Friendship Manor
1209 21st Avenue, Rock Island, IL 61201 · Rock Island County · (309) 786-9667
94 certified beds, about 86 residents a day · Non profit - Other · Medicare and Medicaid since 2005
Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
1 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 146099 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 4, 2026, inspectors cited 9 health deficiencies (the Illinois average is 12.6, the national average 9.2).
Of 17 health citations since July 2023, 3 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $10,519 in the last three years; the largest was $10,519, and the latest is dated April 9, 2025.
Nurses and nurse aides worked 3.91 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.
37.4% of nursing staff left within the year CMS measured (Illinois average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
307/23
207/24
104/25
109/25
101/26
906/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
9D
1E
3F
Potential for minimal harm
0A
1B
0C
June 4, 2026Standard inspection · 9 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure food was prepared in a sanitary manner, failed to ensure food in the freezer was covered and labeled, and failed to ensure hot foods were maintained at 135 degrees Fahrenheit or greater on the steam table and cold foods were maintained below 41 degrees Fahrenheit when served. This has the potential to affect all 70 residents residing in the facility.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure medications were prepared at the time of administration for 5 of 9 residents (R6, R34, R62, R70, R83) reviewed for medication administration in the sample of 48.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure resident dignity was maintained for 1 of 1 resident (R37) reviewed for dignity in the sample of 48.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure interventions were in place to reduce leg edema for 1 of 1 resident (R35) reviewed for quality of care in the sample of 48.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure gait belts were used during transfers for 2 of 7 residents (R2, R64) reviewed for safety in the sample of 48.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to administer medications at ordered times. There were 25 opportunities with 3 errors resulting in a 12% medication error rate. This applies to 1 of 9 residents (R82) observed in the medication pass.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure multiuse medications were dated and labeled. The facility also failed to ensure medications were not expired for 3 of 3 residents (R33, R65, and R81) reviewed for medication storage and labeling in the sample of 48.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure signage indicating Enhanced Barrier Precautions was posted on a resident's door, and the facility failed to ensure contracted staff wore the appropriate personal protective equipment (PPE) while providing direct care for a resident on enhanced barrier precautions due to having a urinary drainage catheter, and a history of urinary tract infections for 2 of 2 residents (R8, R63) reviewed for catheters in the sample of 48.
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on interview and record review the facility failed to ensure Resident Assessments were submitted within the 14 day timeframe for 4 or 5 residents (R18, R19, R30, R51) reviewed for Resident Assessments in the sample of 48.
January 30, 2026Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to follow their policy and use two staff members to perform a mechanical lift transfer for one of three Residents (R1) reviewed for Falls in a sample of six.
September 12, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to ensure 1 of 3 residents (R1) was transferred safely. This failure resulted in R1 falling and fracturing her right femur.
April 9, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident was safely positioned in bed for 1 of 3 residents (R2) reviewed for safety in the sample of 5. This failure resulted in R2 falling from her bed and sustaining a laceration requiring staples.
July 24, 2024Standard inspection · 2 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to follow the facility's fall program and provide supervision for three (R15, R18, and R60) of six residents reviewed for falls in the sample of 28. These failures resulted in: R15's hospitalization resulting from nasal fractures; R18's hospitalization resulting from a tibial fracture; and R60's hospitalizations resulting from a right hip fracture and then left hip fracture.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to implement Enhanced Barrier Precautions throughout the facility to protect vulnerable residents and prevent the spread of multi-drug resistant organisms (MDROs). This failure has the potential to affect all 73 residents residing in the facility.
July 19, 2023Standard inspection · 3 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review the facility failed to store food items in accordance with professional standards for food service safety in the facility refrigerator by not discarding outdated food items. This failure has the potential to affect all 79 Residents residing in the Facility.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview and record review the facility failed to perform catheter care in a clean manner for one resident (R62) of three residents reviewed for catheters in a total sample of 38. This failure resulted in R62 having repeated Urinary Tract Infections. Findings Include: The Facility's undated Catheter Care Policy documents the purpose of this procedure is to prevent urinary catheter-associated complications, including urinary tract infections. General Guidelines: follow aseptic technique. The Center for Disease Control website documents Require healthcare personnel to perform hand hygiene in accordance with Centers for Disease Control and Prevention (CDC) recommendations. Use an alcohol-based hand rub or wash with soap and water for the following clinical indications: Immediately before touching a patient; [...]
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on observation, interview and record review the facility failed to identify an appropriate indication for use of an antipsychotic medication and failed to identify specific target behaviors in the care plan for one residents (R178) with Dementia diagnosis of five residents reviewed for unnecessary medications in the sample of 38.
Fire safety inspections
17 fire safety citations on file: 6 on June 4, 2026, 8 on July 24, 2024, 3 on July 19, 2023.
Every fire safety citation17 citations
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly located and lighted "Exit" signs.
- F Properly select, install, inspect, or maintain portable fire extinguishes.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install a fire alarm system that can be heard throughout the facility.
- F Address subsistence needs for staff and patients.
- F Install a fire alarm system that can be heard throughout the facility.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Ensure proper usage of power strips and extension cords.
- E Install a two-hour-resistant firewall separation.
- E Have exits that are accessible at all times.
- E Install an approved automatic sprinkler system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 9, 2025 | Fine | $10,519 |
| July 24, 2024 | Payment Denial | 12 days from August 22, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Illinois | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.91 | 3.45 | 3.86 |
| Registered nurses | 0.59 | 0.72 | 0.69 |
| All nursing staff on weekends | 3.29 | 3.07 | 3.42 |
| Nurse aides | 2.43 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | 37.4% | 44.5% | 45.8% |
| Registered nurse turnover | 35.7% | 41.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.33 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.16 on weekdays and 3.29 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.18 in April to June 2025 to 3.91 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.91 | 0.59 | 4.16 | 3.29 | 0.0% | 0 of 90 | 86 |
| Oct to Dec 2025 | 4.27 | 0.70 | 4.53 | 3.59 | 0.0% | 0 of 92 | 78 |
| Jul to Sep 2025 | 4.40 | 0.59 | 4.61 | 3.85 | 0.0% | 0 of 92 | 75 |
| Apr to Jun 2025 | 4.18 | 0.57 | 4.37 | 3.69 | 0.0% | 0 of 91 | 76 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Illinois, Jan to Mar 2026 | 3.26 | 0.65 | 3.40 | 2.92 | 5.4% | 0.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Illinois | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 24.7 | 13.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.7 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 6.3 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.5 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 2.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 33.2 | 14.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.3 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 3.2 | 21.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.6 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 22.7 | 13.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.6 | 2.2 | 1.8 |
Owners and operators
Legal business name: FRIENDSHIP MANOR INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Austin, Ann | Managing control - governing body | Individual | 01/01/2024 | |
| Christopher, Ada | Managing control - governing body | Individual | 01/01/2023 | |
| Colvin, Damon | Managing control - governing body | Individual | 01/01/2023 | |
| Depauw Elsberg, Christine | Managing control - governing body | Individual | 01/01/2025 | |
| Doyle, Shea | Managing control - governing body | Individual | 01/01/2025 | |
| Foley, Molly | Managing control - governing body | Individual | 01/01/2020 | |
| Hullon, Jessey | Managing control - governing body | Individual | 01/01/2024 | |
| Loquist, Jon | Managing control - governing body | Individual | 02/01/2021 | |
| McEvoy, John | Managing control - governing body | Individual | 01/01/2025 | |
| Pappas, Theodosis | Managing control - governing body | Individual | 08/08/2005 | |
| Rogalski, Edward | Managing control - governing body | Individual | 01/01/2022 | |
| Shattuck, Molly | Managing control - governing body | Individual | 01/01/2024 | |
| Spitzfaden, Thomas | Managing control - governing body | Individual | 01/01/2023 | |
| Tallman, Elizabeth | Managing control - governing body | Individual | 01/01/2023 | |
| Thorson, John | Managing control - governing body | Individual | 01/01/2025 | |
| Devinney, Patrick | Corporate officer | Individual | 03/31/2008 | |
| Pappas, Theodosis | Corporate officer | Individual | 08/08/2005 | |
| Devinney, Patrick | Operational/managerial control | Individual | 03/31/2008 | |
| Leverenz, Mark | Operational/managerial control | Individual | 09/01/2021 | |
| Pappas, Theodosis | Operational/managerial control | Individual | 08/08/2005 | |
| Staley, Thomas | Operational/managerial control | Individual | 05/01/2019 | |
| Austin, Ann | Trustee of the SNF | Individual | 01/01/2020 | |
| Christopher, Ada | Trustee of the SNF | Individual | 01/01/2023 | |
| Colvin, Damon | Trustee of the SNF | Individual | 01/01/2023 | |
| Depauw Elsberg, Christine | Trustee of the SNF | Individual | 01/01/2025 | |
| Doyle, Shea | Trustee of the SNF | Individual | 01/01/2023 | |
| Foley, Molly | Trustee of the SNF | Individual | 01/01/2020 | |
| Hullon, Jessey | Trustee of the SNF | Individual | 04/01/2019 | |
| Loquist, Jon | Trustee of the SNF | Individual | 02/01/2021 | |
| McEvoy, John | Trustee of the SNF | Individual | 01/01/2025 | |
| Pappas, Theodosis | Trustee of the SNF | Individual | 08/08/2005 | |
| Rogalski, Edward | Trustee of the SNF | Individual | 01/01/2022 | |
| Shattuck, Molly | Trustee of the SNF | Individual | 02/01/2021 | |
| Spitzfaden, Thomas | Trustee of the SNF | Individual | 01/01/2023 | |
| Tallman, Elizabeth | Trustee of the SNF | Individual | 01/01/2023 | |
| Thorson, John | Trustee of the SNF | Individual | 01/01/2025 | |
| Devinney, Patrick | Adp of the SNF | Individual | 03/31/2008 | |
| Leverenz, Mark | Adp of the SNF | Individual | 09/01/2021 | |
| Pappas, Theodosis | Adp of the SNF | Individual | 08/08/2005 | |
| Staley, Thomas | Adp of the SNF | Individual | 05/01/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on June 4, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on June 4, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on June 4, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on June 4, 2026: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Arcadia Care Rock Island Rock Island, 0.8 mi · 2 of 5 stars · 30 citations
- St. Anthony's Nsg & Rehab Ctr Rock Island, 1.5 mi · 1 of 5 stars · 59 citations
- Allure of the Quad Cities Moline, 2.8 mi · 1 of 5 stars · 54 citations
- Good Samaritan - Davenport Davenport, 3.4 mi · 3 of 5 stars · 17 citations
- Harmony Davenport Davenport, 3.4 mi · 2 of 5 stars · 28 citations
- Ivy at Davenport Davenport, 3.7 mi · 1 of 5 stars · 68 citations
- The Vistas at Bettendorf Bettendorf, 4.9 mi · 3 of 5 stars · 16 citations
- Ridgecrest Village Davenport, 5.1 mi · 1 of 5 stars · 41 citations
Illinois contacts for a concern about a nursing home
These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.
Common questions
- What is Friendship Manor's Medicare star rating?
- CMS rates Friendship Manor 3 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Friendship Manor get at its last inspection?
- 9 health deficiencies at the standard inspection on June 4, 2026. The Illinois average is 12.6.
- Has Friendship Manor been fined?
- Yes. CMS lists 1 fine totaling $10,519 in the last three years.
- Does Friendship Manor accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Friendship Manor?
- CMS lists 40 owners and managers. Legal business name: FRIENDSHIP MANOR INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.