Home / Connecticut / West Hartford
Saint Mary Home
2021 Albany Ave, West Hartford, CT 06117 · Capitol County · (860) 570-8200
256 certified beds, about 199 residents a day · Non profit - Corporation · Medicare and Medicaid since 1967
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075085 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 12, 2024, inspectors cited 7 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 26 health citations since July 2019, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.80 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.
23.8% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Trinity Health, an affiliated group of 19 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
March 3, 2026Complaint inspection · 1 citation
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, interviews, and facility documentation/policies for one (1) of three (3) residents (Resident #5) reviewed for Advanced Directives, the facility failed to honor a resident's Advanced Directive which specified Do Not Resuscitate and Do Not Intubate (DNR/DNI) when the resident was found unresponsive and without a pulse.
February 4, 2026Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, and staff interviews, for one (1) of two (2) residents (Resident #1) reviewed for an injury of known origin, the facility failed to ensure the resident received necessary care and services when a physician-ordered x-ray was not obtained following complaints of left lower extremity pain, resulting in an eight (8) day delay in diagnosis of acute displaced fractures of the distal tibia and fibula.
November 19, 2025Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of clinical records, facility documentation and policy, interviews for one (1) of three (3) residents (Resident #1) reviewed for wounds, the facility failed to ensure the clinical record was complete and accurate to include documentation of a physician order for wound care.
November 12, 2024Standard inspection · 7 citations
- F Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on review of the clinical records, review of facility documentation, facility policy/procedures, and interviews for 5 of 5 residents (Resident #83, Resident #97, Resident #120, Resident #160 and Resident #187), reviewed for immunizations, the facility failed to ensure that the COVID-19 vaccination were offered and/or assessed to residents.
- E Give residents a notice of rights, rules, services and charges.
Inspectors wroteBased on review of facility documentation, review of facility policy/procedures and interviews, the facility failed to ensure that resident rights were reviewed on an ongoing basis.
- E Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on observations, review of clinical records, review of the facility assessment and interviews for six sampled residents (Residents #29, #55, #60, #142, #167, and #184) residing on the secured unit (West 1), the facility failed to assess, care plan, demonstrate the secured unit was the least restrictive setting, and obtain consents for residents who were selected to reside on the secured unit.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interviews and review of facility policy for 3 of 4 medication rooms, the facility failed to ensure medication rooms had sanitary refrigerators, maintained at appropriate temperatures and expired medications were removed from the cabinets. Additionally, for 3 of 5 medication carts, the facility failed to ensure the carts were clean.
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on review of clinical records, review of facility documentation, review of facility policy/procedures, and interviews for two of five sampled residents (Resident #83 and Resident #160), reviewed for immunizations, the facility failed to administer the pneumococcal vaccine as requested by the resident upon admission.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy/procedures and interviews for one of six sampled residents (Resident #60) residing on the secured unit, the facility failed to ensure the resident's care plan was comprehensive in regards to behaviors of wandering, elopement risk and placement on a secured unit.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #58) reviewed for Activities of Daily Living (ADL's), the facility failed to ensure the resident was provided nail care.
September 10, 2024Complaint inspection · 2 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for accidents, the facility failed to ensure care was provided in accordance with the plan of care.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for accidents, the facility failed to ensure resident care was provided in accordance with the plan of care to prevent a fall.
August 8, 2024Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one of three sampled residents (Resident #1) who was having episodes of diarrhea and required staff assistance to unplug an intravenous (IV) pump prior to toileting, the facility failed to respond to the resident's call bell timely which led to the resident utilizing the bed side wash basin to relieve him/herself of a bowel movement.
June 11, 2024Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for notification, the facility failed to ensure the clinical record was complete and accurate to reflect the conservator of person was notified when a new medication was ordered and administered.
January 26, 2024Complaint inspection · 1 citation
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record review, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for behaviors, the facility failed to review and revise the care plan to include interventions for chewing behaviors at all times.
February 16, 2022Standard inspection · 7 citations
- G Ensure that residents are free from significant medication errors.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interview for 1 resident (Resident #60) reviewed for hospitalization, the facility failed to ensure medications were accurately reconciled after the resident returned from the hospital resulting in the omission of a medication for 9 days which resulted in a significant change in the residents mental status and a subsequent 12 day hospitalization.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interviews, for 6 of 7 units, the facility failed to ensure comfortable and safe temperature levels in the resident rooms and maintain a temperature range of 71 degrees to 81 degrees per CMS guidelines.
- E Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Inspectors wroteBased on observation, review of the clinical record, facility docuentation, facility policy, and interviews for 6 of 7 units reviewed for hydration, the facility failed to ensure fresh drinking water was provided for hydration.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, review of facility documentation, facility policy, and interviews, the facility failed to maintain an accurate record of the dishwasher temperatures and failed to ensure repair or replacement of equipment parts was completed in a timely manner.
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on review of banking statements, facility's documentation and interviews for 1 of 4 residents, (Resident #66) who was reviewed for misappropriation, the facility failed to prevent misappropriation of the resident's personal funds.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #700), reviewed for skin integrity, the facility failed to maintain an accurate clinical record according to the resident's experience.
- D Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #47) reviewed for environment, the facility failed to ensure a nonfunctioning call light was reported and replaced immediately, per facility policy.
July 25, 2019Standard inspection · 4 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy and/or procedures, and interviews, for one resident reviewed for an injury of unknown origin (Resident #214), the facility failed to facility failed to review and/or revise the plan of care to address the resident's transfer status and/or needs.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews, for one of four residents (Resident #1) reviewed for medication administration, the facility failed to ensure the medication administration and/or controlled substance record was accurately documented in a timely manner.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, for one of four medication carts reviewed, the facility failed to ensure medication carts were free from several loose pills in the bottom of the medication cart.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interviews, and review of facility documentation, the facility failed to ensure food temperatures were monitored consistently.
Fire safety inspections
17 fire safety citations on file: 7 on November 12, 2024, 5 on February 16, 2022, 5 on July 25, 2019.
Every fire safety citation17 citations
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Meet requirements for the use of electrical equipment.
- D Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- E Establish policies and procedures including evacuation.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Install corridor and hallway doors that block smoke.
- E Provide a written emergency evacuation plan.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Meet other general requirements that are deficient.
- D Install corridor and hallway doors that block smoke.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.80 | 3.73 | 3.86 |
| Registered nurses | 0.70 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.51 | 3.37 | 3.42 |
| Nurse aides | 2.28 | ||
| Licensed practical nurses | 0.83 | ||
| Nursing staff turnover (share who left in a year) | 23.8% | 37.4% | 45.8% |
| Registered nurse turnover | 30.0% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.75 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.92 on weekdays and 3.51 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.58 in April to June 2025 to 3.80 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.80 | 0.70 | 3.92 | 3.51 | 0.0% | 0 of 90 | 199 |
| Oct to Dec 2025 | 3.79 | 0.68 | 3.91 | 3.48 | 0.0% | 0 of 92 | 194 |
| Jul to Sep 2025 | 3.78 | 0.66 | 3.92 | 3.42 | 0.0% | 0 of 92 | 194 |
| Apr to Jun 2025 | 3.58 | 0.66 | 3.72 | 3.23 | 0.0% | 0 of 91 | 194 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Connecticut
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Connecticut, all employers | |||
| CNAs (nursing assistants) | $21.53 | $20.14 to $22.68 | 21,380 |
| LPNs and LVNs | $35.43 | $32.05 to $36.94 | 8,540 |
| Registered nurses | $49.39 | $41.40 to $58.58 | 40,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 17.3 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.7 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.2 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 17.8 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.7 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.9 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.0 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 1.5 | 1.8 |
Owners and operators
Legal business name: SAINT MARY HOME INCORPORATED. CMS links this home to Trinity Health, a group of 19 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mercy Community Health Inc. | 5% or greater direct ownership interest | Organization | 100% | 01/01/1997 |
| Trinity Continuing Care Services | 5% or greater indirect ownership interest | Organization | 100% | 07/01/2016 |
| Demaida, Rachael | W-2 managing employee | Individual | 01/01/2022 | |
| Latovick, Pamela | W-2 managing employee | Individual | 07/01/2016 | |
| Hamilton-Crawford, Janice | Corporate director | Individual | 01/01/2022 | |
| Johnson, Patrick | Corporate director | Individual | 12/31/2011 | |
| Kane, Ann | Corporate director | Individual | 01/01/2022 | |
| Latovick, Pamela | Corporate director | Individual | 07/01/2016 | |
| McKeon, Patricia | Corporate director | Individual | 01/01/2022 | |
| Murphy, Peter | Corporate director | Individual | 05/31/2013 | |
| Raman, Shyamala | Corporate director | Individual | 01/01/2022 | |
| Singh, Gagandeep | Corporate director | Individual | 01/01/2022 | |
| Walker, Mark | Corporate director | Individual | 05/31/2011 | |
| Bowens, Marcus | Corporate officer | Individual | 03/01/2022 | |
| Hamilton-Crawford, Janice | Corporate officer | Individual | 06/05/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on November 19, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 3, 2026: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on November 12, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 4, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
Other nursing homes nearby
- Chelsea Place Care Center LLC Hartford, 1.6 mi · 1 of 5 stars · 58 citations
- West Hartford Health & Rehabilitation Center West Hartford, 1.6 mi · 5 of 5 stars · 22 citations
- Hebrew Center for Health and Rehabilitation West Hartford, 1.8 mi · 3 of 5 stars · 42 citations
- Parkville Care Center Hartford, 2.2 mi · 3 of 5 stars · 36 citations
- Bloomfield Center for Nursing & Rehabilitation Bloomfield, 2.6 mi · 2 of 5 stars · 53 citations
- Touchpoints at Bloomfield Bloomfield, 2.8 mi · 4 of 5 stars · 38 citations
- Trinity Hill Care Center Hartford, 2.9 mi · 2 of 5 stars · 38 citations
- Seabury Bloomfield, 3.4 mi · 5 of 5 stars · 16 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Saint Mary Home's Medicare star rating?
- CMS rates Saint Mary Home 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Saint Mary Home get at its last inspection?
- 7 health deficiencies at the standard inspection on November 12, 2024. The Connecticut average is 13.4.
- Has Saint Mary Home been fined?
- CMS lists no fines in the last three years.
- Does Saint Mary Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Saint Mary Home?
- CMS lists 15 owners and managers, and links the home to Trinity Health. Legal business name: SAINT MARY HOME INCORPORATED.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.