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Union House Nursing Home

3086 Glover Street, Glover, VT 05839 · Orleans County · (802) 525-6600

44 certified beds, about 43 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1991

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 475036 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 19, 2026, inspectors cited 6 health deficiencies (the Vermont average is 7.9, the national average 9.2).

Of 23 health citations since October 2023, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 2 fines totaling $18,418 in the last three years; the largest was $10,517, and the latest is dated October 11, 2023.

Nurses and nurse aides worked 4.06 hours per resident per day, against 4.22 across Vermont and 3.86 nationally. Registered nurses accounted for 0.71 of those hours.

77.6% of nursing staff left within the year CMS measured (Vermont average 55.4%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
11D
7E
2F
Potential for minimal harm
0A
0B
1C
May 7, 2026Complaint inspection · 2 citations
  1. E
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 7, 2026
    Inspectors wroteBased on interview and record review the facility failed to ensure that four of four sampled residents (Res.#1, Res.#2, Res.#3, and Res.#4) were free from misappropriation of property related to medication.
  2. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 15, 2026
    Inspectors wrotePer interview and record review, the facility failed to ensure one of four sampled employees received medication administration competency prior to administering medications.
February 19, 2026Standard inspection · 6 citations
  1. F
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 30, 2026
    Inspectors wroteBased on observations and interviews the facility failed to ensure that drugs and biologicals in the medication storage room were within their expiration date.
  2. E
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    F947 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 30, 2026
    Inspectors wroteBased on record review and interview, the facility failed to ensure 1 of 6 Licensed Nursing Assistants (LNA) had completed the mandatory 12 hours of annual training, and 2 of 6 LNAs had completed dementia training.
  3. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 13, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to protect a resident's right to a dignified existence by failing to provide access to the first floor of the building in a manner that provided safety and comfort for 1 applicable resident in the sample (Resident #1).
  4. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2026
    Inspectors wroteBased on interview and record review the facility failed to provide the Notice of Medicare Non-Coverage at least two days before the end of a Medicare covered Part A stay or when all of Part B therapies were ending for 1 of 3 residents reviewed (Resident #32).
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that a resident who is unable to carry out activities of daily living [ADLs] without assistance receives the proper level of assistance for nail care for 1 of 2 sampled residents (Resident #10).
  6. D
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2026
    Inspectors wroteBased on interview and record review the facility failed to provide culturally competent and trauma-informed care by failing to ensure a care plan identified triggers of past trauma and provided interventions for those triggers for 1 applicable resident in the sample (Resident #8).
November 26, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 4, 2025
    Inspectors wroteBased on interview and record review, the facility failed to protect the resident's right to be free from physical abuse by a resident for 1 of 4 residents in the sample, (Resident #1).
December 18, 2024Standard inspection · 4 citations
  1. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 1, 2025
    Inspectors wroteBased on interviews and record review the facility failed to create and implement a policy related to national background checks for their employees. The facility also did not complete national background checks for 19 of the 22 Licensed Nursing Assistants (LNAs) employed by the facility.
  2. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 1, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure Care Plan interventions were implemented for three residents [Resident #27, Resident #39, and Resident #294] of 21 sampled residents.
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 1, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure that two residents [#39 & #11] of 21 sampled residents remained as free of accident hazards as possible regarding adequate supervision, implementing interventions to reduce hazards and risks, and assessing interventions for effectiveness.
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 1, 2025
    Inspectors wroteBased on observation and interview, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for one of 21 sampled residents (Resident #20).
May 15, 2024Complaint inspection · 1 citation
  1. C
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for minimal harm, widespread · found on a complaint visit · Not yet corrected
    Inspectors wroteBased on observation and interview, the facility failed to ensure each resident has a right to self-determination and access to persons and services outside of the facility by locking all doors to the facility 24 hours a day, seven days a week. By creating a locked facility, there is a failure to ensure the right of each resident to exercise their rights as a citizen (or resident) of the United States or make personal choices about going outside without interference. This can potentially affect all residents of the facility and all visitors, including family, legal representatives, and advocates. During an observation on 5/15/24 at 9:20 AM, this surveyor encountered a barrier to entry. The front door to the facility was locked. The only way to gain access was to press a doorbell, which alerted the staff. A staff member then had to come and physically open the door. [...]
February 28, 2024Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 22, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure a timely report of an incident of suspected resident-to-resident abuse for 2 of 2 residents (Resident#1 and Resident #2).
January 2, 2024Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 22, 2024
    Inspectors wroteBased on interviews and record review, the facility failed to ensure a resident's right to be free from physical abuse for 1 of 3 sampled residents. (Resident #2)
October 11, 2023Standard inspection · 7 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased on record review and interview the facility failed to implement appropriate interventions and provide adequate supervision to prevent accidents and injuries for 1 of 8 sampled residents (Resident #5).
  2. G
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased on resident representative and staff interviews and record review, the facility failed to create and implement an individualized person-centered plan to render trauma-informed care to a resident with a personal history of trauma, related to witnessing a relative drown, for 1 of 20 residents sampled (Resident #30).
  3. F
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    F727 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased upon interview and record review, the facility failed to ensure it used the services of a Registered Nurse for at least 8 consecutive hours a day, 7 days a week for 52 days from April 1st, 2023, to Oct. 1st, 2023.
  4. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased upon observation, interview, and record review, the facility failed to ensure a safe, clean, comfortable, and homelike environment was maintained for the residents of the facility.
  5. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased on interview and record review the facility failed to develop a comprehensive care plan that is individualized and meets the needs identified for each resident based on the diagnosis and medications prescribed for 2 of 20 residents sampled (Resident's #13& #15).
  6. E
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to revise a comprehensive care plan for 2 of 20 Residents sampled (Residents #13 & #25) to include interventions that address Resident #13's impaired vision and request for large print reading material, and invite/educate Resident #25 regarding care plan meetings. 1. Resident #13 was admitted in April 2023 with diagnoses including hypoxia (the deprivation of adequate oxygen supply), chronic heart failure, major depressive disorder, and type 2 diabetes. During an interview with Resident #13 on 10/9/23 at approximately 9 AM Resident #13 mentioned having requested large-print reading materials but having only rarely received such materials. They stated they enjoyed reading but could not indulge in this pastime due to poor eyesight. [...]
  7. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 11, 2023
    Inspectors wroteBased on staff Interview and record review the facility failed to follow Pharmacist's recommendations concerning a stop date for psychotropic medication for 1 of 5 residents sampled (Resident #25).

Fire safety inspections

3 fire safety citations on file: 2 on February 19, 2026, 1 on October 11, 2023.

Every fire safety citation3 citations
  1. F
    Establish policies and procedures including evacuation.
    E 20 · February 19, 2026 · Corrected (the home has a date of correction)
  2. F
    Establish staff and initial training requirements.
    E 37 · February 19, 2026 · Corrected (the home has a date of correction)
  3. D
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · October 11, 2023 · Waiver

Fines and payment denials

DatePenaltyAmount or length
October 11, 2023Fine $7,901
October 11, 2023Fine $10,517
October 11, 2023Payment Denial 32 days from January 11, 2024

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeVermontUnited States
All nursing staff (RN, LPN and aides)4.064.223.86
Registered nurses0.710.800.69
All nursing staff on weekends3.313.663.42
Nurse aides2.61
Licensed practical nurses0.74
Nursing staff turnover (share who left in a year)77.6%55.4%45.8%
Registered nurse turnover54.5%39.9%42.9%
Administrators who left1

CMS expects 3.33 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.36 on weekdays and 3.31 on weekends, 24% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 23.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.14 in April to June 2025 to 4.06 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.060.714.363.31 23.9%1 of 9043
Oct to Dec 20253.960.674.143.52 25.9%2 of 9243
Jul to Sep 20254.160.784.443.46 28.5%0 of 9242
Apr to Jun 20254.140.704.383.53 18.3%0 of 9143
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Vermont, Jan to Mar 20264.250.794.473.7123.2%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeVermontUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
20.419.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.10.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
5.02.41.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.55.93.2
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
21.117.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.55.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
33.319.915.4
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.32.91.8

Owners and operators

Legal business name: UNION HOUSE NURSING HOME, INC.

NameRoleTypeShareSince
Francis E Cheney Jr Estate5% or greater direct ownership interestOrganization50%02/01/2024
Wells Fargo Bank, N.a.5% or greater mortgage interestOrganization02/10/2007
Russell, Patricia5% or greater security interestIndividual01/01/2000
Russell, PatriciaCorporate directorIndividual01/01/2000
Atwood, DaleCorporate officerIndividual07/15/2024
Bergeron, TravisCorporate officerIndividual01/25/2025
Cummings, HollyCorporate officerIndividual01/28/2025
Rice, WarrenCorporate officerIndividual01/28/2025
Russell, PatriciaCorporate officerIndividual01/01/2000
Bergeron, TravisOperational/managerial controlIndividual01/25/2025
Fatigati, MariaOperational/managerial controlIndividual10/24/2022
Russell, PatriciaOperational/managerial controlIndividual01/01/2000
Russell, PatriciaGeneral partnership interestIndividual01/01/1999
Francis E Cheney Jr EstateAdp of the SNFOrganization02/01/2024
Atwood, DaleAdp of the SNFIndividual07/15/2024
Bergeron, TravisAdp of the SNFIndividual01/23/2025
Cummings, HollyAdp of the SNFIndividual01/28/2025
Fatigati, MariaAdp of the SNFIndividual10/24/2022
Rice, WarrenAdp of the SNFIndividual01/28/2025
Russell, PatriciaAdp of the SNFIndividual01/01/2000

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 5 problems in this area, most recently on May 7, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on February 19, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on February 19, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  4. How many nurses and aides work each shift, nights and weekends included?Inspectors cited 3 problems in this area, most recently on May 7, 2026: "Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.31 hours per resident per day, below the Vermont average of 3.66.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Vermont contacts for a concern about a nursing home

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Common questions

What is Union House Nursing Home's Medicare star rating?
CMS rates Union House Nursing Home 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Union House Nursing Home get at its last inspection?
6 health deficiencies at the standard inspection on February 19, 2026. The Vermont average is 7.9.
Has Union House Nursing Home been fined?
Yes. CMS lists 2 fines totaling $18,418 in the last three years.
Does Union House Nursing Home accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Union House Nursing Home?
CMS lists 20 owners and managers. Legal business name: UNION HOUSE NURSING HOME, INC.

Sources

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