Home / North Carolina / Jefferson
Margate Health and Rehabilitation, LLC
540 Waugh Street, Jefferson, NC 28640 · Ashe County · (336) 246-5581
210 certified beds, about 115 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345296 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 13, 2026, inspectors cited 3 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
Of 23 health citations since June 2023, 4 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 4 fines totaling $28,973 in the last three years; the largest was $8,401, and the latest is dated November 20, 2024.
Nurses and nurse aides worked 3.52 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.61 of those hours.
54.5% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.
February 13, 2026Standard inspection · 3 citations
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on observations, record reviews and staff, resident, manufacturer customer service representative, Pharmacy Manager and Nurse Practitioner interviews, the facility failed to protect a resident's right to be free from misappropriation of medication. This failure occurred for 1 of 1 resident reviewed for misappropriation.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on record reviews and staff interviews, the facility failed to implement their abuse policy in the areas of reporting and investigating an allegation of misappropriation. Upon the discovery of misappropriation, the facility did not submit a report to the State Agency or conduct a thorough investigation of the misappropriation. This failure occurred for 1 of 1 resident reviewed for misappropriation (Resident #24).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews and staff interviews, the facility failed to follow their Hand Hygiene Policy when the Wound Nurse performed pressure ulcer treatments on Resident #10 and did not wash or sanitize her hands before applying clean gloves. This deficient practice occurred for 1 of 7 staff members observed for infection control practices (Wound Nurse).
June 6, 2025Complaint inspection · 2 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to accurately code an admission Minimum Data Set (MDS) assessment for the use of oxygen for 1 of 3 residents (Resident #1) reviewed for respiratory care.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on record reviews, staff, admission Clerk, emergency room (ER) Nurse, ER Physician, and Nurse Practitioner (NP) interviews, the facility failed to implement continuous oxygen as ordered during transport to the ER. This practice affected 1 of 3 residents (Resident #1) reviewed for respiratory care.
November 20, 2024Standard inspection, Complaint inspection · 11 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, record review, staff, Nurse Practitioner, Funeral Home Representative and Hospitalist interviews the facility failed to provide care in a safe manner. On [DATE] Nurse Aide (NA) #1 was performing incontinence care for Resident #195 who was resting on an air mattress raised to waist height and rolled Resident #195 on her side away from NA #1 who proceeded to walk around to the other side of the bed at which time the air mattress decompressed. Resident #195 rolled off the side of the bed to the floor and was wedged between the bed and the wall. Resident #195 was transferred to the hospital where she was diagnosed with a right femur fracture, right inferior and superior pubic rami (pelvic) fractures, questionable nondisplaced sacral alar (lower spine) fracture. Resident #195 was a poor surgical candidate and was admitted to the hospital for comfort care. [...]
- J Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on record review and staff interviews the facility failed to verify that a Nurse Aide (NA) was competent in providing care for a dependent resident. Resident #195 rolled out of bed and sustained a right femur (long bone of the upper leg), right inferior and superior pubic rami (pelvic) fractures and questionable nondisplaced sacral alar (lower spine) fracture during care. Resident #195 was a poor surgical candidate and was admitted to the hospital for comfort care. Resident #195 died on [DATE]. The deficient practice occurred for 1 of 6 NAs (NA #1) reviewed for competencies. Immediate jeopardy began on [DATE] when NA #1 performed care without competencies being verified Resident #195 rolled off the side of the bed. Immediate jeopardy was removed on [DATE] when the facility implemented an acceptable credible allegation of immediate jeopardy removal. [...]
- E Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on observations, record review, and staff and family interviews, the facility failed to honor a resident's choice to have a communal dining experience for 1 of 1 resident reviewed for choices (Resident #87). This had the potential to affect all residents who wish to have a communal dining experience.
- E Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on record review, resident and staff interviews, the facility failed to communicate the facility's efforts to address concerns voiced by residents during Resident Council meetings for 5 of 8 months reviewed (January 2024, February 2024, May 2024, June 2024, July 2024, August 2024, September 2024, and October 2024).
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record review, and interviews with staff, the facility failed to follow their infection control policy and procedures regarding Enhanced Barrier Precautions during high-contact care activities for residents with a feeding tube (Resident #126) and wounds (Resident #68 and Resident #49). This failure occurred for 4 of 4 nursing staff observed for infection control practices (Nurse #4, Nurse Aide #1, Nurse Aide #2 and Infection Preventionist).
- E Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Inspectors wroteBased on record review and staff interviews the facility failed to follow their infection control policy and procedure to ensure: 1) facility staff received infection control training on Enhanced Barrier Precautions (EBP) to know what required EBP and when to implement EBP and/or 2) failed to communicate to facility staff which residents required the use of EBP for 4 of 4 nursing staff reviewed for infection control (Nurse Aide #9, Nurse #1, Nurse #4, and Nurse #5). This practice had the potential to affect all residents.
- E Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on record review and staff interviews the facility failed to provide required dementia and/or abuse training for 6 of 6 (Nurse Aide #1, #2, #3, #5, #6, and #7) reviewed for training requirements.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review and resident, staff, and pharmacy interviews, the facility failed to obtain additional instructions from the provider when semaglutide (used to control blood sugar for Type 2 diabetics) was not available for 1 of 2 residents reviewed for medical record accuracy (Resident #85).
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, record review, and staff interviews the facility failed to adjust air mattress settings to accommodate residents' weight for 2 of 6 residents (Resident #68 and Resident #20) reviewed for pressure ulcers.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, record review, and facility staff and resident interviews, the facility failed to keep an oxygen concentrator filter free from dust and debris for 1 of 5 residents reviewed for oxygen (Resident #15).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and staff interviews, the facility failed to ensure accurate medical records when a resident's medication administration was incorrectly documented as administered for 1 of 2 residents (Resident #85) reviewed for medical record accuracy.
October 25, 2023Complaint inspection · 2 citations
- G Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, record review, resident, staff, family, and Medical Director interviews the facility failed to protect Resident #1 from being physically restrained by Nurse Aide (NA) #1. NA #1 grabbed Resident #1's left forearm and held it when the resident became combative during incontinent care and Resident #1 was trying to hit NA #1 and NA #2. Resident #1 received a large purple bruise on her left forearm. This deficient practice affected 1 of 3 residents reviewed for dignity.
- G Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on observation, record review, resident, and staff interviews the facility failed to remove Nurse Aide (NA) #1 from a resident care assignment after NA #2 witnessed the NA grab Resident #1's left forearm to prevent her from hitting NA #1 and NA #2 when the resident became combative during incontinent care. In addition, the facility failed to identify, thoroughly investigate, and report the incident to the state agency, Adult Protect Services, and local Law Enforcement for 1 of 3 residents reviewed for dignity.
June 15, 2023Standard inspection · 5 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interview the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of behaviors, antipsychotic medication use, Pre-admission Screening and Resident Review, diagnoses, and discharge destination for 5 of 29 resident MDS assessments reviewed (Residents #47, #88, #18, #40 and #122).
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wrote5. Resident #48 was admitted to the facility on [DATE] with a diagnosis of bipolar. Physician orders included an order written on 10/15/2019 for Lithium Carbonate (a medication used to treat manic-depressive disorders, bipolar disorder, to stabilize the mood and reduce extremes in behaviors) 150 milligram (mg) capsule twice a day and Zyprexa (an antipsychotic medication that treats mental health conditions like bipolar disorders) 1 mg at bedtime for bipolar. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #48 was moderately cognitively impaired, displayed no behaviors toward others, diagnoses included bipolar disorder and received antipsychotic medications for seven days of the seven-day look back period. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews, the facility failed to discard outdated leftover cooked food and failed to label leftover cooked food stored in the main walk-in refrigerator. This practice had the potential to affect food served to the residents.
- C Post nurse staffing information every day.
Inspectors wroteBased on record review and staff interviews, the facility failed to post accurate staffing information for licensed and unlicensed nursing staff for 22 of 43 posted census daily staffing forms reviewed. A review of posted census daily staffing forms from 5/1/2023 to 6/11/2023 indicated the following posted census daily staffing forms contain incomplete and/or inaccurate number of staff working compared to the daily assignment sheets: a. On 5/12/2023, the posted census daily staffing form indicated 7 licensed staff for the 3p.m to 11p.m. shift, and there were 6 licensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. On the 11p.m. to 7a.m. shift, the posted census daily staffing form indicated 5 licensed staff and 7.5 unlicensed staff, and there were 4 licensed staff and 6.5 unlicensed staff scheduled on the 11p.m. to 7a.m daily assignment sheet. b. [...]
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review, staff interviews and Ombudsman interview, the facility failed to provide written notice of discharge to the ombudsman for 1 of 4 residents reviewed for discharge to the hospital (Resident #73).
Fire safety inspections
5 fire safety citations on file: 1 on February 13, 2026, 1 on November 20, 2024, 3 on June 15, 2023.
Every fire safety citation5 citations
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide properly protected cooking facilities.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| November 20, 2024 | Fine | $4,271 |
| November 20, 2024 | Fine | $8,400 |
| November 20, 2024 | Fine | $8,401 |
| November 20, 2024 | Payment Denial | 13 days from December 21, 2024 |
| October 25, 2023 | Fine | $7,901 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.52 | 3.85 | 3.86 |
| Registered nurses | 0.61 | 0.62 | 0.69 |
| All nursing staff on weekends | 2.83 | 3.42 | 3.42 |
| Nurse aides | 2.09 | ||
| Licensed practical nurses | 0.81 | ||
| Nursing staff turnover (share who left in a year) | 54.5% | 49.0% | 45.8% |
| Registered nurse turnover | 63.2% | 45.6% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.80 on weekdays and 2.83 on weekends, 26% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 1.74 in April to June 2025 to 3.52 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.52 | 0.61 | 3.80 | 2.83 | 7.0% | 0 of 90 | 115 |
| Oct to Dec 2025 | 3.32 | 0.39 | 3.37 | 3.18 | 10.9% | 0 of 92 | 123 |
| Jul to Sep 2025 | 3.12 | 0.51 | 3.28 | 2.70 | 12.9% | 0 of 92 | 127 |
| Apr to Jun 2025 | 1.74 | 0.23 | 1.78 | 1.65 | 42.6% | 12 of 91 | 122 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.6 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.3 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 11.8 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.3 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.7 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.6 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.5 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.3 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.2 | 1.8 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on June 6, 2025: "Ensure each resident receives an accurate assessment."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on February 13, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on June 6, 2025: "Provide safe and appropriate respiratory care for a resident when needed."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on February 13, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.83 hours per resident per day, below the North Carolina average of 3.42.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Glenbridge Health and Rehabilitation Boone, 19 mi · 1 of 5 stars · 41 citations
- Lotus Village Center for Nursing and Rehabilitatio Sparta, 19.2 mi · 1 of 5 stars · 52 citations
- Mountain City Care & Rehabilitation Center Mountain City, 20.3 mi · 5 of 5 stars · 6 citations
- Grayson Health and Rehabilitation Independence, 21.6 mi · 5 of 5 stars · 31 citations
- The Foley Center at Chestnut Ridge Blowing Rock, 22.1 mi · 2 of 5 stars · 20 citations
- Wilkesboro Health and Rehabilitation North Wilkesboro, 24.3 mi · 3 of 5 stars · 16 citations
- Wilkes Regional Medical Ctr Sn North Wilkesboro, 24.7 mi · 3 of 5 stars · 15 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Margate Health and Rehabilitation, LLC's Medicare star rating?
- CMS rates Margate Health and Rehabilitation, LLC 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Margate Health and Rehabilitation, LLC get at its last inspection?
- 3 health deficiencies at the standard inspection on February 13, 2026. The North Carolina average is 4.7.
- Has Margate Health and Rehabilitation, LLC been fined?
- Yes. CMS lists 4 fines totaling $28,973 in the last three years.
- Does Margate Health and Rehabilitation, LLC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Margate Health and Rehabilitation, LLC?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.