15 Craigside Place, Honolulu, HI 96817 · Honolulu County · (808) 523-7000
45 certified beds, about 45 residents a day · Non profit - Corporation · Medicare since 2012
CMS Care Compare ratings, data as of September 1, 2026 · CCN 125063 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on June 23, 2025, inspectors cited 1 health deficiency (the Hawaii average is 9.5, the national average 9.2).
None of its 5 health citations since August 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.53 hours per resident per day, against 4.97 across Hawaii and 3.86 nationally. Registered nurses accounted for 1.79 of those hours.
13.0% of nursing staff left within the year CMS measured (Hawaii average 36.4%).
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 5 health citations on file.
Inspectors wroteBased on interviews and record review, the facility failed to provide a written Notice of Medicare Non-Coverage (NOMNC) at least two days before the end of services covered by Medicare for one of three residents (Resident (R)22) sampled. As a result of this deficient practice, the responsible party is unable to file an immediate, independent medical review (appeal).
Inspectors wroteBased on interviews and record review, the facility failed to ensure one resident (Resident (R) 15) received adequate assistance to prevent an avoidable fall. R15 does not have the functional ability to support her trunk while sitting at the side of the bed. One staff attempted to dress R15's upper body while the resident was sitting on the side of the bed. Staff was unable to maintain the resident's body position, the resident hit her head on the bedrail and fell to the ground on her left side. As a result, of this deficient practice, the resident sustained a laceration to the forehead which required stitches and a displaced fracture of the first cervical vertebra. Prior to the start of this recertification survey, facility had corrected this deficient practice resulting in past non-compliance.
Inspectors wroteBased on observation, interview and record review, the facility failed to communicate food preferences to all staff involved in the preparation and service of resident meals for one resident (Resident (R) 42) sampled for accommodation of food preferences. This deficient practice did not ensure that the resident's food choices were honored.
Inspectors wroteBased on observation and interview the facility placed oral care supplies (used for mouth hygiene and kept as clean as possible) with incontinent care supplies (used for managing bodily waste) and instant food and beverage thickener packets with adult briefs in the resident bedside storage drawers for two of two residents (Resident (R) 13 and R15) sampled. This deficient practice increases the risk of cross-contamination (potential for microorganisms to transfer from one supply to another) and transfer of microorganisms from the perineal and buttock area to the mouth.
Inspectors wrote2) On 08/22/23 at 11:24 AM observed R18 in the dining room. R18 was seated in a recliner and was asked if she wanted to sit in her chair. R18 was agreeable. CNA2 and CNA3 grabbed R18's pant waistband, pulled the resident up to stand, and pivoted resident to sit on a chair. There was no gait belt and the resident's pant were hiked up in the crotch area. Record review noted R18 was admitted to the facility on [DATE]. Diagnoses include but not limited to paroxysmal atrial fibrillation; age-related osteoporosis without current pathological fracture; other abnormalities of gait; and other lack of coordination. A review of the admission Minimum Data Set (MDS) with assessment reference date of 06/28/23 notes R18 requires extensive assist with one-person physical assist for transfer (how resident moves between surfaces including to or from: bed, chair, wheelchair, standing position). [...]
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Hawaii | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.53 | 4.97 | 3.86 |
| Registered nurses | 1.79 | 1.75 | 0.69 |
| All nursing staff on weekends | 3.98 | 4.41 | 3.42 |
| Nurse aides | 2.62 | ||
| Licensed practical nurses | 0.12 | ||
| Nursing staff turnover (share who left in a year) | 13.0% | 36.4% | 45.8% |
| Registered nurse turnover | 5.6% | 31.5% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.52 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.75 on weekdays and 3.98 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.80 in April to June 2025 to 4.53 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.53 | 1.79 | 4.75 | 3.98 | 3.4% | 0 of 90 | 45 |
| Oct to Dec 2025 | 4.54 | 1.91 | 4.77 | 3.95 | 1.9% | 0 of 92 | 45 |
| Jul to Sep 2025 | 4.66 | 1.95 | 4.88 | 4.11 | 2.8% | 0 of 92 | 44 |
| Apr to Jun 2025 | 4.80 | 2.04 | 5.03 | 4.21 | 0.2% | 0 of 91 | 43 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Hawaii, Jan to Mar 2026 | 4.63 | 1.60 | 4.86 | 4.08 | 6.9% | 0% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Hawaii, all employers | |||
| CNAs (nursing assistants) | $21.80 | $19.26 to $24.25 | 5,050 |
| LPNs and LVNs | $34.20 | $30.03 to $36.18 | 840 |
| Registered nurses | $65.54 | $48.65 to $69.30 | 12,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Hawaii | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.3 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.2 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 1.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.8 | 20.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.6 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.6 | 11.9 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 0.9 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for 15 Craigside's Medicare short-stay residents. How to read these, and what Medicare pays for.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 51.5% · Hawaii: 24 better, 0 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 11 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 10.7% · Hawaii: 1 better, 0 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 21 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 7.1% · Hawaii: 1 better, 0 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 8 eligible stays.
9.5% this home
Median of homes: Hawaii52.5% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 21 residents counted.
3.6% this home
Median of homes: Hawaii0.0% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 28 residents counted.
3.4% this home
Median of homes: Hawaii2.0% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 28 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Hawaii99.6% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 11 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: CRAIGSIDE RETIREMENT RESIDENCE.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Arcadia Community Services | 5% or greater direct ownership interest | Organization | 100% | 08/30/2010 |
| Bunn, Andrew | Managing control - governing body | Individual | 01/01/2020 | |
| Chang, Corlis | Managing control - governing body | Individual | 01/01/2017 | |
| Koehl, Albert | Managing control - governing body | Individual | 01/01/2024 | |
| Magana, Raoul | Managing control - governing body | Individual | 01/01/2025 | |
| Popham, David | Managing control - governing body | Individual | 01/01/2020 | |
| Reichhardt, Laura | Managing control - governing body | Individual | 01/01/2019 | |
| Reinker, Kent | Managing control - governing body | Individual | 01/01/2019 | |
| Sayin, Lucas | Managing control - governing body | Individual | 01/01/2020 | |
| Sinnaduray, Rushan | Managing control - governing body | Individual | 01/01/2024 | |
| Zorn, Martin | Managing control - governing body | Individual | 01/01/2017 | |
| Bunn, Andrew | Corporate director | Individual | 01/01/2020 | |
| Chang, Corlis | Corporate director | Individual | 01/01/2017 | |
| Koehl, Albert | Corporate director | Individual | 01/01/2024 | |
| Magana, Raoul | Corporate director | Individual | 01/01/2025 | |
| Popham, David | Corporate director | Individual | 01/01/2020 | |
| Reichhardt, Laura | Corporate director | Individual | 01/01/2019 | |
| Reinker, Kent | Corporate director | Individual | 01/01/2019 | |
| Sayin, Lucas | Corporate director | Individual | 01/01/2020 | |
| Sinnaduray, Rushan | Corporate director | Individual | 01/01/2024 | |
| Zorn, Martin | Corporate director | Individual | 01/01/2017 | |
| Lai, Vivian | Corporate officer | Individual | 01/01/2019 | |
| Schulberg, Suzie | Corporate officer | Individual | 01/01/2019 | |
| Arcadia Elder Services | Operational/managerial control | Organization | 09/01/2009 | |
| Queens University Medical Group | Operational/managerial control | Organization | 10/24/2022 | |
| Ho'okano, Keleka | Operational/managerial control | Individual | 12/01/2015 | |
| Komagome, Bree | Operational/managerial control | Individual | 09/26/2016 | |
| Okamoto, Lauren | Operational/managerial control | Individual | 04/01/2021 | |
| Arcadia Elder Services | Adp of the SNF | Organization | 09/04/2025 | |
| Queens University Medical Group | Adp of the SNF | Organization | 01/05/2026 | |
| Ho'okano, Keleka | Adp of the SNF | Individual | 12/01/2015 | |
| Komagome, Bree | Adp of the SNF | Individual | 09/26/2016 | |
| Lai, Vivian | Adp of the SNF | Individual | 01/01/2019 | |
| Okamoto, Lauren | Adp of the SNF | Individual | 04/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in Hawaii. NursingHomeClear cannot take or act on complaints.