Home / North Carolina / Reidsville
Cypress Valley Center for Nursing and Rehabilitati
543 Maple Avenue, Reidsville, NC 27320 · Rockingham County · (336) 342-1382
110 certified beds, about 105 residents a day · For profit - Corporation · Medicare and Medicaid since 1982
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345227 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 5, 2025, inspectors cited 6 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
Of 27 health citations since April 2023, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 2.86 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.14 of those hours.
53.8% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Alliance Health Group, an affiliated group of 13 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
June 5, 2025Standard inspection, Complaint inspection · 6 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on record review and staff interviews, the facility failed to provide 8 hours of Registered Nurse (RN) coverage for 3 of 92 days reviewed for staffing (11/10/24,11/30/24, and 12/01/24).
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interviews with the facility staff and the Regional Director of Dietary Services, the facility failed to: 1) Label, date, and seal food items stored in the Dietary Department's walk-in cooler, dry food storage room, and walk-in freezer; 2) Dispose of expired food items observed in food storage areas; 3) Store food products in accordance with the manufacturer's storage instructions; 4) Cover facial hair for 2 of 2 Dietary staff observed with facial hair and working in food preparation (Dietary Manager and Dietary Aide #1); and 5) Keep the kitchen food service equipment clean within the Dietary Department. These practices had the potential to affect food being served to residents.
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interviews, facility and hospital record reviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of: 1) Preadmission Screening and Resident Review (PASRR) Level II status (Resident #80); 2) Impairment of range of motion (Resident #25); 3) Use of an antibiotic medication (Resident #76); and 4) The residents' discharge location prior to his/her admission to the facility (Resident #52). This occurred for 4 of 21 residents whose MDS assessments were reviewed.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observations, record reviews, and resident, resident representative, and staff interviews, the facility failed to protect a resident's right to be free from resident-to-resident abuse when Resident #28 hit Resident #98 on the left of his forehead with his fist when Resident #28 tried to exit his room in his wheelchair and was blocked by Resident #98's geriatric reclining chair (geri-chair, a reclining chair used to support individuals with limited mobility). Resident #98 had a raised red area on the left of his forehead after the incident. This deficient practice affected 1 of 4 residents reviewed for abuse (Resident #98).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record reviews, and resident and staff interviews the facility's Interdisciplinary Team (IDT) failed to review the care plans after residents' annual and quarterly Minimum Data Set (MDS) assessments and failed to involve residents and/or resident representatives in the care planning process for 2 of 2 sampled residents reviewed for care plan revision and participation (Resident # 80 and Resident #16).
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, records review, and staff interviews, the facility failed to apply a left-hand splint for 1 of 1 resident (Resident #25) reviewed for contractures.
June 20, 2024Standard inspection, Complaint inspection · 8 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on staff interview, family interview and record review, the facility failed to clean and maintain resident rooms for 3 of 3 halls (Rooms A11, A15, A17, A19, A20, A21, A22, A25, B16, C12, C26) observed for cleanliness.
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on record review and staff interviews, the facility failed to provide 8 hours of Registered Nurse (RN) coverage on 14 of 123 days reviewed.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and staff interviews, the facility failed to date opened multi-dose insulin pen injections in 2 of 4 medication administration carts (Lower A hall and Lower B hall), failed to remove an expired multi-dose insulin pen injections in 1 of 4 medication administration carts (Lower A hall), and failed to discard loose pills in the medication administration cart drawer for 3 of 4 medication administration carts (Lower A hall, Upper and Lower B halls). Findings Included: 1. a. On 6/17/24 at 11:10 AM, an observation of the medication administration Lower A hall cart with Nurse #2 revealed one opened and undated multi-dose Lantus Glargine insulin pen injector, one opened Semglee Glargine insulin pen injector, one opened Humalog Lispro insulin pen injector, and one opened Basaglar insulin pen injector. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews and record reviews the facility failed to discard expired foods and label and date foods placed in the reach-in refrigerator, walk-in refrigerator and in the dry storage area. The facility failed to maintain the stove's backsplash, side of the stove, oven, deep fryer clean and free of grease, and failed to maintain the silverware holder containing clean silverware free of dried food. The facility failed to maintain the floors of the walk-in refrigerator, walk-in freezer and dry storage clean and free of dirt. These practices had the potential to affect food served to residents.
- E Put firmly secured handrails on each side of hallways.
Inspectors wroteBased on observations, staff interviews and record review, the facility failed to ensure the handrails in the facility corridors were properly secured to the walls, repaired and free from sharp edges on 3 of 3 halls where handrails were present.
- D Plan the resident's discharge to meet the resident's goals and needs.
Inspectors wroteBased on record review, family interview and staff interviews, the facility failed to implement an effective discharge planning process for 1 of 1 resident reviewed for discharge to the community (Resident #100).
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on record review and staff interview, the facility failed to complete a recapitulation of stay for 1 of 1 closed record reviewed for discharge to the community(Resident #100).
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interviews, and record review the facility failed to accurately code the Minimum Data Set (MDS) assessments in the area of cognitive patterns, and medication for 2 of 2 residents reviewed for resident assessment (Resident #251 and Resident #38).
September 7, 2023Complaint inspection · 3 citations
- G Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on record review and resident, family, staff, and dialysis staff interviews, the facility failed to maintain a resident's dignity by failing to pick up Resident #3 from a dialysis appointment which resulted in the resident feeling terribly upset and angry for 1 of 1 sampled resident reviewed for dialysis (Resident # 3).
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observations, record review, and family and staff interviews, the facility failed to protect a resident's right to be free from abuse for 1 of 4 residents reviewed for physical abuse (Resident # 10).
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on medical record review, observation and staff interview the facility failed to ensure a resident's urinary catheter bag was positioned below the bladder and secured in a manner to keep it from laying on the floor rather for 1 of 1 sampled resident with a urinary catheter (Resident #10).
April 20, 2023Standard inspection · 10 citations
- G Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wrote2. Resident #41 was admitted to the facility on [DATE]. A review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed that Resident #41 was cognitively intact and was able to understand others. Resident #41 had adequate vision and required extensive assistance with one-person physical assist for toilet use. On 4/19/23 at 9:11 am an observation was made of Resident #41's call light on. At 9:14 am the Activity Coordinator entered the room and asked the Resident what she needed. Resident #41 informed Activity Coordinator she needed to be changed and stated she had asked to be changed before breakfast. The Activity Coordinator left the room and stated she was going to get materials to change the Resident's brief. [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, and staff interviews the facility failed to maintain a clean oven, conveyor toaster and stove. The facility also failed to maintain clean nourishment room refrigerators, label and date food for 1 of 1 nourishment refrigerators reviewed (A hallway nourishment room). The dietary aide failed to change gloves during dishwashing while handling dirty and clean dishes when observed during dishwashing process. The facility failed to ensure the commercial dishwasher was maintaining the rinse temperatures according to the manufacturer's recommendations. These practices had the potential to affect food being served to residents.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and staff interviews, the facility failed to clean and maintain the floors, walls, ceiling, window sills/trim, and the exterior surfaces of the PTAC units (individual heating and air conditioning units) and tray tables in the resident rooms in good repair on 3 of 3 hallways observed (C Hallway, A Hallway and B Hallway).
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on staff and resident interviews, observations and record review, the facility failed to provide dependent residents assistance with incontinence care (Resident #s 30 and 41), showers and hair wash (Resident #21), nail care (Resident #80), and empty the urinal (Resident #3) for 5 of 9 residents reviewed for activities of daily living.
- E Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observations, staff interviews, and record review the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following a recertification and complaint survey in December 2021 and subsequently recited in April 2023 on the current recertification and complaint survey. The recited deficiency was in the area of food safety requirements and store, prepare, distribute and serve food in accordance with professional standards for food service safety. The continued failure of the facility during two federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA Program.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observations, resident and staff interviews, and record review the facility failed to code the Minimum Data Set (MDS) assessment accurately in the areas of dental for 1 of 4 residents reviewed for resident assessments (Resident #84).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on staff interview, observation and record review, the facility failed to provide humidified oxygen as ordered for 1 of 1 resident reviewed for respiratory care (Resident #21).
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record review and interviews with residents and staff, the facility failed to provide sufficient nursing staff to meet the needs of two of six sampled dependent residents. Resident #30 reported he remained in a stool soiled brief for more than two hours. Resident #3 reported there were not enough staff to answer call lights and assist.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, staff interviews and record reviews, the facility failed to: 1) Store medications in accordance with the manufacturer's storage instructions; and 2) Discard a single-use vial of sterile water after opening. This occurred for 1 of 2 medication carts observed (Upper B Hall Medication Cart).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on staff interviews, observation, and record review, the facility failed to don personal protective equipment (PPE) before providing care to a resident with ESBL (extended-spectrum beta-lactamases) urine infection (Resident #7) for 1 of 2 residents reviewed for contact precautions.
Fire safety inspections
17 fire safety citations on file: 7 on June 20, 2024, 10 on April 20, 2023.
Every fire safety citation17 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Properly install and monitor supervisory attachments on automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have a battery powered remote alarm panel in a location accessible by operating personnel.
- E Have proper medical gas storage and administration areas.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Have approved installation, maintenance and testing program for fire alarm systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.86 | 3.85 | 3.86 |
| Registered nurses | 0.14 | 0.62 | 0.69 |
| All nursing staff on weekends | 2.81 | 3.42 | 3.42 |
| Nurse aides | 1.92 | ||
| Licensed practical nurses | 0.79 | ||
| Nursing staff turnover (share who left in a year) | 53.8% | 49.0% | 45.8% |
| Registered nurse turnover | 50.0% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 2.87 on weekdays and 2.81 on weekends, 2% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.54 in April to June 2025 to 2.86 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.86 | 0.14 | 2.87 | 2.81 | 0.0% | 5 of 90 | 105 |
| Oct to Dec 2025 | 3.08 | 0.24 | 3.18 | 2.81 | 0.0% | 0 of 92 | 103 |
| Jul to Sep 2025 | 3.50 | 0.31 | 3.64 | 3.16 | 0.0% | 0 of 92 | 97 |
| Apr to Jun 2025 | 3.54 | 0.27 | 3.68 | 3.18 | 0.0% | 1 of 91 | 102 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 16.0 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.7 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.6 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.6 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.5 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.7 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.1 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.1 | 12.9 | 12.0 |
Owners and operators
Legal business name: MAPLE AVENUE OPERATING COMPANY LLC. CMS links this home to Alliance Health Group, a group of 13 nursing homes averaging 1.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Emanuel, Yosef | Corporate officer | Individual | 08/01/2024 | |
| Halla, Heather | Operational/managerial control | Individual | 08/01/2024 | |
| Halla, Heather | Adp of the SNF | Individual | 08/01/2024 | |
| Stewart, Virginia | Adp of the SNF | Individual | 08/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on June 5, 2025: "Ensure each resident receives an accurate assessment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on June 5, 2025: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on June 20, 2024: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 3 problems in this area, most recently on June 5, 2025: "Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.81 hours per resident per day, below the North Carolina average of 3.42.
Other nursing homes nearby
- Penn Nursing Center Reidsville, 0.2 mi · 5 of 5 stars · 1 citation
- Unc Rockingham Rehab & Nursing Care Center Eden, 10.5 mi · 5 of 5 stars · 7 citations
- Eden Rehabilitation and Healthcare Center Eden, 12.4 mi · 2 of 5 stars · 11 citations
- Jacob's Creek Nursing and Rehabilitation Center Madison, 13.1 mi · 5 of 5 stars · 8 citations
- Blumenthal Health and Rehabilitation Center Greensboro, 18.2 mi · not rated · 70 citations
- Countryside Stokesdale, 18.3 mi · 4 of 5 stars · 7 citations
- Yanceyville Rehabilitation and Healthcare Center Yanceyville, 18.3 mi · 2 of 5 stars · 23 citations
- Ashton Health and Rehabilitation McLeansville, 18.5 mi · 5 of 5 stars · 5 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Cypress Valley Center for Nursing and Rehabilitati's Medicare star rating?
- CMS rates Cypress Valley Center for Nursing and Rehabilitati 1 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Cypress Valley Center for Nursing and Rehabilitati get at its last inspection?
- 6 health deficiencies at the standard inspection on June 5, 2025. The North Carolina average is 4.7.
- Has Cypress Valley Center for Nursing and Rehabilitati been fined?
- CMS lists no fines in the last three years.
- Does Cypress Valley Center for Nursing and Rehabilitati accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Cypress Valley Center for Nursing and Rehabilitati?
- CMS lists 4 owners and managers, and links the home to Alliance Health Group. Legal business name: MAPLE AVENUE OPERATING COMPANY LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.