Hale Ola Kino by Arcadia
1314 Kalakaua Ave Second Floor, Hon, HI 96826 · Honolulu County · (808) 983-4444
32 certified beds, about 30 residents a day · Non profit - Corporation · Medicare and Medicaid since 2023
CMS Care Compare ratings, data as of September 1, 2026 · CCN 125069 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 26, 2026, inspectors cited 1 health deficiency (the Hawaii average is 9.5, the national average 9.2).
None of its 16 health citations since March 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.51 hours per resident per day, against 4.97 across Hawaii and 3.86 nationally. Registered nurses accounted for 1.54 of those hours.
13.2% of nursing staff left within the year CMS measured (Hawaii average 36.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
June 26, 2026Standard inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interview, and record review, the facility failed to ensure staff followed infection prevention and control measures. Specifically, the facility did not ensure shared medical device was disinfected after use and before used on another resident. This deficient practice placed the residents at risk for the potential spread of infections and communicable diseases.
February 21, 2025Standard inspection · 6 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review, the facility failed to treat each resident with respect and dignity by protecting and promoting the rights of one of one resident (Resident (R) 4) reviewed for resident rights. R4's personal property was taken from his room without his knowledge or proper communication. This deficient practice has the potential to affect R4's dignified existence.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interviews and record reviews, the facility failed to develop and implement the comprehensive person-centered care plan for two of 15 residents (Resident (R) 4 and R21) care plan reviewed. The facility did not develop a dietary care plan for R4 and did not implement R21's care plan for edema. This deficient practice has the potential to negatively affect R4 and R21's health and well-being.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, record reviews, and interviews the facility failed to ensure one of two residents (Resident (R) 3) sampled for limited range of motion received appropriate treatment for left foot contracture. This deficient practice put R3 at risk of further decrease in range of motion.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure one of three residents (Resident (R) 84) sampled for pain management was consistent with professional standards of practice. R84's pain management was ineffective and not followed up on which has the potential result of discomfort and continued pain.
- D Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure resident menus were followed for one of one resident (Resident (R)10) sampled for food and two of 10 residents (R135 and R28) food trays and menus sampled in the kitchenette during food tray line. This deficient practice has the potential to put R10 and R135 at risk of not maintaining their weight and R28 at risk of low sodium with history of hospitalization.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure opened food was discarded by the use by date for one of five food items sampled in the walk-in refrigerator. Failure to appropriately label stored food has the potential to affect residents that receive food from the kitchen, and visitors and staff who have meals served by the facility, placing them at risk for serious complications from foodborne illness.
March 7, 2024Standard inspection · 9 citations
- E Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure staff competency in safe transfers and perineal care (peri care) for two residents in the sample (Residents 131 and 13). This deficient practice placed the residents at risk for avoidable injuries and decreased quality of care, and has the potential to affect all the residents at the facility requiring assistance with transfers and/or peri care.
- E Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement a food and hydration program that recognizes and addresses the preferences of each resident. This is evidenced by a failure to provide fresh water throughout the day, despite repeated requests, to one resident (Resident 132), and a failure to offer and provide an alternate menu item when residents found their meal tray unappetizing. This deficient practice has the potential to affect all residents at the facility.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to store food in accordance with professional standards. The walk-in refrigerator contained boxes of food sitting on the floor. The deficient practice has the potential to affect many residents living in the facility who eat foods prepared in the kitchen.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observation, interview, and record review, although informed of concerns regarding an unsafe transfer and poor positioning in bed, the facility failed to identify and document the verbalized complaint as such, and failed to provide a prompt resolution of the complaint/grievance for one resident (Resident 131) and his family representative(s). As a result of this deficient practice, the resident experienced a decreased quality of life, feeling as if the concerns he and his family representatives voiced were not being taken seriously, or acknowledged. This deficient practice has the potential to affect all the residents at the facility who voice a concern.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement a person-centered comprehensive care plan for one Resident (R)82 of four in the sample. R82's care plan was generalized, written as the resident instead of resident's name; the interventions for pain management were not followed as written on the care plan. The deficient practice placed the resident with ineffective pain control, cross reference (cr) to F697 pain management.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview, and record review, the facility failed to adequately monitor, care plan, and manage, an elevated risk of constipation for 1 of 1 resident (R131) sampled. As a result of this deficient practice, Resident (R)131 experienced abdominal discomfort and difficulty defecating. This deficient practice has the potential to affect all the residents at the facility at risk of constipation.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents were free from accidents hazards, both in the Therapy Room, as evidenced by Resident 23 sustaining an injury on an exposed end of the wooden parallel/balance bars, as well as during transfers for Resident 131. This deficient practice has the potential to affect all residents using the Therapy Room or requiring assistance during transfers.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review, the facility failed to recognize and evaluate when the resident experienced pain; and manage pain consistent with the comprehensive assessment, the plan of care, current professional standards of practice, and the resident's goals for one resident (R) 82 in the sample. R82's pain level was not consistently evaluated by the nursing staff, and analgesics were not available to the resident as ordered by the physician. The deficient practice resulted in increased pain for R82.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on observation, interview, and record review, the facility failed to adequately assess for and identify past traumas experienced by 1 of 1 residents (Resident 132) sampled for Trauma-Informed Care. As a result of this deficient practice, Resident 132 did not have her triggers identified, placing her at increased risk of re-traumatization, and was hindered from attaining her highest practicable mental and psychosocial well-being.
Fire safety inspections
1 fire safety citation on file: 1 on March 7, 2024.
Every fire safety citation1 citation
- D Have properly located and lighted "Exit" signs.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Hawaii | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.51 | 4.97 | 3.86 |
| Registered nurses | 1.54 | 1.75 | 0.69 |
| All nursing staff on weekends | 4.67 | 4.41 | 3.42 |
| Nurse aides | 3.41 | ||
| Licensed practical nurses | 0.56 | ||
| Nursing staff turnover (share who left in a year) | 13.2% | 36.4% | 45.8% |
| Registered nurse turnover | 10.0% | 31.5% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.85 on weekdays and 4.67 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.58 in April to June 2025 to 5.51 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.51 | 1.54 | 5.85 | 4.67 | 1.2% | 0 of 90 | 30 |
| Oct to Dec 2025 | 5.41 | 1.44 | 5.74 | 4.57 | 0.9% | 0 of 92 | 30 |
| Jul to Sep 2025 | 5.59 | 1.37 | 5.80 | 5.07 | 0.2% | 0 of 92 | 29 |
| Apr to Jun 2025 | 5.58 | 1.56 | 5.84 | 4.92 | 0.1% | 0 of 91 | 30 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Hawaii, Jan to Mar 2026 | 4.63 | 1.60 | 4.86 | 4.08 | 6.9% | 0% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Hawaii
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Hawaii, all employers | |||
| CNAs (nursing assistants) | $21.80 | $19.26 to $24.25 | 5,050 |
| LPNs and LVNs | $34.20 | $30.03 to $36.18 | 840 |
| Registered nurses | $65.54 | $48.65 to $69.30 | 12,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Hawaii | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.8 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.0 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.8 | 20.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.4 | 11.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 14.2 | 19.4 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.1 | 10.3 | 12.0 |
Owners and operators
Legal business name: HALE OLA KINO BY ARCADIA.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Arcadia Community Services | 5% or greater direct ownership interest | Organization | 100% | 11/01/2022 |
| Bunn, Andrew | Corporate director | Individual | 11/01/2022 | |
| Chang, Corlis | Corporate director | Individual | 11/01/2022 | |
| Koehl, Albert | Corporate director | Individual | 01/01/2024 | |
| Magana, Raoul | Corporate director | Individual | 01/01/2025 | |
| Popham, David | Corporate director | Individual | 11/01/2022 | |
| Reichhardt, Laura | Corporate director | Individual | 11/01/2022 | |
| Reinker, Kent | Corporate director | Individual | 11/01/2022 | |
| Sayin, Lucas | Corporate director | Individual | 11/01/2022 | |
| Sinnaduray, Rushan | Corporate director | Individual | 01/01/2024 | |
| Zorn, Martin | Corporate director | Individual | 11/01/2022 | |
| Lai, Vivian | Corporate officer | Individual | 07/27/2022 | |
| Schulberg, Suzie | Corporate officer | Individual | 07/27/2022 | |
| Arcadia Elder Services | Operational/managerial control | Organization | 11/01/2022 | |
| Komagome, Bree | Operational/managerial control | Individual | 10/01/2023 | |
| Salon, Roselle | Operational/managerial control | Individual | 08/16/2024 | |
| Yazawa, Kiyotaka | Operational/managerial control | Individual | 11/01/2022 | |
| Arcadia Elder Services | Adp of the SNF | Organization | 02/27/2025 | |
| Komagome, Bree | Adp of the SNF | Individual | 10/01/2023 | |
| Lai, Vivian | Adp of the SNF | Individual | 11/01/2022 | |
| Salon, Roselle | Adp of the SNF | Individual | 08/16/2024 | |
| Schulberg, Suzie | Adp of the SNF | Individual | 11/01/2022 | |
| Yazawa, Kiyotaka | Adp of the SNF | Individual | 02/27/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on February 21, 2025: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on February 21, 2025: "Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 21, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on February 21, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
Other nursing homes nearby
- Oahu Care Facility Honolulu, 0.2 mi · 5 of 5 stars · 36 citations
- Islands Skilled Nursing & Rehabilitation Honolulu, 0.2 mi · 1 of 5 stars · 64 citations
- Arcadia Retirement Residence Honolulu, 0.5 mi · 4 of 5 stars · 37 citations
- Kalakaua Gardens Honolulu, 0.7 mi · 2 of 5 stars · 30 citations
- Hale Nani Rehabilitation and Nursing Center Honolulu, 1.2 mi · not rated · 93 citations
- 15 Craigside Honolulu, 2.4 mi · 5 of 5 stars · 5 citations
- Leahi Hospital Honolulu, 2.4 mi · 5 of 5 stars · 18 citations
- The Care Center of Honolulu Honolulu, 2.4 mi · 3 of 5 stars · 56 citations
Hawaii contacts for a concern about a nursing home
These are the official offices in Hawaii. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Hawaii Department of Health, Office of Health Care Assurance, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Hawaii Long-Term Care Ombudsman Program, Executive Office on Aging, 586-7268. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Hale Ola Kino by Arcadia's Medicare star rating?
- CMS rates Hale Ola Kino by Arcadia 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hale Ola Kino by Arcadia get at its last inspection?
- 1 health deficiency at the standard inspection on June 26, 2026. The Hawaii average is 9.5.
- Has Hale Ola Kino by Arcadia been fined?
- CMS lists no fines in the last three years.
- Does Hale Ola Kino by Arcadia accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hale Ola Kino by Arcadia?
- CMS lists 23 owners and managers. Legal business name: HALE OLA KINO BY ARCADIA.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.