Home / Pennsylvania / New Castle
Quality Life Services - New Castle
520 Friendship Street, New Castle, PA 16101 · Lawrence County · (412) 654-7791
204 certified beds, about 138 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1967
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395003 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 21, 2026, inspectors cited 12 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
None of its 26 health citations since October 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.43 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 0.51 of those hours.
55.9% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
CMS links it to Quality Life Services, an affiliated group of 10 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
110/23
106/24
210/24
905/25
112/25
1205/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
16D
7E
1F
Potential for minimal harm
0A
1B
1C
May 21, 2026Standard inspection, Complaint inspection · 12 citations
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on a review of facility policy, observations, and resident and staff interviews, it was determined that the facility failed to make accessible grievance forms, and access to the grievance box by wheelchair dependent residents to enable filing grievances anonymously in the main entrance.
- E Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on review of facility policies, clinical records, and staff interviews, it was determined that the facility failed to provide the resident and/or resident representative with a written notice of the facility bed-hold policy (explanation of how long a bed can be held during a leave of absence and the cost per day), upon or within twenty-four hours of transfer for two of eight residents reviewed for hospitalization (Residents R2 and R9) and failed to make certain that the necessary resident information was communicated to the receiving health care provider upon transfer to the hospital for six of eight residents reviewed for hospitalization (Residents R2, R8, R9, R11, R118, and Closed Record CR147).
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on review of facility policy and clinical records, observations, and staff and resident interview, it was determined that the facility failed to promote cleanliness and help prevent the spread of infection regarding respiratory care equipment for seven of 30 residents (Residents R7, R24, R31, R41, R75, R87, and R155).
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on review of facility policy, observations, and staff interview, it was determined that the facility failed to discard of and properly label after opening multi-dose insulin (medication to treat elevated blood sugar levels) pens with the date it was opened, and failed to discard of one multi dose insulin pen and one [NAME] dose vial of Tubersol (an injectable diagnostic solution test to determine if a person has been infected with tuberculosis) in two of four medication carts (2 west cart 2, east 2 cart 2) and one of two medication storage rooms reviewed (East Med storage room).
- D Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on review of Food Committee and Resident Council minutes, and resident and staff interviews, it was determined that the facility failed to respond to resident concerns identified during Resident Council and Food Committee minutes for three months reviewed (February 2026, March 2026, and April 2026).
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on review of facility policy, clinical records, and staff interview, it was determined that the facility failed to provide a clinical rationale for the continued use of an as needed (PRN) psychotropic (mind altering) medication beyond 14 days for one of five residents reviewed for unnecessary medications (Resident R6).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of facility policy, clinical records, and staff interview, it was determined that the facility failed to review and revise comprehensive care plans to reflect the current care and services for one of 30 residents reviewed (Resident R5) and failed to ensure that the resident and/or resident representative was offered the opportunity to participate in the development, review, and/or revision of their person-centered care plan for one of 30 residents reviewed (Resident R136).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the hospice/facility agreement and clinical records, and staff interview, it was determined that the facility failed to maintain current information related to Hospice services for one of 23 residents reviewed (Resident R7).
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on review of facility policies, observations, and staff interview, it was determined that the facility failed to serve food in a safe and sanitary manner during tray line and ensure that food was stored in accordance with standards for food safety in two of three resident pantries checked (1 [NAME] and East Wing pantries).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of facility policy and clinical records, observation, and staff interview, it was determined that the facility failed to follow acceptable infection control practices regarding enhanced barrier precautions (EBP) during a dressing change for one of two residents with pressure ulcers requiring wound care reviewed (Resident R5).
- C Post nurse staffing information every day.
Inspectors wroteBased on observations and staff interview, it was determined that the facility failed to ensure that the required nursing staffing information was posted on a daily basis.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of clinical records, facility documentation, facility policies, and staff interview, it was determined that the facility failed to maintain complete and accurate records for six of 31 residents (Residents R3, R19, R59, R87, R114 and Closed Record CR150).
December 2, 2025Complaint inspection · 1 citation
- D Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Inspectors wroteBased on review of facility policy and clinical records, and staff interviews, it was determined that the facility failed to ensure that in preparation for a room change, the resident and/or resident's responsible party received written notice, including the reason for the change, before the resident's room was changed for five of seven residents reviewed with a room change (Residents R1, R2, R3, R4, and R5).
May 8, 2025Standard inspection, Complaint inspection · 9 citations
- E Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on review of the Long Term Care Facility Resident Assessment Instrument 3.0 User's Manual October 2024 (RAI-assessment guide used to plan the provision of care for residents), and clinical record review, and staff interview, it was determined that the facility failed to initiate a baseline care plan and provide a written summary of the baseline care plan and order summary to the resident and/or representative for four of 13 residents reviewed (Resident R119, R28, R129, and R383).
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on a review of facility records, observations, and staff interview, it was determined the facility failed to maintain safe storage of ice for residents for one of one ice machines located in the kitchen.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on review of facility policy and clinical records, observations, and staff and resident interview, it was determined that the facility failed to ensure the privacy and dignity of residents with an indwelling foley catheter (tubing inserted into the bladder to drain urine) for two of three residents reviewed for catheters (Residents R129 and R383).
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual October 2024 (RAI-assessment guide used to plan the provision of care for residents), clinical records and facility policy, and resident and staff interviews, it was determined that the facility failed to notify the resident's representative of a change in condition and/or treatment for one of six residents reviewed (Resident R22).
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on review facility policy and clinical records, observations, and staff interview, it was determined that the facility failed to ensure adequate physician orders were in place for an indwelling urinary catheter (a medical device that helps drain urine from the bladder) and failed to provide appropriate care for one of three residents reviewed for catheters (Resident R383).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on review of facility policy and clinical records, observations, and staff interview, it was determined that the facility failed to promote cleanliness and help prevent the spread of infection regarding respiratory care equipment for three of three residents reviewed (Residents R1, R22, and R28).
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on review of the facility documents and clinical records, and resident and staff interview, it was determined that the facility failed to maintain complete and accurate records relating to dialysis (a medical procedure that filters blood when the kidneys are not functioning properly) communication for one of three residents reviewed for dialysis (Resident R28).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on review of facility policy, observations, and staff interview, it was determined that the facility failed to label a multi-dose insulin (medication to treat elevated blood sugar levels) vials with the date it was opened, in two of three medication carts (Cart 1 and Cart 2).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of facility policy, observations, and staff interviews, it was determined that the facility failed to implement enhanced barrier precautions for one of four residents reviewed related to infection control (Resident R383).
October 25, 2024Complaint inspection · 2 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on review of facility policies, observations, and staff interviews, it was determined that the facility failed to properly maintain kitchen equipment and maintain sanitary operations in the main kitchen.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of facility policy and closed clinical records and staff interview, it was determined that the facility failed to notify a medical provider of a need to alter treatment due to resident symptoms and/or complaints for one of seven residents reviewed (Closed Record Resident CR1).
June 14, 2024Standard inspection · 1 citation
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on review of facility policy and manufacturer's instructions, observations and staff interview, it was determined that the facility failed to label one multi-dose vial of Aplisol-tuberculin purified protein derivative (PPD-testing solution for tuberculosis) injection with the date it was opened in one of three medication storage rooms observed (Two East Hall).
October 11, 2023Complaint inspection · 1 citation
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of facility policies, review of the Pennsylvania Department of Health 2023-PAHAN-694-05-11-UPD, Update: Interim Infection Prevention and Control Recommendations for COVID-19 in Healthcare Settings and staff interviews, it was determined that the facility failed to follow infection control measures to prevent possible cross contamination on one of two units (2-West).
Fire safety inspections
17 fire safety citations on file: 5 on May 21, 2026, 8 on May 8, 2025, 4 on June 14, 2024.
Every fire safety citation17 citations
- F Properly provide smoke detection systems in areas open to corridors.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Provide properly protected cooking facilities.
- B Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have exits that are accessible at all times.
- D Have properly located and lighted "Exit" signs.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C Establish emergency prep training and testing.
- C Install emergency lighting that can last at least 1 1/2 hours.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Have properly located and lighted "Exit" signs.
- C Meet other general requirements.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.43 | 3.89 | 3.86 |
| Registered nurses | 0.51 | 0.79 | 0.69 |
| All nursing staff on weekends | 3.19 | 3.53 | 3.42 |
| Nurse aides | 2.02 | ||
| Licensed practical nurses | 0.89 | ||
| Nursing staff turnover (share who left in a year) | 55.9% | 44.5% | 45.8% |
| Registered nurse turnover | 64.0% | 39.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.04 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.52 on weekdays and 3.19 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.71 in April to June 2025 to 3.43 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.43 | 0.51 | 3.52 | 3.19 | 6.3% | 0 of 90 | 138 |
| Oct to Dec 2025 | 3.72 | 0.53 | 3.83 | 3.44 | 9.9% | 0 of 92 | 140 |
| Jul to Sep 2025 | 3.79 | 0.59 | 3.91 | 3.47 | 7.3% | 0 of 92 | 134 |
| Apr to Jun 2025 | 3.71 | 0.59 | 3.87 | 3.29 | 9.6% | 0 of 91 | 137 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 11.9 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.2 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.8 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.1 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.8 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 19.8 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.3 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.0 | 9.5 | 12.0 |
Owners and operators
Legal business name: QUALITY LIFE SERVICES - NEW CASTLE, LLC. CMS links this home to Quality Life Services, a group of 10 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Tack, Steven | 5% or greater indirect ownership interest | Individual | 33% | 07/01/2024 |
| Tack-Beardsley, Susan | 5% or greater indirect ownership interest | Individual | 33% | 07/01/2024 |
| Allison, Heather | Operational/managerial control | Individual | 07/01/2024 | |
| Markivich, Michael | Operational/managerial control | Individual | 07/01/2024 | |
| Tack, Steven | Operational/managerial control | Individual | 07/01/2024 | |
| Tack-Beardsley, Susan | Operational/managerial control | Individual | 07/01/2024 | |
| Tack-Yurek, Mary | Operational/managerial control | Individual | 07/01/2024 | |
| Golden Hill Nursing and Rehab LP | Adp of the SNF | Organization | 07/01/2024 | |
| Holsinger PC | Adp of the SNF | Organization | 07/01/2024 | |
| Allison, Heather | Adp of the SNF | Individual | 07/01/2024 | |
| Carter, Christine | Adp of the SNF | Individual | 07/01/2024 | |
| Kania, Tonia | Adp of the SNF | Individual | 07/01/2024 | |
| Moses, Robert | Adp of the SNF | Individual | 07/01/2024 | |
| Stafford, Lisa | Adp of the SNF | Individual | 07/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on May 21, 2026: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 21, 2026: "Provide safe and appropriate respiratory care for a resident when needed."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 21, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on May 21, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.19 hours per resident per day, below the Pennsylvania average of 3.53.
Other nursing homes nearby
- Avalon Care Center New Castle, 0.2 mi · 2 of 5 stars · 29 citations
- Haven Convalescent Home, Inc New Castle, 0.6 mi · 5 of 5 stars · 1 citation
- Edison Manor Nursing & Rehabilitation Center New Castle, 1.6 mi · 1 of 5 stars · 36 citations
- Kadima Rehabilitation & Nursing at New Castle New Castle, 1.7 mi · 4 of 5 stars · 10 citations
- Jameson Nursing and Rehab Center New Castle, 4.3 mi · 5 of 5 stars · 4 citations
- Kadima Rehabilitation & Nursing at New Wilmington New Wilmington, 8.6 mi · 4 of 5 stars · 9 citations
- Shenango Presbyterian Seniorcare New Wilmington, 8.9 mi · 5 of 5 stars · 1 citation
- Masternick Memorial Health Care Center New Middletown, 11.4 mi · 4 of 5 stars · 7 citations
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Quality Life Services - New Castle's Medicare star rating?
- CMS rates Quality Life Services - New Castle 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Quality Life Services - New Castle get at its last inspection?
- 12 health deficiencies at the standard inspection on May 21, 2026. The Pennsylvania average is 10.
- Has Quality Life Services - New Castle been fined?
- CMS lists no fines in the last three years.
- Does Quality Life Services - New Castle accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Quality Life Services - New Castle?
- CMS lists 14 owners and managers, and links the home to Quality Life Services. Legal business name: QUALITY LIFE SERVICES - NEW CASTLE, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.