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Brooken Hill Health and Rehab, LLC

9000 Hwy 71 South, Fort Smith, AR 72908 · Sebastian County · (479) 409-2450

125 certified beds, about 104 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2024

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 045479 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 23, 2026, inspectors cited 8 health deficiencies (the Arkansas average is 2.7, the national average 9.2).

None of its 9 health citations since September 2024 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.80 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.30 of those hours.

CMS links it to Central Arkansas Nursing Centers, an affiliated group of 38 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
1E
0F
Potential for minimal harm
0A
0B
0C
April 23, 2026Standard inspection, Complaint inspection · 8 citations
  1. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on observation, record review and interview, the facility failed to ensure shaving and nail care services were regularly provided to promote good personal hygiene and grooming for one (Resident #91) resident reviewed for shaving and one (Resident #107) resident reviewed for nail care services.
  2. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on observations, record review, and interviews, the facility failed to ensure a resident with self-administration rights had the ability to follow instructions to ensure medications were not left at the bedside on three different observations for one (Resident #125) of one resident with self-administration rights reviewed.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on record review, interview, and facility policy review, the facility failed to report an allegation of mistreatment to the proper state agency for one (Resident #74) of two residents reviewed for an allegation of abuse.
  4. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on record review, interview, and facility policy review, the facility failed to maintain evidence an allegation of mistreatment was thoroughly investigated for one (Resident #74) two residents reviewed for an allegation of abuse.
  5. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on record review and interview, the facility failed to ensure a significant change Minimum Data Set (MDS) was completed within 14 days from the effective date of the hospice service election for one (Resident #91) of two residents reviewed for Hospice services.
  6. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on observations, interviews, record review, and facility document review, it was determined the facility failed to develop and implement a comprehensive person-centered care plan reflecting a communication deficit of a nonverbal resident one (Resident #99) of one reviewed for comprehensive care planning.
  7. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on observations, record reviews and interviews, the facility failed to utilize appropriate equipment during resident transfers for one (Resident #36) of three residents reviewed for accidents to ensure residents were not put at risk for injury. Specifically, staff transferred a resident without using a gait belt resulting in a fall with knee abrasion.
  8. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2026
    Inspectors wroteNumber of residents sampled: Number of residents cited: Based on observations, record reviews and interviews, the facility failed to ensure scheduled orders for oxygen therapy were active before administering oxygen to a resident and failed to ensure respiratory care services in accordance with resident preferences to have humidified water for comfort, affecting one (Resident #125) of one resident reviewed for respiratory care. Specifically, Resident #125 was without humidified water for nasal comfort over three days, and on day two an empty humidified water bottle was dated 4/21/2026 when oxygen storage bag and tubing were replaced.
November 7, 2025Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 7, 2025
    Inspectors wroteBased on observations, interviews, record review, facility policy review, it was determined the facility failed to obtain and implement physician orders to provide care for a post-operative surgical wound for one (Resident #2) of three residents reviewed for wound care quality. Resident #2 experienced wound dehiscence, rehospitalization, and emergency surgery.
September 17, 2024Standard inspection · 0 citations

Fire safety inspections

1 fire safety citation on file: 1 on April 23, 2026.

Every fire safety citation1 citation
  1. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · April 23, 2026 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArkansasUnited States
All nursing staff (RN, LPN and aides)5.804.023.86
Registered nurses0.300.410.69
All nursing staff on weekends4.813.453.42
Nurse aides3.89
Licensed practical nurses1.62
Nursing staff turnover (share who left in a year)not reported49.5%45.8%
Registered nurse turnovernot reported44.8%42.9%
Administrators who leftnot reported

CMS expects 3.36 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.20 on weekdays and 4.81 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.89 in April to June 2025 to 5.80 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.800.306.204.81 0.5%0 of 90104
Oct to Dec 20256.260.306.745.04 0.5%0 of 9295
Jul to Sep 20255.790.306.214.72 0.1%0 of 9294
Apr to Jun 20254.890.345.363.72 0.0%0 of 9188
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arkansas, Jan to Mar 20264.050.404.283.472.0%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Arkansas

JobMedianMiddle halfEmployed
Arkansas, all employers
CNAs (nursing assistants)$16.55$14.52 to $17.3417,260
LPNs and LVNs$27.22$23.82 to $29.4310,010
Registered nurses$37.95$32.04 to $43.4029,400
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArkansasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
17.19.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.30.60.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.71.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
7.53.93.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.31.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
18.710.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.34.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
8.910.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
23.324.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
17.512.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.22.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.92.11.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Brooken Hill Health and Rehab, LLC's Medicare short-stay residents. How to read these, and what Medicare pays for.

Went home or back to the community

Not reported

CMS note: The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.

US median of homes 51.5% · Arkansas: 7 better, 25 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024.

Potentially preventable readmissions

Not reported

CMS note: The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.

US median of homes 10.7% · Arkansas: 0 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024.

Infections that led to a hospital stay

Not reported

CMS note: The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.

US median of homes 7.1% · Arkansas: 0 better, 7 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024.

Self-care and mobility at discharge

55.2% this home

Median of homes: Arkansas64.4% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 67 residents counted.

Falls with major injury

0.0% this home

Median of homes: Arkansas0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 90 residents counted.

New or worsened pressure ulcers

4.2% this home

Median of homes: Arkansas2.7% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 90 residents counted.

Medication list given at discharge

100.0% this home

Median of homes: Arkansas98.8% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 39 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: BROOKEN HILL HEALTH AND REHAB, LLC. CMS links this home to Central Arkansas Nursing Centers, a group of 38 nursing homes averaging 3.6 stars overall.

NameRoleTypeShareSince
Norsworthy, David5% or greater indirect ownership interestIndividual30%02/08/2023
Morton, MichaelCorporate officerIndividual03/01/2024
Le, ThanhOperational/managerial controlIndividual08/01/2024
Terry, KristiOperational/managerial controlIndividual08/01/2024
Le, ThanhAdp of the SNFIndividual08/01/2024
Norsworthy, DavidAdp of the SNFIndividual08/01/2025
Terry, KristiAdp of the SNFIndividual08/01/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 23, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on April 23, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on April 23, 2026: "Assess the resident when there is a significant change in condition"
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on April 23, 2026: "Allow residents to self-administer drugs if determined clinically appropriate."

Other nursing homes nearby

Arkansas contacts for a concern about a nursing home

These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.

Common questions

What is Brooken Hill Health and Rehab, LLC's Medicare star rating?
CMS rates Brooken Hill Health and Rehab, LLC 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Brooken Hill Health and Rehab, LLC get at its last inspection?
8 health deficiencies at the standard inspection on April 23, 2026. The Arkansas average is 2.7.
Has Brooken Hill Health and Rehab, LLC been fined?
CMS lists no fines in the last three years.
Does Brooken Hill Health and Rehab, LLC accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Brooken Hill Health and Rehab, LLC?
CMS lists 7 owners and managers, and links the home to Central Arkansas Nursing Centers. Legal business name: BROOKEN HILL HEALTH AND REHAB, LLC.

Sources

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