Pine Heights at Brattleboro Center for Nursing & R
187 Oak Grove Avenue, Brattleboro, VT 05301 · Windham County · (802) 257-0307
80 certified beds, about 77 residents a day · For profit - Corporation · Medicare and Medicaid since 1972
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 475023 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 17, 2025, inspectors cited 6 health deficiencies (the Vermont average is 7.9, the national average 9.2).
None of its 11 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.75 hours per resident per day, against 4.22 across Vermont and 3.86 nationally. Registered nurses accounted for 0.69 of those hours.
35.5% of nursing staff left within the year CMS measured (Vermont average 55.4%).
CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
006/23
409/24
609/25
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
5D
2E
2F
Potential for minimal harm
0A
1B
1C
June 23, 2026Complaint inspection · 1 citation
- B Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record review and interview the facility failed to notify the long-term care Ombudsman of transfer/discharges for 3 of 3 sampled residents.
September 17, 2025Standard inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to store, prepare, distribute and serve food in accordance with professional standards of food service safety. This has the potential to impact all residents.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and record review, the facility failed to complete annual evaluations for two of three Licensed Nursing Assistants sampled.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to ensure medications were stored in accordance with currently accepted professional principles for 2 of 4 medication carts.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review, the facility failed to ensure resident involvement in the care planning process for 1 of 20 residents (Resident #38).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow professional standards of practice related to care and maintenance of a PICC line for 1 of 1 resident (Resident #23).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, policy review, and staff interviews, the facility failed to implement infection control policies and procedures when staff didn't don personal protective equipment to handle an indwelling device for a resident on enhanced barrier precautions for 1 of 7 residents (Resident #11).
September 11, 2024Standard inspection, Complaint inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased upon observation and interview, the facility failed to meet food service safety requirements.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased upon observation, interview, and record review, the facility failed to provide Activities of Daily Living [ADL] care and assistance to maintain good nutrition for 1 dependent resident [Res.#39] of 3 sampled residents dependent on ADL assistance.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to provide services that included supervision, monitoring, and ADL (Activities of Daily Living) care necessary to prevent a fall from a wheelchair for 1 of 10 residents in the applicable sample (Resident #19).
- C Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interviews, observation, and record reviews, the facility failed to support the resident's right to file grievances anonymously for 5 out of 5 residents in the sample (Resident's #5, #26, #55, #53 and #67). This has the potential to affect all residents in the facility. Findings Include: Per interview at Resident Council (RC) on 9/11/2024 at 10:30 AM, 5 out of 5 residents revealed they did not know how to file a grievance anonymously, or at all, and had no access to forms to be able to file anonymously or independently. All five residents revealed if they had known and understood their rights to file a grievance, they would have done so. Per observation of all units at the facility at 11:45 AM, there was no evidence of grievance forms on any unit for a resident, or his/her representative, to submit a grievance independently or anonymously. [...]
June 28, 2023Standard inspection · 0 citations
Fire safety inspections
6 fire safety citations on file: 2 on July 13, 2022, 4 on May 5, 2021.
Every fire safety citation6 citations
- D Meet other general requirements that are deficient.
- D Have an enclosure around a vertical opening shaft.
- D Meet other general requirements that are deficient.
- D Have an enclosure around a vertical opening shaft.
- D Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Vermont | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.75 | 4.22 | 3.86 |
| Registered nurses | 0.69 | 0.80 | 0.69 |
| All nursing staff on weekends | 3.30 | 3.66 | 3.42 |
| Nurse aides | 2.24 | ||
| Licensed practical nurses | 0.83 | ||
| Nursing staff turnover (share who left in a year) | 35.5% | 55.4% | 45.8% |
| Registered nurse turnover | 28.6% | 39.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.94 on weekdays and 3.30 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.90 in April to June 2025 to 3.75 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.75 | 0.69 | 3.94 | 3.30 | 0.7% | 0 of 90 | 77 |
| Oct to Dec 2025 | 3.72 | 0.66 | 3.84 | 3.41 | 1.0% | 0 of 92 | 79 |
| Jul to Sep 2025 | 3.73 | 0.66 | 3.86 | 3.38 | 1.3% | 0 of 92 | 79 |
| Apr to Jun 2025 | 3.90 | 0.63 | 4.08 | 3.44 | 0.0% | 0 of 91 | 78 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Vermont, Jan to Mar 2026 | 4.25 | 0.79 | 4.47 | 3.71 | 23.2% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Vermont | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.8 | 19.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.7 | 5.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.2 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.1 | 17.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.7 | 5.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 12.8 | 19.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 15.3 | 22.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.1 | 17.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 2.9 | 1.8 |
Owners and operators
Legal business name: BRATTLEBORO CROSSINGS LLC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bnb Health Care Funds LLC | 5% or greater direct ownership interest | Organization | 7% | 01/01/2013 |
| Cohen, David | 5% or greater direct ownership interest | Individual | 7% | 11/01/2007 |
| Fuchs, Morris | 5% or greater direct ownership interest | Individual | 8% | 11/01/2007 |
| Goldenberg, Chaim | 5% or greater direct ownership interest | Individual | 5% | 11/01/2007 |
| Lipman, Michael | 5% or greater direct ownership interest | Individual | 5% | 11/01/2007 |
| Manela, Magda | 5% or greater direct ownership interest | Individual | 5% | 11/01/2007 |
| Ostreicher, Marvin | 5% or greater direct ownership interest | Individual | 22% | 11/01/2007 |
| Roberts, Tzivy | 5% or greater direct ownership interest | Individual | 7% | 01/01/2014 |
| Bokow, Barry | Direct ownership interest | Individual | 11/01/2007 | |
| David, Albert | Direct ownership interest | Individual | 11/01/2007 | |
| Eisen, Mordechai | Direct ownership interest | Individual | 11/01/2007 | |
| Geffner, Ira | Direct ownership interest | Individual | 11/01/2007 | |
| Gerber, Jennifer | Direct ownership interest | Individual | 11/01/2007 | |
| Laufer, Schmuel | Direct ownership interest | Individual | 11/01/2007 | |
| Lopiansky, Rebecca | Direct ownership interest | Individual | 11/01/2007 | |
| Lyons, Rachel | Direct ownership interest | Individual | 11/01/2007 | |
| Neuman, Gerald | Direct ownership interest | Individual | 11/01/2007 | |
| Ostreicher, David | Direct ownership interest | Individual | 11/01/2007 | |
| Ostreicher, Marc | Direct ownership interest | Individual | 11/01/2007 | |
| Pollack, Nathan | Direct ownership interest | Individual | 11/01/2007 | |
| Shaya-Mograby, Moshe | Direct ownership interest | Individual | 11/01/2007 | |
| Skoczylas, Dvora | Direct ownership interest | Individual | 01/01/2025 | |
| Skoczylas, Josef | Direct ownership interest | Individual | 11/01/2007 | |
| Steg, Yitzchok | Direct ownership interest | Individual | 11/01/2007 | |
| Warman, Elissa | Direct ownership interest | Individual | 11/01/2007 | |
| Biderman, Michael | Indirect ownership interest | Individual | 01/01/2013 | |
| Biderman, Sol | Indirect ownership interest | Individual | 01/01/2013 | |
| Biderman, Yehuda | Indirect ownership interest | Individual | 01/01/2013 | |
| Beauregard, David | Operational/managerial control | Individual | 05/08/2023 | |
| Bokow, Barry | Operational/managerial control | Individual | 07/01/2016 | |
| Dickey, Kari | Operational/managerial control | Individual | 11/18/2024 | |
| Ostreicher, Marvin | Operational/managerial control | Individual | 11/01/2007 | |
| Goldenberg, Harold | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/15/2026 | |
| Goldenberg, Leon | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/09/2026 | |
| Goldenberg, Malky | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/15/2026 | |
| Hirsh, Libe | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/09/2026 | |
| Barry Bokow 2012 Family Trust | Adp of the SNF | Organization | 08/07/2020 | |
| Bnb Health Care Funds LLC | Adp of the SNF | Organization | 01/01/2013 | |
| Bpb Ventures LLC | Adp of the SNF | Organization | 11/01/2007 | |
| Cedar Hill Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Ep Brattleboro Acquisition LLC | Adp of the SNF | Organization | 11/01/2007 | |
| Ghl Enterprises | Adp of the SNF | Organization | 11/01/2007 | |
| Juniper Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Marvin Ostreicher Family Trust 2012 | Adp of the SNF | Organization | 12/27/2012 | |
| National Health Care Associates Inc | Adp of the SNF | Organization | 11/01/2007 | |
| Oak Drive Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Preferred Professional Services LLC | Adp of the SNF | Organization | 11/01/2007 | |
| Preferred Therapy Solutions LLC | Adp of the SNF | Organization | 11/01/2007 | |
| Rolling Hill Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Susan Ostreicher Family Trust 2012 | Adp of the SNF | Organization | 12/27/2012 | |
| Almeida, Elizabeth | Adp of the SNF | Individual | 11/01/2007 | |
| Beauregard, David | Adp of the SNF | Individual | 01/09/2026 | |
| Bokow, Barry | Adp of the SNF | Individual | 07/01/2016 | |
| Bokow, Michael | Adp of the SNF | Individual | 09/30/2015 | |
| Cohen, David | Adp of the SNF | Individual | 11/01/2007 | |
| Dickey, Kari | Adp of the SNF | Individual | 12/01/2025 | |
| Fuchs, Morris | Adp of the SNF | Individual | 11/01/2007 | |
| Lopiansky, Rebecca | Adp of the SNF | Individual | 05/14/2025 | |
| Manela, Magda | Adp of the SNF | Individual | 11/01/2007 | |
| Ostreicher, David | Adp of the SNF | Individual | 05/14/2025 | |
| Ostreicher, Marc | Adp of the SNF | Individual | 05/14/2025 | |
| Ostreicher, Marvin | Adp of the SNF | Individual | 11/01/2007 | |
| Ostreicher, Susan | Adp of the SNF | Individual | 11/01/2007 | |
| Roberts, Tzivy | Adp of the SNF | Individual | 01/01/2014 | |
| Steg, Shayna | Adp of the SNF | Individual | 05/14/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on June 23, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on September 17, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on September 17, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on September 11, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.30 hours per resident per day, below the Vermont average of 3.66.
Other nursing homes nearby
- Thompson House Nursing Home Brattleboro, 0.2 mi · 1 of 5 stars · 7 citations
- Vernon Green Nursing Home Vernon, 6.1 mi · 3 of 5 stars · 45 citations
- Cheshire County Home Westmoreland, 10.3 mi · 4 of 5 stars · 9 citations
- Applewood Center Winchester, 10.6 mi · 5 of 5 stars · 7 citations
- Covenant Living of Keene Keene, 14.5 mi · 4 of 5 stars · 6 citations
- Langdon Place of Keene Keene, 15.5 mi · 5 of 5 stars · 6 citations
- Keene Center, Genesis Healthcare Keene, 15.6 mi · 3 of 5 stars · 10 citations
- Alpine Healthcare Center Keene, 15.6 mi · 1 of 5 stars · 21 citations
Vermont contacts for a concern about a nursing home
These are the official offices in Vermont. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Vermont Division of Licensing and Protection, Survey and Certification, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Vermont Long-Term Care Ombudsman Project, Vermont Legal Aid, 1-800-889-2047. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Vermont DLP Survey Statements (Find Survey Results), where Vermont publishes its own records on licensed homes.
Common questions
- What is Pine Heights at Brattleboro Center for Nursing & R's Medicare star rating?
- CMS rates Pine Heights at Brattleboro Center for Nursing & R 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pine Heights at Brattleboro Center for Nursing & R get at its last inspection?
- 6 health deficiencies at the standard inspection on September 17, 2025. The Vermont average is 7.9.
- Has Pine Heights at Brattleboro Center for Nursing & R been fined?
- CMS lists no fines in the last three years.
- Does Pine Heights at Brattleboro Center for Nursing & R accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pine Heights at Brattleboro Center for Nursing & R?
- CMS lists 65 owners and managers, and links the home to National Health Care Associates. Legal business name: BRATTLEBORO CROSSINGS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.