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Notre Dame Long Term Care Center

559 Plantation Street, Worcester, MA 01605 · Worcester County · (413) 687-2491

123 certified beds, about 120 residents a day · Non profit - Corporation · Medicare and Medicaid since 1993

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225577 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 8, 2026, inspectors cited 3 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 14 health citations since December 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.44 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.44 of those hours.

36.3% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
3E
0F
Potential for minimal harm
0A
0B
0C
May 8, 2026Standard inspection · 3 citations
  1. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 27, 2026
    Inspectors wroteBased on observations, and interviews, the facility failed to ensure staff stored and labeled all drugs and biologicals in accordance with accepted professional standards of practice, as required, for two (Cuvilly Unit High Side and Cuvilly Unit Low Side) of the three medication carts reviewed. Specifically, for the Cuvilly Unit High Side medication cart and the Cuvilly Unit Low Side medication cart, the facility failed to ensure that medications were appropriately stored and labeled in the two medication carts when loose, unlabeled pills were observed in both medication carts.
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 27, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure that a person-centered care plan, relative to eating assistance and supervision, was implemented for one Resident (#12) out of a total sample of 24 residents. Specifically, for Resident #12, the facility failed to implement supervision by one staff and assist of one staff as needed to set up meals as required, when the Resident experienced a significant weight decline and was care planned for feeding assistance and supervision.
  3. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 27, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure that medications were administered per professional standards of practice for two Residents (#90 and #104) out of a total sample of 24 residents, resulting in two significant medication errors. Specifically, 1.for Resident #90, the facility staff failed to obtain a blood pressure reading per the Physician's order, prior to administering Amlodipine Besylate (medication used to treat high blood pressure) and to hold (not give) the Amlodipine Besylate medication for a Systolic Blood Pressure (SBP- top number of a blood pressure reading) that measured less than 110 millimeters of Mercury (mmHg) in accordance with the Physician's order, placing the Resident at risk for cardiac compromise, hypotension (extremely low blood pressure) and related complications such as dizziness, fainting and vision changes. [...]
February 12, 2025Standard inspection · 3 citations
  1. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 28, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to ensure that a Licensed Nurse (Nurse #2) had the specific competencies and skill sets necessary to provide wound care for one Resident (#84). Specifically, the facility failed to ensure that Nurse #2 had the knowledge, competency and skills relative to infection control practices when providing wound care for Resident #84.
  2. D
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    F810 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 28, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to provide Adaptive Eating Equipment for one Resident (#75) out of a total sample of 23 residents. Specifically, the facility failed to provide built-up handled adaptive utensils for meals as required to preserve Resident #75's current level of function during meals.
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to adhere to infection control standards of practice for two Residents (#103 and #84) out of a total sample of 23 residents, increasing the risk of contamination and the spread of infection to the Residents and other residents within the facility. Specifically, the facility failed to: 1. For Resident #103, ensure that staff appropriately followed Enhanced Barrier Precautions (EBP's: the use of protective gowns and gloves during high contact care activities that may provide opportunity for transmission of medication resistant organisms through staff hands and/or clothing), while providing high contact care. 2. For Resident #84, ensure that staff adhered to infection control standards and hand hygiene practices while performing wound care.
November 20, 2024Complaint inspection · 1 citation
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 31, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who had recently sustained a fractured left tibia (lower leg) of unknown origin and whose comprehensive plan of care indicated he/she required assistance of two staff members for bed mobility, the Facility failed to ensure staff consistently implemented followed this interventions, therefore placing the resident at risk for potential injury.
December 15, 2023Standard inspection · 7 citations
  1. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on observation, policy review and interview, the facility failed to accurately and safely ensure that routine and emergency medications and pharmaceutical services were provided to meet the needs of each facility resident. Specifically, the facility staff failed to ensure that: 1. expired medications were removed from the medication carts on two units (West and Harmony Village) out of three units observed. 2. three open medication Emergency Box Kits on one unit (South) were re-ordered as required.
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to adhere to infection control standards for three Residents (#98, #171 and #70) who tested positive for COVID-19, on three out of three units observed, and for one Resident (#75) during treatment and care of a wound, out of a total sample of 24 residents. Specifically, the facility staff failed to ensure: 1. For Residents (#98 and #171), that staff performed appropriate hand hygiene and wore personal protective equipment (PPE) when caring for COVID-19 positive residents, to mitigate the spread of infection during a COVID-19 outbreak in the facility. 2. For Resident #70, that staff implemented Isolation Precautions and posted appropriate signage outside of the Resident's room after they tested positive for COVID-19. 3. [...]
  3. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on record review, policy review and interview, the facility failed to execute Advance Directives (written documents that instructs health care providers of the decisions for specific medical treatment if a person was unable to speak or lacked the capacity to make decisions for themselves) for one Resident (#318), out of a total sample of 24 residents. Specifically, for Resident #318, the facility staff failed to ensure that Advanced Directives on a completed (prior to facility admission) Massachusetts Medical Order for Life-Sustaining Treatment (MOLST) form were honored per the Resident's wishes.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on observation, interview, record and policy review, the facility failed to implement an individualized plan of care for one Resident (#5), out of a total sample of 24 residents. Specifically, for Resident #5 who was identified as being at nutritional risk, the facility staff failed to ensure that weekly weights were obtained per Physician order and the nutrition care plan.
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on observations, interviews, record and policy review, the facility failed to ensure that required Physician orders were in place for the administration of Oxygen therapy for one Resident (#55), of three applicable residents receiving Oxygen, out of a total sample of 24 residents. Specifically, the facility staff failed to ensure that Physician orders that included the concentration of Oxygen, the method of Oxygen delivery, the frequency of use and the indications for supplemental Oxygen were in place for Resident #55.
  6. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to provide accomodations to meet the specific dietary needs of one Resident (#318) out of a total sample of 24 residents. Specifically, the facility staff failed to accommodate the individualized request for Resident #318 to have his/her food items cut-up prior to receiving his/her meals, as the Resident had an arm injury that made it difficult to be independent with cutting food items.
  7. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 28, 2024
    Inspectors wroteBased on interview, record and policy review, the facility failed to ensure the policy relative to Pneumococcal Vaccinations was revised and up to date with current Centers of Disease Control and Prevention (CDC) recommendations. The facility also failed to provide the Pneumococcal Vaccine for one Resident (#27) and assess two Residents (#74 and #83), out of five applicable residents, for the eligibility to receive or decline the Pneumococcal Vaccine, placing them at risk for contracting facility acquired Pneumonia. Specifically, the facility failed to: 1) ensure that staff administered the Pneumococcal Vaccine after consent was obtained and there was no history of previous Pneumococcal Vaccinations for Resident #27. 2) provide education on the Pneumococcal Vaccine, assess for eligibility and offer the vaccine based on the CDC recommendations for Residents #74 and #83.

Fire safety inspections

10 fire safety citations on file: 1 on May 8, 2026, 6 on February 12, 2025, 3 on December 15, 2023.

Every fire safety citation10 citations
  1. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · May 8, 2026 · Corrected (the home has a date of correction)
  2. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · February 12, 2025 · Corrected (the home has a date of correction)
  3. F
    Have simulated fire drills held at unexpected times.
    K 712 · February 12, 2025 · Corrected (the home has a date of correction)
  4. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 12, 2025 · Corrected (the home has a date of correction)
  5. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · February 12, 2025 · Corrected (the home has a date of correction)
  6. D
    Provide a written emergency evacuation plan.
    K 711 · February 12, 2025 · Corrected (the home has a date of correction)
  7. D
    Provide properly sized and located linen or trash receptacles.
    K 754 · February 12, 2025 · Corrected (the home has a date of correction)
  8. F
    Implement emergency and standby power systems.
    E 41 · December 15, 2023 · Corrected (the home has a date of correction)
  9. F
    Have simulated fire drills held at unexpected times.
    K 712 · December 15, 2023 · Corrected (the home has a date of correction)
  10. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · December 15, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.443.863.86
Registered nurses0.440.650.69
All nursing staff on weekends3.303.483.42
Nurse aides2.18
Licensed practical nurses0.82
Nursing staff turnover (share who left in a year)36.3%38.2%45.8%
Registered nurse turnover50.0%42.6%42.9%
Administrators who left2

CMS expects 3.39 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.49 on weekdays and 3.30 on weekends, 5% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.85 in April to June 2025 to 3.44 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.440.443.493.30 3.2%0 of 90120
Oct to Dec 20253.570.453.643.40 3.1%0 of 92118
Jul to Sep 20253.860.374.023.46 2.9%0 of 92114
Apr to Jun 20253.850.324.033.41 4.9%1 of 91112
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
24.416.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.10.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
4.91.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.43.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.41.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
22.215.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.44.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
10.621.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
26.925.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
5.411.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.51.8

Owners and operators

Legal business name: NOTRE DAME HEALTH CARE CENTER INC.

NameRoleTypeShareSince
Bain, ElaineManaging control - governing bodyIndividual09/01/2025
Coan, LeonoreManaging control - governing bodyIndividual11/01/2024
Colaizzi, MaryannManaging control - governing bodyIndividual09/01/2025
Colin, KathleenManaging control - governing bodyIndividual10/04/2022
Ferguson, RobertManaging control - governing bodyIndividual09/01/2025
Hickey, PhilipManaging control - governing bodyIndividual05/28/2024
Kozak, KevinManaging control - governing bodyIndividual09/18/2018
Mannila, JohnManaging control - governing bodyIndividual09/12/2017
McGovern, KevinManaging control - governing bodyIndividual09/24/2019
Murphy, ElizabethManaging control - governing bodyIndividual09/21/2021
Murphy, JacquelineManaging control - governing bodyIndividual09/01/2025
O'Brien, PatriciaManaging control - governing bodyIndividual06/14/2022
O'Connor, TaraManaging control - governing bodyIndividual06/14/2022
Rivard, BrendaManaging control - governing bodyIndividual09/24/2019
Roche, MaryManaging control - governing bodyIndividual09/12/2017
Rocheleau, HManaging control - governing bodyIndividual11/01/2024
Toce, PatriciaManaging control - governing bodyIndividual06/14/2022
Torkornoo, EricManaging control - governing bodyIndividual09/19/2023
Webb, CharlesManaging control - governing bodyIndividual09/01/2025
Bain, ElaineCorporate directorIndividual09/01/2025
Coan, LeonoreCorporate directorIndividual11/01/2024
Colaizzi, MaryannCorporate directorIndividual09/01/2025
Colin, KathleenCorporate directorIndividual10/04/2022
Ferguson, RobertCorporate directorIndividual09/01/2025
Kozak, KevinCorporate directorIndividual09/18/2018
McGovern, KevinCorporate directorIndividual09/24/2019
Murphy, ElizabethCorporate directorIndividual09/21/2021
Murphy, JacquelineCorporate directorIndividual09/01/2025
O'Brien, PatriciaCorporate directorIndividual06/14/2022
O'Connor, TaraCorporate directorIndividual06/14/2022
Rivard, BrendaCorporate directorIndividual09/24/2019
Roche, MaryCorporate directorIndividual09/12/2017
Rocheleau, HCorporate directorIndividual11/01/2024
Toce, PatriciaCorporate directorIndividual06/14/2022
Torkornoo, EricCorporate directorIndividual09/19/2023
Webb, CharlesCorporate directorIndividual09/01/2025
Hickey, PhilipCorporate officerIndividual05/28/2024
Mannila, JohnCorporate officerIndividual05/17/2022
Totino, StephenCorporate officerIndividual06/09/2004
Bain, ElaineOperational/managerial controlIndividual09/01/2025
Coan, LeonoreOperational/managerial controlIndividual11/01/2024
Colaizzi, MaryannOperational/managerial controlIndividual09/01/2025
Colin, KathleenOperational/managerial controlIndividual10/04/2022
Ferguson, RobertOperational/managerial controlIndividual09/01/2025
Hickey, PhilipOperational/managerial controlIndividual05/28/2024
Kozak, KevinOperational/managerial controlIndividual09/18/2018
Mannila, JohnOperational/managerial controlIndividual05/17/2022
McGovern, KevinOperational/managerial controlIndividual09/24/2019
Murphy, ElizabethOperational/managerial controlIndividual09/21/2021
Murphy, JacquelineOperational/managerial controlIndividual09/01/2025
O'Brien, PatriciaOperational/managerial controlIndividual06/14/2022
O'Connor, TaraOperational/managerial controlIndividual06/14/2022
Rivard, BrendaOperational/managerial controlIndividual09/24/2019
Roche, MaryOperational/managerial controlIndividual09/12/2017
Rocheleau, HOperational/managerial controlIndividual11/01/2024
Rossano, BryanOperational/managerial controlIndividual10/01/2025
Toce, PatriciaOperational/managerial controlIndividual06/14/2022
Torkornoo, EricOperational/managerial controlIndividual09/19/2023
Totino, StephenOperational/managerial controlIndividual06/09/2004
Webb, CharlesOperational/managerial controlIndividual09/01/2025
Zimmons, ErikaOperational/managerial controlIndividual01/01/2025
Rossano, BryanAdp of the SNFIndividual10/01/2025
Totino, StephenAdp of the SNFIndividual06/09/2004
Zimmons, ErikaAdp of the SNFIndividual01/01/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 8, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on May 8, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on February 12, 2025: "Provide and implement an infection prevention and control program."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 12, 2025: "Provide special eating equipment and utensils for residents who need them and appropriate assistance."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.30 hours per resident per day, below the Massachusetts average of 3.48.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

Other nursing homes nearby

Common questions

What is Notre Dame Long Term Care Center's Medicare star rating?
CMS rates Notre Dame Long Term Care Center 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Notre Dame Long Term Care Center get at its last inspection?
3 health deficiencies at the standard inspection on May 8, 2026. The Massachusetts average is 6.8.
Has Notre Dame Long Term Care Center been fined?
CMS lists no fines in the last three years.
Does Notre Dame Long Term Care Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Notre Dame Long Term Care Center?
CMS lists 64 owners and managers. Legal business name: NOTRE DAME HEALTH CARE CENTER INC.

Sources

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