Home / New Jersey / Toms River
Complete Care at Green Acres
1931 Lakewood Road, Toms River, NJ 08755 · Ocean County · (732) 286-2323
167 certified beds, about 158 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1988
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 315265 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 31, 2025, inspectors cited 2 health deficiencies (the New Jersey average is 8.6, the national average 9.2).
None of its 12 health citations since November 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.67 hours per resident per day, against 3.85 across New Jersey and 3.86 nationally. Registered nurses accounted for 0.45 of those hours.
43.1% of nursing staff left within the year CMS measured (New Jersey average 39.7%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
311/21
602/24
107/24
207/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
3E
0F
Potential for minimal harm
0A
0B
0C
July 31, 2025Standard inspection, Complaint inspection · 2 citations
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review, interview, and document review, the facility failed to have a complete and accurate medical record for three out of 32 (Resident (R) 126, R164, and R191) sampled residents. This failure had the potential to adversely affect the care of these residents with inaccurate information in the medical record.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on record review, interview, policy review, and review of McGeer criteria, the facility failed to have an Antibiotic Stewardship Program that followed current standards of practice for prescribing an antibiotic for one of four residents (Resident (R) 99) reviewed for antibiotic stewardship out of total sample of 32. This failure had the potential to cause residents to be prescribed antibiotics that were potentially unnecessary.
July 9, 2024Standard inspection, Infection control · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interviews, and pertinent facility documentation on 07/09/2024, it was determined that the facility failed to ensure handwashing was performed according to their policy and acceptable standards of infection control practice according to the Centers for Disease Control and Prevention (CDC). This deficient practice was identified for 1 of 3 Employees (Certified Nursing Assistant #1 (CNA #1), observed for handwashing technique. This deficient practice was evidenced by the following: Reference: Centers for Disease Control and Prevention (CDC) Hand Hygiene in Healthcare Settings, last reviewed 1/8/2021, Healthcare Providers, When and How to Perform Hand Hygiene, Techniques for Washing Hands with Soap and Water, recommends: [...]
February 8, 2024Standard inspection, Complaint inspection · 6 citations
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review for two of three units (Rehabilitation unit and Secure unit) and five residents (Resident (R) 17, R196, R125, R2, R18) of 28 sampled residents revealed the food served was bland and residents did not receive salt, pepper, or Mrs. Dash to season their food after being served.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, interviews, and facility policy review, the facility failed to follow infection control procedures during a wound cleaning process, while delivering a meal tray to a resident in droplet isolation, and during room cleanings for residents in C-diff isolation for four of seven residents (Resident (R)86, R345, R134, and R194) reviewed for infection control standards of 28 sampled residents.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview, document review, and facility policy review, the facility failed to notify the State Survey Agency (SSA) within 24 hours of an allegation of abuse, in which 12 tablets for one of one Resident (R) 191's oxycodone narcotic medication was removed from the medication's bingo card and replaced with another pill of similar size but a different color. The facility failed to notify the SSA until two days and 10 hours after the allegation of misappropriation of resident's property was brought to the Director of Nursing (DON)'s attention.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to ensure the resident's baseline care plan contained the care and services required for two of two residents (Resident (R) 125 and R134) of 28 sampled residents, required upon admission to the facility. In addition, the facility failed to provide the summary of care to the resident and representative at the care plan meeting that was conducted after the admission Minimum Data Set (MDS) was completed.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased one observation, interview, record review, and facility policy review, the facility failed to ensure that residents who could not perform their own Activities of Daily Living (ADLs) regarding bathing and grooming was provided by facility staff for two of two residents (Residents (R)193 and R194) of 28 sampled residents.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on interview, record review and facility policy review, the facility failed to encourage and arrange transportation for two of two residents (Resident (R) 46 and R128) of 28 sampled residents to activities of their choosing.
November 10, 2021Standard inspection · 3 citations
- E Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure that the physician responsible for supervising the care of residents conducted face to face visits and wrote progress notes at least every thirty days for the first ninety days for new admissions or every sixty days after. This deficient practice was identified for 4 of 6 residents (Resident #3, #42, #49, and #66) during the Resident Council group meeting and evidenced by the following: On 11/8/21 at 10:01 AM, the surveyor conducted a resident group meeting with six residents who were alert and oriented and selected by the facility to attend the group meeting. Five of the six residents complained to the surveyor that they do not see their primary care physician (MD) or nurse practitioner (NP) regularly. Resident #42 stated that since admission, he/she has not seen their MD. [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to ensure the reconciliation and notification of the physician for the clarification of an enteral feeding order in accordance with professional standards of nursing practice. This deficient practice was identified for 1 of 24 resident reviewed for professional standards of nursing practice (Resident #359). Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: [...]
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and review of facility documentation, it was determined that the facility failed to maintain kitchen equipment in a manner to prevent microbial growth. This deficient practice was evidenced by the following: On 11/5/21 at 11:17 AM, the surveyor conducted a follow-up kitchen visit with the Dietary Director (DD) and observed the cook taking lunch food temperatures at the steam table. The surveyor observed the white steam table attached cutting board was deeply pitted and discolored black and reddish. At this time, the DD stated that staff sanitize the cutting board prior to serving food. She was unable to respond when questioned if this cutting board should be used; when cutting boards should be replaced; or when the cutting boards were last replaced. The DD then showed the surveyor a small white cutting board that was pitted and discolored black. [...]
Fire safety inspections
8 fire safety citations on file: 2 on July 31, 2025, 3 on February 8, 2024, 3 on November 10, 2021.
Every fire safety citation8 citations
- F Install noncombustible or limited-combustible interior walls.
- F Install a fire alarm system that can be heard throughout the facility.
- F Properly provide smoke detection systems in areas open to corridors.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have properly installed electrical wiring and gas equipment.
- E Install an approved automatic sprinkler system.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Have power receptacles that are properly grounded.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Jersey | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.67 | 3.85 | 3.86 |
| Registered nurses | 0.45 | 0.68 | 0.69 |
| All nursing staff on weekends | 3.41 | 3.50 | 3.42 |
| Nurse aides | 2.12 | ||
| Licensed practical nurses | 1.09 | ||
| Nursing staff turnover (share who left in a year) | 43.1% | 39.7% | 45.8% |
| Registered nurse turnover | 31.6% | 37.7% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.36 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.78 on weekdays and 3.41 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 31.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.71 in April to June 2025 to 3.67 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.67 | 0.45 | 3.78 | 3.41 | 31.4% | 0 of 90 | 158 |
| Oct to Dec 2025 | 3.59 | 0.52 | 3.68 | 3.35 | 31.6% | 0 of 92 | 157 |
| Jul to Sep 2025 | 3.56 | 0.55 | 3.68 | 3.24 | 23.5% | 0 of 92 | 158 |
| Apr to Jun 2025 | 3.71 | 0.58 | 3.81 | 3.45 | 19.3% | 0 of 91 | 154 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Jersey, Jan to Mar 2026 | 3.68 | 0.59 | 3.82 | 3.34 | 11.6% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Jersey | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 5.4 | 8.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.3 | 2.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.2 | 8.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.7 | 5.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.4 | 12.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.3 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.6 | 8.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.4 | 1.1 | 1.8 |
Owners and operators
Legal business name: GREEN ACRES REHAB AND NURSING LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Eef Capital LLC | 5% or greater direct ownership interest | Organization | 45% | 10/01/2017 |
| Green Acres Org LLC | 5% or greater direct ownership interest | Organization | 55% | 10/01/2017 |
| Schlaff, Benny | 5% or greater indirect ownership interest | Individual | 23% | 10/01/2017 |
| Schlaff, Nachum | 5% or greater indirect ownership interest | Individual | 23% | 10/01/2017 |
| Hoch, Robert | Managing control - governing body | Individual | 10/01/2017 | |
| Dachs, David | Operational/managerial control | Individual | 10/01/2017 | |
| Hoch, Robert | Operational/managerial control | Individual | 10/01/2017 | |
| Issa, Mousa | Operational/managerial control | Individual | 10/01/2017 | |
| Mercado, Wanda | Operational/managerial control | Individual | 10/01/2017 | |
| Yu, Henry | Operational/managerial control | Individual | 10/01/2017 | |
| Eef Capital LLC | Adp of the SNF | Organization | 10/01/2017 | |
| Green Acres Property LLC | Adp of the SNF | Organization | 12/25/2025 | |
| Dachs, David | Adp of the SNF | Individual | 10/01/2017 | |
| Mercado, Wanda | Adp of the SNF | Individual | 10/01/2017 | |
| Rodriguez, Carlos | Adp of the SNF | Individual | 01/01/2017 | |
| Schlaff, Benny | Adp of the SNF | Individual | 10/01/2017 | |
| Schlaff, Nachum | Adp of the SNF | Individual | 10/01/2017 | |
| Stein, Shalom | Adp of the SNF | Individual | 10/01/2017 | |
| Yu, Henry | Adp of the SNF | Individual | 10/01/2017 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on July 31, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 31, 2025: "Implement a program that monitors antibiotic use."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 8, 2024: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on February 8, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.41 hours per resident per day, below the New Jersey average of 3.50.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Hampton Ridge Healthcare and Rehabilitation Toms River, 0.8 mi · 4 of 5 stars · 15 citations
- Childrens Specialized Hospital Toms River Toms River, 0.8 mi · 5 of 5 stars · 7 citations
- Shore Gardens Rehabilitation and Nursing Center Toms River, 1.5 mi · 1 of 5 stars · 33 citations
- Harrogate Village Lakewood, 1.7 mi · 5 of 5 stars · 10 citations
- Rose Garden Nursing and Rehabilitation Center Toms River, 1.8 mi · 2 of 5 stars · 21 citations
- Leisure Chateau Rehabilitation Lakewood, 2.6 mi · 5 of 5 stars · 21 citations
- Complete Care at Bey Lea, LLC Toms River, 2.7 mi · 4 of 5 stars · 17 citations
- Complete Care at Shorrock Brick, 3.3 mi · 5 of 5 stars · 20 citations
New Jersey contacts for a concern about a nursing home
These are the official offices in New Jersey. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: New Jersey Department of Health, Health Facilities, License Surveys and Inspections, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: New Jersey Long-Term Care Ombudsman, 1-877-582-6995. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: New Jersey Long Term Care Facilities Search, where New Jersey publishes its own records on licensed homes.
Common questions
- What is Complete Care at Green Acres's Medicare star rating?
- CMS rates Complete Care at Green Acres 5 out of 5 stars overall, with 5 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Green Acres get at its last inspection?
- 2 health deficiencies at the standard inspection on July 31, 2025. The New Jersey average is 8.6.
- Has Complete Care at Green Acres been fined?
- CMS lists no fines in the last three years.
- Does Complete Care at Green Acres accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Green Acres?
- CMS lists 19 owners and managers, and links the home to Complete Care. Legal business name: GREEN ACRES REHAB AND NURSING LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.