What is Vermont Veterans' Home's Medicare star rating?

CMS rates Vermont Veterans' Home 1 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Vermont Veterans' Home get at its last inspection?

6 health deficiencies at the standard inspection on March 11, 2026. The Vermont average is 7.9.

Does Vermont Veterans' Home accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Vermont Veterans' Home?

CMS lists 2 owners and managers. Legal business name: VERMONT VETERANS' HOME.

Vermont Veterans' Home: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on March 11, 2026, inspectors cited 6 health deficiencies (the Vermont average is 7.9, the national average 9.2).

Of 16 health citations since October 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $8,278 in the last three years; the largest was $8,278, and the latest is dated March 11, 2026.

29.2% of nursing staff left within the year CMS measured (Vermont average 55.4%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

410/23

112/23

102/24

301/25

603/26

106/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

June 9, 2026Complaint inspection · 1 citation

E

Protect each resident from the wrongful use of the resident's belongings or money.

F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on interview and record review, the facility failed to ensure two of three sampled residents (Resident #1 and Resident #2) remained free from misappropriation of property.

March 11, 2026Standard inspection · 6 citations

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on interview and record review, the facility failed to ensure a resident remained as free from accidents as possible related to the use of supplemental oxygen while smoking and failed to maintain effective supervision that would reduce the likelihood of incident or injury for 1 of 2 residents in the applicable sample (Resident #93). As a result, Resident #93 suffered a facial burn that resulted in pain, redness, and loss of skin. This is a repeat deficiency for this facility, with the violation cited during the previous re-certification survey, dated 1/29/25.
F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 25, 2026

Inspectors wroteBased on observation, interview, and record review the facility failed to store food in accordance with professional standards for food service safety and failed to ensure freezers were maintained at the appropriate temperature.
E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 25, 2026

Inspectors wroteBased on observation and interview, the facility failed to ensure a safe, clean, comfortable and homelike environment for residents who reside on one of three units of the facility.
E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 25, 2026

Inspectors wroteBased on observation and interviews the facility failed to ensure all drugs and biologicals were stored in locked compartments for 3 of 7 medication carts on two units.
D

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2026

Inspectors wroteBased on interview and record review, the facility failed to develop a baseline care plan that addressed the smoking needs of 1 of 2 residents in the applicable sample (Resident #93).
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2026

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that infection control measures regarding hand hygiene were followed during medication administration for two (Resident #1 and Resident #89) of 9 residents sampled.

January 29, 2025Standard inspection, Complaint inspection · 3 citations

E

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 15, 2025

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 4 out of 17 sampled residents (Resident #13, #17, #40, #52) received sufficient supervision to prevent resident to resident altercations, and failed to ensure the environment remains as free of accident hazards as is possible for 1 of 17 sampled residents (Resident # 1).
D

Provide care or services that was trauma informed and/or culturally competent.

F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 15, 2025

Inspectors wroteBased on interview and record review, the facility failed to ensure that two residents [Res. #29 & #33 ] of 13 sampled residents who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident.
D

Provide routine and 24-hour emergency dental care for each resident.

F790 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 15, 2025

Inspectors wroteBased on interview and record review, the facility failed to provide routine dental services for 1 resident [Res. #26] of 3 residents sampled with identified dental issues.

February 13, 2024Complaint inspection · 1 citation

D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 29, 2024

Inspectors wroteBased on staff interviews and record review the facility failed to ensure that an allegation of staff to resident abuse was reported to the State Licensing Agency as required.

December 5, 2023Complaint inspection · 1 citation

E

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 8, 2024

Inspectors wroteBased on staff interviews, and record review, the facility failed to protect the resident's right to be free from physical abuse by a resident for 3 of 6 residents in the sample (Resident #1, #3, and #4).

October 25, 2023Standard inspection · 4 citations

D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 9, 2023

Inspectors wroteBased on interview and record review the facility failed to ensure that staff treated each resident with respect and dignity for 1 of 26 sampled residents (Resident #18) by making remarks related to call bell usage.
D

Allow residents to self-administer drugs if determined clinically appropriate.

F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 9, 2023

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that a resident who was capable of self-administration of medications was able to store them safely and securely.
D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 9, 2023

Inspectors wroteBased on interview and record review the facility failed to ensure that each resident has a person-centered comprehensive care plan developed and implemented to address the resident's medical needs for 1 of 26 residents sampled (Resident #18) regarding impaired cardiac output.
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 9, 2023

Inspectors wroteBased upon interview and record review the facility failed to ensure the plan of care for 1 resident [Res.#83] of 20 sampled residents with falls was reviewed and revised to prevent future falls and injury.

Fire safety inspections

18 fire safety citations on file: 1 on October 25, 2023, 3 on November 2, 2022, 14 on October 20, 2021.

Every fire safety citation18 citations

B
Install an approved automatic sprinkler system.

K 351 · October 25, 2023 · Not yet corrected
H
Inspect, test, and maintain automatic sprinkler systems.

K 353 · November 2, 2022 · Corrected (the home has a date of correction)
D
Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.

K 255 · November 2, 2022 · Corrected (the home has a date of correction)
D
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

K 354 · November 2, 2022 · Corrected (the home has a date of correction)
D
Meet other general requirements.

K 100 · October 20, 2021 · Corrected (the home has a date of correction)
D
Meet other general requirements.

K 200 · October 20, 2021 · Corrected (the home has a date of correction)
D
Have exits that are accessible at all times.

K 271 · October 20, 2021 · Corrected (the home has a date of correction)
D
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · October 20, 2021 · Corrected (the home has a date of correction)
D
Have an enclosure around a vertical opening shaft.

K 311 · October 20, 2021 · Corrected (the home has a date of correction)
D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · October 20, 2021 · Not yet corrected
D
Construct fire resistant interior walls.

K 331 · October 20, 2021 · Not yet corrected
D
Install a fire alarm system that can be heard throughout the facility.

K 341 · October 20, 2021 · Corrected (the home has a date of correction)
D
Install an approved automatic sprinkler system.

K 351 · October 20, 2021 · Corrected (the home has a date of correction)
D
Install corridor and hallway doors that block smoke.

K 363 · October 20, 2021 · Not yet corrected
D
Install smoke barrier doors that can resist smoke for at least 20 minutes.

K 374 · October 20, 2021 · Not yet corrected
D
Meet other general requirements that are deficient.

K 500 · October 20, 2021 · Corrected (the home has a date of correction)
D
Have properly installed electrical wiring and gas equipment.

K 511 · October 20, 2021 · Corrected (the home has a date of correction)
D
Have elevators that firefighters can control in the event of a fire.

K 531 · October 20, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
March 11, 2026	Fine	$8,278

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Vermont	United States
All nursing staff (RN, LPN and aides)	not reported	4.22	3.86
Registered nurses	not reported	0.80	0.69
All nursing staff on weekends	not reported	3.66	3.42
Nurse aides	not reported
Licensed practical nurses	not reported
Nursing staff turnover (share who left in a year)	29.2%	55.4%	45.8%
Registered nurse turnover	12.5%	39.9%	42.9%
Administrators who left	1

CMS note on this home's staffing data: The accuracy of the staffing data for this measure could not be validated by CMS.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.19 on weekdays and 5.32 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 32.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.71 in April to June 2025 to 5.94 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	5.94	1.40	6.19	5.32	32.4%	0 of 90	83
Oct to Dec 2025	5.80	1.30	5.99	5.31	36.6%	0 of 92	85
Jul to Sep 2025	6.16	1.32	6.35	5.66	44.3%	0 of 92	81
Apr to Jun 2025	5.71	1.19	5.95	5.11	43.2%	0 of 91	83
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Vermont, Jan to Mar 2026	4.25	0.79	4.47	3.71	23.2%	0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Vermont	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	25.6	19.3	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.8	0.7	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	2.8	2.4	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	8.0	5.9	3.2
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	20.1	17.4	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	5.2	5.3	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	24.3	19.9	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	24.7	22.0	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	9.8	17.9	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.1	1.5	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.1	2.9	1.8

Owners and operators

Legal business name: VERMONT VETERANS' HOME.

Name	Role	Type	Share	Since
Jackson, Melissa	Operational/managerial control	Individual		01/03/2011
McClafferty, Steven	Operational/managerial control	Individual		03/26/2012

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on March 11, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on June 9, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on March 11, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on March 11, 2026: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Center for Living & Rehabilitation
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Crescent Manor Care Ctrs
Bennington, 1 mi · 2 of 5 stars · 25 citations
Bennington Health & Rehab
Bennington, 1.2 mi · 2 of 5 stars · 46 citations
The Center for Nursing and Rehab at Hoosick Falls
Hoosick Falls, 7.9 mi · 3 of 5 stars · 18 citations
Williamstown Commons Nursing & Rehab
Williamstown, 12.7 mi · 3 of 5 stars · 18 citations
North Adams Commons Nursing & Rehabilitation Cente
North Adams, 13.3 mi · 5 of 5 stars · 14 citations
Troy Victorian Rehabilitation & Nursing Care Cntr
Troy, 24.4 mi · 1 of 5 stars · 69 citations

Vermont contacts for a concern about a nursing home

These are the official offices in Vermont. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Vermont Division of Licensing and Protection, Survey and Certification, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Vermont Long-Term Care Ombudsman Project, Vermont Legal Aid, 1-800-889-2047. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Vermont DLP Survey Statements (Find Survey Results), where Vermont publishes its own records on licensed homes.

Common questions

What is Vermont Veterans' Home's Medicare star rating?: CMS rates Vermont Veterans' Home 1 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Vermont Veterans' Home get at its last inspection?: 6 health deficiencies at the standard inspection on March 11, 2026. The Vermont average is 7.9.
Has Vermont Veterans' Home been fined?: Yes. CMS lists 1 fine totaling $8,278 in the last three years.
Does Vermont Veterans' Home accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Vermont Veterans' Home?: CMS lists 2 owners and managers. Legal business name: VERMONT VETERANS' HOME.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.