Home / New Hampshire / Glencliff
Glencliff Home for the Elderly
393 High Street, Glencliff, NH 03238 · Grafton County · (603) 989-3111
130 certified beds, about 66 residents a day · Government - State · Medicaid since 1979
CMS Care Compare ratings, data as of September 1, 2026 · CCN 30E059 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on October 30, 2025, inspectors cited 6 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 11 health citations since October 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.23 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.90 of those hours.
13.9% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
October 30, 2025Standard inspection · 6 citations
- F Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to have an antibiotic stewardship program that included antibiotic use protocols and a system to monitor antibiotic use to improve resident outcomes and reduce antibiotic resistance for a facility census of 63 residents.
- F Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on observation, interview and record review, it was determined that the facility failed to ensure that the Infection Preventionist (IP) had the time necessary to properly assess, develop, implement, monitor, and manage the Infection Prevention and Control Program (IPCP) for a facility census of 63 residents.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the pharmacist reported any irregularities monthly to the attending physician, the facility's medical director, and the director of nursing for 2 out of 3 months reviewed. (Resident identifiers are #13, #17, #19, #25, and #58). Findings Include:Review on 10/29/25 of the facility's drug regimen reviews (DRR) for the months of August, September, and October 2025 revealed they were not received by the facility until 10/29/25. The DRRs from August and September had the following recommendations: Resident #13's pharmacy recommendations, dated 9/30/25, was to change the Aspirin 81 mg (milligram) EC (Enteric Coated), 4 tabs (324 mg), to one tablet of Aspirin 325 mg tablet to reduce pill burden; [...]
- D Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the facility assessment determined the amount of time required to fulfill the role of the designated Infection Preventionist (IP).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review it was determined that the facility failed to implement its Enhanced Barrier Protection (EBP) policy for 2 of 3 residents reviewed for EBP. (Resident identifiers are #1 and #56). Findings Include:Resident #1 Review on 10/29/25 of Resident #1's medical record revealed that Resident #1 required EBP for a history of Methicillin-Resistant Staphylococcus Aureus (MRSA), a Multidrug-Resistant Organism (MDRO). Observation on 10/28/25 at approximately 8:30 a.m. on the Gold floor revealed that there was no indication of EBP for Resident #1, such as EBP signage or Personal Protective Equipment (PPE) supplies in their room or outside of the resident's room. Interview on 10/29/25 between 9:05 a.m. to 1:15 p.m. with Staff D (Licensed Nursing Assistant (LNA)), and Staff F (LNA), revealed that there were no resident requiring EBP on the Gold floor. [...]
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to provide staff with education regarding the benefits and potential risks associated with COVID-19 vaccine and failed to offer staff information on obtaining COVID-19 vaccine for 1 of 1 staff reviewed for COVID-19 immunization.
November 7, 2024Standard inspection · 3 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interviews, it was determined that the facility failed to develop a water management program to minimize the risk of Legionella that had the potential to effect the facility census of 67 residents who resided at the facility.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to follow the manufacturer's specifications regarding the administration of eye drops for 2 of 2 eye drops observed in 42 medication administration observations (Resident Identifier #20).
- D Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure Cardiopulmonary Resuscitation (CPR) policies followed professional standards and failed to document irreversible signs of death for 1 of 2 closed record reviewed (Resident Identifier #67).
October 18, 2023Standard inspection · 2 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review, it was determined that the facility failed to store and prepare food in accordance with professional standards for food service safety in 1 of 1 kitchen and 1 of 3 kitchenettes observed.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to establish a monitoring protocol for adverse consequences for residents who use antipsychotic medications for 1 of 4 residents reviewed for unnecessary medications (Resident Identifier is #30).
Fire safety inspections
2 fire safety citations on file: 1 on October 30, 2025, 1 on October 18, 2023.
Every fire safety citation2 citations
- E Install an approved automatic sprinkler system.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.23 | 3.90 | 3.86 |
| Registered nurses | 0.90 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.72 | 3.47 | 3.42 |
| Nurse aides | 2.90 | ||
| Licensed practical nurses | 0.43 | ||
| Nursing staff turnover (share who left in a year) | 13.9% | 44.1% | 45.8% |
| Registered nurse turnover | 21.1% | 40.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.77 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.43 on weekdays and 3.72 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.55 in April to June 2025 to 4.23 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.23 | 0.90 | 4.43 | 3.72 | 0.3% | 0 of 90 | 66 |
| Oct to Dec 2025 | 4.48 | 0.92 | 4.71 | 3.88 | 1.5% | 0 of 92 | 63 |
| Jul to Sep 2025 | 4.60 | 1.15 | 4.89 | 3.89 | 1.4% | 0 of 92 | 61 |
| Apr to Jun 2025 | 4.55 | 1.11 | 4.88 | 3.71 | 3.6% | 0 of 91 | 66 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 4.1 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 4.9 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.7 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.9 | 4.4 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.4 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 54.1 | 17.8 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.6 | 1.9 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 5 problems in this area, most recently on October 30, 2025: "Implement a program that monitors antibiotic use."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on October 30, 2025: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on October 30, 2025: "Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on November 7, 2024: "Ensure services provided by the nursing facility meet professional standards of quality."
Other nursing homes nearby
- Grafton County Nursing Home North Haverhill, 11.2 mi · 2 of 5 stars · 20 citations
- Lafayette Center Franconia, 17 mi · 1 of 5 stars · 24 citations
Common questions
- What is Glencliff Home for the Elderly's Medicare star rating?
- CMS rates Glencliff Home for the Elderly 2 out of 5 stars overall, with 1 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Glencliff Home for the Elderly get at its last inspection?
- 6 health deficiencies at the standard inspection on October 30, 2025. The New Hampshire average is 4.
- Has Glencliff Home for the Elderly been fined?
- CMS lists no fines in the last three years.
- Does Glencliff Home for the Elderly accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Glencliff Home for the Elderly?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.