Home / North Carolina / Pollocksville
Brook Stone Living Center
8990 Highway 17 South, Pollocksville, NC 28573 · Jones County · (252) 224-0112
80 certified beds, about 67 residents a day · For profit - Corporation · Medicare and Medicaid since 1991
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
4 of 5
Staffing
1 of 5
CMS note: This facility reported a high number of days without a registered nurse onsite.
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345394 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 4, 2025, inspectors cited 3 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
None of its 18 health citations since January 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.23 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.36 of those hours.
38.6% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
701/23
805/24
306/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
2E
1F
Potential for minimal harm
0A
2B
0C
June 4, 2025Standard inspection, Complaint inspection · 3 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interviews and record review the facility failed to accurately code mood for 1 of 18 Minimum Data Set (MDS) assessments reviewed (Resident #32).
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations and staff interviews, the facility failed to equip 1 of 1 designated resident smoking area with a fire extinguisher and fire blanket.
- B Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and staff interviews, the facility failed to maintain a packaged terminal air conditioner (PTAC) unit to prevent gaps at the installation site for 1 of 9 resident rooms (room [ROOM NUMBER]) on 1 of 2 halls observed for a clean, safe, comfortable, and homelike environment.
May 1, 2024Standard inspection · 8 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review, and staff interview the facility failed to remove expired medications from the refrigerator for 2 of 2 med rooms.
- E Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observation, record review and resident and staff interview the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions the committee put into place following the 10/6/21 recertification survey and the 1/20/23 recertification and complaint investigation survey. This was for 3 recited deficiencies on the current recertification and complaint survey of 5/1/24 in the areas of accuracy of assessment (F641), development/implement comprehensive care plan (F656), and label/store drugs and biologicals (F761). The continued failure during three federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA program.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and staff interviews, the facility failed to maintain shared resident bathrooms in good repair (Rooms #112 and #114) and maintain clean resident bathrooms (Rooms #308 and #310) for 2 of 12 shared resident bathrooms reviewed for environment.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, record review, resident and staff interviews, the facility failed to accurately code the current tobacco use status on a Minimum Data Set (MDS) Assessment for 1 of 1 resident (Resident #50) reviewed for smoking.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review, resident and staff interviews, the facility failed to develop a comprehensive person-centered care plan for a resident that smoked for 1 of 1 resident (Resident #50) reviewed for supervision to prevent accidents.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review, resident and staff interviews, the facility failed to assess a resident's ability to smoke independently and retain smoking materials for 1 of 1 resident reviewed for smoking. (Resident #50)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, record review, staff and physician interviews, the facility failed to administer oxygen (O2) in accordance with the physician's order and they failed to have cautionary signage for O2 use for 1 of 1 resident (Resident #35) reviewed for respiratory care.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observations, record review and staff interviews, the facility failed to ensure medical records were complete and accurate for 1 of 1 resident reviewed for respiratory services (Resident #35).
January 20, 2023Standard inspection · 7 citations
- F Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Inspectors wroteBased on staff interviews, consultant Registered Dietitian (RD) interview, and record review, the facility failed to serve a nourishing snack at bedtime when the time between dinner and breakfast was greater than 14 hours for residents residing on 2 of 2 resident hallways (100 Hall and 300 Hall).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to accurately complete the Minimum Data Set (MDS) for discharge and anticoagulant (blood thinning medication) use for 3 of 18 residents whose MDS assessments were reviewed (Resident #48, Resident #26, and Resident #30). Findings Included: 1. Resident #48 was admitted to the facility on [DATE] with diagnosis that included chronic kidney disease and congestive heart failure. Review of the discharge Minimum Data Set (MDS) dated [DATE] indicated Resident #48 was discharged to a local hospital. Review of a nursing progress note dated 12/15/22 indicated Resident #48 was discharged home with her husband. An interview was conducted on 1/20/23 at 9:42 A.M. with the MDS nurse. The MDS nurse reviewed the discharge MDS and confirmed it was inaccurate. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interviews, the facility failed to develop and implement a comprehensive individualized person-centered care plan for 4 of 16 residents reviewed for comprehensive care plans (Resident #8, Resident #28, Resident #30, and Resident #31).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, record review, resident and staff interviews, the facility failed to provide hair care for 1 of 1 dependent resident reviewed for activities of daily living (Resident #20).
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on record review, observations and staff interviews, the facility failed to perform rehabilitation services per the rehabilitation instructions(orders) for 1 of 1 resident reviewed for limited range of motion. (Resident #8).
- D Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observations, record review, and staff interviews, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions that the committee had previously put into place following the recertification survey of 10/06/21 and focused infection control survey of 12/22/20. The deficiencies were in the areas of Accuracy of Assessments (F641), Activities of Daily Living (ADL) Care Provided for Dependent Residents (F677), and Infection Prevention and Control (F880). The continued failure during three federal surveys of record showed a pattern of the facility's inability to sustain an effective Quality Assurance Program.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and staff interviews, the facility failed to follow the manufacturer's guidelines for cleaning and disinfection of a blood glucose meter which was stored in the medication cart after use for 1 of 5 residents observed (Resident #22) during a medication pass on 1/18/23 at 4:10 PM The blood glucose meter was stored in the medication cart and was not designated as an individual resident meter.
Fire safety inspections
13 fire safety citations on file: 7 on May 1, 2024, 6 on January 20, 2023.
Every fire safety citation13 citations
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- D Have proper medical gas storage and administration areas.
- F Have simulated fire drills held at unexpected times.
- D Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.23 | 3.85 | 3.86 |
| Registered nurses | 0.36 | 0.62 | 0.69 |
| All nursing staff on weekends | 2.70 | 3.42 | 3.42 |
| Nurse aides | 1.97 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | 38.6% | 49.0% | 45.8% |
| Registered nurse turnover | 42.9% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.45 on weekdays and 2.70 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.72 in April to June 2025 to 3.23 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.23 | 0.36 | 3.45 | 2.70 | 0.0% | 6 of 90 | 67 |
| Oct to Dec 2025 | 3.21 | 0.37 | 3.40 | 2.72 | 0.0% | 7 of 92 | 67 |
| Jul to Sep 2025 | 3.51 | 0.55 | 3.70 | 3.03 | 0.0% | 1 of 92 | 60 |
| Apr to Jun 2025 | 3.72 | 0.66 | 4.00 | 3.02 | 0.0% | 3 of 91 | 57 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.8 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 5.6 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.1 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 17.4 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.3 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.6 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.3 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 6.2 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.5 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.5 | 1.8 | 1.8 |
Owners and operators
Legal business name: AM HEALTH CARE SERVICES, INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Campbell, Hugh | 5% or greater direct ownership interest | Individual | 50% | 01/01/2008 |
| Miller, Zachary | 5% or greater direct ownership interest | Individual | 50% | 09/01/2004 |
| Mallard, Janice | W-2 managing employee | Individual | 01/01/2008 | |
| Miller, Zachary | Corporate director | Individual | 09/08/2004 | |
| Campbell, Hugh | Corporate officer | Individual | 01/01/2008 | |
| Miller, Zachary | Corporate officer | Individual | 03/01/2007 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on June 4, 2025: "Ensure each resident receives an accurate assessment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on June 4, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on June 4, 2025: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 2 problems in this area, most recently on May 1, 2024: "Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.70 hours per resident per day, below the North Carolina average of 3.42.
Other nursing homes nearby
- Pruitthealth-Neuse New Bern, 11.8 mi · 2 of 5 stars · 36 citations
- Pruitthealth-Trent New Bern, 11.8 mi · 1 of 5 stars · 16 citations
- Bayview Nursing & Rehabilitation Center New Bern, 11.9 mi · 4 of 5 stars · 2 citations
- Riverpoint Crest Nursing and Rehabilitation Center New Bern, 12.6 mi · 3 of 5 stars · 16 citations
- Premier Nursing and Rehabilitation Center Jacksonville, 19 mi · 3 of 5 stars · 31 citations
- Carolina Rivers Nursing and Rehabilitation Center Jacksonville, 20.2 mi · 4 of 5 stars · 7 citations
- Cherry Point Bay Nursing and Rehabilitation Center Havelock, 20.9 mi · 2 of 5 stars · 9 citations
- Croatan Ridge Nursing and Rehabilitation Center Newport, 24.3 mi · 4 of 5 stars · 10 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Brook Stone Living Center's Medicare star rating?
- CMS rates Brook Stone Living Center 3 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Brook Stone Living Center get at its last inspection?
- 3 health deficiencies at the standard inspection on June 4, 2025. The North Carolina average is 4.7.
- Has Brook Stone Living Center been fined?
- CMS lists no fines in the last three years.
- Does Brook Stone Living Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Brook Stone Living Center?
- CMS lists 6 owners and managers. Legal business name: AM HEALTH CARE SERVICES, INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.