Riverside Health & Rehabilitation
1301 E Broadway, Missoula, MT 59802 · Missoula County · (406) 721-0680
72 certified beds, about 67 residents a day · For profit - Partnership · Medicare and Medicaid since 1988
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 275126 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 15, 2026, inspectors cited 6 health deficiencies (the Montana average is 11.2, the national average 9.2).
Of 32 health citations since November 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $35,139 in the last three years; the largest was $35,139, and the latest is dated January 15, 2026.
Nurses and nurse aides worked 3.99 hours per resident per day, against 4.05 across Montana and 3.86 nationally. Registered nurses accounted for 0.85 of those hours.
62.8% of nursing staff left within the year CMS measured (Montana average 54.8%).
CMS links it to The Goodman Group, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
611/23
1311/24
203/25
701/26
406/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 32 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
17D
9E
4F
Potential for minimal harm
0A
1B
0C
June 17, 2026Complaint inspection · 4 citations
- F Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interview and record review, the facility failed to provide sufficient staffing, which contributed to ADLs not being completed for dependent residents for 4 (#s 1, 3, 6, and 8), low staffing concerns reported by residents for 4 (#s 1, 4, 5, and 9) of 9 sampled residents; and multiple staff concerns of not having enough time to complete assigned tasks or take their breaks.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide ADL care of bathing for dependent residents for 4 (#s 1, 3, 6, and 8) of 9 sampled residents. This caused resident #1 to feel unclean.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to protect a resident's right to be free from non-consensual sexual contact by a staff member and ensure the resident had necessary social services following the alleged event for sexual abuse, and the resident was bothered, embarrassed, and felt humiliated after the event, for 1 (#1) of 9 sampled residents. This deficient practice did not allow the resident the opportunity to heal from the alleged event, which still bothered him as of the survey, and he was reportedly self-isolating due to his fear.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility failed to complete a thorough investigation for an allegation of sexual abuse by a staff member for 1 (#1) of 9 sampled residents. This caused the resident to be frustrated that there was no resolution to the investigation.
January 15, 2026Standard inspection, Complaint inspection · 7 citations
- G Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide pain management which was acceptable to the resident's goals for 1 (#3) of 25 residents sampled. The deficient practice resulted in poor pain management and decreased quality of life for the resident who consistently reported having severe pain.
- F Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on interviews and record review, the facility failed to serve the substituted menu items to meet the nutritional needs of residents in accordance with established national guidelines and have the facility's dietitian review the changes for nutritional adequacy for 2 (#s 40 and 69) of 25 sampled residents. This deficient practice resulted in the residents becoming frustrated with menu selection and residents receiving food from the kitchen were not having nutritional needs met.
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure food was served that was palatable, attractive, and at a safe and appetizing temperature for 7 (#s 40, 41, 49, 56, 66, 69, and 79) of 25 sampled residents. This deficient practice resulted in the residents' dissatisfaction with the food, and it potentially affected any resident who received food from the kitchen.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to date and monitor refrigerated foods, dry goods, and items brought in by families, to ensure items were used by the use-by date or discarded, and the facility failed to store food items off the floor. This deficient practice placed residents who received meals from the facility at risk of food-borne illness.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to maintain a comfortable environment for residents by maintaining a temperature range of 71 to 81 F in resident rooms for 1 (#64) of 25 sampled residents. This deficient practice resulted in resident #64 being cold.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record review, the facility failed to ensure a resident was free from misappropriation of resident funds by a staff member for 1 (#48) of 25 sampled residents. This deficient practice resulted in the loss of $500 plus travel expenses for resident #48. The facility identified the failure of a staff member accepting money from a resident and addressed and corrected the deficient practice before the survey, resulting in the findings of past non-compliance.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide clean equipment for respiratory treatment for 1 (#69) of 5 residents sampled. This deficient practice placed the resident at risk for inhalation of foreign material and respiratory infections.
March 25, 2025Complaint inspection · 2 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review, the facility failed to update a care plan to reflect a new pressure wound, for 1 (#7) of 11 residents sampled for wounds. The failure placed the resident at risk for improper wound care, wound progression, and infection.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement wound prevention measures for a resident with history of pressure wounds and elevated risk for the development of pressure ulcers; failed to implement pressure relieving measures after the development of a new Stage II sacral wound, and failed to accurately assess and monitor a new Stage II sacral wound for 1 (#7) of 11 residents sampled for wounds. The wound management failures placed the resident at risk for wound progression and infection.
November 7, 2024Standard inspection, Complaint inspection · 13 citations
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on interviews and record review, the facility failed to honor a resident's right to privacy by entering the residents' room without consent and going through residents' items for 2 (#s 6 and 14), and the practice upset the two residents involved; and the facility failed to ensure residents had the opportunity to engage in political voting for 2 [#s 5 and 19] of 24 sampled residents, and #5 and 19 wanted to vote if able.
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure residents knew how to file a grievance and provide residents an option for reporting grievances anonymously, for 4 (#s 6, 14, 23 and 41) of 24 sampled residents.
- E Provide or obtain dental services for each resident.
Inspectors wroteBased on observations, interviews and record review, the facility failed to ensure a resident was referred for dental services after dentures were lost, while the resident was living at the facility for 1 (#41) of 24 sampled residents. This practice led to resident #41 being required to eat soft and pureed foods, and the facility had the opportunity to address the concerns over an extended period of time, and had multiple opportunities to correct the concerns, but did not.
- E Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure call lights were within reach for 3 (#s 5, 37, and 55) of 24 sampled residents, and the residents were not able to reach or use the call lights.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to accommodate a resident's needs when he was sitting in his wheelchair, and complete an assessment for positioning aids, for 1 resident (#7) of 2 sampled residents with one sided weakness who require a wheelchair for mobility, but he was unable to hold up his torso/head, which would often lean forward.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interviews and record review, the facility failed to ensure the accuracy of the Quarterly MDS assessment, for medications and hearing, for 2 (#s 11 and 23) of 24 sampled residents.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, interview, and record review, the facility failed to develop and implement a baseline care plan for a resident's foley catheter care within 48 hours of admission for 1 (#61) of 4 sub-sampled residents with a urinary catheter.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement a comprehensive, person-centered care plan, for a resident receiving anticoagulant medication, for 1 (#61) of 7 sub-sampled residents receiving anticoagulation therapy.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to review and revise the comprehensive care plan after Quarterly and Annual assessments, for 1 (#41) of 24 sampled residents.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on observation, interview, and record review, the facility failed to replace a missing hearing aid for 1 resident (#11) of 1 sampled resident who required hearing aids. This deficiency affected resident #11's ability to hear since July of 2024.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to record medication refrigerator temperatures daily and add dates to medications when opened. This deficient practice may negatively affect any resident who utilized the facility's refrigerated medications if the refrigerator temperatures were not maintained or medications were used beyond expiration dates.
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide assistive utensils for 1 (#11) of 2 sampled residents. This deficiency affected resident #11's ability to handle her utensils while eating and increased her risk of weight loss.
- B Honor the resident's right to manage his or her financial affairs.
Inspectors wroteBased on interviews and record review, the facility failed to make personal funds available to residents on the same day, for amounts less than $100 for Medicare residents or $50 for Medicaid residents, on weekends for 3 (#s 6, 14, and 23) of 24 sampled residents. This practice required residents to wait until business hours on Monday to access their personal funds for food, drinks, activities, or outings.
November 20, 2023Standard inspection · 6 citations
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observation, interview, and record review, the facility failed to promptly address resident grievances for 6 (#s 8, 17, 22, 28, 35, and 126) of 36 sampled residents.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review, the facility failed to serve food that was palatable, attractive, and at a safe and appetizing temperature for 7 (#s 6, 8, 17, 28, 35, 42, and 58) of 36 sampled residents.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure staff used hand hygiene during medication administration for 6 (#s 14, 48, 63, 68, 123, and 126) of 36 sampled residents.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure nursing staff failed to change oxygen tubing for 1 (#2) of 36 sampled residents, increasing the risk for respiratory infection.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure blood glucose test strips were labeled with an open date for 4 (#s 39, 63, 122, and 126) of 36 sampled residents.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility failed to administer the pneumococcal vaccine, or obtain declinations for them, for 2 (#s 2 and 41) of 36 sampled residents.
Fire safety inspections
22 fire safety citations on file: 9 on January 15, 2026, 5 on November 7, 2024, 8 on November 20, 2023.
Every fire safety citation22 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Install properly constructed windows in hallway walls or doors.
- D Ensure proper storage of liquid oxygen.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Ensure proper usage of power strips and extension cords.
- D Install corridor and hallway doors that block smoke.
- D Meet requirements for the installation and maintenance of electrical systems.
- C Inspect, test, and maintain automatic sprinkler systems.
- F Conduct testing and exercise requirements.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- D Install a fire alarm system that can be heard throughout the facility.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| January 15, 2026 | Fine | $35,139 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Montana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.99 | 4.05 | 3.86 |
| Registered nurses | 0.85 | 0.98 | 0.69 |
| All nursing staff on weekends | 3.57 | 3.59 | 3.42 |
| Nurse aides | 2.84 | ||
| Licensed practical nurses | 0.30 | ||
| Nursing staff turnover (share who left in a year) | 62.8% | 54.8% | 45.8% |
| Registered nurse turnover | 53.3% | 48.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.72 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.16 on weekdays and 3.57 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.84 in April to June 2025 to 3.99 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.99 | 0.85 | 4.16 | 3.57 | 11.4% | 0 of 90 | 67 |
| Oct to Dec 2025 | 3.83 | 0.73 | 3.99 | 3.44 | 6.1% | 0 of 92 | 66 |
| Jul to Sep 2025 | 3.70 | 0.81 | 3.80 | 3.44 | 6.7% | 0 of 92 | 69 |
| Apr to Jun 2025 | 3.84 | 0.93 | 3.97 | 3.51 | 10.4% | 0 of 91 | 67 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Montana, Jan to Mar 2026 | 3.91 | 0.89 | 4.10 | 3.46 | 11.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Montana
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Montana, all employers | |||
| CNAs (nursing assistants) | $19.67 | $18.29 to $22.86 | 4,390 |
| LPNs and LVNs | $29.91 | $27.95 to $32.14 | 1,620 |
| Registered nurses | $41.00 | $38.56 to $48.46 | 10,950 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Montana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 20.9 | 18.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.9 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 2.9 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.8 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.9 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.4 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.1 | 6.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.9 | 20.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.9 | 19.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.1 | 14.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.4 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 2.2 | 1.8 |
Owners and operators
Legal business name: RIVERSIDE HEALTH CARE CENTER. CMS links this home to The Goodman Group, a group of 9 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Caron Corporation | 5% or greater direct ownership interest | Organization | 11/01/1988 | |
| Jbgrs Inc | 5% or greater direct ownership interest | Organization | 01/01/1996 | |
| Riverside Health Care Center | 5% or greater direct ownership interest | Organization | 09/04/1987 | |
| John B. Goodman 2006 Irrv Grantor Tr | 5% or greater indirect ownership interest | Organization | 25% | 02/28/2017 |
| Benson, Randall | 5% or greater indirect ownership interest | Individual | 10% | 02/28/2017 |
| Salmen, Thomas | 5% or greater indirect ownership interest | Individual | 10% | 02/28/2017 |
| Weichert, James | 5% or greater indirect ownership interest | Individual | 10% | 02/28/2017 |
| Wilson, Mark | 5% or greater indirect ownership interest | Individual | 10% | 02/28/2017 |
| Waylett, Annie | W-2 managing employee | Individual | 12/04/2020 | |
| Weichert, James | Corporate director | Individual | 03/30/2017 | |
| Benson, Randall | Corporate officer | Individual | 06/26/2015 | |
| Edinger, Craig | Corporate officer | Individual | 10/21/2016 | |
| Knacke, Clinton | Corporate officer | Individual | 10/12/2022 | |
| Olson, Denise | Corporate officer | Individual | 09/16/2013 | |
| Caron Corporation | General partnership interest | Organization | 11/01/1998 | |
| Jbgrs Inc | General partnership interest | Organization | 07/14/2010 | |
| John B. Goodman 2006 Irrv Grantor Tr | General partnership interest | Organization | 02/28/2017 | |
| Benson, Randall | General partnership interest | Individual | 02/28/2017 | |
| Salmen, Thomas | General partnership interest | Individual | 02/28/2017 | |
| Weichert, James | General partnership interest | Individual | 02/28/2017 | |
| Wilson, Mark | General partnership interest | Individual | 02/28/2017 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on June 17, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on January 15, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on January 15, 2026: "Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on March 25, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.57 hours per resident per day, below the Montana average of 3.59.
Other nursing homes nearby
- Missoula Health & Rehabilitation Center Missoula, 2 mi · 4 of 5 stars · 27 citations
- Village Health & Rehabilitation Missoula, 3.5 mi · 3 of 5 stars · 25 citations
- The Living Centre Stevensville, 24.9 mi · 5 of 5 stars · 10 citations
Montana contacts for a concern about a nursing home
These are the official offices in Montana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Montana DPHHS, Office of Inspector General, Certification Bureau, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Montana Long-Term Care Ombudsman Program, Senior and Long Term Care Division, (800) 332-2272. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Certification Bureau Survey Results and Plans of Correction, where Montana publishes its own records on licensed homes.
Common questions
- What is Riverside Health & Rehabilitation's Medicare star rating?
- CMS rates Riverside Health & Rehabilitation 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Riverside Health & Rehabilitation get at its last inspection?
- 6 health deficiencies at the standard inspection on January 15, 2026. The Montana average is 11.2.
- Has Riverside Health & Rehabilitation been fined?
- Yes. CMS lists 1 fine totaling $35,139 in the last three years.
- Does Riverside Health & Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Riverside Health & Rehabilitation?
- CMS lists 21 owners and managers, and links the home to The Goodman Group. Legal business name: RIVERSIDE HEALTH CARE CENTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.