Home / New Hampshire / Manchester
Mount Carmel Rehabilitation and Nursing Center
235 Myrtle Street, Manchester, NH 03104 · Hillsborough County · (603) 627-3811
122 certified beds, about 110 residents a day · Non profit - Church related · Medicare and Medicaid since 1996
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305067 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 24, 2025, inspectors cited 2 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 11 health citations since April 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.08 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.66 of those hours.
43.4% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Catholic Charities New Hampshire, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
304/23
505/24
207/25
107/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
1E
0F
Potential for minimal harm
0A
1B
0C
July 24, 2026Complaint inspection · 1 citation
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to store food in accordance with professional standards for food service safety in 3 of 5 kitchenette refrigerators and 1 of 3 dining room refrigerators observed for a facility census of 109 residents.
July 24, 2025Standard inspection · 2 citations
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to inform the resident or the resident representative of the risk and benefits of psychotropic medications in 1 of 5 residents reviewed for unnecessary medications in a final sample of 22 residents (Resident identifier is #121).
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to implement the facility's policy on COVID-19 immunizations for 2 of 5 residents reviewed for immunizations. (Resident identifiers are #48 and #79.)
May 22, 2024Standard inspection · 5 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on interview, observation, and record review, it was determined that the facility failed to ensure that a resident was clinically appropriate to self-administer their medications for 1 of 3 residents reviewed for choices in a final sample size of 23 residents (Resident Identifier #4).
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to report an allegation of misappropriation to the State Survey Agency (SSA) for 1 out of 9 allegations reviewed (Resident Identifier #42).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to follow physician orders for 1 resident out of 5 residents reviewed for unnecessary medications and for 1 of 31 medications observed for medication administration in a final sample of 23 residents (Resident Identifier #157 and #65). Standards: [NAME], [NAME] A., and [NAME]. Fundamentals of Nursing. 7th ed. St. Louis, Missouri: Mosby Elsevier, 2009. Page 336- Physicians' Orders .The physician is responsible for directing medical treatment. Nurses follow physician's orders unless they believe the orders are in error or harm clients. Therefore you need to assess all orders, and if you find one to be erroneous or harmful, further clarification from the physician is necessary . Review on 5/21/24 of Resident #157's May 2024 Medication Administration Record (MAR) revealed the following physician's order: [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to ensure that medications were secured for 1 of 4 medication carts observed. Observation on 5/20/24 at 8:20 a.m. of the third floor Westside Medication Cart revealed it was unlocked with no staff within sight. There were 4 residents seated at tables and eating breakfast within 10 feet of the unlocked medication cart. Interview on 5/20/24 at 8:24 a.m. with Staff J (Medication Nursing Assistant (MNA)) confirmed the cart was unlocked while he/she stepped away for a few minutes. Review of facility policy, Medication Storage, dated 01/2021, revealed: .Procedures: .3. In order to limit access to prescription medications, only licensed nurses, pharmacy staff, and those lawfully authorized to administer medications (such as medication aides) are allow access to medication carts. [...]
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the residents' Minimum Data Set (MDS) accurately reflected the resident's status for 3 residents in a final sample of 22 residents (Resident Identifiers #83, #89 and #103).
April 27, 2023Standard inspection · 3 citations
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview, observation, and record review, it was determined that the facility failed to ensure that all alleged violations of abuse, neglect, exploitation or mistreatment were thoroughly investigated for 1 of 2 residents reviewed for abuse in a final sample of 18 residents (Resident identifier is #32).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to notify the provider of a change in residents' condition and failed to assess and monitor identified areas of concern for 1 of 2 residents reviewed for abuse out of a final sample of 18 residents (Resident identifier is #32).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and policy review it was determined that the facility failed to ensure expired medications were properly disposed of in 1 of 3 medication rooms and on 1 of 6 medication carts (Resident identifiers are #67 and #87). Findings Include: Second Floor Medication Room Observation on 4/25/23 at 8:45 a.m. of the second floor medication room revealed a bottle of Pantoprazole Sodium 40 milligram (mg) tablets, expired 1/2023, and a bottle of Levothyroxine Sodium 75 microgram (mcg) tablets, expired 10/30/22, available for use for Resident #67. Interview on 4/25/23 at 8:45 a.m. with Staff G (Registered Nurse) and Staff H (Licensed Practical Nurse) confirmed Resident #67 was prescribed the above medications and confirmed the finding. Review of facility's Medication Storage policy revealed: [...]
Fire safety inspections
6 fire safety citations on file: 1 on July 24, 2025, 4 on May 22, 2024, 1 on April 27, 2023.
Every fire safety citation6 citations
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.08 | 3.90 | 3.86 |
| Registered nurses | 0.66 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.70 | 3.47 | 3.42 |
| Nurse aides | 2.44 | ||
| Licensed practical nurses | 0.97 | ||
| Nursing staff turnover (share who left in a year) | 43.4% | 44.1% | 45.8% |
| Registered nurse turnover | 45.0% | 40.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.42 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.23 on weekdays and 3.70 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.20 in April to June 2025 to 4.08 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.08 | 0.66 | 4.23 | 3.70 | 11.0% | 0 of 90 | 110 |
| Oct to Dec 2025 | 4.11 | 0.57 | 4.23 | 3.80 | 11.4% | 0 of 92 | 110 |
| Jul to Sep 2025 | 4.26 | 0.66 | 4.41 | 3.90 | 10.6% | 0 of 92 | 111 |
| Apr to Jun 2025 | 4.20 | 0.63 | 4.31 | 3.92 | 10.9% | 0 of 91 | 112 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.1 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.2 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.4 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.8 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 17.7 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.9 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.0 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 31.8 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.9 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.9 | 1.8 |
Owners and operators
Legal business name: MOUNT CARMEL REHABILITATION & NURSING CENTER. CMS links this home to Catholic Charities New Hampshire, a group of 6 nursing homes averaging 3.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Nh Catholic Charities Inc | 5% or greater direct ownership interest | Organization | 100% | 01/01/1969 |
| Bernard, Alain | W-2 managing employee | Individual | 10/01/2018 | |
| Blonski, Thomas | W-2 managing employee | Individual | 07/01/2006 | |
| Bohunicky, Joseph | W-2 managing employee | Individual | 01/01/2016 | |
| Richardson, Sarah | W-2 managing employee | Individual | 10/18/2018 | |
| Zirkle, Karen | W-2 managing employee | Individual | 10/18/2018 | |
| Barrett, Kevin | Corporate director | Individual | 09/01/2016 | |
| Coughlin, Adam | Corporate director | Individual | 09/01/2020 | |
| Demers, Kate | Corporate director | Individual | 09/01/2020 | |
| Desrosiers, Kevin | Corporate director | Individual | 09/01/2020 | |
| Ford, Patrick | Corporate director | Individual | 09/01/2019 | |
| Hilton, Richard | Corporate director | Individual | 09/01/2017 | |
| Huard, Susan | Corporate director | Individual | 09/01/2020 | |
| Jalbert, Jason | Corporate director | Individual | 09/01/2017 | |
| Legere, Tina | Corporate director | Individual | 09/01/2018 | |
| Libasci, Peter | Corporate director | Individual | 09/01/2011 | |
| McLean, Jeffrey | Corporate director | Individual | 09/01/2021 | |
| Mirable, Catherine | Corporate director | Individual | 09/01/2019 | |
| Mullikin, Anu | Corporate director | Individual | 09/01/2016 | |
| Ouellette, Russ | Corporate director | Individual | 09/01/2017 | |
| Patenaude, John | Corporate director | Individual | 09/01/2018 | |
| Powers, Edward | Corporate director | Individual | 09/01/2018 | |
| Blonski, Thomas | Corporate officer | Individual | 07/01/2006 | |
| Hildenbrand, David | Corporate officer | Individual | 04/12/2017 | |
| Nh Catholic Charities Inc | Operational/managerial control | Organization | 01/01/1969 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on July 24, 2025: "Ensure that residents are fully informed and understand their health status, care and treatments."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on May 22, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on May 22, 2024: "Ensure services provided by the nursing facility meet professional standards of quality."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on May 22, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
Other nursing homes nearby
- Maple Leaf Health Care Center Manchester, 0.2 mi · 5 of 5 stars · 7 citations
- Saint Teresa Rehabilitation & Nursing Center Manchester, 0.8 mi · 2 of 5 stars · 15 citations
- Courville at Manchester Manchester, 0.9 mi · 2 of 5 stars · 20 citations
- Hanover Hill Health Care Center Manchester, 1.1 mi · 4 of 5 stars · 7 citations
- St. Joseph Residence Manchester, 1.1 mi · 4 of 5 stars · 11 citations
- Villa Crest Nursing and Retirement Center Manchester, 2.3 mi · 4 of 5 stars · 9 citations
- Holy Cross Health Center Manchester, 2.6 mi · 5 of 5 stars · 2 citations
- Bedford Hills Center Bedford, 2.9 mi · 4 of 5 stars · 8 citations
Common questions
- What is Mount Carmel Rehabilitation and Nursing Center's Medicare star rating?
- CMS rates Mount Carmel Rehabilitation and Nursing Center 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Mount Carmel Rehabilitation and Nursing Center get at its last inspection?
- 2 health deficiencies at the standard inspection on July 24, 2025. The New Hampshire average is 4.
- Has Mount Carmel Rehabilitation and Nursing Center been fined?
- CMS lists no fines in the last three years.
- Does Mount Carmel Rehabilitation and Nursing Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Mount Carmel Rehabilitation and Nursing Center?
- CMS lists 25 owners and managers, and links the home to Catholic Charities New Hampshire. Legal business name: MOUNT CARMEL REHABILITATION & NURSING CENTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.