Home / Connecticut / West Hartford
West Hartford Health & Rehabilitation Center
130 Loomis Dr, West Hartford, CT 06107 · Capitol County · (860) 521-8700
160 certified beds, about 131 residents a day · For profit - Corporation · Medicare and Medicaid since 1977
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075278 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 29, 2025, inspectors cited 9 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
None of its 22 health citations since June 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.65 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.52 of those hours.
28.8% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
606/21
708/23
908/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
16D
2E
0F
Potential for minimal harm
0A
2B
2C
August 29, 2025Standard inspection · 9 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interviews and facility policy the facility failed to ensure 2 out of 3 ice machines were maintained in a sanitary manner.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on facility record review and staff interviews, the facility did not maintain records of monthly water flushes according to the facility water management plan.
- D Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteBased on clinical record review, interviews, and review of facility policy for 1 of 2 residents reviewed for discharge (Resident #146), the facility failed to allow a resident to return after a therapeutic leave, failed to involve the interdisciplinary team in the discharge, and failed to notify the appropriate state agency of a concern with a resident not returning from a leave of absence.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased of review of the clinical record, facility documents, interviews, and facility policy, for 1 of 3 residents, (#106) reviewed for Pressure Ulcer the facility failed to ensure staff updated a care plan to accurately reflect the resident status.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documents, interviews and facility policy for 1 of 2 residents (#126) reviewed for Accidents/Fall the facility staff failed to complete a comprehensive post fall investigation with injury, failed to provide ongoing documentation regarding the left knee condition post fall and failed to obtain a treatment order for the injury for 5 days.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on observations, staff interviews, and a review of facility policy for the only resident reviewed for antibiotic therapy (Resident #9), the facility failed to ensure that licensed staff administered saline and heparin intravenous flushes as per policy and the standard of care.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, review of the clinical record, interviews, and review of the facility policy for the only resident reviewed for Respiratory Care, (#145) the facility failed to ensure respiratory equipment settings were obtained and reflected in the physician orders.
- D Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspectors wroteBased on observation, review of the clinical record, interviews, and facility policy review, for 1of 2 residents reviewed for Hospice (#140) the facility did not ensure receipt of renewal orders and plan of care for a specialized service and the facility failed to initiate an end-of-life care plan.
- B Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, review of facility documentation, and interviews for 4 of 5 residents (Resident #4, Resident # 72, Resident #92, and Resident #124) reviewed for environmental concerns, the facility failed to ensure a safe, clean, comfortable, and homelike environment.
August 30, 2023Standard inspection · 7 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews for 1 sampled resident (Resident # 125) who had an allegation of mistreatment, the facility failed to ensure that the resident was treated and spoken to in a dignified manner.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy, and interviews one sampled resident (Resident #80) who sustained an injury of unknown origin, the facility failed to report the injury to the state survey agency.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, review of facility policy, and staff interviews for one sampled resident (Resident #80) who experienced a significant change in condition, the facility failed to ensure the resident was assessed in a timely manner and failed to seek timely medical evaluation of the resident.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, observations, review of facility documentation and interviews for one of six sampled residents (Resident #38) who had a facility acquired pressure ulcer, the facility failed to consistently implement measures to prevent the development of a pressure ulcer.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, clinical record review, review of facility documentation, review of facility policy, and interviews for one sampled resident (Resident #53) who utilized an indwelling catheter, the facility failed to utilize personal protective equipment (PPE) during the provision of indwelling catheter care.
- C Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on review of facility documentation, review of facility policy and interviews for six of six nurse aides (NA #6, NA #7, NA #8, NA #9, NA #10, and NA #11), the facility failed to ensure the required hours of dementia training were provided.
- B Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on review of facility documentation, facility policy, and interviews for 2 nurses' aides, the facility failed to complete annual performance evaluations.
June 2, 2021Standard inspection · 6 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, review of facility documentation, review of facility policy, and interviews for one sampled Resident (Resident #367) reviewed for bowel elimination the facility failed to follow the physician's orders related to bowel regimen.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one of four residents (Resident # 115) reviewed for accidents, the facility failed to complete a thorough investigation regarding a resident who sustained a major fracture after a fall to eliminate and /or reduce risk factors.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy and interviews for 1 of 4 sampled residents (Resident #99) reviewed for nutrition, the facility failed to perform weekly weights per physician orders.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, clinical record reviews, review of facility documentation and interviews, for 2 of 6 sampled residents (Resident #58 and #94) observed for medication administration, the facility failed to ensure that the medication error rate was not greater than five percent (5%).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of policy and procedures and interviews, the facility failed to ensure that infection control standards for donning and doffing personal protective equipment and for handling soiled linen was maintained.
- C Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and interviews for 3 of 5 medication carts and 3 of 4 medication refrigerators reviewed for medication storage, the facility failed to ensure that the medication storage equipment and medication storage rooms were maintained in sanitary conditions.
Fire safety inspections
10 fire safety citations on file: 5 on August 29, 2025, 3 on August 30, 2023, 2 on June 2, 2021.
Every fire safety citation10 citations
- D Install noncombustible or limited-combustible interior walls.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide properly protected cooking facilities.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Meet other general requirements that are deficient.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.65 | 3.73 | 3.86 |
| Registered nurses | 0.52 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.29 | 3.37 | 3.42 |
| Nurse aides | 2.22 | ||
| Licensed practical nurses | 0.91 | ||
| Nursing staff turnover (share who left in a year) | 28.8% | 37.4% | 45.8% |
| Registered nurse turnover | 21.1% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.78 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.80 on weekdays and 3.29 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 4.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.77 in April to June 2025 to 3.65 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.65 | 0.52 | 3.80 | 3.29 | 4.4% | 0 of 90 | 131 |
| Oct to Dec 2025 | 3.79 | 0.56 | 3.92 | 3.47 | 2.8% | 0 of 92 | 127 |
| Jul to Sep 2025 | 3.77 | 0.57 | 3.91 | 3.42 | 2.0% | 0 of 92 | 129 |
| Apr to Jun 2025 | 3.77 | 0.58 | 3.91 | 3.41 | 2.5% | 0 of 91 | 130 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Connecticut
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Connecticut, all employers | |||
| CNAs (nursing assistants) | $21.53 | $20.14 to $22.68 | 21,380 |
| LPNs and LVNs | $35.43 | $32.05 to $36.94 | 8,540 |
| Registered nurses | $49.39 | $41.40 to $58.58 | 40,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.5 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.2 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.7 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.4 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.7 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 18.8 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.3 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.3 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.5 | 1.8 |
Owners and operators
Legal business name: BROOKVIEW CORP.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Article VI Marital Trust Under Leonard J. Schwartz Revocable Trust | 5% or greater direct ownership interest | Organization | 100% | 06/30/2021 |
| Sanderson, Theresa | W-2 managing employee | Individual | 01/25/2005 | |
| Schwartz, Freda | Corporate officer | Individual | 10/01/1976 | |
| Schwartz, Russell | Corporate officer | Individual | 10/17/2007 | |
| Sanderson, Theresa | Operational/managerial control | Individual | 01/25/2005 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on August 29, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on August 29, 2025: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on August 29, 2025: "Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on August 30, 2023: "Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.29 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Hebrew Center for Health and Rehabilitation West Hartford, 1.2 mi · 3 of 5 stars · 42 citations
- Saint Mary Home West Hartford, 1.6 mi · 3 of 5 stars · 26 citations
- Parkville Care Center Hartford, 1.7 mi · 3 of 5 stars · 36 citations
- Chelsea Place Care Center LLC Hartford, 1.8 mi · 1 of 5 stars · 58 citations
- Autumn Lake Healthcare at West Hartford West Hartford, 2.5 mi · 3 of 5 stars · 70 citations
- Trinity Hill Care Center Hartford, 2.5 mi · 2 of 5 stars · 38 citations
- Avery Nursing Home/Noble Building Hartford, 2.9 mi · 1 of 5 stars · 43 citations
- Amberwoods of Farmington Farmington, 4 mi · 3 of 5 stars · 38 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is West Hartford Health & Rehabilitation Center's Medicare star rating?
- CMS rates West Hartford Health & Rehabilitation Center 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did West Hartford Health & Rehabilitation Center get at its last inspection?
- 9 health deficiencies at the standard inspection on August 29, 2025. The Connecticut average is 13.4.
- Has West Hartford Health & Rehabilitation Center been fined?
- CMS lists no fines in the last three years.
- Does West Hartford Health & Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns West Hartford Health & Rehabilitation Center?
- CMS lists 5 owners and managers. Legal business name: BROOKVIEW CORP.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.