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Haven of Show Low

2401 East Hunt Street, Show Low, AZ 85901 · Navajo County · (928) 537-5333

58 certified beds, about 53 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1987

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
1 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035139 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 8, 2024, inspectors cited 10 health deficiencies (the Arizona average is 6.4, the national average 9.2).

Of 33 health citations since June 2022, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 2 fines totaling $46,852 in the last three years; the largest was $28,912, and the latest is dated April 16, 2025.

Nurses and nurse aides worked 2.80 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.50 of those hours.

59.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Haven Health, an affiliated group of 20 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 33 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
22D
9E
0F
Potential for minimal harm
0A
0B
0C
November 20, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 3, 2025
    Inspectors wroteBased on interviews, review of clinical record, and facility policy, the facility failed to protect the resident's (#2) right to be free from physical abuse by another resident (#4). The deficient practice could result in physical and psychosocial harm.-Regarding Resident #2 (alleged victim): Resident #2 was re-admitted to the facility on [DATE], with diagnoses that included hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, chronic obstructive pulmonary disease, epilepsy, cerebral aneurysm, depression, sarcopenia, and anxiety disorder. A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #2 had a brief interview for mental status (BIMS) score of 12, indicating moderately impaired cognition. [...]
April 16, 2025Complaint inspection · 2 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 16, 2025
    Inspectors wroteBased on observation, interviews, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure one resident (#18) was provided care and services, according to professional standards and physician orders, to prevent a new pressure ulcer and prevent worsening of existing pressure ulcers. The deficient practice could lead to physical harm of residents developing new or worsening wounds. -Findings Include: Resident #18 was initially admitted to the facility September 25, 2019, with diagnoses that included hyperlipidemia, chronic kidney disease, diastolic heart failure, neuromuscular dysfunction of bladder, ulcer of anus and rectum, and localized edema. A quarterly minimum data set (MDS) assessment dated [DATE], revealed the Resident #18 had a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident had intact cognition. [...]
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 16, 2025
    Inspectors wroteBased on observation, interviews, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure one resident (#6) was prevented from an accident of bleach ingestion. The deficient practice could lead to physical harm of residents, including serious illness and death. -Findings Include: Resident #6 was initially admitted to the facility May 1, 2021, with diagnoses that included Parkinson's disease, anxiety disorder, hypertension, obesity, and abscess of liver. An admission minimum data set (MDS) assessment dated [DATE], revealed the Resident #6 had a Brief Interview for Mental Status (BIMS) score that was dashed, indicating the assessment was not completed with the resident. There was no evidence of a care plan to address impaired cognition until July 12, 2023. [...]
September 27, 2024Complaint inspection · 1 citation
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) November 19, 2024
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure one resident (#56) received medical care treatments ordered by the physician. The deficient practice could result in residents not improving.
August 19, 2024Complaint inspection · 1 citation
  1. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on clinical record review and staff interviews, the facility failed to ensure care and services related to wound was provided one resident (#57). The deficient practice resulted in the wound becoming necrotic and resident's transfer to the hospitalization.
August 8, 2024Standard inspection · 10 citations
  1. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on observation, staff interview, and policy review, the facility failed to ensure that medications were dated when opened; and, failed to ensure expired medications were discarded and not readily available for resident use. The deficient practice could result in medication errors, reduced drug effectiveness and adverse reactions. The facility census was 48.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on observations, staff interview, and review of policy and procedures, the facility failed to discard food/liquid items by their use-by-dates, failed to ensure that food items were appropriately refrigerated, and failed to ensure appropriate hand hygiene during food preparation and during the serving line. The census was 48, sample was 12.
  3. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure one resident (#145) was assessed to be safe for medication self-administration. The deficient practice could result in resident not taking or able to take the medication needed for treatment. The census was 48.
  4. D
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    F559 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on clinical record review, resident and staff interviews and review of facility policies and procedures, the facility failed to ensure two residents (#24 and #37) received notification prior to the room change. The deficient practice could result in resident's preferences not honored. Census was 48.
  5. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure the Pre-admission Screening and Resident Review (PASRR) assessments Level I screening was completed as required for one sampled resident (#4). The deficient practice could result in resident not receiving specialized services needed.
  6. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on clinical record review, interviews, and policy review, the facility failed to ensure one resident (#41) and/or representative participated and involved in the development of the care plan and in making decisions of his care. The deficient practice could result in residents needs not being met. Census was 48.
  7. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on observations, clinical records review, staff interviews, and review of facility documentation, policies and procedures, the facility failed to ensure adequate supervision when smoking was provided for one resident (#25). The deficient practice could result in resident having potential for accidents related to smoking.
  8. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on record review, resident and staff interviews, and review of policies and procedure, the facility failed to ensure PICC (peripherally inserted central catheter) line dressing change was administered as ordered by the physician for one resident (#496). The deficient practice could result in complications such as infection. The census was 48.
  9. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and facility policy and procedure, the facility failed to ensure blood pressure medications were administered following physician ordered parameters for one sampled resident (#4). The deficient practice could result in elevated blood pressure and possible stroke for the resident.
  10. D
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on clinical record reviews, interviews, and policy review the facility failed to ensure recommended follow up dental appointments were scheduled for 1 of 14 sampled residents (#8). The deficient practice could result in delayed dental services and risk of infection for resident.
June 25, 2024Complaint inspection · 5 citations
  1. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 16, 2024
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure two residents (#1 and #7) were provided the level of supervision needed to prevent elopement and prevent one resident (#62) from an accident with injury. The deficient practice could result in residents being physically and emotionally injured.
  2. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 16, 2024
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that a resident (#14) to resident (#33) altercation did not occur. The deficient practice could result in residents being emotionally and physically harmed.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 16, 2024
    Inspectors wroteBased on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to report an allegation of abuse and complete a 5-day written investigation regarding one resident (#62) in the required timeframe. The deficient practice could result in residents being abused.
  4. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 16, 2024
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to complete a thorough investigation regarding abuse for one resident (#62), submit the five-day investigation within the required timeframe, and prevent further potential abuse during the investigation. The deficient practice could result in residents being abused.
  5. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 16, 2024
    Inspectors wroteBased on record review, staff interviews, and the facility policy and procedures, the facility failed to administer medication as prescribed for one resident's (#62) urinary tract infection (UTI). The deficient practice could result in the infection not being resolved and the infection could worsen.
February 2, 2024Complaint inspection · 1 citation
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 29, 2024
    Inspectors wroteBased on staff interviews and observations, the facility failed to ensure that services provided meet professional standards. During the time of an inoperable call light system the facility staff falsely documented that a visual check was conducted for 5 residents.
August 10, 2023Standard inspection · 8 citations
  1. E
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on clinical record review, interviews, and facility policy, the facility failed to ensure dialysis care and treatment was administered was ordered for one resident (#31). The census was 49, and the sample was 13 residents. The deficient practice could result in the potential for complications and the resident not receiving appropriate care and treatment.
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on observations, staff interviews, facility documentation and policy and procedures, the facility failed to maintain infection prevention and control during medication administration and failed to sanitize medical equipment for two residents (#4, #147). The census was 49, the sample was 13 residents. The deficient practice could result in transmission of infection, or exposing residents to other organisms.
  3. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on clinical record review, staff interviews, and review of policy and procedure, the facility failed to develop a complete baseline care plan that included interventions needed to provide effective and person-centered care regarding nephrostomy care and treatment for one resident (#43). The facility census was 49, and the sample was 13 residents. The deficient practice could result in resident care needs not being met.
  4. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on clinical record review, interviews, and facility policy, the facility failed to ensure treatment for a skin tear provided was ordered by the physician for one resident (#148); and failed to ensure medications for administration were not left in the room unattended for one resident #1). The census was 49, and the sample was 13 residents. The deficient practice could result in the potential for the resident not receiving the appropriate treatment.
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on observations, clinical record reviews, facility documentation, resident and staff interview and policy and procedures, the facility failed to ensure that one resident (#31) received the necessary services to maintain good grooming and personal hygiene. The deficient practice could result in resident's not receiving showers.
  6. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on observation, clinical record review, staff interviews and review of policy and procedures, the facility failed to ensure consistent treatments were provided to one resident (#18) with pressure ulcers. The deficient practice could result in development and worsening of pressure ulcers.
  7. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on observations, clinical record review, staff interviews, and facility policy, the facility failed to ensure indwelling catheter care/treatment were administered as ordered by the physician for one resident (#43). The census was 49, and the sample was 13 residents. The deficient practice could result in development of complications related to indwelling catheter.
  8. D
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    F691 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2023
    Inspectors wroteBased on observations, clinical record review, staff interviews, and facility policy, the facility failed to ensure nephrostomy care was administered as ordered by the physician for one resident (#43). The census was 49, and the sample was 13 residents. The deficient practice could result in development of complications.
June 9, 2022Standard inspection · 4 citations
  1. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 15, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to provide one resident (#12) and the resident's representative a written notice of transfer/discharge for multiple transfers to the hospital. The deficient practice could result in residents and representatives not being provided a written notice of transfers or being informed of their discharge transfer rights, and advocacy information.
  2. E
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 15, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and review of policy and procedures, the facility failed to ensure that one resident (#44) was consistently provided meals to maintain adequate nutrition. The sample size was 2. The deficient practice could result in nutritional needs of residents not being met.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 15, 2022
    Inspectors wroteBased on observations, staff interviews, Material Safety Data, and policy reviews, the facility failed to ensure that the dishwashing process and handwashing was in accordance with professional standards for food service safety. The deficient practice could negatively impact residents.
  4. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 15, 2022
    Inspectors wroteBased on observations, staff interviews, facility recipes, and policy review, the facility failed to ensure the nutritive value of puree food. The deficient practice could result in residents receiving food with altered nutritive value.

Fire safety inspections

18 fire safety citations on file: 1 on November 6, 2024, 11 on August 8, 2024, 3 on August 10, 2023, 3 on June 9, 2022.

Every fire safety citation18 citations
  1. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · November 6, 2024 · Corrected (the home has a date of correction)
  2. E
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · August 8, 2024 · Corrected (the home has a date of correction)
  3. E
    Conduct risk assessment and an All-Hazards approach.
    E 6 · August 8, 2024 · Corrected (the home has a date of correction)
  4. E
    Develop Emergency Preparedness policies and procedures.
    E 13 · August 8, 2024 · Corrected (the home has a date of correction)
  5. E
    Establish staff and initial training requirements.
    E 37 · August 8, 2024 · Corrected (the home has a date of correction)
  6. E
    Conduct testing and exercise requirements.
    E 39 · August 8, 2024 · Corrected (the home has a date of correction)
  7. E
    Implement emergency and standby power systems.
    E 41 · August 8, 2024 · Corrected (the home has a date of correction)
  8. E
    Install an approved automatic sprinkler system.
    K 351 · August 8, 2024 · Corrected (the home has a date of correction)
  9. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 8, 2024 · Corrected (the home has a date of correction)
  10. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · August 8, 2024 · Corrected (the home has a date of correction)
  11. E
    Have a battery powered remote alarm panel in a location accessible by operating personnel.
    K 916 · August 8, 2024 · Corrected (the home has a date of correction)
  12. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · August 8, 2024 · Corrected (the home has a date of correction)
  13. D
    Provide properly protected cooking facilities.
    K 324 · August 10, 2023 · Corrected (the home has a date of correction)
  14. D
    Install corridor and hallway doors that block smoke.
    K 363 · August 10, 2023 · Corrected (the home has a date of correction)
  15. D
    Have a battery powered remote alarm panel in a location accessible by operating personnel.
    K 916 · August 10, 2023 · Corrected (the home has a date of correction)
  16. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · June 9, 2022 · Corrected (the home has a date of correction)
  17. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · June 9, 2022 · Corrected (the home has a date of correction)
  18. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 9, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
April 16, 2025Fine $17,940
June 25, 2024Fine $28,912

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)2.803.983.86
Registered nurses0.500.700.69
All nursing staff on weekends2.503.513.42
Nurse aides1.39
Licensed practical nurses0.91
Nursing staff turnover (share who left in a year)59.0%45.1%45.8%
Registered nurse turnover55.6%43.6%42.9%
Administrators who left0

CMS expects 3.77 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 2.93 on weekdays and 2.50 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.85 in April to June 2025 to 2.80 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20262.800.502.932.50 0.0%0 of 9053
Oct to Dec 20252.740.642.842.48 0.0%0 of 9252
Jul to Sep 20252.840.602.962.56 0.0%0 of 9247
Apr to Jun 20252.850.553.042.37 0.0%0 of 9143
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Arizona

JobMedianMiddle halfEmployed
Arizona, all employers
CNAs (nursing assistants)$21.53$18.43 to $22.4220,320
LPNs and LVNs$37.05$32.10 to $39.366,530
Registered nurses$47.84$39.33 to $52.2073,150
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
12.710.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.02.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.31.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
10.912.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.24.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
7.510.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
23.123.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
11.910.412.0

Owners and operators

Legal business name: HAVEN OF SHOW LOW LLC. CMS links this home to Haven Health, a group of 20 nursing homes averaging 2.8 stars overall.

NameRoleTypeShareSince
Seastrand, JasonDirect ownership interestIndividual02/01/2013
Haven Arizona Real Estate, LLC5% or greater mortgage interestOrganization02/01/2013
Haven Real Estate Partners, LLC5% or greater mortgage interestOrganization02/01/2013
Haven Show Low Real Estate LLC5% or greater mortgage interestOrganization02/01/2013
Espinosa, StephanieCorporate officerIndividual10/14/2024
Fragoso, LindsayCorporate officerIndividual05/10/2021
Seastrand, JasonCorporate officerIndividual02/01/2013
Clark Globalmed, LLCOperational/managerial controlOrganization12/12/2024
Health Group Management LLCOperational/managerial controlOrganization11/25/2024
Chavarria, AlishaOperational/managerial controlIndividual08/12/2024
Clark, RandolphOperational/managerial controlIndividual02/01/2013
Espinosa, StephanieOperational/managerial controlIndividual10/14/2024
Fragoso, LindsayOperational/managerial controlIndividual05/10/2021
Longhurst, StockOperational/managerial controlIndividual02/01/2013
Loveless, DallinOperational/managerial controlIndividual08/12/2024
Robertson, BrettOperational/managerial controlIndividual02/01/2013
Samuelian, RobertOperational/managerial controlIndividual02/01/2013
Samuelian, SpencerOperational/managerial controlIndividual02/01/2013
Samuelian, StephenOperational/managerial controlIndividual02/01/2013
Seastrand, JasonOperational/managerial controlIndividual02/01/2013
West, ChristianOperational/managerial controlIndividual02/01/2013
Clark Globalmed, LLCAdp of the SNFOrganization01/06/2025
Haven Arizona Real Estate, LLCAdp of the SNFOrganization01/06/2025
Haven Real Estate Partners, LLCAdp of the SNFOrganization01/06/2025
Haven Show Low Real Estate LLCAdp of the SNFOrganization01/06/2025
Health Group Management LLCAdp of the SNFOrganization01/06/2025
Chavarria, AlishaAdp of the SNFIndividual08/12/2024
Clark, RandolphAdp of the SNFIndividual02/01/2013
Espinosa, StephanieAdp of the SNFIndividual10/14/2024
Fragoso, LindsayAdp of the SNFIndividual05/10/2021
Longhurst, StockAdp of the SNFIndividual02/01/2013
Loveless, DallinAdp of the SNFIndividual08/12/2024
Robertson, BrettAdp of the SNFIndividual02/01/2013
Samuelian, RobertAdp of the SNFIndividual02/01/2013
Samuelian, SpencerAdp of the SNFIndividual02/01/2013
Samuelian, StephenAdp of the SNFIndividual02/01/2013
Seastrand, JasonAdp of the SNFIndividual02/01/2013
West, ChristianAdp of the SNFIndividual02/01/2013

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on April 16, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on September 27, 2024: "Ensure services provided by the nursing facility meet professional standards of quality."
  3. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on November 20, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 8, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.50 hours per resident per day, below the Arizona average of 3.51.

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Common questions

What is Haven of Show Low's Medicare star rating?
CMS rates Haven of Show Low 2 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Haven of Show Low get at its last inspection?
10 health deficiencies at the standard inspection on August 8, 2024. The Arizona average is 6.4.
Has Haven of Show Low been fined?
Yes. CMS lists 2 fines totaling $46,852 in the last three years.
Does Haven of Show Low accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Haven of Show Low?
CMS lists 38 owners and managers, and links the home to Haven Health. Legal business name: HAVEN OF SHOW LOW LLC.

Sources

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