Hillcrest Millard LLC
13225 Westwood Lane, Omaha, NE 68144 · Douglas County · (531) 365-3000
76 certified beds, about 68 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2018
Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
2 of 5
Staffing
1 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 285302 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 24, 2026, inspectors cited 6 health deficiencies (the Nebraska average is 7.4, the national average 9.2).
None of its 28 health citations since August 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.13 hours per resident per day, against 3.98 across Nebraska and 3.86 nationally. Registered nurses accounted for 0.57 of those hours.
77.2% of nursing staff left within the year CMS measured (Nebraska average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
708/23
202/24
304/24
809/24
602/26
207/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 28 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
21D
4E
3F
Potential for minimal harm
0A
0B
0C
July 21, 2026Complaint inspection · 2 citations
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteLicensure reference: 175 NAC 12-006.09(H)(iv)(6) Based on record review and interview, the facility failed to ensure an assessment was completed of pressure ulcers on admission and readmission for 1 [Resident 3] of 4 sampled residents. The facility had a total census of 61 residents.
- D Provide and implement an infection prevention and control program.
Inspectors wroteLicensure Reference Number 175 NAC 12-006.18(D) Based on record review, observation, and interview, the facility failed to follow infection control standards of practice regarding hand hygiene and glove use during wound care for Resident 2. This affected 1 of 3 residents observed for wound care. The facility census was 61.
February 24, 2026Standard inspection, Complaint inspection · 6 citations
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and record review, the facility failed to ensure a qualified person was the director of food and nutrition services. This has the potential to affect all 55 residents of the facility.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteLicensure reference: 175 NAC 12-006.11(E) Based on observation and interview, the facility failed to ensure foods were stored in a manner to protect from potential cross contamination, failed to ensure kitchen equipment was maintained in a clean manner, and failed to ensure dietary staff member wore beard restraint. The has the potential to affect all 64 residents of the facility.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteLicensure reference: 175 NAC 12-006.19 Based on observation and interview, the facility failed to ensure common areas, dining room, and 8 [103, 117, 118, 119, 130, 162, 168, and 176] of 64 occupied rooms were maintained in a clean and sanitary manner. The facility had a total census of 64 residents.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteLicensure Reference Number 175 NAC 12-006.02(H)Based on interviews and record review the facility failed to report to the State Agency an allegation of potential physical abuse for 1 (Resident 4) of 2 sampled resident. The facility census was 64.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record review and interview, the facility failed to notify the resident or resident representative in writing at the time of transfer the reason for hospital transfer for 1 (Resident 89) of 2 sampled residents. The facility staff identified a census of 64.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(J)(i)(1)Based on record review, observation, and interview, the facility failed to implement interventions to prevent weight loss for 1 (Resident 99) of 4 sampled residents. The facility staff identified a census of 64.
September 12, 2024Standard inspection, Complaint inspection · 8 citations
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteLicense Reference Number 175 NAC 12-006.09(J) Based on observation, record review and interview, the facility failed to ensure that food was prepared according to the recipe in order to retain nutritional value. This had the potential to affect all residents that ate foods prepared in the facility kitchen. The facility had a census of 60.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteLicensure Reference Number 175 NAC 12.006.04 Based on observation, interview and record review the facility failed to ensure that call lights were answered in a timely manner for 10 of 28 (Resident 103, 33, 58,56, 61, 44, 70, 156, 13 and 253) sampled residents. The facility census was 60.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteLicensure Reference Number 175 NAC 12.006.04(F)(i)(5) Based on interview and record review the facility failed to notify the physician and obtain treatment orders for a pressure ulcer for 1 (Resident 61) of 1 resident sampled. The facility census was 60.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteLicensure Reference Number 175 NAC 12-006.19 and 12.006.19(B) Based on observation and interviews, the facility failed to maintain cleanliness of floors, toilets, equipment, and upkeep of the floors and walls in 4 resident rooms ( 157, 153, 104, and 142). The facility identified a census of 60.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(F)(i) Based on record review and interview, the facility failed to ensure that the baseline care plan (BCP, a written plan required to be developed within 48 hours of admission detailing the instructions needed to provide initial effective and person-centered quality care for a resident) included significant medical information needed to provide care was completed for 2 (Residents 58 and 73) of 15 sampled residents reviewed for baseline care plans. The facility census was 60.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteLicensure Reference Number 175 NAC 12.006.09(H)(iii)(1) Based on observation, interview and record review the facility failed to identify, evaluate and provide treatment for a pressure ulcer for 2 (Resident 61 and 155) of 3 sampled residents. The facility census was 60.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteLicensure Reference Number 12.006.09(1) Based on observation, interview and record review the facility failed to investigate and identify causal factors for injuries for 1 (Resident 56) of 5 sampled residents. The facility census was 60.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(H) Based on record review and interview, the facility failed to identify and monitor specific target behaviors for the use of an antidepressant [a class of medications used to treat depression] medication for 2 (Residents 58 and 73) of 5 residents reviewed for psychotropic [a group of medications used to treat mental health disorders] medication use. The facility census was 60.
April 18, 2024Complaint inspection · 3 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteLicensure reference: 175 NAC 12-006.04C3a(6) Based on record review and interview, the facility failed to ensure the medical provider was notified of blood sugar levels outside of parameters for 1 [Resident 4] of 4 sampled residents. The facility had a total census of 72 residents.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteLicensure Reference Number 175 NAC 12-006.09 Based on observation, interview, and record review, the facility failed to ensure coordination of medication administration with dialysis schedule for 2 [Residents 2 and 4] of 2 sampled residents requiring dialysis. The facility had a total census of 72 residents.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteLicensure reference: 175 NAC 12-006.12E1 Based on observations, interview, and record review, the facility failed to ensure insulin pens were labeled with date opened for 3 [Residents 2, 3, and 4] of 4 sampled residents with orders for insulin. The facility had a total census of 72 residents.
February 29, 2024Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteLicensure Reference Number : 175 NAC 12-006.09 Based on record review and interview, the facility staff failed to ensure neurological assessments were completed after a fall to evaluate for potential changes in condition for 2 [Residents 5 and 3] of 4 sampled residents with falls. The facility had a total census of 59 residents.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteLicensure reference: 175 NAC 12-006.09D. Based on record review and interview, the facility failed to ensure 1 [Resident 2] of 7 sampled residents was free from a significant medication error. The facility had a total census of 59 residents.
August 3, 2023Standard inspection · 7 citations
- E Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteLicensure Reference Number 175NAC 12-006.09B Based on record review and interview, the facility failed to complete a quarterly Minimum Data Set (MDS- a mandatory comprehensive assessment tool used for care planning) within the regulatory time frame for 5 (Residents 19, 30, 38, 43, and 55) of 6 residents reviewed. The facility census was 70.
- E Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record review and interview, the facility failed to transmit a Minimum Data Set (MDS- a mandatory comprehensive assessment tool used for care planning) assessment within the regulatory time frame for 5 (Residents 19, 30, 38, 43, and 55) of 6 residents reviewed. The facility census was 70.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteLicensure Reference Number 175 NAC 12.006.05(21) Based on observation, interview, and record review, the facility failed to ensure the Foley Catheter Bag (a bag that holds urine) was covered to protect the dignity of 2 (Residents 54 and 26) of 3 sampled residents. The facility census was 70.
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteLicensure Reference Number 175NAC 12-006.09B1(2) Based on record review and interview, the facility failed to ensure that the resident significant change in status assessment was completed within the regulatory time frame for 1 (Resident 26) of 6 resident reviewed. The facility census was 70.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteLICENSURE REFERENCE NUMBER 175 NAC 12-006.09D8b1 Based on interview, record review and observation, the facility staff failed to identify and implement interventions for a significant weight loss for 1 (Resident 39) of 8 sampled residents. The facility identified a census of 70.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteLicensure Reference Number 175NAC 12-006.09D Based on record review and interviews, the facility failed to ensure non-pharmacological interventions were attempted prior to administration of an as needed (PRN) pain medication for 1( Resident 172) of 5 sampled residents.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview, the facility failed to ensure target behavior monitoring and side effect monitoring were completed for Resident 158's Generalized Anxiety Disorder and Resident 172's Depressive Disorder. This affected 2 of 5 sampled residents. The facility census was 70.
Fire safety inspections
11 fire safety citations on file: 4 on February 24, 2026, 1 on September 12, 2024, 6 on August 3, 2023.
Every fire safety citation11 citations
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Have restrictions on the use of portable space heaters.
- E Meet requirements for the use of electrical equipment.
- F Implement emergency and standby power systems.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Nebraska | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.13 | 3.98 | 3.86 |
| Registered nurses | 0.57 | 0.67 | 0.69 |
| All nursing staff on weekends | 2.83 | 3.48 | 3.42 |
| Nurse aides | 2.16 | ||
| Licensed practical nurses | 0.40 | ||
| Nursing staff turnover (share who left in a year) | 77.2% | 48.7% | 45.8% |
| Registered nurse turnover | 45.5% | 44.1% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.91 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.24 on weekdays and 2.83 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 13.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.66 in April to June 2025 to 3.13 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.13 | 0.57 | 3.24 | 2.83 | 13.0% | 0 of 90 | 68 |
| Oct to Dec 2025 | 4.21 | 0.73 | 4.37 | 3.79 | 11.8% | 0 of 92 | 61 |
| Jul to Sep 2025 | 4.30 | 0.75 | 4.43 | 3.94 | 12.4% | 0 of 92 | 59 |
| Apr to Jun 2025 | 4.66 | 0.67 | 4.84 | 4.19 | 17.0% | 0 of 91 | 59 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Nebraska, Jan to Mar 2026 | 4.01 | 0.66 | 4.21 | 3.53 | 7.1% | 1.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Nebraska
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Nebraska, all employers | |||
| CNAs (nursing assistants) | $19.23 | $18.29 to $22.31 | 16,450 |
| LPNs and LVNs | $30.13 | $28.41 to $34.55 | 4,580 |
| Registered nurses | $40.74 | $38.09 to $47.90 | 24,720 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Nebraska | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.9 | 19.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 20.3 | 4.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 2.0 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 11.2 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 2.9 | 20.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.1 | 20.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.2 | 11.4 | 12.0 |
Owners and operators
Legal business name: HILLCREST MILLARD, LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hillcrest Operating Ventures, LLC | 5% or greater direct ownership interest | Organization | 100% | 05/06/2016 |
| Kendall, Amber | W-2 managing employee | Individual | 01/01/2024 | |
| Janicki, James | Corporate officer | Individual | 03/08/2024 | |
| Mulhearn, Kevin | Corporate officer | Individual | 01/01/2024 | |
| Oestmann, Matthew | Corporate officer | Individual | 01/01/2024 | |
| Hillcrest Health Systems Inc | Operational/managerial control | Organization | 06/01/2017 | |
| Aswege-Mezenberg, Debra | Operational/managerial control | Individual | 07/01/2023 | |
| Janicki, James | Operational/managerial control | Individual | 01/01/2024 | |
| Mulhearn, Kevin | Operational/managerial control | Individual | 01/01/2024 | |
| Oestmann, Matthew | Operational/managerial control | Individual | 01/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on July 21, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on February 24, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on September 12, 2024: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on September 12, 2024: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.83 hours per resident per day, below the Nebraska average of 3.48.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- The Banyan at Montclair Omaha, 0.6 mi · 1 of 5 stars · 61 citations
- Brookestone Village Omaha, 1.1 mi · 5 of 5 stars · 9 citations
- Good Samaritan Society - Millard Omaha, 1.7 mi · 1 of 5 stars · 24 citations
- Rose Blumkin Jewish Home Omaha, 2 mi · 5 of 5 stars · 8 citations
- Newport House Omaha, 2.2 mi · 5 of 5 stars · 9 citations
- The Lighthouse at Lakeside Village Omaha, 3.5 mi · 4 of 5 stars · 13 citations
- Old Mill Rehabilitation Omaha, 3.8 mi · 3 of 5 stars · 17 citations
- Emerald Nursing & Rehabilitation Mercy Omaha, 4.9 mi · 1 of 5 stars · 84 citations
Nebraska contacts for a concern about a nursing home
These are the official offices in Nebraska. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Nebraska Department of Health and Human Services, Licensure Unit, Long Term Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Nebraska Long-Term Care Ombudsman Program, (800) 942-7830. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Hillcrest Millard LLC's Medicare star rating?
- CMS rates Hillcrest Millard LLC 1 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hillcrest Millard LLC get at its last inspection?
- 6 health deficiencies at the standard inspection on February 24, 2026. The Nebraska average is 7.4.
- Has Hillcrest Millard LLC been fined?
- CMS lists no fines in the last three years.
- Does Hillcrest Millard LLC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hillcrest Millard LLC?
- CMS lists 10 owners and managers. Legal business name: HILLCREST MILLARD, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.