What is Harbor's Edge's Medicare star rating?

CMS rates Harbor's Edge 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Harbor's Edge get at its last inspection?

1 health deficiency at the standard inspection on February 5, 2026. The Virginia average is 14.3.

Has Harbor's Edge been fined?

CMS lists no fines in the last three years.

Does Harbor's Edge accept Medicaid?

CMS lists it as "Medicare", so it is not certified for Medicaid.

Who owns Harbor's Edge?

CMS lists 3 owners and managers. Legal business name: FORT NORFOLK RETIREMENT COMMUNITY, INC..

Harbor's Edge: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on February 5, 2026, inspectors cited 1 health deficiency (the Virginia average is 14.3, the national average 9.2).

None of its 13 health citations since September 2019 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.87 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 1.48 of those hours.

40.4% of nursing staff left within the year CMS measured (Virginia average 48.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

809/19

308/22

103/24

102/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

February 5, 2026Standard inspection · 1 citation

E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 7, 2026

Inspectors wroteBased on observation, staff interview, and facility documentation review, the facility staff failed to store food in accordance with professional standards for food safety in the main kitchen.

March 14, 2024Complaint inspection · 1 citation

E

Make sure that a working call system is available in each resident's bathroom and bathing area.

F919 · Environmental · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 28, 2024

Inspectors wroteBased on staff interviews, clinical record review, and review of facility documents, the facility's staff failed to have a resident call system that consistently relayed calls directly to a staff member and/or to a centralized staff work area from each resident's bedside, toilet, and bathing area for 1 of 3 residents (Resident #1) in the survey sample.

August 11, 2022Standard inspection · 3 citations

D

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2022

Inspectors wroteBased on staff interview and facility documentation review, the facility staff failed to implement their abuse policy regarding the screening of employees for 9 employees no reference checks were obtained and for 3 employees no sworn disclosure statements were obtained in a sample of 19 employee records reviewed.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2022

Inspectors wroteBased on information gleamed during a closed record review and staff interviews, the facility staff failed to complete an accurate discharge Minimum Data Set (MDS) assessment for 1 of 22 residents (Resident #27), in the survey sample.
D

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 16, 2022

Inspectors wroteBased on staff interview and clinical record review, the facility's staff failed to ensure a resident who had elected hospice services, their written care plan included both the most recent hospice care plan as well as the facility's care plan for 1 of 22 residents (Resident #3), in the survey sample.

September 10, 2019Standard inspection · 8 citations

E

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined that facility staff failed to ensure that the Comprehensive Care Plan was developed within 7 (seven) days after completion of the admission assessment for 4 Residents (Resident #24, #19, #14,#17) of 18 residents in the survey sample.
E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on observation, staff interviews, and review of the facility's policy, the facility staff failed to ensure that food was prepared, distributed and served under sanitary conditions.
D

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

F553 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on resident interview, staff interviews, clinical record review and facility documentation review the facility staff failed to have one (Resident #2) of 18 residents in the survey sample, attend quarterly person centered care plan meetings and failed to conduct quarterly care plan meetings.
D

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

F622 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on resident interview, staff interview, and clinical record review, the facility staff failed to convey comprehensive care plan goals for 1 of 18 residents (Resident #21), in the survey sample, after she was transferred to an acute care hospital on 8/27/19.
D

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

F640 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on clinical record review, staff interview, and facility documentation review, the facility's staff failed to electronically transmit an encoded and completed discharge Minimum Data Set (MDS), assessment to the Centers for Medicare/Medicaid System (CMS), for 1 of 18 residents (Resident #1), in the survey sample.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on staff interviews, facility document review and clinical record review, it was determined that facility staff failed to ensure that the resident assessment was accurately coded for 2 of 18 residents in the survey sample. The assessment inaccurately reflected Resident #33's discharge status; and the facility staff failed to accurately document the number of days that injections of Lovenox were received for Resident #19.
D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on clinical record review, staff interview and review of the facility's policy, the facility staff failed to ensure 1 of 18 residents in the survey sample (Resident #24) did not receive as needed anti anxiety medication Ativan for greater than 14 days without the physician and/or prescribing practitioner thoroughly evaluating the resident for the appropriateness of continuous as needed use and indication of the duration of use.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2019

Inspectors wroteBased on observation and staff interviews the facility staff failed to use clean equipment and perform appropriate hand hygiene during wound care for 1 of 18 residents (Residents #27), in the survey sample.

Fire safety inspections

10 fire safety citations on file: 1 on February 5, 2026, 9 on September 10, 2019.

Every fire safety citation10 citations

D
Have an alternate power supply for its alarm system.

K 344 · February 5, 2026 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · September 10, 2019 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · September 10, 2019 · Corrected (the home has a date of correction)
F
Provide a written emergency evacuation plan.

K 711 · September 10, 2019 · Corrected (the home has a date of correction)
E
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

K 223 · September 10, 2019 · Corrected (the home has a date of correction)
E
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

K 362 · September 10, 2019 · Corrected (the home has a date of correction)
E
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · September 10, 2019 · Corrected (the home has a date of correction)
D
Meet requirements for sections of health care facilities separated by fire resistive construction.

K 131 · September 10, 2019 · Corrected (the home has a date of correction)
D
Have properly installed electrical wiring and gas equipment.

K 511 · September 10, 2019 · Corrected (the home has a date of correction)
D
Have elevators that firefighters can control in the event of a fire.

K 531 · September 10, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Virginia	United States
All nursing staff (RN, LPN and aides)	5.87	3.76	3.86
Registered nurses	1.48	0.69	0.69
All nursing staff on weekends	4.74	3.29	3.42
Nurse aides	3.23
Licensed practical nurses	1.15
Nursing staff turnover (share who left in a year)	40.4%	48.1%	45.8%
Registered nurse turnover	41.7%	48.2%	42.9%
Administrators who left	0

CMS expects 3.41 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.32 on weekdays and 4.74 on weekends, 25% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.15 in April to June 2025 to 5.87 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	5.87	1.48	6.32	4.74	11.7%	0 of 90	30
Oct to Dec 2025	7.12	1.76	7.49	6.19	24.4%	0 of 92	29
Jul to Sep 2025	6.34	1.73	6.89	4.95	13.7%	0 of 92	29
Apr to Jun 2025	6.15	1.50	6.58	5.07	14.1%	0 of 91	31
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Virginia, Jan to Mar 2026	3.58	0.56	3.76	3.12	5.7%	0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Virginia	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	13.6	14.8	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.2	0.4	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	8.6	1.6	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	5.0	3.6	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.0	1.3	1.6
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	6.8	4.7	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	31.3	14.2	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	18.8	22.3	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	9.6	11.5	12.0

Owners and operators

Legal business name: FORT NORFOLK RETIREMENT COMMUNITY, INC..

Name	Role	Type	Since
Smith, Linda	Contracted managing employee	Individual	02/21/2009
Torres, Dayanara	W-2 managing employee	Individual	08/21/2014
L'heureux, Cathy	Corporate director	Individual	03/25/2014

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on August 11, 2022: "Ensure each resident receives an accurate assessment."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 5, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on September 10, 2019: "Allow resident to participate in the development and implementation of his or her person-centered plan of care."
Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 1 problem in this area, most recently on March 14, 2024: "Make sure that a working call system is available in each resident's bathroom and bathing area."

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Ghent Health and Rehabilitation
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Norview Heights Rehabilitation and Nursing
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Autumn Care of Portsmouth
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Autumn Care of Norfolk
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Lake Taylor Hosp
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Virginia contacts for a concern about a nursing home

These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.

Common questions

What is Harbor's Edge's Medicare star rating?: CMS rates Harbor's Edge 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Harbor's Edge get at its last inspection?: 1 health deficiency at the standard inspection on February 5, 2026. The Virginia average is 14.3.
Has Harbor's Edge been fined?: CMS lists no fines in the last three years.
Does Harbor's Edge accept Medicaid?: CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Harbor's Edge?: CMS lists 3 owners and managers. Legal business name: FORT NORFOLK RETIREMENT COMMUNITY, INC..

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.