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Heritage of Webster County

636 North Locust Street, Red Cloud, NE 68970 · Webster County · (402) 746-2296

43 certified beds, about 30 residents a day · Non profit - Corporation · Medicare and Medicaid since 1998

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 285225 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 14, 2025, inspectors cited 10 health deficiencies (the Nebraska average is 7.4, the national average 9.2).

None of its 20 health citations since June 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.91 hours per resident per day, against 3.98 across Nebraska and 3.86 nationally. Registered nurses accounted for 0.81 of those hours.

59.5% of nursing staff left within the year CMS measured (Nebraska average 48.7%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
7E
4F
Potential for minimal harm
0A
0B
0C
August 14, 2025Standard inspection, Complaint inspection · 11 citations
  1. F
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.04(A)(iii)(2)(b)(c) Based on observation, record review, and interview; the facility failed to ensure Adult Protective Service (APS)/Child Abuse Neglect (CAN) checks were completed prior to hire as required for 4 of 5 sampled staff. This had the potential for residents to be cared for by staff with adverse findings related to abuse or neglect. The facility census was 28.
  2. F
    Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
    F729 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference 175 NAC 12-006.04(A)(iii)(2)(a)Based on observation, record review, and interview; the facility failed to ensure that Nurse Aide Registry Checks (a state required record of a successful completion of training and competency to be a nurse aide and any findings of abuse, neglect, or misappropriation of property) were completed prior to hire as required for 3 of 5 sampled staff. This had the potential for residents to be cared for by staff with adverse findings related to abuse or neglect. The facility census was 28.
  3. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175NAC 12-005.06(D)Licensure Reference Number 175NAC 12-006.19(C)Based on observation, record review, and interview, the facility failed to utilize proper hand hygiene during meal preparation and service and failed to transport clean and soiled linens in a manner to prevent cross contamination. This had the potential to affect all residents receiving food and linen supplies in the facility. The facility census was 28.
  4. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.09Based on record review, observations, and interviews, the facility failed to ensure that glucometer testing supplies were dated and discarded when expired according to the manufacturer's instructions; and the facility failed to ensure nurses had been trained adequately in the use of the continuous blood glucose monitoring systems. This affected all residents with diabetes, a total of 7 residents (Residents 1, 2, 14, 20, 24, 27, and 28), and the facility failed to ensure insulin (abnormal blood glucose) medication was administered or withheld in accordance with the prescribers' orders for 1 (Resident 1) of 1 sampled resident. The facility census was 28.
  5. E
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    F712 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteBased on record reviews and interviews, the facility failed to ensure frequency, timeliness, and required physician visits were made by a physician personally. This affected 3 of 5 sampled residents (Resident 5, Resident 6, and Resident 24). The facility census was 28.
  6. E
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.12(A)(vi) Based on Record reviews and interviews, the facility failed to ensure that Medication Record Reviews (MRRs) were completed by a pharmacist each month for those residents living in the facility. This affected 2 residents (Residents 13, and 24) of 5 residents reviewed. The facility census was 28.
  7. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.10DBased on record review, observations, and interviews, the facility failed to have medication error rate less than 5%. There were 5 errors and 27 opportunities with was an actual rate of of 18.5% error rate. The facility census was 28.
  8. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.05(G) Based on record reviews and interviews, the facility failed to provide a rationale for not conducting a Gradual Dose Reduction (GDR, Stepwise tapering of a dose to determine whether or not symptoms, conditions, or risks can be managed by a lower dose or whether or not the dose or medication can be discontinued) for 1 (Resident 23) of 5 residents sampled. The facility census was 28.
  9. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175NAC 12-00.02(H)Based on record review and interview, the facility failed to submit a written investigation of a possible instance of abuse or neglect to the state agency within 5 working days for 1 (Resident 29) of 1 sampled residents. The facility census was 28.
  10. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175NAC 12-00.09 (I)Based on observation, record review, and interview the facility failed to protect residents from accidents and or incidents for 2 residents (Resident 6 and Resident 29) of 2 sampled residents. The facility census was 28.
  11. D
    Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
    F844 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.04(E)Based on interviews and observations, the facility failed to notify the department of a change in Director of Nursing within 5 working days as required. This had the potential to affect all facility residents. The facility census was 28.
June 27, 2024Standard inspection · 8 citations
  1. F
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    F882 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteBased on interview and record review the facility failed to employee a Infection Preventionist (IP) (a facility member that looks for patterns, observes, and educate staff on infection control and compiles infection data for the facility) at least part-time, that is not the Director of Nursing (DON). This had the potential to affect all 26 residents in the facility. The facility census was 26.
  2. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(E)(iii) Based on record reviews,observation and interviews, the facility failed to develop a Care Plan (CP- written instructions needed to provide effective and person centered care of the resident that meet professional standards of quality care) to address Resident #7 regarding ambulation, Resident #18 regarding falls, and Resident # 25 regarding falls of13 sampled residents. The facility census was 26.
  3. E
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(F)(iii) Based on observations, record review and interviews, the facility failed to involve Resident #26 in the development of the Comprehensive Care Plan (CCP), failed to include Resident #26 was a high risk for elopement , failed to revise the care plan for Residents #11 and #17 regarding impaired skin integrity and failed to identify Resident #18 was on hospice, out of 13 sampled residents. The facility census was 26.
  4. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.18(B); 12-006.18(D) Based on observation, record review, and interviews, the facility failed to ensure hand hygiene and glove changes were performed according to standards to prevent the potential for cross-contamination during wound cares for 2 residents (Resident 3 and Resident 17) of 5 residents sampled for wounds, and the facility failed to implement enhanced barrier precautions (EBP- an infection control intervention designed to reduce transmission of multidrug-resistant organisms [MDROs] in nursing homes. [...]
  5. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.05(B) Based on record review and interview, the facility failed to provide a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN-a notice given to Medicare beneficiaries to inform them that Medicare will most likely deny the care that they are about to receive. It must be delivered in advance to give the beneficiary time to consider the options and make an informed choice) to Resident 9 and Resident 21 or their representatives to notify them of charges for non-covered care items and services prior to a change in Medicare A coverage. This affected 2 of 2 residents sampled for Advance Beneficiary Notification. The facility census was 26.
  6. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.05 (G) Based on observations, record review, and interviews, the facility failed to evaluate the need for physical restraints for 1 (Resident 2) of 1 residents. The facility census was 26.
  7. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(H)(iii)(3) Based on observation, record review, and interviews, the facility failed to complete and document weekly non-pressure wound assessments for Resident 15 and Resident 17. This affected 2 of 4 residents sampled for impaired skin integrity. The facility census was 26.
  8. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(H)(iii)(2) Based on record review and interviews, the facility failed to complete weekly pressure ulcer assessments for 1( Resident 3) of 1 sampled resident. The facility census was 26.
June 29, 2023Standard inspection · 1 citation
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 28, 2023
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.08 Based on observation, interview and record review, the facility failed to notify the physician of weight loss for 1 (Resident 26) out of 6 residents sampled for weight loss. The facility identified a census of 30 at the time of survey.

Fire safety inspections

8 fire safety citations on file: 3 on August 14, 2025, 3 on June 27, 2024, 2 on June 29, 2023.

Every fire safety citation8 citations
  1. F
    Implement emergency and standby power systems.
    E 41 · August 14, 2025 · Corrected (the home has a date of correction)
  2. F
    Meet other general requirements.
    K 100 · August 14, 2025 · Corrected (the home has a date of correction)
  3. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · August 14, 2025 · Corrected (the home has a date of correction)
  4. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 27, 2024 · Corrected (the home has a date of correction)
  5. D
    Install corridor and hallway doors that block smoke.
    K 363 · June 27, 2024 · Corrected (the home has a date of correction)
  6. D
    Have proper medical gas storage and administration areas.
    K 923 · June 27, 2024 · Corrected (the home has a date of correction)
  7. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 29, 2023 · Corrected (the home has a date of correction)
  8. D
    Have proper medical gas storage and administration areas.
    K 923 · June 29, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
August 14, 2025Payment Denial 17 days from September 12, 2025

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNebraskaUnited States
All nursing staff (RN, LPN and aides)3.913.983.86
Registered nurses0.810.670.69
All nursing staff on weekends3.083.483.42
Nurse aides2.51
Licensed practical nurses0.59
Nursing staff turnover (share who left in a year)59.5%48.7%45.8%
Registered nurse turnover60.0%44.1%42.9%
Administrators who leftnot reported

CMS expects 3.44 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.24 on weekdays and 3.08 on weekends, 27% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 21.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.72 in April to June 2025 to 3.91 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.910.814.243.08 21.1%1 of 9030
Oct to Dec 20254.660.944.933.98 19.1%0 of 9226
Jul to Sep 20254.300.704.613.51 20.1%0 of 9227
Apr to Jun 20253.720.673.973.09 21.6%3 of 9129
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Nebraska, Jan to Mar 20264.010.664.213.537.1%1.6% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNebraskaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
15.319.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.01.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.02.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.94.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.02.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
13.818.214.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.84.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
30.320.715.4
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.41.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.91.8

Owners and operators

Legal business name: WEBSTER COUNTY COMMUNITY HOSPITAL FOUNDATION, INC..

NameRoleTypeShareSince
Benge, DannyOperational/managerial controlIndividual01/06/2025
Cook, LamontOperational/managerial controlIndividual01/06/2025
Daniels, BethanyOperational/managerial controlIndividual12/30/2024
Elliott, BillOperational/managerial controlIndividual01/06/2025
Garwood, DaveOperational/managerial controlIndividual12/30/2024
Hitchler, LindaOperational/managerial controlIndividual01/06/2025
Ord, WendellOperational/managerial controlIndividual01/06/2025
Tietjen, LanaOperational/managerial controlIndividual12/30/2024
Daniels, BethanyAdp of the SNFIndividual01/06/2025
Durr, MicheleAdp of the SNFIndividual01/06/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on August 14, 2025: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on August 14, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on August 14, 2025: "Provide and implement an infection prevention and control program."
  4. How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on August 14, 2025: "Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.08 hours per resident per day, below the Nebraska average of 3.48.

Other nursing homes nearby

Nebraska contacts for a concern about a nursing home

These are the official offices in Nebraska. NursingHomeClear cannot take or act on complaints.

Common questions

What is Heritage of Webster County's Medicare star rating?
CMS rates Heritage of Webster County 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Heritage of Webster County get at its last inspection?
10 health deficiencies at the standard inspection on August 14, 2025. The Nebraska average is 7.4.
Has Heritage of Webster County been fined?
CMS lists no fines in the last three years.
Does Heritage of Webster County accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Heritage of Webster County?
CMS lists 10 owners and managers. Legal business name: WEBSTER COUNTY COMMUNITY HOSPITAL FOUNDATION, INC..

Sources

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