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St. Francis Rehabilitation & Nursing Center

101 Plantation Street, Worcester, MA 01604 · Worcester County · (508) 887-1000

137 certified beds, about 117 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225438 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 24, 2025, inspectors cited 2 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

Of 23 health citations since April 2023, 4 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $10,527 in the last three years; the largest was $10,527, and the latest is dated April 25, 2024.

Nurses and nurse aides worked 4.02 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.78 of those hours.

41.1% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
4G
0H
0I
Potential for more than minimal harm
14D
5E
0F
Potential for minimal harm
0A
0B
0C
November 24, 2025Standard inspection · 2 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to adhere to infection control standards of practice to prevent contamination and the spread of infection for three Residents (#33, #89, #78) out of a total sample of 24 residents. Specifically,1) for Resident #33, the facility failed to ensure that nursing staff performed hand hygiene as required during glove changes while providing wound care.2) for Resident #89, the facility failed to ensure that appropriate Personal Protective Equipment (PPE: items such as gowns and gloves worn to prevent the spread of infection) was worn as required when nursing staff failed to don gowns while providing high-contact care for the Resident with a Physician's order for Enhanced Barrier Precautions (EBP).3) for Resident #78, the facility failed to: [...]
  2. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 12, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care and services consistent with professional standards of practice for one Resident (#74) of two applicable residents who require hemodialysis, and have a Central Venous Catheter (CVC - a flexible tube inserted into a large vein in the chest for exchanging blood between a patient and a hemodialysis machine), out of a total sample of 24 residents. Specifically, for Resident #74, the facility failed to ensure that an emergency kit including a non-toothed clamp was always available at the Resident's bedside as ordered by the Physician, when a CVC catheter was in use, for the management of dialysis emergencies related to the CVC catheter.
August 5, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was severely cognitively impaired and had a history of wandering in his/her wheelchair, the Facility failed to ensure he/she was free from physical abuse by a staff member, when on 07/19/25, Certified Nurse Aide (CNA) #1, after seeing Resident #1 exiting another resident's room with an object in his/her hands, that did not belong to him/her, CNA #1 slapped his/her hand and grabbed the object away from him/her, all of which was captured on video by a visitor.
August 6, 2024Standard inspection · 7 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on observation, interview and policy review, the facility failed to provide a dignified dining experience for one Resident (#97) out of total sample of 24 residents. Specifically, the facility staff remained standing while assisting Resident #97 during a breakfast meal.
  2. D
    Give residents a notice of rights, rules, services and charges.
    F572 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to provide ongoing review of residents rights and services to residents during the residents stay, for six Residents who attended Resident Council. Specifically, the facility failed to conduct ongoing review of resident's rights and services with six Residents who attended monthly Resident Council meetings in the facility.
  3. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure a clean, safe, comfortable, and homelike environment for one Resident (#21) out of a total sample of 24 residents. Specifically, the facility failed to ensure that Resident #21's wheelchair was provided with preventative and routine maintenance and maintained in a clean, safe and homelike condition.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on interview, record and policy review, the facility failed to develop a comprehensive care plan for the use of anticoagulant (also known as blood thinner: used to prevent or treat blood clots in blood vessels and the heart) and antiplatelet (prevents platelets from sticking together and decreasing the body's ability to form blood clots) medications for two Residents (#8 and #78), out of a total sample of 24 residents. Specifically, the facility failed to: 1) develop a care plan for Resident #8 for Clopidogrel Bisulfate (Plavix: antiplatelet medication) that addressed the risks, potential side effects, and monitoring associated with the use of the medication. 2) develop a care plan for Resident #78 for Apixaban (Eliquis: anticoagulant medication) that addressed the risks, potential side effects, and monitoring associated with the use of the medication.
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to ensure that activities of daily living (ADL's- activities related to personal care which include bathing, dressing, grooming, and eating) were provided for one Resident (#316), out of a total sample of 24 residents. Specifically, the facility failed to ensure that personal care relative to grooming was provided for Resident #316 who required the assistance of staff for care.
  6. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to provide respiratory care and services consistent with professional standards of practice for one Resident (#48), out of a total sample of 24 residents. Specifically, the facility failed to ensure that Resident #48's oxygen concentrator (a medical device used to deliver supplemental oxygen) was maintained in a clean and sanitary manner to prevent contamination, the spread of infection and device malfunction when dust and debris was not being approppriately cleaned from the top rear air intake vent of the device.
  7. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2024
    Inspectors wroteBased on record review and interview, the facility failed to ensure that COVID-19 vaccination was offered and administered, according to professional standards, for two Residents (#101 and #100) out of five applicable residents, in a total sample of 24 residents. Specifically, the facility staff failed to: 1. offer the COVID-19 vaccine to Resident #101 when the Resident had received previous doses of the COVID-19 vaccine, the COVID-19 vaccine was not medically contraindicated for the Resident, and the Resident was not up to date with his/her COVID-19 vaccinations. 2. administer the COVID-19 vaccine to Resident #100 when the Resident had received previous doses of the COVID-19 vaccine, was not up to date with the COVID-19 vaccine and the Resident's Healthcare Proxy (HCP: [...]
April 25, 2024Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who required the use of adaptive equipment (a double handled mug) for beverages due to hand tremors, as well as staff assistance with set-up for meals, the Facility failed to ensure he/she received adequate staff assistance during meal service related to the nurses' inspection of meal trays for appropriateness of the meal, as well as for the inclusion of necessary adaptive equipment per each resident's meal ticket, prior to the meal tray being delivered and served to the resident, in an effort to prevent an incident/accident resulting in an injury. On 03/30/24, Resident #1's dinner tray was not checked by nursing prior to being served as required, the tray did not include his/her required double handled mug and his/her hot beverage was served in a Styrofoam cup. [...]
September 12, 2023Complaint inspection · 4 citations
  1. G
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2023
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), whose Advanced Directives and Physician's Order indicated his/her elected code status was Do Not Resuscitate (DNR, medical order written by a physician, which instructs healthcare providers not to do cardiopulmonary resuscitation, in the event of cardiac or respiratory arrest) the Facility failed to ensure nursing staff honored his/her right to self-determination related to his/her choice of Advanced Directives. On [DATE], at approximately 8:30 A.M., Resident #1 was found unresponsive, was assessed by nursing to be without a pulse or respirations, and without verifying his/her code status, nursing staff immediately intervened and initiated life saving measures including starting chest compressions for CPR and activating the 911. [...]
  2. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2023
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), whose Comprehensive Person Centered Plan of Care indicated staff were to honor his/her Advance Directives, which indicated he/she was a Do Not Resuscitate (DNR, medical order written by a physician, it instructs healthcare providers not to do cardiopulmonary resuscitation in the event of cardiac or respiratory arrest), the Facility failed to ensure the staff implemented and followed interventions identified in his/her plan of care related to his/her Advanced Directives, when on [DATE], at approximately 8:30 A.M., after being found unresponsive, and assessed by nursing to be without a pulse or respirations, nursing staff immediately intervened and initiated Cardiopulmonary Resuscitation (CPR) in an attempt to resuscitate him/her, and activated the 911, without first verifying his/her code status. [...]
  3. G
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2023
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), whose Advanced Directives indicated he/she was a Do Not Resuscitate (DNR, medical order written by a physician, it instructs healthcare providers not to do cardiopulmonary resuscitation in the event of cardiac or respiratory arrest), the Facility failed to ensure services provided by nursing met professional standards of practice, when nursing initiated life saving measures including performing Cardiopulmonary Resuscitation on a resident who was a DNR. [...]
  4. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 25, 2023
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents, (Resident #1), who on [DATE] was found unresponsive and for whom nursing staff initiated life saving measures (initiated cardiopulmonary resuscitation by administering chest compressions), the Facility failed to ensure they maintained a complete and accurate medical record when there was no nursing documentation in Resident #1's Medical Record related to the administration of chest compressions.
April 11, 2023Standard inspection · 8 citations
  1. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure its staff notified the Physician/Non-Physician Practitioner (NPP: a Nurse Practitioner, clinical Nurse Specialist, or Physician Assistant) of the unavailability and multiple missed doses of an ordered medication for one Resident (#4) out of 25 total sampled residents. Specifically, the facility failed to notify the Physician/NPP when ordered doses of Fondaparinux Sodium Solution (injectable blood thinning medication used to treat and prevent blood clots) were unavailable and not administered to Resident #4 as ordered, for a documented history of Deep Vein Thrombosis (DVT- a blood clot located in a deep vein) and chronic Pulmonary Embolism (PE- a condition where one or more arteries in the lungs becomes blocked by a blood clot), increasing his/her risk for development of blood clots.
  2. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure its staff provided appropriate care and services for three Residents (#88, #77, and #114), who required an indwelling urinary catheter (a tube placed through the urethra into the bladder to drain urine), out of a total sample of 25 residents. Specifically, the facility staff failed to ensure that the indwelling urinary catheter tubings for Residents #88, #77, and #114 were securely placed as required to prevent possible dislodgement and trauma.
  3. E
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 11, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one Resident (#27) out of a total sample of 25 residents, was free from unnecessary medications. Specifically, facility staff administered prophylactic (intended to prevent disease) antibiotic medication treatment to Resident #27 for seven consecutive days to prepare the Resident for a dental procedure that did not occur.
  4. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure one Resident (#4) out of 25 total sampled residents,was free of significant medication errors. Specifically, facility staff failed to implement necessary action when daily administration of Fondaparinux Sodium Solution was: a) ordered by the Physician/NPP, and b) omitted from the Resident's medication administration for three consecutive days in January 2023, two consecutive days and one non-consecutive day in February 2023, when the Resident had a documented history of a DVT and chronic PE, increasing his/her risk for development of blood clots.
  5. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on record review and interview the facility failed to ensure that its staff implemented the plan of care for one Resident (#114) out of a total sample of 25 residents. Specifically, the facility failed to complete weekly weights for the Resident as indicated in the care plan.
  6. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure its staff provided adequate care and services related to vision for one Resident (#51) out of a total sample of 25 residents. Specifically, the facility staff failed to follow the recommendations of an Optometrist for a follow up vision appointment and treatment for Resident #51.
  7. D
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to schedule a follow-up dental appointment for one Resident (#27) out of a total sample of 25 residents. Specifically, facility staff failed to schedule a dental appointment for Resident #27 to have two teeth extracted after the Resident was assessed by the Dental Consultant, extractions were recommended, and consent had been obtained for the procedure.
  8. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2023
    Inspectors wroteBased on policy review, observation, and interview, the facility failed to maintain adequate infection control practices in the laundry area to prevent cross contamination. Specifically, the facility failed to ensure its staff: 1) kept soiled linens in a bag prior to putting them down a laundry chute, and 2) kept clean items out of the soiled laundry area.

Fire safety inspections

8 fire safety citations on file: 3 on November 24, 2025, 5 on August 6, 2024.

Every fire safety citation8 citations
  1. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · November 24, 2025 · Corrected (the home has a date of correction)
  2. F
    Install corridor and hallway doors that block smoke.
    K 363 · November 24, 2025 · Corrected (the home has a date of correction)
  3. F
    Have restrictions on the use of portable space heaters.
    K 781 · November 24, 2025 · Corrected (the home has a date of correction)
  4. F
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · August 6, 2024 · Corrected (the home has a date of correction)
  5. F
    Have proper openings in smoke barrier doors.
    K 379 · August 6, 2024 · Corrected (the home has a date of correction)
  6. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 6, 2024 · Corrected (the home has a date of correction)
  7. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · August 6, 2024 · Corrected (the home has a date of correction)
  8. D
    Have simulated fire drills held at unexpected times.
    K 712 · August 6, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
April 25, 2024Fine $10,527

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)4.023.863.86
Registered nurses0.780.650.69
All nursing staff on weekends3.563.483.42
Nurse aides2.05
Licensed practical nurses1.18
Nursing staff turnover (share who left in a year)41.1%38.2%45.8%
Registered nurse turnover26.3%42.6%42.9%
Administrators who left2

CMS expects 4.44 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.20 on weekdays and 3.56 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.77 in April to June 2025 to 4.02 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.020.784.203.56 0.0%0 of 90117
Oct to Dec 20254.030.784.213.57 0.0%0 of 92116
Jul to Sep 20254.100.724.283.63 0.0%0 of 92112
Apr to Jun 20253.770.693.963.32 0.8%0 of 91119
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.616.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.20.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.11.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.03.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
8.015.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.54.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
15.521.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.825.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.411.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.31.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.71.51.8

Owners and operators

Legal business name: BENTLEY SAINT FRANCIS, LLC.

NameRoleTypeShareSince
Bentley Health Group LLC5% or greater direct ownership interestOrganization100%09/19/2008
Wellington Healthcare LLC5% or greater indirect ownership interestOrganization01/20/2013
Raso, Steven5% or greater indirect ownership interestIndividual01/20/2013
Raso, StevenCorporate officerIndividual01/20/2013
Rossano, BryanOperational/managerial controlIndividual05/23/2022
Bentley Health Group LLCAdp of the SNFOrganization12/10/2024
Landmark Health Solutions, LLCAdp of the SNFOrganization12/10/2024
Wellington Healthcare LLCAdp of the SNFOrganization12/10/2024
Rossano, BryanAdp of the SNFIndividual12/10/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on November 24, 2025: "Provide safe, appropriate dialysis care/services for a resident who requires such services."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on August 6, 2024: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on August 6, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on November 24, 2025: "Provide and implement an infection prevention and control program."
  5. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

Other nursing homes nearby

Common questions

What is St. Francis Rehabilitation & Nursing Center's Medicare star rating?
CMS rates St. Francis Rehabilitation & Nursing Center 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did St. Francis Rehabilitation & Nursing Center get at its last inspection?
2 health deficiencies at the standard inspection on November 24, 2025. The Massachusetts average is 6.8.
Has St. Francis Rehabilitation & Nursing Center been fined?
Yes. CMS lists 1 fine totaling $10,527 in the last three years.
Does St. Francis Rehabilitation & Nursing Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns St. Francis Rehabilitation & Nursing Center?
CMS lists 9 owners and managers. Legal business name: BENTLEY SAINT FRANCIS, LLC.

Sources

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