Home / New Mexico / Springer
Colfax General LTC
615 Prospect Avenue, Springer, NM 87747 · Colfax County · (575) 483-3300
33 certified beds, about 31 residents a day · For profit - Partnership · Medicaid since 1980
CMS Care Compare ratings, data as of September 1, 2026 · CCN 32E032 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 30, 2025, inspectors cited 3 health deficiencies (the New Mexico average is 17.9, the national average 9.2).
Of 20 health citations since February 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 2.60 hours per resident per day, against 3.54 across New Mexico and 3.86 nationally. Registered nurses accounted for 0.77 of those hours.
67.9% of nursing staff left within the year CMS measured (New Mexico average 53.3%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.
April 23, 2025Complaint inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to store and serve food under sanitary conditions when staff failed to ensure: 1. Food items were labeled and dated in the kitchen refrigerator and freezer. 2. Food was stored appropriately and not left open to air in the kitchen freezer. These deficient practices are likely to affect all 32 residents listed on the resident census list provided by the Administrator on 04/21/25 and are likely lead to foodborne illnesses in residents if food is not being stored properly and safe food handling practices are not adhered to.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, record review, and interview, the facility failed to meet professional standards for 3 (R # 5, 6, and 7) of 9 (R #1, 5, 6, 7, 8, 9, 10, 11, and 12) residents when staff failed to: 1. Ensure R #5's, R #6's, and R #7's humidity (attachable bottle to moisten administered oxygen) is added to concentrator and that O2 concentrator is capable of having humidy added. 2. Label and date oxygen (O2) tubing per physician orders for R #5, R #6 and R #7. If the facility is not following physician orders, then residents are at risk of adverse outcomes and inadequate monitoring of treatment.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interview, the facility failed to notify the resident's provider of a decline in condition for 1 (R #1) of 1(R #1) resident reviewed for changes of condition (new or worsening symptoms). If the facility is not notifying the provider when the resident experiences a change of condition, then the provider is unable to make decisions related to treatment and advocate for the resident's care.
- D Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observation and interviews, the facility failed to ensure there was a functioning call light system that allowed residents to call for assistance for 1 (R #13) of 5 (R #2, #3, #4, #5, and #13) residents observed for call lights. If the facility does not have a functioning communication system, then residents are unlikely to get their immediate needs met by facility staff.
January 30, 2025Standard inspection, Complaint inspection · 5 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to store and serve food under sanitary conditions when staff failed to ensure: 1. Food items were labeled and dated in the kitchen refrigerator and freezer. 2. Kitchen refrigerators were free from dietary staff personal food. 3. Food was stored appropriately and not left open to air in the kitchen. 4. Salad was stored on ice prior to meal service. These deficient practices are likely to affect all 32 residents listed on the resident census list provided by the Administrator on 01/27/25 and are likely lead to foodborne illnesses in residents if food is not being stored properly and safe food handling practices are not adhered to.
- F Dispose of garbage and refuse properly.
Inspectors wroteBased on observation and interview, the facility failed to ensure that all garbage and refuse containers have lids or are otherwise covered in the kitchen. This deficient practice could likely affect all 32 residents identified on the resident census list provided by the Administrator on 01/27/25. This deficient practice could likely result in shelter and feeding of pests.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and interview, the facility failed to ensure the resident's current advance directive (a document which provides an individual's wishes for emergency and life saving care) was available in the resident's Electronic Health Record (EHR) and/or available in physical form for the facility staff for 1 (R #34) of 1 (R #34) residents reviewed for advance directives. This deficient practice is likely to cause confusion and delay potentially life saving procedures.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interview, the facility failed to report the results of an investigation regarding allegations of abuse for 2 (R #'s 8 and 22 ) of 2(R #'s 8 and 22) residents reviewed for incidents. If the facility is not submitting the summary of the facility's investigation to the State Agency (SA), then the State Agency is unable to appropriately triage (review) the allegation for further investigation.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on record review and interview, the facility failed to complete a thorough investigation and report the investigation findings within five working days, for an allegation of abuse for 2 (R #'s 8 and 22) of 2 (R #'s 8 and 22) residents reviewed for incidents. If the facility is not completing an accurate and thorough investigation and submitting the summary of the facility's investigation to the State Agency, then the State Agency (SA) is unable to appropriately triage (review) the allegation for further investigation.
January 19, 2024Standard inspection · 3 citations
- F Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, the facility failed to assure medications and other medical supplies were properly stored and not expired. This deficient practice had the potential to affect all 28 residents identified on the facility census list provided by the Director of Nursing (DON) on 01/16/24. Improperly stored medications and medical supplies could likely lead to confusion and possibly result in residents being administered expired medications and supplies.
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on an interview the facility failed to employ a Certified Dietary Manager (CDM) that met the requirements as follows: (A) A certified dietary manager; or (B) A certified food service manager; or (C) Had similar national certification for food service management and safety from a national certifying body; or (D) Had an associate's or higher degree in food service management or in hospitality, if the c ourse study includes food service or restaurant management, from an accredited institution of higher learning; [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to ensure food was stored, prepared, distributed, and served to residents in accordance with professional standards of food service safety. This deficient practice is likely to affect all 28 residents identified on the resident census list provided by the Director of Nursing (DON) on 01/16/24. These deficient practices are likely to expose residents to food borne illnesses.
February 28, 2023Standard inspection · 8 citations
- G Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure that 1 (R #30) of 1 (R #30) resident reviewed was receiving the necessary behavioral health care services to meet the residents needs. This deficient practice likely resulted in resident not getting the care and assistance he needed, resulting in R #30 assaulting a staff member and being transferred to jail.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to store foods under sanitary conditions by not: 1. Ensuring food items in the refrigerator and freezer were properly labeled and dated. 2. Ensuring food items in the refrigerator and freezer are properly covered. 3. Ensuring used oil was covered appropriately, labeled, and dated in the dry storage. These deficient practices are likely to affect all 26 residents listed on the resident census list provided by the Director of Nursing (DON) on 02/17/23, and are likely to lead to foodborne illnesses in residents if food is not being stored properly and safe food handling practices are not adhered to.
- F Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on record review and interview, the facility failed to have a qualified, trained, or appropriately certified Infection Control Nurse designated as the Infection Preventionist (IP) affecting all 26 residents identified on the resident census list provided by the Director of Nursing (DON) on 02/27/23. This deficient practice is likely to result in residents being at greater risk of infectious disease.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, the facility failed to: 1. Ensure narcotic medications (regulate medications-perception-altering or sensory-dulling medications) are properly documented after medication administration. 2. Ensure medication storage room is kept at the appropriate temperature (68-77 degrees Fahrenheit) These deficient practices are likely to negatively impact the health of all 26 residents listed on the census provided by the Director of Nursing (DON) on 02/27/23. A. [...]
- E Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on interview the facility failed to submit accurate direct care staffing information to CMS (Centers for Medicare Services). This deficient practice is likely to result in inaccurate direct care staffing information for residents/facility.
- D Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure that 1 (R #27) of 1 (R #27) residents reviewed for Minimum Data Set (MDS) assessments, had MDS documents completed, submitted and finalized in a timely manner (after her discharge). If MDS assessments are not completed and submitted in a timely manner, then residents are likely to receive less than optimal care.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to develop and implement a comprehensive person-centered care plan that reflects anticoagulant use (medication used to prevent blood clots) for 1 (R #8) of 1 (R #8) residents reviewed. Failure to develop and implement a resident centered care plan may result in staff's inability to understand and implement the needs and treatments of residents possibly resulting in decline in abilities and a failure to thrive.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review and interview the facility failed to ensure the attending physicians reviewed and responded to pharmacy recommendations for 6 residents [R #2, 9, 10, 12, 14, 16] of 7 residents [R #2, 8, 9, 10, 12, 14, 16] reviewed for Gradual Dose Reductions. If consultant pharmacist recommendations are not reviewed by physicians and orders are not implemented on time, residents are likely to continue taking medications they do not need, or potentially experience unnecessary drug interactions or adverse side effects. The findings for R #2: A. Review of documents labeled Consultation From Consultant Pharmacist To Clinical Provider revealed the following recommendations: On 05/19/22 pharmacist's recommendation for R #2 stated Please review Lorazepam [used to treat anxiety disorders] therapy for Gradual Dose Reduction (GDR). [...]
Fire safety inspections
9 fire safety citations on file: 1 on January 30, 2025, 2 on January 19, 2024, 6 on February 28, 2023.
Every fire safety citation9 citations
- E Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- E Provide properly protected cooking facilities.
- E Install an approved automatic sprinkler system.
- F Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- F Install corridor and hallway doors that block smoke.
- F Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F Have proper medical gas storage and administration areas.
- E Have properly located and lighted "Exit" signs.
- D Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Mexico | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.60 | 3.54 | 3.86 |
| Registered nurses | 0.77 | 0.63 | 0.69 |
| All nursing staff on weekends | 2.12 | 3.10 | 3.42 |
| Nurse aides | 1.76 | ||
| Licensed practical nurses | 0.07 | ||
| Nursing staff turnover (share who left in a year) | 67.9% | 53.3% | 45.8% |
| Registered nurse turnover | 50.0% | 53.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.93 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 2.80 on weekdays and 2.12 on weekends, 24% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 20.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.48 in April to June 2025 to 2.60 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.60 | 0.77 | 2.80 | 2.12 | 20.8% | 1 of 90 | 31 |
| Oct to Dec 2025 | 2.43 | 0.94 | 2.57 | 2.07 | 39.6% | 2 of 92 | 29 |
| Jul to Sep 2025 | 2.03 | 0.69 | 2.24 | 1.47 | 22.5% | 0 of 92 | 30 |
| Apr to Jun 2025 | 2.48 | 0.96 | 2.59 | 2.20 | 37.9% | 0 of 91 | 31 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Mexico, Jan to Mar 2026 | 3.52 | 0.60 | 3.69 | 3.10 | 14.2% | 1.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for New Mexico
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New Mexico, all employers | |||
| CNAs (nursing assistants) | $18.94 | $17.94 to $21.83 | 4,750 |
| LPNs and LVNs | $28.52 | $18.93 to $35.14 | 2,460 |
| Registered nurses | $45.36 | $38.92 to $49.40 | 17,980 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Mexico | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 17.4 | 11.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 6.0 | 0.9 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.9 | 3.5 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.8 | 11.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 5.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.2 | 14.5 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.4 | 2.8 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on April 23, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on April 23, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on January 19, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on April 23, 2025: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.12 hours per resident per day, below the New Mexico average of 3.10.
New Mexico contacts for a concern about a nursing home
These are the official offices in New Mexico. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: New Mexico Health Care Authority, Division of Health Improvement, Health Facility Licensing and Certification, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: New Mexico Long-Term Care Ombudsman Program, Aging and Long-Term Services Department, 866-451-2901. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Colfax General LTC's Medicare star rating?
- CMS rates Colfax General LTC 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Colfax General LTC get at its last inspection?
- 3 health deficiencies at the standard inspection on January 30, 2025. The New Mexico average is 17.9.
- Has Colfax General LTC been fined?
- CMS lists no fines in the last three years.
- Does Colfax General LTC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Colfax General LTC?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.