Home / New Hampshire / Manchester
Saint Teresa Rehabilitation & Nursing Center
519 Bridge Street, Manchester, NH 03104 · Hillsborough County · (603) 668-2373
51 certified beds, about 46 residents a day · Non profit - Corporation · Medicare and Medicaid since 1996
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305071 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 29, 2026, inspectors cited 6 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 15 health citations since March 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.01 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.
47.4% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Catholic Charities New Hampshire, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
703/24
203/25
604/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
10D
2E
0F
Potential for minimal harm
0A
3B
0C
April 29, 2026Standard inspection · 6 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, the facility failed to update the water management plan as necessary and to implement monitoring measures to prevent the growth and spread of Legionella and other opportunistic waterborne pathogens in a facility with a census of 45 residents.
- D Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on interview and record review, the facility failed to facilitate a quarterly care plan meeting for 1 of 1 resident reviewed for care planning in a final sample of 12 residents. (Resident identifier is #24.)
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to report an injury of unknown source timely to the State Survey Agency (SSA) and report an allegation of abuse to the administrator for 2 of 2 residents reviewed for abuse in a final sample of 12 residents. (Resident identifiers are #24 and #54.)
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview, observation, and record review, the facility failed to thoroughly investigate alleged violations for 1 of 2 residents reviewed for abuse in a final sample of 12 residents. (Resident identifier is #24.)
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, the facility to ensure that physician's orders were followed for 1 of 5 residents observed for medication administration and for 1 of 1 resident reviewed for general in a final sample of 12 residents. (Resident identifiers are #6 and #25.)
- D Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and policy review, the facility failed to ensure the Food Service Director met minimum qualifications.
March 7, 2025Standard inspection · 2 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure that medications and treatments were administered as ordered for 1 of 1 resident reviewed for Pain Management (Resident identifier is #197) and 1 of 1 resident reviewed for Skin Conditions (Resident identifier is #29) in a final sample of 12 residents.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure expired medications were removed from stock and multi-dose vials were labeled with an open expiration date for 1 of 1 medication carts observed ([NAME] Medication Cart) and 1 of 1 medication rooms observed.
March 28, 2024Standard inspection · 7 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, record review, and policy review, it was determined that the facility failed to follow Centers for Disease Control and Prevention (CDC) guidance for Transmission Based Precautions (TBP) for 5 of 9 residents with suspected Norovirus (Resident Identifiers #21 and #30, #9, #17, and #13).
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to implement policies and procedures to ensure screening of staff was conducted prior to working for 1 of 5 staff reviewed for background checks (Staff H).
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) screening was done for 1 of 2 residents reviewed for PASARR in a final sample of 12 residents (Resident Identifier #2).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to follow physician orders for 1 of 5 residents reviewed for medication pass in a final sample of 12 residents. (Resident Identifier #32).
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to provide the resident or the resident's representative with a written notice of transfer/discharge and also failed to send a copy of the written notice of transfer/discharge to the Long-Term Care (LTC) Ombudsman for 1 of 2 residents reviewed for transfer/discharge in a final sample of 12 residents (Resident Identifier #14).
- B Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to notify residents of the bed hold policy before transfer for 1 of 1 resident reviewed for hospitalizations in a final survey sample of 12 residents (Resident Identifier #14).
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the residents' Minimum Data Set (MDS) accurately reflected the resident's status for 2 of 12 residents reviewed for MDS in a final sample of 12 residents (Resident Identifiers #35 and #42).
Fire safety inspections
12 fire safety citations on file: 1 on April 29, 2026, 5 on March 7, 2025, 6 on March 28, 2024.
Every fire safety citation12 citations
- D Have simulated fire drills held at unexpected times.
- E Provide properly protected cooking facilities.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have exits that are accessible at all times.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have simulated fire drills held at unexpected times.
- C Conduct testing and exercise requirements.
- C Install emergency lighting that can last at least 1 1/2 hours.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.01 | 3.90 | 3.86 |
| Registered nurses | 0.70 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.51 | 3.47 | 3.42 |
| Nurse aides | 2.60 | ||
| Licensed practical nurses | 0.70 | ||
| Nursing staff turnover (share who left in a year) | 47.4% | 44.1% | 45.8% |
| Registered nurse turnover | 40.0% | 40.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.19 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.21 on weekdays and 3.51 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.06 in April to June 2025 to 4.01 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.01 | 0.70 | 4.21 | 3.51 | 6.8% | 1 of 90 | 46 |
| Oct to Dec 2025 | 4.13 | 0.77 | 4.28 | 3.76 | 6.4% | 0 of 92 | 46 |
| Jul to Sep 2025 | 4.04 | 0.68 | 4.15 | 3.77 | 3.9% | 0 of 92 | 45 |
| Apr to Jun 2025 | 4.06 | 0.88 | 4.21 | 3.70 | 7.0% | 0 of 91 | 43 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.4 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 5.5 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.8 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.3 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 17.2 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.5 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 0.0 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.9 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 20.9 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.9 | 1.8 |
Owners and operators
Legal business name: ST TERESA REHABILITATION & NURSING CENTER. CMS links this home to Catholic Charities New Hampshire, a group of 6 nursing homes averaging 3.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Nh Catholic Charities Inc | 5% or greater direct ownership interest | Organization | 100% | 01/01/1990 |
| Bernard, Alain | W-2 managing employee | Individual | 10/01/2018 | |
| Blonski, Thomas | W-2 managing employee | Individual | 03/13/2006 | |
| Richardson, Sarah | W-2 managing employee | Individual | 10/18/2018 | |
| Rogers, Luanne | W-2 managing employee | Individual | 10/01/2018 | |
| Zirkle, Karen | W-2 managing employee | Individual | 10/18/2018 | |
| Barrett, Kevin | Corporate director | Individual | 10/01/2018 | |
| Coughlin, Jamie | Corporate director | Individual | 10/01/2018 | |
| Gilbert, Michael | Corporate director | Individual | 10/01/2018 | |
| Gossett, Robert | Corporate director | Individual | 10/01/2018 | |
| Grip, Brian | Corporate director | Individual | 10/01/2018 | |
| Hilton, Richard | Corporate director | Individual | 10/01/2018 | |
| Jalbert, Jason | Corporate director | Individual | 10/01/2018 | |
| Legere, Tina | Corporate director | Individual | 10/01/2018 | |
| Libasci, Peter | Corporate director | Individual | 10/01/2018 | |
| Mirable, Catherine | Corporate director | Individual | 10/01/2018 | |
| Mullikin, Anu | Corporate director | Individual | 10/01/2018 | |
| Ouellette, Russ | Corporate director | Individual | 10/01/2018 | |
| Patenaude, John | Corporate director | Individual | 10/01/2018 | |
| Powers, Edward | Corporate director | Individual | 10/01/2018 | |
| Raczka, Joseph | Corporate director | Individual | 10/01/2018 | |
| Ryan, Maria | Corporate director | Individual | 10/01/2018 | |
| Shuster, Patricia | Corporate director | Individual | 10/01/2018 | |
| Steinmetz, Thomas | Corporate director | Individual | 10/01/2018 | |
| Blonski, Thomas | Corporate officer | Individual | 03/13/2006 | |
| Hildenbrand, David | Corporate officer | Individual | 04/12/2017 | |
| Nh Catholic Charities Inc | Operational/managerial control | Organization | 01/01/1990 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on April 29, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on April 29, 2026: "Allow resident to participate in the development and implementation of his or her person-centered plan of care."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on April 29, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on April 29, 2026: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- St. Joseph Residence Manchester, 0.4 mi · 4 of 5 stars · 11 citations
- Hanover Hill Health Care Center Manchester, 0.5 mi · 4 of 5 stars · 7 citations
- Mount Carmel Rehabilitation and Nursing Center Manchester, 0.8 mi · 3 of 5 stars · 11 citations
- Maple Leaf Health Care Center Manchester, 0.9 mi · 5 of 5 stars · 7 citations
- Villa Crest Nursing and Retirement Center Manchester, 1.5 mi · 4 of 5 stars · 9 citations
- Courville at Manchester Manchester, 1.6 mi · 2 of 5 stars · 20 citations
- Holy Cross Health Center Manchester, 2 mi · 5 of 5 stars · 2 citations
- Bedford Hills Center Bedford, 3.2 mi · 4 of 5 stars · 8 citations
Common questions
- What is Saint Teresa Rehabilitation & Nursing Center's Medicare star rating?
- CMS rates Saint Teresa Rehabilitation & Nursing Center 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Saint Teresa Rehabilitation & Nursing Center get at its last inspection?
- 6 health deficiencies at the standard inspection on April 29, 2026. The New Hampshire average is 4.
- Has Saint Teresa Rehabilitation & Nursing Center been fined?
- CMS lists no fines in the last three years.
- Does Saint Teresa Rehabilitation & Nursing Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Saint Teresa Rehabilitation & Nursing Center?
- CMS lists 27 owners and managers, and links the home to Catholic Charities New Hampshire. Legal business name: ST TERESA REHABILITATION & NURSING CENTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.