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Saint Mary Home

2021 Albany Ave, West Hartford, CT 06117 · Capitol County · (860) 570-8200

256 certified beds, about 199 residents a day · Non profit - Corporation · Medicare and Medicaid since 1967

CMS abuse icon: cited for abuse in a recent inspection Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 075085 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 12, 2024, inspectors cited 7 health deficiencies (the Connecticut average is 13.4, the national average 9.2).

Of 26 health citations since July 2019, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.80 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.

23.8% of nursing staff left within the year CMS measured (Connecticut average 37.4%).

CMS links it to Trinity Health, an affiliated group of 19 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
17D
7E
1F
Potential for minimal harm
0A
0B
0C
March 3, 2026Complaint inspection · 1 citation
  1. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on clinical record review, interviews, and facility documentation/policies for one (1) of three (3) residents (Resident #5) reviewed for Advanced Directives, the facility failed to honor a resident's Advanced Directive which specified Do Not Resuscitate and Do Not Intubate (DNR/DNI) when the resident was found unresponsive and without a pulse.
February 4, 2026Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on review of the clinical record, facility documentation, and staff interviews, for one (1) of two (2) residents (Resident #1) reviewed for an injury of known origin, the facility failed to ensure the resident received necessary care and services when a physician-ordered x-ray was not obtained following complaints of left lower extremity pain, resulting in an eight (8) day delay in diagnosis of acute displaced fractures of the distal tibia and fibula.
November 19, 2025Complaint inspection · 1 citation
  1. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 26, 2025
    Inspectors wroteBased on review of clinical records, facility documentation and policy, interviews for one (1) of three (3) residents (Resident #1) reviewed for wounds, the facility failed to ensure the clinical record was complete and accurate to include documentation of a physician order for wound care.
November 12, 2024Standard inspection · 7 citations
  1. F
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on review of the clinical records, review of facility documentation, facility policy/procedures, and interviews for 5 of 5 residents (Resident #83, Resident #97, Resident #120, Resident #160 and Resident #187), reviewed for immunizations, the facility failed to ensure that the COVID-19 vaccination were offered and/or assessed to residents.
  2. E
    Give residents a notice of rights, rules, services and charges.
    F572 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on review of facility documentation, review of facility policy/procedures and interviews, the facility failed to ensure that resident rights were reviewed on an ongoing basis.
  3. E
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    F603 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on observations, review of clinical records, review of the facility assessment and interviews for six sampled residents (Residents #29, #55, #60, #142, #167, and #184) residing on the secured unit (West 1), the facility failed to assess, care plan, demonstrate the secured unit was the least restrictive setting, and obtain consents for residents who were selected to reside on the secured unit.
  4. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on observation, interviews and review of facility policy for 3 of 4 medication rooms, the facility failed to ensure medication rooms had sanitary refrigerators, maintained at appropriate temperatures and expired medications were removed from the cabinets. Additionally, for 3 of 5 medication carts, the facility failed to ensure the carts were clean.
  5. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on review of clinical records, review of facility documentation, review of facility policy/procedures, and interviews for two of five sampled residents (Resident #83 and Resident #160), reviewed for immunizations, the facility failed to administer the pneumococcal vaccine as requested by the resident upon admission.
  6. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy/procedures and interviews for one of six sampled residents (Resident #60) residing on the secured unit, the facility failed to ensure the resident's care plan was comprehensive in regards to behaviors of wandering, elopement risk and placement on a secured unit.
  7. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 20, 2024
    Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #58) reviewed for Activities of Daily Living (ADL's), the facility failed to ensure the resident was provided nail care.
September 10, 2024Complaint inspection · 2 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 16, 2024
    Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for accidents, the facility failed to ensure care was provided in accordance with the plan of care.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 16, 2024
    Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for accidents, the facility failed to ensure resident care was provided in accordance with the plan of care to prevent a fall.
August 8, 2024Complaint inspection · 1 citation
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 9, 2024
    Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one of three sampled residents (Resident #1) who was having episodes of diarrhea and required staff assistance to unplug an intravenous (IV) pump prior to toileting, the facility failed to respond to the resident's call bell timely which led to the resident utilizing the bed side wash basin to relieve him/herself of a bowel movement.
June 11, 2024Complaint inspection · 1 citation
  1. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 12, 2024
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for notification, the facility failed to ensure the clinical record was complete and accurate to reflect the conservator of person was notified when a new medication was ordered and administered.
January 26, 2024Complaint inspection · 1 citation
  1. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on clinical record review, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for behaviors, the facility failed to review and revise the care plan to include interventions for chewing behaviors at all times.
February 16, 2022Standard inspection · 7 citations
  1. G
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Actual harm, isolated · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interview for 1 resident (Resident #60) reviewed for hospitalization, the facility failed to ensure medications were accurately reconciled after the resident returned from the hospital resulting in the omission of a medication for 9 days which resulted in a significant change in the residents mental status and a subsequent 12 day hospitalization.
  2. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interviews, for 6 of 7 units, the facility failed to ensure comfortable and safe temperature levels in the resident rooms and maintain a temperature range of 71 degrees to 81 degrees per CMS guidelines.
  3. E
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    F807 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on observation, review of the clinical record, facility docuentation, facility policy, and interviews for 6 of 7 units reviewed for hydration, the facility failed to ensure fresh drinking water was provided for hydration.
  4. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on observation, review of facility documentation, facility policy, and interviews, the facility failed to maintain an accurate record of the dishwasher temperatures and failed to ensure repair or replacement of equipment parts was completed in a timely manner.
  5. D
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on review of banking statements, facility's documentation and interviews for 1 of 4 residents, (Resident #66) who was reviewed for misappropriation, the facility failed to prevent misappropriation of the resident's personal funds.
  6. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #700), reviewed for skin integrity, the facility failed to maintain an accurate clinical record according to the resident's experience.
  7. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 28, 2022
    Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #47) reviewed for environment, the facility failed to ensure a nonfunctioning call light was reported and replaced immediately, per facility policy.
July 25, 2019Standard inspection · 4 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 30, 2019
    Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy and/or procedures, and interviews, for one resident reviewed for an injury of unknown origin (Resident #214), the facility failed to facility failed to review and/or revise the plan of care to address the resident's transfer status and/or needs.
  2. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 30, 2019
    Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews, for one of four residents (Resident #1) reviewed for medication administration, the facility failed to ensure the medication administration and/or controlled substance record was accurately documented in a timely manner.
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 30, 2019
    Inspectors wroteBased on observation and interview, for one of four medication carts reviewed, the facility failed to ensure medication carts were free from several loose pills in the bottom of the medication cart.
  4. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 30, 2019
    Inspectors wroteBased on observation, interviews, and review of facility documentation, the facility failed to ensure food temperatures were monitored consistently.

Fire safety inspections

17 fire safety citations on file: 7 on November 12, 2024, 5 on February 16, 2022, 5 on July 25, 2019.

Every fire safety citation17 citations
  1. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · November 12, 2024 · Corrected (the home has a date of correction)
  2. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 12, 2024 · Corrected (the home has a date of correction)
  3. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · November 12, 2024 · Corrected (the home has a date of correction)
  4. D
    Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
    K 902 · November 12, 2024 · Corrected (the home has a date of correction)
  5. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · November 12, 2024 · Corrected (the home has a date of correction)
  6. D
    Meet requirements for the use of electrical equipment.
    K 919 · November 12, 2024 · Corrected (the home has a date of correction)
  7. D
    Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
    K 927 · November 12, 2024 · Corrected (the home has a date of correction)
  8. E
    Establish policies and procedures including evacuation.
    E 20 · February 16, 2022 · Corrected (the home has a date of correction)
  9. E
    Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    K 223 · February 16, 2022 · Corrected (the home has a date of correction)
  10. E
    Install corridor and hallway doors that block smoke.
    K 363 · February 16, 2022 · Corrected (the home has a date of correction)
  11. E
    Provide a written emergency evacuation plan.
    K 711 · February 16, 2022 · Corrected (the home has a date of correction)
  12. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · February 16, 2022 · Corrected (the home has a date of correction)
  13. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · July 25, 2019 · Corrected (the home has a date of correction)
  14. D
    Meet other general requirements that are deficient.
    K 300 · July 25, 2019 · Corrected (the home has a date of correction)
  15. D
    Install corridor and hallway doors that block smoke.
    K 363 · July 25, 2019 · Corrected (the home has a date of correction)
  16. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · July 25, 2019 · Corrected (the home has a date of correction)
  17. D
    Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
    K 700 · July 25, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeConnecticutUnited States
All nursing staff (RN, LPN and aides)3.803.733.86
Registered nurses0.700.690.69
All nursing staff on weekends3.513.373.42
Nurse aides2.28
Licensed practical nurses0.83
Nursing staff turnover (share who left in a year)23.8%37.4%45.8%
Registered nurse turnover30.0%38.6%42.9%
Administrators who left0

CMS expects 3.75 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.92 on weekdays and 3.51 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.58 in April to June 2025 to 3.80 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.800.703.923.51 0.0%0 of 90199
Oct to Dec 20253.790.683.913.48 0.0%0 of 92194
Jul to Sep 20253.780.663.923.42 0.0%0 of 92194
Apr to Jun 20253.580.663.723.23 0.0%0 of 91194
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Connecticut, Jan to Mar 20263.660.613.803.316.0%1.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Connecticut

JobMedianMiddle halfEmployed
Connecticut, all employers
CNAs (nursing assistants)$21.53$20.14 to $22.6821,380
LPNs and LVNs$35.43$32.05 to $36.948,540
Registered nurses$49.39$41.40 to $58.5840,110
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeConnecticutUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
17.317.913.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.50.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.71.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.23.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
17.816.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.74.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
10.717.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.924.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
9.010.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.82.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.01.51.8

Owners and operators

Legal business name: SAINT MARY HOME INCORPORATED. CMS links this home to Trinity Health, a group of 19 nursing homes averaging 3.4 stars overall.

NameRoleTypeShareSince
Mercy Community Health Inc.5% or greater direct ownership interestOrganization100%01/01/1997
Trinity Continuing Care Services5% or greater indirect ownership interestOrganization100%07/01/2016
Demaida, RachaelW-2 managing employeeIndividual01/01/2022
Latovick, PamelaW-2 managing employeeIndividual07/01/2016
Hamilton-Crawford, JaniceCorporate directorIndividual01/01/2022
Johnson, PatrickCorporate directorIndividual12/31/2011
Kane, AnnCorporate directorIndividual01/01/2022
Latovick, PamelaCorporate directorIndividual07/01/2016
McKeon, PatriciaCorporate directorIndividual01/01/2022
Murphy, PeterCorporate directorIndividual05/31/2013
Raman, ShyamalaCorporate directorIndividual01/01/2022
Singh, GagandeepCorporate directorIndividual01/01/2022
Walker, MarkCorporate directorIndividual05/31/2011
Bowens, MarcusCorporate officerIndividual03/01/2022
Hamilton-Crawford, JaniceCorporate officerIndividual06/05/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on November 19, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 3, 2026: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on November 12, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  4. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 4, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."

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Common questions

What is Saint Mary Home's Medicare star rating?
CMS rates Saint Mary Home 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Saint Mary Home get at its last inspection?
7 health deficiencies at the standard inspection on November 12, 2024. The Connecticut average is 13.4.
Has Saint Mary Home been fined?
CMS lists no fines in the last three years.
Does Saint Mary Home accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Saint Mary Home?
CMS lists 15 owners and managers, and links the home to Trinity Health. Legal business name: SAINT MARY HOME INCORPORATED.

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