Highland Oaks
2750 West Highland Avenue, Elgin, IL 60123 · Kane County · (847) 741-4543
24 certified beds, about 22 residents a day · Non profit - Church related · Medicaid since 1986
CMS Care Compare ratings, data as of September 1, 2026 · CCN 14A383 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 11, 2025, inspectors cited 5 health deficiencies (the Illinois average is 12.6, the national average 9.2).
None of its 11 health citations since July 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.25 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 1.08 of those hours.
27.5% of nursing staff left within the year CMS measured (Illinois average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
December 11, 2025Standard inspection · 5 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review the facility failed to develop and implement a comprehensive water management program plan to detect and control legionella and water borne pathogens in the facility's water system. This failure had the potential to affect all 20 residents in the certified section.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview and record review the facility failed to properly evaluate and treat a resident who sustained a burn injury from coffee spill. This applies to 1 of 1 resident (R20) reviewed for quality of care in the sample of 12.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review, the facility failed to notify the physician and failed to implement pressure ulcer interventions to prevent the development of facility acquired pressure ulcers for a resident at high risk for developing a pressure ulcer. This applies to 1 of 3 resident (R20) reviewed for pressure ulcers in the sample of 12.
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observations, interview and record review, the facility failed to provide mechanical soft consistency diet per menu spreadsheet and facility policy guidance. This applies to 1 of 1 resident (R10) reviewed for dining in the sample of 13.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interview and record review the facility failed to maintain food safe temperatures at the steam table. This applies to 3 of 3 residents (R15, R19, R24) reviewed for pureed diets in the sample of 14.
August 29, 2024Standard inspection · 2 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review the facility failed to properly label and store food in the refrigerator; ensure thermometers were inside the refrigerator; and ensure leftovers were properly cooled. This affects all residents residing in the facility.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure staff wore appropriate PPE (personal protective equipment) in enhanced barrier precaution rooms when providing direct care for residents and failed to prevent cross-contamination during personal cares for 3 of 5 residents (R19, R16, and R14) reviewed for infection control in the sample of 14.
August 14, 2024Complaint inspection · 2 citations
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on interview and record review the facility failed to prevent the diversion of a resident's controlled substance medication. This applies to 1 of 3 residents (R1) reviewed for misappropriation of resident property in the sample of 3.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review the facility failed to implement policies to identify and prevent the diversion of controlled substances. This applies to 1 of 3 residents (R1) reviewed for controlled substances in the sample of 3.
July 27, 2023Standard inspection · 2 citations
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow physician orders to apply a hand splint to a resident at risk for contractures. This applies to 1 of 2 residents (R15) reviewed for mobility and range of motion in the sample of 10.
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, the facility failed to follow their policy to offer the COVID-19 vaccine to residents. This applies to 2 of 5 residents (R10 and R15) reviewed for immunizations in the sample of 10.
Fire safety inspections
11 fire safety citations on file: 5 on December 11, 2025, 3 on August 29, 2024, 3 on July 27, 2023.
Every fire safety citation11 citations
- F Conduct testing and exercise requirements.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Provide properly protected cooking facilities.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- C Have simulated fire drills held at unexpected times.
- F Establish staff and initial training requirements.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Have proper medical gas storage and administration areas.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Illinois | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.25 | 3.45 | 3.86 |
| Registered nurses | 1.08 | 0.72 | 0.69 |
| All nursing staff on weekends | 4.68 | 3.07 | 3.42 |
| Nurse aides | 3.65 | ||
| Licensed practical nurses | 0.52 | ||
| Nursing staff turnover (share who left in a year) | 27.5% | 44.5% | 45.8% |
| Registered nurse turnover | 37.5% | 41.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.74 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.48 on weekdays and 4.68 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.23 in April to June 2025 to 5.25 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.25 | 1.08 | 5.48 | 4.68 | 0.0% | 0 of 90 | 22 |
| Oct to Dec 2025 | 5.11 | 1.01 | 5.28 | 4.67 | 0.0% | 0 of 92 | 22 |
| Jul to Sep 2025 | 5.02 | 0.98 | 5.25 | 4.45 | 0.0% | 0 of 92 | 23 |
| Apr to Jun 2025 | 5.23 | 1.09 | 5.47 | 4.64 | 0.0% | 0 of 91 | 20 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Illinois, Jan to Mar 2026 | 3.26 | 0.65 | 3.40 | 2.92 | 5.4% | 0.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
Official wage estimates for Illinois
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Illinois, all employers | |||
| CNAs (nursing assistants) | $22.10 | $18.95 to $23.26 | 68,640 |
| LPNs and LVNs | $36.06 | $30.57 to $38.25 | 17,440 |
| Registered nurses | $46.15 | $38.47 to $50.94 | 138,910 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Illinois | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.1 | 13.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.0 | 3.1 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 3.2 | 14.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.8 | 21.7 | 15.4 |
Short-term rehab results
For a stay to recover after a hospital visit, these are the results CMS publishes for Highland Oaks's Medicare short-stay residents. How to read these, and what Medicare pays for.
CMS reports none of these results for this home: This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on December 11, 2025: "Provide and implement an infection prevention and control program."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on December 11, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on December 11, 2025: "Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on August 14, 2024: "Protect each resident from the wrongful use of the resident's belongings or money."
Other nursing homes nearby
- Pearl of Elgin, the Elgin, 0.6 mi · 4 of 5 stars · 37 citations
- The Pearl of Fox River Valley Elgin, 1.7 mi · 3 of 5 stars · 30 citations
- River View Rehab Center Elgin, 1.9 mi · 2 of 5 stars · 46 citations
- Avondale Estates of Elgin Elgin, 2 mi · 5 of 5 stars · 11 citations
- Aperion Care Elgin Elgin, 2 mi · 3 of 5 stars · 35 citations
- Crescent Care of Elgin Elgin, 3.5 mi · 4 of 5 stars · 23 citations
- Aperion Care Fox River Elgin, 4 mi · 5 of 5 stars · 10 citations
- Tower Hill Healthcare Center South Elgin, 4.3 mi · 1 of 5 stars · 55 citations
Illinois contacts for a concern about a nursing home
These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.
Common questions
- What is Highland Oaks's Medicare star rating?
- CMS rates Highland Oaks 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Highland Oaks get at its last inspection?
- 5 health deficiencies at the standard inspection on December 11, 2025. The Illinois average is 12.6.
- Has Highland Oaks been fined?
- CMS lists no fines in the last three years.
- Does Highland Oaks accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Highland Oaks?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.