Center at Eden Hill, LLC
300 Banning Street, Dover, DE 19904 · Kent County · (302) 677-7100
80 certified beds, about 71 residents a day · For profit - Limited Liability company · Medicare since 2018
CMS high performing icon Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 085057 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 20, 2025, inspectors cited 12 health deficiencies (the Delaware average is 10.9, the national average 9.2).
None of its 21 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.35 hours per resident per day, against 4.35 across Delaware and 3.86 nationally. Registered nurses accounted for 1.41 of those hours.
25.0% of nursing staff left within the year CMS measured (Delaware average 41.3%).
CMS links it to Veritas Management Group, an affiliated group of 13 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
106/23
506/24
1205/25
305/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
20D
1E
0F
Potential for minimal harm
0A
0B
0C
May 22, 2026Complaint inspection · 3 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview it was determined that for one (R108) out of twenty-eight sampled residents the facility failed to create an individualized care plan to address R108's use of a specialized TLSO brace.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview it was determined that for one (R108) out of four residents reviewed for hospitalization the facility failed to ensure that the residents discharge medication orders were correctly transcribed. The incorrect transcription resulted in the administration of a decreased dosage of R108's antidepressant medication.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interview it was determined that for two (R77 and R2) out of six residents reviewed for unnecessary medications the facility failed to ensure prompt pharmacy services were provided to newly admitted residents resulting in missed doses of medications.
May 20, 2025Standard inspection, Complaint inspection · 12 citations
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation and interview, it was determined that for three (R16, R38, and R234) out of twenty-four (24) residents in the investigative sample, the facility failed to ensure residents were treated with respect and dignity.
- D Give the resident's representative the ability to exercise the resident's rights.
Inspectors wroteBased on interview and record review it was determined that one (R336) out of four residents reviewed for Advanced Directives, the facility failed to ensure that a responsible party of a cognitively impaired resident was involved in code status decisions.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview and record review, it was determined that for three (R38, R76, and R234) out of four residents reviewed for Advance Directives, the facility failed to offer an opportunity to formulate an advance directive.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interview, it was determined that for one (R24) out of two residents reviewed for abuse, the facility failed to report the allegations of abuse to the State Agency within two hours.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, it was determined that for one (R76) out of twenty-four residents in the investigative sample, the facility failed to develop a comprehensive resident centered care plan for an identified care area.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and interview it was determined that for one residents (R68) out of twenty-four residents reviewed the facility failed to have input from all required interdisciplinary team (IDT) members at the residents' care plan meetings.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review and interview, it was determined that for two (R15 and R76) out of twenty-four residents in the investigative sample, the facility failed to provide services that meet professional standards of quality by having Licensed Practical Nurses (LPN) complete admission assessments.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review it was determined that for one (R38) out of twenty-four residents reviewed in the investigative sample, the facility failed to follow a physician's order.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview and record review it was determined that for two (R15 and R78) out of four residents reviewed for bowel and bladder, the facility failed to provide services to maintain or restore bowel and bladder continence for R15. For (R78), the facility failed to initiate antibiotic therapy for a resident without a urinary catheter who met criteria.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, it was determined that for one (R76) out of five residents sampled for medication review, the facility failed to limit a PRN psychotropic medication to 14 days.
- D Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on record review and interview, it was determined, for one (R78) out of one resident reviewed for laboratory services, the facility failed to promptly notify the ordering medical practitioner of laboratory results that fell outside of clinical reference ranges.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview, it was determined that for one (R336) out of five residents observed during medication administration the facility failed to use enhanced based precautions for a resident with a central line.
June 13, 2024Standard inspection · 5 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, it has been determined that for one (R46) out of forty five residents reviewed for care plans, the facility failed to develop a care plan to address wax build up in the ears.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review it was determined that for one (R3) out of three residents reviewed for ADL (Activities of Daily Living) the facility failed to provide nail care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review it was determined that for one (R46) out of one resident reviewed for hearing the facility failed to administer ear drops as ordered by the physician for wax build up in R46's ears.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review and interview, it was determined that for one (R51) out of one resident sampled for respiratory care, the facility failed to provide respiratory care consistent with professional standards of practice.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview it was determined that for one (R40) out of five residents reviewed for unnecessary medication review the facility failed to ensure adequate monitoring of antipsychotic medication was completed.
June 23, 2023Standard inspection · 1 citation
- D Provide routine and 24-hour emergency dental care for each resident.
Inspectors wroteBased on record review and interview it was determined that for one (R45) out of one resident reviewed for dental services, the facility failed to provide assistance with obtaining dental services.
Fire safety inspections
2 fire safety citations on file: 2 on June 23, 2023.
Every fire safety citation2 citations
- F Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Delaware | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.35 | 4.35 | 3.86 |
| Registered nurses | 1.41 | 0.97 | 0.69 |
| All nursing staff on weekends | 4.51 | 3.89 | 3.42 |
| Nurse aides | 2.71 | ||
| Licensed practical nurses | 1.24 | ||
| Nursing staff turnover (share who left in a year) | 25.0% | 41.3% | 45.8% |
| Registered nurse turnover | 11.1% | 41.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.59 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.70 on weekdays and 4.51 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 5.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.38 in April to June 2025 to 5.35 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.35 | 1.41 | 5.70 | 4.51 | 5.8% | 0 of 90 | 71 |
| Oct to Dec 2025 | 5.64 | 1.46 | 6.00 | 4.72 | 4.5% | 0 of 92 | 69 |
| Jul to Sep 2025 | 5.22 | 1.36 | 5.53 | 4.40 | 5.8% | 0 of 92 | 72 |
| Apr to Jun 2025 | 5.38 | 1.37 | 5.71 | 4.56 | 5.2% | 0 of 91 | 73 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Delaware, Jan to Mar 2026 | 4.05 | 0.79 | 4.21 | 3.67 | 5.7% | 0% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Delaware | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.0 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.3 | 23.4 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.1 | 11.6 | 12.0 |
Owners and operators
Legal business name: CENTER AT EDEN HILL, LLC. CMS links this home to Veritas Management Group, a group of 13 nursing homes averaging 4.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Esmas, Bartolome | Corporate director | Individual | 07/19/2016 | |
| Veritas Management Group LLC | Operational/managerial control | Organization | 07/19/2016 | |
| Kelly, Julie | Operational/managerial control | Individual | 07/19/2016 | |
| Murdock, Monte | Operational/managerial control | Individual | 07/19/2016 | |
| Veritas Management Group LLC | Adp of the SNF | Organization | 12/09/2025 | |
| Esmas, Bartolome | Adp of the SNF | Individual | 07/19/2016 | |
| Murdock, Monte | Adp of the SNF | Individual | 07/19/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on May 22, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on May 22, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 22, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on May 20, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
Other nursing homes nearby
- Cadia Rehabilitation Capitol Dover, 1.5 mi · 3 of 5 stars · 31 citations
- Bay Terrace Rehabilitation and Health Center Dover, 1.7 mi · 3 of 5 stars · 38 citations
- Complete Care at Silver Lake LLC Dover, 1.7 mi · 3 of 5 stars · 30 citations
- Westminster Village Health Dover, 1.8 mi · 4 of 5 stars · 33 citations
- Evergreen Post Acute Smyrna, 8 mi · 2 of 5 stars · 69 citations
- Delaware Hospital F/T Chronically Ill (dhci) Smyrna, 10.1 mi · 2 of 5 stars · 11 citations
- Delaware Veterans Home Milford, 15.7 mi · 4 of 5 stars · 21 citations
- Milford Center Milford, 17.8 mi · 2 of 5 stars · 60 citations
Delaware contacts for a concern about a nursing home
These are the official offices in Delaware. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Delaware Division of Health Care Quality, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Delaware Long-Term Care Ombudsman Program, 1-855-773-1002. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Delaware Licensed Nursing Homes, survey reports, where Delaware publishes its own records on licensed homes.
Common questions
- What is Center at Eden Hill, LLC's Medicare star rating?
- CMS rates Center at Eden Hill, LLC 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Center at Eden Hill, LLC get at its last inspection?
- 12 health deficiencies at the standard inspection on May 20, 2025. The Delaware average is 10.9.
- Has Center at Eden Hill, LLC been fined?
- CMS lists no fines in the last three years.
- Does Center at Eden Hill, LLC accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Center at Eden Hill, LLC?
- CMS lists 7 owners and managers, and links the home to Veritas Management Group. Legal business name: CENTER AT EDEN HILL, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.