Home / North Carolina / New Bern
Riverpoint Crest Nursing and Rehabilitation Center
2600 Old Cherry Point Road, New Bern, NC 28563 · Craven County · (252) 637-4730
105 certified beds, about 92 residents a day · For profit - Corporation · Medicare and Medicaid since 1981
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345211 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 18, 2025, inspectors cited 9 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
None of its 16 health citations since August 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.36 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.
23.4% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Principle Long Term Care, an affiliated group of 40 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
208/23
509/24
909/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
2E
0F
Potential for minimal harm
0A
0B
0C
September 18, 2025Standard inspection, Complaint inspection · 9 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, record review and staff interviews the facility failed to treat 1 of 3 residents in a respectful and dignified manner when Resident #66 was seated in his geriatric wheelchair (a special medical recliner with a wheeled base designed for older adults and individuals with mobility issues) as Occupational Therapist #1 pulled the wheelchair down the hall with the resident positioned behind her resulting in the resident being unable to see where he was being taken to. A reasonable person has the expectation of being treated with dignity and would not want to be moved via wheelchair in a backwards motion with no ability to view where they are traveling.
- D Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on record review, staff and Resident Representative (RR) interviews, the facility failed to facilitate the inclusion of the RR of a severely cognitively impaired resident in the care planning process for 1 of 2 residents reviewed for the care planning process (Resident #71).
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, record review, and staff and resident interviews, the facility failed to assess the ability of a resident to self-administer medications (chewable antacid tablets, cough drops, topical arthritis cream with 25% capsaicin and topical arthritis pain relief gel with 2% menthol) that were kept at the bedside for 1 of 1 resident reviewed for self-administration of medications (Resident #19).
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to provide personal privacy when Nurse #2 left the door to the resident's room open when assessing Resident #1's indwelling urinary catheter. Nurse #2 did not close the curtain when she pulled the resident's gown up and his brief down resulting in the resident being visible from the hallway while he was exposed. This was for 1 of 1 resident observed for privacy (Resident #1).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of hypoglycemic medication use for 1 of 18 residents reviewed for accuracy of assessments (Resident #72).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interviews, the facility failed to develop and implement a person-centered care plan for a resident who had a diagnosis of Post Traumatic Stress Disorder for 1 of 1 record reviewed for Post Traumatic Stress Disorder (Resident #5).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and staff interviews, the facility failed to develop a comprehensive care plan within 7 days of the completion of the comprehensive assessment to include the use of psychotropic medications for 2 of 2 residents reviewed for care planning (Resident #21 and Resident #66).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review and staff interviews, the facility failed to secure medications used in the treatment of wounds in an unattended and unlocked treatment cart for 1 of 1 treatment cart observed. The facility further failed to store a medication according to the manufacturers' guidelines for 2 of 3 medication carts observed (400 hall and 200 hall).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and staff interviews, the facility failed to follow their infection control policy and procedures for Enhanced Barrier Precautions (EHB) during high contact care for a resident with an indwelling urinary catheter, when a nurse aide and a nurse were providing catheter care without wearing personal protective equipment (PPE) to include a gown for 2 of 6 staff observed for infection control practices (Nurse Aide #1 and Nurse #2).
September 26, 2024Standard inspection · 5 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of falls (Resident #17), oxygen (Resident #56), and discharge status (Resident #93). This was for 3 of 3 residents reviewed for Minimum Data Set assessments.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interviews the facility failed to develop a comprehensive care plan that included the diagnosis of diabetes mellitus and the use of hypoglycemic medication for 1 of 5 residents (Resident #61) reviewed for unnecessary medication.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, record review, and resident and staff interviews the facility failed to provide incontinence care to a severely cognitively impaired dependent resident. This was for 1 of 3 residents (Resident #45) reviewed for activities of daily living. This placed Resident #45 at risk for skin integrity impairment.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observations, staff interviews, and record review the facility failed to attempt alternatives prior to installing siderails for 2 of 2 residents (Resident #27, Resident #56) reviewed for accidents.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record review and staff interviews, the facility failed to handle soiled linen in a manner to prevent the spread of infection. This was for 1 of 2 staff members observed for infection control practices during activities of daily living care (Nurse Aide #1).
August 4, 2023Standard inspection · 2 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interviews with resident, vendor company, and staff, the facility failed to clean a black substance on and around the ceiling vents (diffusers) for 3 of 4 resident rooms (Rooms #501, #505 & #508) and 1 of 4 nursing station areas (500 hall nursing station) observed for environment. In addition, the facility failed to initiate testing of the black substance to ensure it was not hazardous to residents.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wrote2. Resident #11 was admitted to the facility on [DATE] with a diagnosis of diabetes mellitus. A review of Resident #11's medical record revealed her last documented care plan meeting was on 3/2/23. A review of Resident #11's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed she was severely cognitively impaired. A review of Resident #11's current comprehensive care plan revealed it was last reviewed on 5/23/23. In a telephone interview on 7/24/23 at 2:03 PM Resident #11's Representative (RP) stated she liked to be very involved in Resident #11's care. She went on to say she used to receive invitations to attend Resident #11's care plan meetings every 3 months. She further indicated she had not gotten an invitation to attend Resident #11's care plan meeting in several months. [...]
Fire safety inspections
6 fire safety citations on file: 4 on September 26, 2024, 2 on August 4, 2023.
Every fire safety citation6 citations
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Install proper backup exit lighting.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have power receptacles that are properly grounded.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.36 | 3.85 | 3.86 |
| Registered nurses | 0.53 | 0.62 | 0.69 |
| All nursing staff on weekends | 2.95 | 3.42 | 3.42 |
| Nurse aides | 2.01 | ||
| Licensed practical nurses | 0.82 | ||
| Nursing staff turnover (share who left in a year) | 23.4% | 49.0% | 45.8% |
| Registered nurse turnover | 0.0% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.53 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.53 on weekdays and 2.95 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.14 in April to June 2025 to 3.36 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.36 | 0.53 | 3.53 | 2.95 | 0.5% | 0 of 90 | 92 |
| Oct to Dec 2025 | 3.30 | 0.50 | 3.45 | 2.91 | 3.1% | 0 of 92 | 93 |
| Jul to Sep 2025 | 3.39 | 0.50 | 3.56 | 2.95 | 3.2% | 0 of 92 | 81 |
| Apr to Jun 2025 | 3.14 | 0.46 | 3.29 | 2.74 | 3.9% | 0 of 91 | 92 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.5 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.5 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.7 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.6 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.2 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.8 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.1 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.7 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.8 | 1.8 |
Owners and operators
Legal business name: RIVER NEUSE GROUP, LLC. CMS links this home to Principle Long Term Care, a group of 40 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hill, Raymond | Indirect ownership interest | Individual | 01/01/2011 | |
| Harris, Pamela | Managing control - governing body | Individual | 12/26/2022 | |
| Smith, Deryn | Managing control - governing body | Individual | 03/01/2021 | |
| Boice, Gale | Corporate officer | Individual | 03/05/2018 | |
| Johnson, Dianne | Corporate officer | Individual | 01/01/2011 | |
| Principle Long Term Care, Inc. | Operational/managerial control | Organization | 01/01/2011 | |
| Boice, Gale | Operational/managerial control | Individual | 03/18/2018 | |
| Boice, Gale | Adp of the SNF | Individual | 03/05/2018 | |
| Harris, Pamela | Adp of the SNF | Individual | 12/26/2022 | |
| Hill, Raymond | Adp of the SNF | Individual | 01/01/2011 | |
| Hill, Robert | Adp of the SNF | Individual | 01/01/2011 | |
| Hill, Stephen | Adp of the SNF | Individual | 01/01/2011 | |
| Smith, Deryn | Adp of the SNF | Individual | 06/16/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on September 18, 2025: "Ensure each resident receives an accurate assessment."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on September 18, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on September 18, 2025: "Provide and implement an infection prevention and control program."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on September 26, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.95 hours per resident per day, below the North Carolina average of 3.42.
Other nursing homes nearby
- Pruitthealth-Trent New Bern, 4.3 mi · 1 of 5 stars · 16 citations
- Pruitthealth-Neuse New Bern, 4.5 mi · 2 of 5 stars · 36 citations
- Bayview Nursing & Rehabilitation Center New Bern, 7.1 mi · 4 of 5 stars · 2 citations
- Grantsbrook Nursing and Rehabilitation Center Grantsboro, 12.2 mi · 5 of 5 stars · 10 citations
- Brook Stone Living Center Pollocksville, 12.6 mi · 3 of 5 stars · 18 citations
- Cherry Point Bay Nursing and Rehabilitation Center Havelock, 14.8 mi · 2 of 5 stars · 9 citations
- Croatan Ridge Nursing and Rehabilitation Center Newport, 20.1 mi · 4 of 5 stars · 10 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Riverpoint Crest Nursing and Rehabilitation Center's Medicare star rating?
- CMS rates Riverpoint Crest Nursing and Rehabilitation Center 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Riverpoint Crest Nursing and Rehabilitation Center get at its last inspection?
- 9 health deficiencies at the standard inspection on September 18, 2025. The North Carolina average is 4.7.
- Has Riverpoint Crest Nursing and Rehabilitation Center been fined?
- CMS lists no fines in the last three years.
- Does Riverpoint Crest Nursing and Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Riverpoint Crest Nursing and Rehabilitation Center?
- CMS lists 13 owners and managers, and links the home to Principle Long Term Care. Legal business name: RIVER NEUSE GROUP, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.