Home / Massachusetts / Shrewsbury
Shrewsbury Rehabilitation and Nursing at Southgate
40 Julio Drive, Shrewsbury, MA 01545 · Worcester County · (508) 841-4755
99 certified beds, about 90 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225491 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 12, 2026, inspectors cited 3 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
Of 16 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $7,901 in the last three years; the largest was $7,901, and the latest is dated September 19, 2023.
Nurses and nurse aides worked 4.15 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.
54.5% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Atlas Healthcare, an affiliated group of 30 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
March 12, 2026Standard inspection · 3 citations
- E Dispose of garbage and refuse properly.
Inspectors wroteBased on observation, and interview, the facility failed to ensure that the facility dumpster area was maintained in a clean and sanitary manner to mitigate the harborage and feeding of pests. Specifically, the facility failed to ensure trash, garbage, and refuse were appropriately disposed of and properly contained within a trash receptable and not thrown on the ground around two dumpsters in a fenced-in dumpster area that was located in proximity to the main facility kitchen.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observations, policy review and interviews, the facility failed to maintain accurate records of controlled substances (drugs or chemicals that the government regulates for its manufacturing, possession, and use, that are classified into schedules based on their potential for abuse) for one Control Medication Log (Unit One Side A) out of three Control Medication Logs reviewed. Specifically, for the Unit One Side A Control Medication Log, the facility failed to ensure accurate documentation was maintained relative to the reconciliation of the controlled medication count, when the Control Medication Log was missing licensed nursing documentation that controlled medication reconciliation was completed as required.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure that drugs and biologicals were stored in accordance with State and Federal laws for one (Unit One) of two medication storage rooms reviewed. Specifically, the facility failed to ensure a multi-dose vial of medication was discarded upon the expiration date according to manufacturer's guidelines in the Unit One medication storage room.
November 4, 2025Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who had a history of urinary retention (bladder does not empty completely or at all), the Facility failed to ensure he/she was provided with quality of care that met professional standards of practice, when he/she did not receive a physician ordered treatment for the monitoring and treatment of his/her urinary retention, placing him/her at risk for the development of complications associated with this condition.
November 27, 2024Standard inspection · 8 citations
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on record review and interview, the facility failed to complete an accurate comprehensive assessment, according to the required Resident Assessment Instrument (RAI) process in the Minimum Data Set Assessment (MDS), for one Resident (#6) out of a total sample of 18 residents. Specifically, the facility staff failed to assess Resident #6's cognitive and mood status through the required Resident interview process when the Resident had adequate hearing, clear speech, and sometimes made him/herself understood and sometimes understood others.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure professional standards of practice for medication administration for one Resident (#15) out of a total of 18 residents sampled. Specifically, the facility staff failed to administer Ativan (a medication used to treat anxiety [persistent worry and fear about everyday situations]) in accordance with the physician order.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure its staff maintained professional standards of practice to prevent the development and promote healing of pressure ulcers/skin injuries for one Resident (#55) out of a total sample of 18 residents. Specifically, for Resident #55, the facility staff failed to perform a wound treatment as ordered by the physician, placing the Resident at risk for delayed wound healing.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interviews, and records reviewed, the facility failed to adequately assess wandering and elopement risk for one Resident (#83) out 18 total sampled residents which increased the Resident's risk for unsafe wandering and elopement. Specifically, facility staff failed to: - Accurately complete Resident #83's admission Assessment for Wandering according to the instructions provided in the facility's admission Wandering Assessment for the Resident. - Assess Resident #83's wandering risk, when the Resident exhibited changes in behavior and demonstrated exit seeking behaviors that were not present when the Resident was admitted to the facility. - Establish a resident-centered plan of care relative to wandering when Resident #83 began exhibiting wandering behaviors and seeking exit from the facility.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, the facility failed to remove expired medications from one medication cart, out of a sample of three medication carts. Specifically, the facility failed to remove and dispose two bottles of expired Ferrous Gluconate liquid (Iron Supplement), increasing the risk of non-therapeutic benefit when the medication is administered.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview, the facility failed to maintain an accurate medical record for one Resident (#34) out of a total sample of 18 residents. Specifically, the facility failed to accurately document a behavioral incident by Resident #34 putting his/her roommate at risk for potential abuse.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and records reviewed, the facility failed to accurately complete the Minimum Data Set (MDS) Assessment for one Resident (#83) out of a total sample of 18 residents. Specifically, facility staff failed to accurately code the use of antianxiety (used to treat symptoms of anxiety [feeling of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome] medication on one MDS Assessment for Resident #83.
- B Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Inspectors wroteBased on interviews and records reviewed, the facility failed to notify the State mental health authority promptly after a significant change in the mental condition for resident review for one Resident (#83) out of 18 total sampled residents which increased the Resident's risk for not receiving specialized services in a timely manner. Specifically, facility staff failed to notify the State mental health authority of the need for resident review when: - Resident #83 exhibited a new onset of paranoia (unwarranted or delusional belief that one is being persecuted, harassed, or betrayed by others, occurring as part of a mental condition), delusions (unshakable belief in something that is untrue; [...]
December 6, 2023Standard inspection, Infection control · 1 citation
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews and record reviews, the facility failed to maintain an infection prevention and control program to prevent the development and transmission of communicable diseases and infections for two Residents (#1 and #3) out of a total sample of three residents and one unit (Station 1) out of three units observed. Specifically, the facility failed to: 1. Ensure the appropriate personal protective equipment (PPE - protective devices, garments, or coverings such as eye protection, gloves, and gowns, that are worn to minimize exposure to hazards that may cause injury or illness) was utilized by staff during an active Covid-19 (a disease caused by the SARS-CoV-2 virus which can be very contagious and spreads quickly) outbreak. 2. Monitor Resident's #1 and #3 for signs and symptoms of Covid-19 during an active outbreak.
September 19, 2023Standard inspection, Complaint inspection · 3 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, records reviewed and staff interviews, the facility failed to provide an adequate level of assistance to prevent an avoidable accident for one Resident (#49), out of a total sample of 18 residents. Specifically, the facility staff failed to implement a necessary two-person transfer, resulting in the Resident sustaining a laceration (a deep cut or tear in skin or flesh) requiring hospital transfer and eight sutures (row of stitches holding together the edges of a wound or surgical incision) to the injury. Findings Include: Resident #49 was admitted to the facility in May 2019 with diagnoses including: [...]
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure one Resident (#10), out of a total sample of 18 residents, who was unable to carry out activities of daily living (ADLs) received the necessary services to maintain good nutrition. Specifically, the facility failed to provide Resident #10 with interventions to engage in eating, when he/she was identified to have impaired cognition, terminal prognosis and an eating deficit, in addition to requiring assistance from staff to eat.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on policy review, record review, observation and interviews, the facility failed to follow infection control guidelines relative to hand hygiene during a wound dressing change treatment for one Resident (#49), in an applicable sample of four residents, and a total sample of 18 residents. Specifically, the facility staff failed to complete required hand hygiene between glove changes during a wound dressing change to Resident #49's right lower leg laceration (a deep cut or tear in skin or flesh), increasing the Resident's risk for wound infection.
Fire safety inspections
14 fire safety citations on file: 2 on March 12, 2026, 10 on November 27, 2024, 2 on September 19, 2023.
Every fire safety citation14 citations
- F Install an approved automatic sprinkler system.
- D Install emergency lighting that can last at least 1 1/2 hours.
- F Address patient/client population and determine types of services needed.
- F List the names and contact information of those in the facility.
- F Implement emergency and standby power systems.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have an enclosure around a vertical opening shaft.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Provide hallway or ground-level exits in all residents' rooms.
- D Have exits that are accessible at all times.
- D Provide properly protected cooking facilities.
- E Install an approved automatic sprinkler system.
- D Properly provide smoke detection systems in areas open to corridors.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 19, 2023 | Fine | $7,901 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.15 | 3.86 | 3.86 |
| Registered nurses | 0.70 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.77 | 3.48 | 3.42 |
| Nurse aides | 2.30 | ||
| Licensed practical nurses | 1.15 | ||
| Nursing staff turnover (share who left in a year) | 54.5% | 38.2% | 45.8% |
| Registered nurse turnover | 56.3% | 42.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 4.36 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.30 on weekdays and 3.77 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.09 in April to June 2025 to 4.15 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.15 | 0.70 | 4.30 | 3.77 | 7.2% | 0 of 90 | 90 |
| Oct to Dec 2025 | 4.22 | 0.59 | 4.35 | 3.90 | 8.1% | 0 of 92 | 91 |
| Jul to Sep 2025 | 4.01 | 0.55 | 4.14 | 3.68 | 13.2% | 0 of 92 | 94 |
| Apr to Jun 2025 | 4.09 | 0.48 | 4.24 | 3.74 | 7.4% | 0 of 91 | 93 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.8 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.9 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.8 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.6 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 12.2 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.1 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.8 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.3 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.2 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.5 | 1.8 |
Owners and operators
Legal business name: SHREWSBURY SNF OPERATIONS LLC. CMS links this home to Atlas Healthcare, a group of 30 nursing homes averaging 3.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Shrewsbury Operations Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 05/07/2024 |
| Jmh Family LLC | 5% or greater indirect ownership interest | Organization | 05/07/2024 | |
| Jmh Family Trust | 5% or greater indirect ownership interest | Organization | 05/07/2024 | |
| Mls Family LLC | 5% or greater indirect ownership interest | Organization | 05/07/2024 | |
| Mls Family Trust | 5% or greater indirect ownership interest | Organization | 05/07/2024 | |
| Sgs Family LLC | 5% or greater indirect ownership interest | Organization | 05/07/2024 | |
| Sgs Family Trust | 5% or greater indirect ownership interest | Organization | 05/07/2024 | |
| Herzka, David | 5% or greater indirect ownership interest | Individual | 05/07/2024 | |
| Levy, Michael | 5% or greater indirect ownership interest | Individual | 05/07/2024 | |
| Sheikh, Zahra | Contracted managing employee | Individual | 05/07/2024 | |
| Demma, Heather | W-2 managing employee | Individual | 05/07/2024 | |
| Levy, Michael | Corporate officer | Individual | 05/07/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on November 4, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on November 27, 2024: "Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on March 12, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on December 6, 2023: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Beaumont Rehab & Skilled Nursing Ctr - Northboro Northborough, 2.8 mi · 5 of 5 stars · 16 citations
- Notre Dame Long Term Care Center Worcester, 3 mi · 4 of 5 stars · 14 citations
- Alliance Health at Coleman Northborough, 3.2 mi · 4 of 5 stars · 12 citations
- Regalcare at Worcester Worcester, 3.3 mi · 2 of 5 stars · 31 citations
- Knollwood Nursing Center Worcester, 4 mi · 4 of 5 stars · 14 citations
- Christopher House of Worcester Worcester, 4.1 mi · 3 of 5 stars · 22 citations
- St. Francis Rehabilitation & Nursing Center Worcester, 4.7 mi · 4 of 5 stars · 23 citations
- Holy Trinity Eastern Orthodox N & R Center Worcester, 4.8 mi · 5 of 5 stars · 9 citations
Common questions
- What is Shrewsbury Rehabilitation and Nursing at Southgate's Medicare star rating?
- CMS rates Shrewsbury Rehabilitation and Nursing at Southgate 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Shrewsbury Rehabilitation and Nursing at Southgate get at its last inspection?
- 3 health deficiencies at the standard inspection on March 12, 2026. The Massachusetts average is 6.8.
- Has Shrewsbury Rehabilitation and Nursing at Southgate been fined?
- Yes. CMS lists 1 fine totaling $7,901 in the last three years.
- Does Shrewsbury Rehabilitation and Nursing at Southgate accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Shrewsbury Rehabilitation and Nursing at Southgate?
- CMS lists 12 owners and managers, and links the home to Atlas Healthcare. Legal business name: SHREWSBURY SNF OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.