Home / North Carolina / New Bern
Pruitthealth-Trent
836 Hospital Drive, New Bern, NC 28560 · Craven County · (252) 638-6001
116 certified beds, about 100 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1991
Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345371 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 14, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
Of 16 health citations since November 2023, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 2 fines totaling $16,152 in the last three years; the largest was $8,076, and the latest is dated February 6, 2026.
Nurses and nurse aides worked 3.38 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.
17.6% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Pruitthealth, an affiliated group of 96 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
111/23
301/24
103/24
502/25
502/26
105/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
3E
0F
Potential for minimal harm
0A
0B
0C
May 14, 2026Standard inspection · 1 citation
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on record review and resident and staff interviews, the facility failed to provide restorative services as outlined in the plan of care for 1 of 3 residents reviewed for rehabilitation and restorative services (Resident #47).
February 6, 2026Complaint inspection · 5 citations
- J Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review, and interviews with staff, Nurse Practitioner, and Physician for Resident # 1, who had a critical blood glucose level the week prior to 1/21/26 without a documented long term plan to address the resident's diabetes after that date, the facility failed to notify the physician regarding all changes in condition observed on 1/21/26 and consult with the physician to determine if an alternate plan of treatment needed to commence to address all the resident's symptoms so that nursing staff would receive physician orders for monitoring the resident's change in condition, monitoring blood glucose, monitoring oxygen saturations, monitoring vital signs and other orders to treat her condition. [...]
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, and interviews with staff, Nurse Practitioner, Physician, and Consultant Pharmacist, for Resident # 1, the facility failed to 1) ensure comprehensive assessment, monitoring, and treatment of the resident's diabetes and 2) ensure acute monitoring, assessment, and treatment when the resident further developed respiratory symptoms in conjunction with untreated diabetes. On 10/14/25 Resident # 1 had a Hemoglobin A1C collected which showed a result of 8.1 % with a normal range noted on the lab report to be less than or equal to 5.7. (A Hemoglobin A1C measures average blood sugar levels over the past 2-3 months). There was no documented plan to address the resident's elevated Hemoglobin A1C. On 1/14/26 facility staff were made aware of a critically high serum blood glucose level of 466 which had been drawn on 1/13/26. [...]
- D Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on record review and interview with staff and Nurse Practitioner, the facility failed to ensure that the medical provider documented a plan to address Resident # 1's diabetes during a required regulatory visit. This was for 1 of 3 residents whose medical records were reviewed related to medical needs (Resident #1).
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews, the facility failed to ensure food was sealed when stored, the floor was clean, and food storage shelves were free of grainy food particles for 1 of 1 main facility kitchen.
- D Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observations, and interviews with staff, contracted pest control technicians, and a local health department employee, the facility failed to ensure 1) cleaning practices and food storage practices were carried out in the main kitchen to deter attraction of pests and 2) communicate effectively with pest control technicians to ensure contributing factors to pests could be identified and efforts made to resolve any issues for 1 of 1 main kitchen area in the facility.
February 27, 2025Standard inspection · 5 citations
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and staff and Responsible Party (RP) interviews, the facility failed to ensure a copy of the resident's advanced directive was included in the resident's record and failed to honor the resident's wishes with regards to code status as expressed by the resident's RP on admission. This was for 1 of 11 residents (Resident #94) reviewed for advanced directives.
- E Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observations, staff interviews, and record review the facility failed to attempt alternatives prior to installing side rails for 2 of 4 residents (Resident #18 and Resident #98) reviewed for side rails.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, record review, and resident, staff and Nurse Practitioner (NP) interviews, the facility failed to assess whether the self-administration of medication was clinically appropriate before leaving medication at the bedside. This was for 1 of 5 residents (Resident #87) reviewed for medication administration.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of falls for 1 of 5 residents reviewed for accidents (Resident #87).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to follow their infection control practices and procedures for Enhanced Barrier Precautions (EBP) during high contact care for a resident with a hemodialysis catheter when Nurse Aide (NA) #1 and NA #2 provided a bed bath without wearing gowns for 2 of 20 staff observed for infection control (NA #1 and NA #2).
March 27, 2024Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation of pressure ulcer care, staff interviews and record reviews, the facility failed to perform hand hygiene after removing wound dressings, before cleaning the wound, applying the new treatments and when moving from one wound to another for 2 of 2 residents (Residents #1 and #3). Additionally, the facility failed to clean scissors before and after use for 1 of 2 residents (Residents #3) reviewed for pressure ulcer care.
January 11, 2024Standard inspection, Complaint inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews the facility failed to label and date resident's personal food items stored in a nursing unit nourishment refrigerator. This was for 1 of 2 nursing unit nourishment refrigerators (First-Floor) observed.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, staff interviews, and record review the facility failed to speak respectfully to a resident during an interaction (Resident #22) and failed to have a privacy cover on a resident's catheter bag (Resident #37) and for 2 of 6 resident reviewed for dignity.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and staff interviews the facility failed to keep medications in a locked medication cart for 1 of 4 medication carts observed (Medication Cart #1).
November 16, 2023Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, staff and Nurse Practitioner, and Pharmacist interviews, the facility failed to obtain a pain medication from the pharmacy for 1 of 1 resident (Resident #1) reviewed for medications.
Fire safety inspections
14 fire safety citations on file: 5 on February 27, 2025, 3 on January 11, 2024, 6 on December 8, 2022.
Every fire safety citation14 citations
- E Use approved construction type or materials.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install corridor and hallway doors that block smoke.
- F Install corridor and hallway doors that block smoke.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Use approved construction type or materials.
- F Properly install and monitor supervisory attachments on automatic sprinkler systems.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Have properly located and lighted "Exit" signs.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Meet requirements for the use of electrical equipment.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| February 6, 2026 | Fine | $8,076 |
| February 6, 2026 | Fine | $8,076 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.38 | 3.85 | 3.86 |
| Registered nurses | 0.53 | 0.62 | 0.69 |
| All nursing staff on weekends | 2.82 | 3.42 | 3.42 |
| Nurse aides | 2.04 | ||
| Licensed practical nurses | 0.81 | ||
| Nursing staff turnover (share who left in a year) | 17.6% | 49.0% | 45.8% |
| Registered nurse turnover | 30.8% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.73 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.60 on weekdays and 2.82 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.24 in April to June 2025 to 3.38 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.38 | 0.53 | 3.60 | 2.82 | 0.0% | 0 of 90 | 100 |
| Oct to Dec 2025 | 3.28 | 0.52 | 3.50 | 2.73 | 0.0% | 0 of 92 | 99 |
| Jul to Sep 2025 | 3.15 | 0.53 | 3.34 | 2.67 | 0.0% | 0 of 92 | 100 |
| Apr to Jun 2025 | 3.24 | 0.57 | 3.41 | 2.82 | 0.0% | 0 of 91 | 99 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.8 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 8.6 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.1 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 21.6 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.1 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.5 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.4 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.8 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.8 | 1.8 |
Owners and operators
Legal business name: PRUITTHEALTH - TRENT, LLC. CMS links this home to Pruitthealth, a group of 96 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Yates, Lisa | W-2 managing employee | Individual | 02/28/2019 | |
| Pruitt, Neil | Corporate director | Individual | 09/25/2007 | |
| Pruitt, Neil | Corporate officer | Individual | 09/25/2007 | |
| Pruitthealth Inc | Operational/managerial control | Organization | 09/27/2007 | |
| Pruitt, Neil | Operational/managerial control | Individual | 09/25/2007 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on February 6, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on May 14, 2026: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 6, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on February 27, 2025: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.82 hours per resident per day, below the North Carolina average of 3.42.
Other nursing homes nearby
- Pruitthealth-Neuse New Bern, 0.2 mi · 2 of 5 stars · 36 citations
- Bayview Nursing & Rehabilitation Center New Bern, 2.8 mi · 4 of 5 stars · 2 citations
- Riverpoint Crest Nursing and Rehabilitation Center New Bern, 4.3 mi · 3 of 5 stars · 16 citations
- Brook Stone Living Center Pollocksville, 11.8 mi · 3 of 5 stars · 18 citations
- Grantsbrook Nursing and Rehabilitation Center Grantsboro, 14 mi · 5 of 5 stars · 10 citations
- Cherry Point Bay Nursing and Rehabilitation Center Havelock, 19 mi · 2 of 5 stars · 9 citations
- Croatan Ridge Nursing and Rehabilitation Center Newport, 24.2 mi · 4 of 5 stars · 10 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Pruitthealth-Trent's Medicare star rating?
- CMS rates Pruitthealth-Trent 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pruitthealth-Trent get at its last inspection?
- 1 health deficiency at the standard inspection on May 14, 2026. The North Carolina average is 4.7.
- Has Pruitthealth-Trent been fined?
- Yes. CMS lists 2 fines totaling $16,152 in the last three years.
- Does Pruitthealth-Trent accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pruitthealth-Trent?
- CMS lists 5 owners and managers, and links the home to Pruitthealth. Legal business name: PRUITTHEALTH - TRENT, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.