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Lake Taylor Hosp

1309 Kempsville Rd, Norfolk, VA 23502 · Norfolk City County · (757) 461-5001

192 certified beds, about 160 residents a day · Government - Hospital district · Medicare and Medicaid since 1979

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 495117 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on September 26, 2025, inspectors cited 5 health deficiencies (the Virginia average is 14.3, the national average 9.2).

Of 24 health citations since November 2018, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $59,150 in the last three years; the largest was $59,150, and the latest is dated September 26, 2025.

Nurses and nurse aides worked 4.90 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.43 of those hours.

47.3% of nursing staff left within the year CMS measured (Virginia average 48.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 24 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
11D
8E
1F
Potential for minimal harm
0A
0B
2C
September 26, 2025Standard inspection, Complaint inspection · 5 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 28, 2025
    Inspectors wroteNumber of residents sampled: 47Number of residents cited: 2 Based on record review, interview, and policy review, the facility failed to ensure residents' safety for two (Resident (R) 11 and R195) of two residents reviewed for accident hazards in the sample of 47 residents. Specifically, R11 fell to the floor during an assisted transfer by nursing staff from the commode to the bed, which resulted in a femur fracture and R195 rolled out of bed when nursing staff were providing incontinence care and fell to the floor which resulted in a femur fracture. This had the potential to affect residents who required staff assistance during care.
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 28, 2025
    Inspectors wroteBased on observation, interview, record review, and policy review, the facility failed to provide appropriate meal assistance for two of two residents (Resident (R)9 and R85) reviewed for activities of daily living (ADLs) in a sample of 47 residents. This failure could cause residents to become malnourished, aspirate, or an exacerbation of health conditions.
  3. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure ongoing communication and collaboration with the dialysis facility for one resident (Residents (R)11) reviewed for dialysis out of a total sample of 47. This had the potential to effect the continuity of care for residents who receive dialysis treatment.
  4. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2025
    Inspectors wroteNumber of residents sampled: 47Number of residents cited: 1Based on observation, interview, record review, and policy review, the facility failed to ensure residents received alternative measures prior to the installation of side rails; documented discussion related to risk versus benefits; and signed informed consent prior to bed rail use for one of four residents (Resident (R)89 reviewed for side rails out of 47 sampled residents. The lack of alternate side rail measures and proper assessment/consent could lead to potential restraint or side rail entrapment.
  5. D
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2026
    Inspectors wroteBased on observation, interview, record review, and review of the manufacturer's manual, the facility failed to maintain air loss mattresses at the proper setting for two of three residents (Resident (R)9 and R15) observed for patient care equipment. This failure could lead to increased risk of skin breakdown.
October 15, 2021Standard inspection · 9 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to ensure that one (Resident (R) 59) of eight residents reviewed for pressure ulcers out of a sample of 31 residents did not develop a pressure ulcer unless their clinical condition showed that it was unavoidable. R59, who had been wearing a splint for a fracture, developed a facility-acquired Stage IV pressure after the facility failed to follow physician orders for daily skin checks and wound care.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation and interview, the facility failed to ensure food, dishware, and cookware used for food preparation/service was stored in a sanitary manner. Food items were not labeled, dated when opened, and/or sealed closed. Dirty industrial fans were blowing on dishware which were clean and ready for use. Cookware was stacked wet. These failures had the potential to affect all 145 residents in the facility who were served food from the facility kitchen.
  3. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation, interview, and facility document review, the facility failed to ensure there was a sufficient supply of bath linens available on two of four units ([NAME] and Dogwood). This failure had the potential to affect 101 residents living on these two units, out of the total census of 145 residents.
  4. E
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation, interview, record review, and review of facility policy, the facility failed to ensure the appropriate use of side rails for four cognitively impaired residents (Resident (R) 96, R125, R3, and R89) out of 31 sampled residents. The facility failed to ensure that prior to the installation of side rails (also known as bed rails), alternatives were attempted. The facility failed to assess each resident for the use of side rails, including a review of risks including entrapment; or obtained informed consent for the use of side rails from the resident and/or the resident representative. In addition, the facility failed to ensure that the bed was appropriate for the residents and that the side rails were routinely monitored for hazards and maintained in accordance with manufacturer specifications.
  5. E
    Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
    F811 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation, interview, record review, and review of facility program documents, the facility failed to ensure that a paid feeding assistant provided dining assistance only for residents who had no complicated feeding problems. In addition, the facility failed to ensure appropriateness for the paid feeding assistance program was reflected in the care plan. The facility's failure affected one of four units, potentially affecting the 53 residents residing on the Dogwood Unit, out of a total of 145 residents.
  6. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to ensure that the resident and/or the resident's representative (RP) for two (Resident (R) 118, and R288) of 31 sampled residents were provided with a summary of the baseline care plan. The facility failed to provide written summaries of the baseline care plan that included, at a minimum, the initial goals of the resident; medications and dietary instructions; and services and treatments to be administered by the facility and personnel.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation, interview, record review, and review of facility policy, the facility failed to ensure the care plan for one (Resident (R) 103) of 31 sampled residents was revised as needed. R103's care plan was not reviewed and updated when the resident developed a facility-acquired Stage II pressure ulcer.
  8. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to ensure that one (Resident (R) 50) of 29 current sampled residents received activities in accordance with the resident's assessed preferences. The facility failed to assist R50 so the resident could attend a religious activity, per the resident's choice.
  9. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 22, 2021
    Inspectors wroteBased on observation, interview, and document review, the facility failed to post all required nurse staffing data, including both total number and actual hours worked for each shift. In addition, the required data was not posted on two of four units ([NAME] and Beechwood) or in a common area to which all residents and visitors had access.
November 1, 2018Standard inspection · 10 citations
  1. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on clinical record review, staff interviews, and facility document review, the facility staff failed to notify the office of the State Long-Term Care Ombudsman in writing of applicable discharges for 4 of 48 residents (Residents #164, #163, #147 and #164 B) in the survey sample. 1. The facility staff failed to notify the office of the State Long-Term Care Ombudsman of Resident #164's discharges to the hospital on 1/12/18 and 8/15/18. 2. The facility staff failed to notify the office of the State Long-Term Care Ombudsman of Resident #163's discharge to the hospital on 4/18/18. 3. The facility staff failed to notify the office of the State Long-Term Care Ombudsman of Resident #147's discharges to the hospital on 6/26/18 and 8/30/18. 4. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #164B's discharge to the hospital on [DATE].
  2. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on observations during medication pour and pass, resident statement, staff interviews, clinical record review, and review of the facility's policy, the facility staff failed to ensure the medication error rates was not 5 percent or greater for 3 of 48 residents (Resident #152, #314 and #27), in the survey sample. During the medication pour and pass observation conducted with several staff over different shifts. Twenty-six (26) medication opportunities were observed; five (5) medication errors occurred resulting in a 19.23% medication error rate. 1. The facility staff crushed Resident #152's Alfuzosin Hydrochloric (a medication to decrease urinary retention) (Hcl) Extended Release (ER) 24 hours, which is a do not crush medication. 2. The facility staff crushed Resident #314's Potassium Chloride Extended Release (ER), which is a do not crush medication. 3. [...]
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on observation, staff interviews and facility document review the facility staff failed to store food in accordance with professional standards for food service safety. The food service staff failed to ensure foods stored in the freezer and dry storage were sealed, labeled and dated when opened.
  4. E
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on on observations and staff interviews the facility staff failed to provide a safe functional sanitary and comfortable environment for residents, staff and the public.
  5. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on observations, record review and staff interview, he facility staff failed to maintain an effective pest control program.
  6. D
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on clinical record review and staff interviews the facility staff failed to complete a comprehensive resident assessment for 1 of 48 residents (Resident #119), in the survey sample. The facility's staff failed to complete Resident #119's admission Minimum Data Set (MDS) assessment within 14 calendar days after admission to the facility.
  7. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on observations during medication pour and pass, staff interviews, clinical record review, and review of the facility's policy the facility staff failed to ensure services met professional standards of quality for 2 of 48 residents (Resident #149 and #315 ), in the survey sample. 1. The facility's staff failed to assess and/or consult with the physician prior to holding Resident #149's blood pressure medication. 2. The facility staff failed to assess Resident #315 prior to offering and administering an opioid pain medication (Percocet) and failed to ensure Resident #315's Percocet order clearly defined when to administer one tablet and when to administer two tablets
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on observation, staff interviews and clinical record review the facility staff failed to ensure 2 of 48 residents (Resident #111 and 71) in the survey sample who were unable to carry out activities of daily living received the necessary services to maintain fingernail care. 1. The facility staff failed to provide fingernail care for Resident #111. 2. The facility staff failed to ensure Resident #71 was provided ADL care to include removal of long discolored fingernails to both hands.
  9. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on observations, record review and staff interviews, the facility staff failed to have a smoking assessment for 2 residents (Resident #45 and Resident #111) in the survey sample of 45 residents. 1. The facility staff failed to assess Resident #45 for smoking. 2. The facility staff failed to assess Resident #111 for smoking.
  10. C
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    F577 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 16, 2018
    Inspectors wroteBased on the Resident Group Interview, observations, staff interviews and facility documentation review, the facility staff failed to ensure that the most recent facility survey results were readily accessible to residents, family members and legal representatives of residents. The facility staff failed to ensure that the most recent facility survey results were readily accessible to residents, family members and legal representatives of residents without having to ask for them.

Fire safety inspections

10 fire safety citations on file: 10 on November 1, 2018.

Every fire safety citation10 citations
  1. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · November 1, 2018 · Corrected (the home has a date of correction)
  2. D
    Ensure proper usage of power strips and extension cords.
    K 920 · November 1, 2018 · Corrected (the home has a date of correction)
  3. C
    Address patient/client population and determine types of services needed.
    E 7 · November 1, 2018 · Corrected (the home has a date of correction)
  4. C
    Develop Emergency Preparedness policies and procedures.
    E 13 · November 1, 2018 · Corrected (the home has a date of correction)
  5. C
    Establish procedures for tracking staff and patients during an emergency.
    E 18 · November 1, 2018 · Corrected (the home has a date of correction)
  6. C
    Establish policies and procedures for medical documentation.
    E 23 · November 1, 2018 · Corrected (the home has a date of correction)
  7. C
    Establish methods for sharing information.
    E 33 · November 1, 2018 · Corrected (the home has a date of correction)
  8. C
    Provide family notifications of emergency plan.
    E 35 · November 1, 2018 · Corrected (the home has a date of correction)
  9. C
    Establish emergency prep training and testing.
    E 36 · November 1, 2018 · Corrected (the home has a date of correction)
  10. C
    Establish staff and initial training requirements.
    E 37 · November 1, 2018 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
September 26, 2025Fine $59,150

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeVirginiaUnited States
All nursing staff (RN, LPN and aides)4.903.763.86
Registered nurses0.430.690.69
All nursing staff on weekends3.963.293.42
Nurse aides2.02
Licensed practical nurses2.45
Nursing staff turnover (share who left in a year)47.3%48.1%45.8%
Registered nurse turnover45.5%48.2%42.9%
Administrators who left0

CMS expects 3.56 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.29 on weekdays and 3.96 on weekends, 25% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 9.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.89 in April to June 2025 to 4.90 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.900.435.293.96 9.3%0 of 90160
Oct to Dec 20255.150.415.484.31 7.6%0 of 92157
Jul to Sep 20254.940.415.313.99 9.8%0 of 92164
Apr to Jun 20254.890.435.263.96 12.6%0 of 91162
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Virginia, Jan to Mar 20263.580.563.763.125.7%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeVirginiaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
8.314.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.10.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.93.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.21.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
6.215.614.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
6.24.74.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
12.314.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
21.422.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
10.311.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.91.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.31.51.8

Owners and operators

Legal business name: HOSPITAL AUTHORITY OF NORFOLK.

NameRoleTypeShareSince
Hospital Authority of Norfolk5% or greater direct ownership interestOrganization100%07/01/1988
Albert, ElizabethManaging control - governing bodyIndividual09/12/2023
Allen, SuzanneManaging control - governing bodyIndividual11/12/2024
Armstrong, MelodyManaging control - governing bodyIndividual09/12/2023
Durham, CalvinManaging control - governing bodyIndividual05/25/2010
Poston, AnitaManaging control - governing bodyIndividual11/02/2004
Roberts-Atwater, BeverlyManaging control - governing bodyIndividual08/17/2012
Robinson, BradburyManaging control - governing bodyIndividual11/12/2024
Ryan, JohnManaging control - governing bodyIndividual10/28/2025
Ward, WillieManaging control - governing bodyIndividual09/10/2024
Albert, ElizabethCorporate directorIndividual09/12/2023
Armstrong, MelodyCorporate directorIndividual09/12/2023
Bauman, DeborahCorporate directorIndividual03/05/2009
Durham, CalvinCorporate directorIndividual05/25/2010
Lehew, WilletteCorporate directorIndividual07/20/1999
Massey, PaulCorporate directorIndividual09/27/2023
Orsini, ThomasCorporate directorIndividual04/16/2010
Poston, AnitaCorporate directorIndividual11/02/2004
Roberts-Atwater, BeverlyCorporate directorIndividual08/17/2012
Robinson, BradburyCorporate directorIndividual11/12/2024
Ryan, JohnCorporate directorIndividual10/28/2025
Ward, WillieCorporate directorIndividual09/10/2024
Fogg, RobertCorporate officerIndividual01/01/2000
Aramark Healthcare Support Services LLCOperational/managerial controlOrganization01/19/2007
Hcare LLCOperational/managerial controlOrganization05/09/2024
Hospital Authority of NorfolkOperational/managerial controlOrganization07/01/1988
Albert, ElizabethOperational/managerial controlIndividual09/12/2023
Allen, SuzanneOperational/managerial controlIndividual11/12/2024
Armstrong, MelodyOperational/managerial controlIndividual09/12/2023
Durham, CalvinOperational/managerial controlIndividual05/25/2010
Fogg, RobertOperational/managerial controlIndividual01/01/2000
Orsini, ThomasOperational/managerial controlIndividual11/01/1999
Poston, AnitaOperational/managerial controlIndividual11/02/2004
Roberts-Atwater, BeverlyOperational/managerial controlIndividual08/17/2012
Robinson, BradburyOperational/managerial controlIndividual11/12/2024
Ryan, JohnOperational/managerial controlIndividual10/28/2025
Ward, WillieOperational/managerial controlIndividual09/10/2024
Wilhelm, KarenOperational/managerial controlIndividual03/29/2022
Wolford, LorraineOperational/managerial controlIndividual04/02/2025
Aramark Healthcare Support Services LLCAdp of the SNFOrganization01/19/2007
Hcare LLCAdp of the SNFOrganization05/09/2024
Hospital Authority of NorfolkAdp of the SNFOrganization07/01/1988
Orsini, ThomasAdp of the SNFIndividual11/01/1999
Wilhelm, KarenAdp of the SNFIndividual03/29/2022
Wolford, LorraineAdp of the SNFIndividual04/02/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on September 26, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on October 15, 2021: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
  3. Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 3 problems in this area, most recently on September 26, 2025: "Keep all essential equipment working safely."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on October 15, 2021: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."

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Virginia contacts for a concern about a nursing home

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Common questions

What is Lake Taylor Hosp's Medicare star rating?
CMS rates Lake Taylor Hosp 4 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Lake Taylor Hosp get at its last inspection?
5 health deficiencies at the standard inspection on September 26, 2025. The Virginia average is 14.3.
Has Lake Taylor Hosp been fined?
Yes. CMS lists 1 fine totaling $59,150 in the last three years.
Does Lake Taylor Hosp accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Lake Taylor Hosp?
CMS lists 45 owners and managers. Legal business name: HOSPITAL AUTHORITY OF NORFOLK.

Sources

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