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Upstate University Hosp at Community General T C U

4900 Broad Road, Syracuse, NY 13215 · Onondaga County · (315) 492-5786

20 certified beds, about 17 residents a day · Government - State · Medicare since 2014

CMS high performing icon Inside a hospital Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
5 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 335870 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 25, 2025, inspectors cited 1 health deficiency (the New York average is 8.1, the national average 9.2).

None of its 4 health citations since December 2021 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 8.21 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 6.54 of those hours.

53.7% of nursing staff left within the year CMS measured (New York average 40.3%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 4 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
1D
1E
0F
Potential for minimal harm
0A
0B
2C
July 25, 2025Standard inspection · 1 citation
  1. C
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · No actual harm, potential for minimal harm, widespread · Not yet corrected
    Inspectors wroteEntrance conference worksheet documents required for survey were not received timely. Based on record review and interviews during the recertification survey conducted 7/23/2025-7/25/2025, the facility did not make available clinical records on each resident in accordance with accepted professional standards and practices that were complete and accurately documented for all 15 residents of the facility. Specifically, upon survey entrance, resident-identifiable information including form CMS-802 Matrix for Providers, and an alphabetical listing of all residents was not provided to the Department of Health in a timely manner. Additional information needed from the facility within one hour and four hours of entrance was not provided in a timely manner.
March 13, 2024Standard inspection · 2 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 12, 2024
    Inspectors wroteBased on record review and interview during the recertification survey conducted 3/11/2024-3/13/2024 the facility did not ensure they established and maintained an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 11 of 11 residents (Residents #1, 106, 107, 108, 109, 110, 111, 112, 113, 114, and 115) reviewed. Specifically, the facility did not have an infection prevention control program including standards, policies and procedure that were current, specific to the resident population, and reviewed at least annually.
  2. C
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) April 30, 2024
    Inspectors wroteBased on interview and record review during the recertification survey conducted 3/11/2024-3/13/2024 the facility was not administered in a manner that enabled it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being for 11 of 11 residents residing on the unit. Specifically, administration did not ensure the facility appropriately outlined the roles of the required administrative staff and that they had developed specific policies and procedures for resident care that were reviewed annually. Additionally, deficiencies related to Administration were identified in the area of infection control (F 880).
December 29, 2021Standard inspection · 1 citation
  1. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 18, 2022
    Inspectors wroteBased on observation and interview during the recertification survey conducted 12/28/21-12/29/21, the facility failed to ensure food was stored and served in accordance with professional standards for food service safety for 1 of 2 kitchen areas (main kitchen). Specifically, the facility failed to remove expired food items and maintain clean surfaces in the main kitchen.

Fire safety inspections

13 fire safety citations on file: 6 on July 25, 2025, 4 on March 13, 2024, 3 on December 29, 2021.

Every fire safety citation13 citations
  1. F
    Have elevators that firefighters can control in the event of a fire.
    K 531 · July 25, 2025 · Corrected (the home has a date of correction)
  2. F
    Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
    K 901 · July 25, 2025 · Corrected (the home has a date of correction)
  3. D
    Meet requirements for sections of health care facilities separated by fire resistive construction.
    K 131 · July 25, 2025 · Corrected (the home has a date of correction)
  4. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · July 25, 2025 · Corrected (the home has a date of correction)
  5. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · July 25, 2025 · Corrected (the home has a date of correction)
  6. D
    Ensure that testing and maintenance of electrical equipment is performed.
    K 921 · July 25, 2025 · Corrected (the home has a date of correction)
  7. D
    Establish staff and initial training requirements.
    E 37 · March 13, 2024 · Corrected (the home has a date of correction)
  8. D
    Install a two-hour-resistant firewall separation.
    K 133 · March 13, 2024 · Corrected (the home has a date of correction)
  9. D
    Provide properly protected cooking facilities.
    K 324 · March 13, 2024 · Corrected (the home has a date of correction)
  10. D
    Install an approved automatic sprinkler system.
    K 351 · March 13, 2024 · Corrected (the home has a date of correction)
  11. D
    Have elevators that firefighters can control in the event of a fire.
    K 531 · December 29, 2021 · Corrected (the home has a date of correction)
  12. D
    Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
    K 901 · December 29, 2021 · Corrected (the home has a date of correction)
  13. D
    Have a battery powered remote alarm panel in a location accessible by operating personnel.
    K 916 · December 29, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNew YorkUnited States
All nursing staff (RN, LPN and aides)8.213.633.86
Registered nurses6.540.710.69
All nursing staff on weekends8.033.183.42
Nurse aides0.00
Licensed practical nurses1.67
Nursing staff turnover (share who left in a year)53.7%40.3%45.8%
Registered nurse turnover51.9%39.8%42.9%
Administrators who left0

CMS expects 4.03 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 8.28 on weekdays and 8.03 on weekends, 3% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 25.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 8.81 in April to June 2025 to 8.21 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20268.216.548.288.03 25.7%0 of 9017
Oct to Dec 20258.406.908.438.32 22.2%0 of 9216
Jul to Sep 20258.466.368.598.14 14.5%0 of 9216
Apr to Jun 20258.816.748.918.55 17.3%0 of 9117
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
New York, Jan to Mar 20263.550.683.723.139.8%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for New York

JobMedianMiddle halfEmployed
New York, all employers
CNAs (nursing assistants)$23.36$21.04 to $24.9987,990
LPNs and LVNs$32.30$29.52 to $37.0039,400
Registered nurses$52.62$45.60 to $62.34205,810
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Upstate University Hosp at Community General T C U. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNew YorkUS
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.31.21.6
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.420.623.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.79.612.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Upstate University Hosp at Community General T C U's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (70.0% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

70.0% this home

Better than the national rate

US median of homes 51.5% · New York: 101 better, 157 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 374 eligible stays.

Potentially preventable readmissions

10.4% this home

No different from the national rate

US median of homes 10.7% · New York: 12 better, 5 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 364 eligible stays.

Infections that led to a hospital stay

6.2% this home

No different from the national rate

US median of homes 7.1% · New York: 7 better, 21 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 203 eligible stays.

Self-care and mobility at discharge

54.2% this home

Median of homes: New York60.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 190 residents counted.

Falls with major injury

0.0% this home

Median of homes: New York0.6% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 227 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: New York2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 227 residents counted.

Medication list given at discharge

90.1% this home

Median of homes: New York98.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 151 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: SUNY HEALTH SCIENCE CENTER AT SYRACUSE.

NameRoleTypeShareSince
Nys Office of Mental Health5% or greater direct ownership interestOrganization100%07/01/1966
Corona, RobertW-2 managing employeeIndividual12/27/2018
Daoust, NancyW-2 managing employeeIndividual07/01/2014
Wright, StuartW-2 managing employeeIndividual05/05/2008
Corona, RobertCorporate officerIndividual12/27/2018
Daoust, NancyCorporate officerIndividual07/01/2014
Wright, StuartCorporate officerIndividual05/05/2008

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 2 problems in this area, most recently on July 25, 2025: "Administer the facility in a manner that enables it to use its resources effectively and efficiently."
  2. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on March 13, 2024: "Provide and implement an infection prevention and control program."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on December 29, 2021: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."

Other nursing homes nearby

Assisted living in Syracuse

Licensed assisted living homes in the same town or within 5 miles, each with its New York inspection record.

Assisted living in New York

New York contacts for a concern about a nursing home

These are the official offices in New York. NursingHomeClear cannot take or act on complaints.

Common questions

What is Upstate University Hosp at Community General T C U's Medicare star rating?
CMS rates Upstate University Hosp at Community General T C U 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Upstate University Hosp at Community General T C U get at its last inspection?
1 health deficiency at the standard inspection on July 25, 2025. The New York average is 8.1.
Has Upstate University Hosp at Community General T C U been fined?
CMS lists no fines in the last three years.
Does Upstate University Hosp at Community General T C U accept Medicaid?
CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Upstate University Hosp at Community General T C U?
CMS lists 7 owners and managers. Legal business name: SUNY HEALTH SCIENCE CENTER AT SYRACUSE.

Sources

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