staff did not perform hand hygiene moving from dirty to clean tasks; 5. staff did not follow manufacturer instructions for cleaning and sanitizing equipment; 6. food and supplements were stored outside of building without temperature control and exposed to pests; 7. moldy and unusable foods were not discarded; 8. staff did not follow sanitization steps for cleaning countertops; 9. [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure pharmacy services policies and procedures were followed when: 1. Two partially tablet-filled medication administration cards, without expiration dates, were left out unattended on top of the medication cart; and 2. Licensed Vocational Nurse 2 (LVN 2) left the medication cart unlocked and unattended in the hallway. This failure had the potential for loss or misuse of medications and the potential to jeopardize the residents' health and safety and could cause other complications.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement infection prevention and control practices for one resident for a census of 38 when the following was observed: 1. Registered Nurse (RN) 1 did not perform proper hand hygiene during wound care; 2. RN 1 did not use sterile gloves during wound care; 3. RN 1 did not sanitize overbed table before wound care; 4. RN 1 did not sanitize reusable supplies with alcohol; and 5. RN 1 did not dispose of contaminated supplies. These failures created a risk for cross-contamination (transfer of bacteria or other microorganisms from one substance to another) that could result in serious illness.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one (Resident 27) of five sampled residents received the necessary care to maintain good grooming and personal hygiene. This failure resulted in Resident 27 having long fingernails to his left contracted hand and had the potential to create discomfort, especially into the palm of his hand.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to accurately label two of two (Resident 2 and Resident 25) sampled resident's medications when: 1. For Resident 2, there was inaccurate and not identical labeling between the Medication Administration Record (MAR), Physician Orders, (PO), and medication administration card to facilitate safe administration of medication; and 2. For Resident 25, the Licensed Vocational Nurse 1 (LVN 1) did not label and date newly administered transdermal patch to Resident 25's skin. This failure had the potential for Resident 2 to receive the wrong medication dose of Seroquel (a medication used to treat certain mental/mood disorders) and for licensed nurses' inability to monitor patch administration was given to the resident as ordered.
- D Ensure staff are vaccinated for COVID-19
Inspectors wroteBased on interview and record review, the facility failed to implement policies and procedures to ensure all staff were fully vaccinated for COVID-19 (a highly infectious respiratory disease) when staff vaccination rate was less than 100% and Certified Nurse Assistant (CNA) 2 did not have a non-medical exemption for the COVID-19 vaccine. This failure resulted in staff not receiving COVID-19 vaccine series and boosters without valid exemption.
Fire safety inspections
26 fire safety citations on file: 10 on October 25, 2024, 7 on November 2, 2023, 9 on October 21, 2022.
Every fire safety citation26 citations
- F Conduct testing and exercise requirements.
- F Properly provide smoke detection systems in areas open to corridors.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Meet requirements for the use of electrical equipment.
- D Use approved construction type or materials.
- D Provide properly protected cooking facilities.
- D Ensure proper usage of power strips and extension cords.
- C Provide emergency officials' contact information.
- C Have approved installation, maintenance and testing program for fire alarm systems.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly located and lighted "Exit" signs.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Install corridor and hallway doors that block smoke.
- C Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- D Address subsistence needs for staff and patients.
- D Establish procedures for tracking staff and patients during an emergency.
- D Establish policies and procedures for medical documentation.
- D List the names and contact information of those in the facility.
- D Provide emergency officials' contact information.
- D Properly provide smoke detection systems in areas open to corridors.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | California | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | not reported | 4.52 | 3.86 |
| Registered nurses | not reported | 0.67 | 0.69 |
| All nursing staff on weekends | not reported | 4.09 | 3.42 |
| Nurse aides | not reported | ||
| Licensed practical nurses | not reported | ||
| Nursing staff turnover (share who left in a year) | not reported | 36.7% | 45.8% |
| Registered nurse turnover | not reported | 38.1% | 42.9% |
| Administrators who left | not reported |
CMS note on this home's staffing data: This facility did not submit staffing data.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In April to June 2025, nursing staff hours per resident were 4.13 on weekdays and 3.59 on weekends, 13% lower on weekends (nationally, weekends ran 16% lower). Contract or agency staff worked 6.7% of nursing hours, against 6.0% nationally.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Apr to Jun 2025 | 3.98 | 0.52 | 4.13 | 3.59 | 6.7% | 0 of 91 | 39 |
| United States, Apr to Jun 2025 | 3.78 | 0.62 | 3.96 | 3.33 | 6.0% | 0.5% of days | |
| California, Apr to Jun 2025 | 4.35 | 0.56 | 4.52 | 3.95 | 2.8% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | California | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 24.0 | 10.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 5.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.5 | 1.6 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.6 | 9.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.8 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 2.1 | 12.0 | 15.4 |
Owners and operators
Legal business name: CHRISTIAN RETIREMENT CENTER OF NORTHERN CALIFORNIA.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Christian Retirement Center of Northern California | 5% or greater direct ownership interest | Organization | 100% | 05/24/1972 |
| Harvey, Robyn | Managing control - governing body | Individual | 01/01/2025 | |
| Ekpenyong, Lovian | Corporate director | Individual | 07/31/2024 | |
| Harvey, Robyn | Corporate director | Individual | 05/02/2022 | |
| Kelly, Christina | Corporate officer | Individual | 11/01/2022 | |
| Christian Retirement Center of Northern California | Operational/managerial control | Organization | 05/24/1972 | |
| Ekpenyong, Lovian | Operational/managerial control | Individual | 07/31/2024 | |
| Kelly, Christina | Operational/managerial control | Individual | 11/01/2022 | |
| Ng, Andrew | Operational/managerial control | Individual | 04/17/2024 | |
| Christian Retirement Center of Northern California | Adp of the SNF | Organization | 05/24/1972 | |
| Ekpenyong, Lovian | Adp of the SNF | Individual | 07/31/2024 | |
| Ng, Andrew | Adp of the SNF | Individual | 04/30/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 7 problems in this area, most recently on October 25, 2024: "Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 5 problems in this area, most recently on October 25, 2024: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on October 25, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on October 25, 2024: "Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis."
Other nursing homes nearby
- St. Anthony Care Center Hayward, 0.1 mi · 5 of 5 stars · 21 citations
- We Care Skilled Nursing Facility Hayward, 0.3 mi · 5 of 5 stars · 27 citations
- Serenethos Care Center, LLC Hayward, 0.5 mi · 5 of 5 stars · 25 citations
- Golden Harbor Healthcare Center Hayward, 0.6 mi · 2 of 5 stars · 45 citations
- Morton Bakar Center Hayward, 0.7 mi · 5 of 5 stars · 4 citations
- Baywood Court Health Center Castro Valley, 1.1 mi · 5 of 5 stars · 12 citations
- Hayward Gardens Post Acute Hayward, 1.2 mi · 5 of 5 stars · 31 citations
- Hayward Hills Health Care Center Hayward, 1.2 mi · 3 of 5 stars · 34 citations
California contacts for a concern about a nursing home
These are the official offices in California. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: California Department of Public Health, Center for Health Care Quality, Licensing and Certification Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: California Long-Term Care Ombudsman Program, 1-800-231-4024. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Cal Health Find, where California publishes its own records on licensed homes.
Common questions
- What is Bethesda Home's Medicare star rating?
- CMS rates Bethesda Home 3 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Bethesda Home get at its last inspection?
- 7 health deficiencies at the standard inspection on October 25, 2024. The California average is 15.6.
- Has Bethesda Home been fined?
- CMS lists no fines in the last three years.
- Does Bethesda Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Bethesda Home?
- CMS lists 12 owners and managers. Legal business name: CHRISTIAN RETIREMENT CENTER OF NORTHERN CALIFORNIA.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.