Westover Retirement Community
855 Stahlheber Road, Hamilton, OH 45013 · Butler County · (513) 844-8004
53 certified beds, about 45 residents a day · Non profit - Corporation · Medicare and Medicaid since 2001
CMS high performing icon Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366232 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 18, 2026, inspectors cited 0 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 9 health citations since October 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.40 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.66 of those hours.
50.8% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
410/21
210/24
311/25
002/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
7D
0E
2F
Potential for minimal harm
0A
0B
0C
February 18, 2026Standard inspection · 0 citations
November 25, 2025Complaint inspection · 3 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, medical record review, resident interview, and staff interview, the facility failed to ensure the accuracy of Minimum Data Set (MDS) assessments. This affected one resident (#43) of four resident assessments reviewed. The facility census was 51. Review of the medical record for Resident #43 revealed an admission date of 02/26/25 with diagnoses including type II diabetes mellitus with polyneuropathy and generalized anxiety. Review of the quarterly Minimum Data Set (MDS) assessments dated 06/23/25 and 09/23/25 revealed the resident had no oral or dental issues. Observation on 11/19/25 at 1:58 P.M. of Resident #43 revealed the resident to be without natural upper teeth. Interview with Resident #43 at the time of the observation revealed the resident had lost several teeth since her admission to the facility. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and staff interview, the facility failed to follow a physician order for referral services. This affected one Resident (#43) of four residents reviewed for physician orders for referral services. The facility census was 51. Review of the medical record for Resident #43 revealed an admission date of 02/26/25 with diagnoses including type II diabetes mellitus with polyneuropathy and generalized anxiety. Review of the provider progress note dated 07/22/25 revealed Resident #43 was seen by Nurse Practitioner (NP) #105 and the resident was referred to neurology related to neuropathy. Review of the nurse's progress note dated 07/22/25 and timed 5:52 A.M. revealed a nurse's note stating Resident #43 was referred to neurology by NP #105 related to neuropathy. Resident with left foot and leg heaviness, numbness and having a hard time lifting leg and foot. [...]
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on observation, medical record review, staff interview, and resident interview, the facility failed to ensure timely dental services. This affected one resident (#43) of four residents reviewed. The facility census was 51. Review of the medical record for Resident #43 revealed an admission date of 02/26/25 with diagnoses including type II diabetes mellitus with polyneuropathy and generalized anxiety. Review of the quarterly Minimum Data Set (MDS) assessments dated 06/23/25 and 09/23/25 revealed the resident had no issues with oral or dental status. Additional review of the medical record for Resident #43 revealed no documentation regarding a dental care plan or attempts to schedule a dental appointment. Observation on 11/19/25 at 1:58 P.M. of Resident #43 revealed the resident to be without natural upper teeth. [...]
October 10, 2024Standard inspection · 2 citations
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on record review, resident and staff interviews and policy review, the facility failed to provide activities for a resident in isolation. This affected one (#22) out of one residents reviewed for activities. The facility census was 50.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on record review, staff, pharmacy staff and Nurse Practitioner (NP) interviews and review of medication information from Medscape, the facility failed to ensure a resident received a cardiac medication as as ordered resulting in significant medication errors. This affected one (#207) out of one residents reviewed for medication errors. The facility census was 50.
October 5, 2021Standard inspection · 4 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review, observation, interview, policy review, review of online resources from Centers for Disease Control (CDC) guidance, and review of the Centers for Medicare and Medicaid Services (CMS) memorandums, the facility failed to initiate immediate outbreak testing when an employee tested positive for COVID-19, failed to ensure visitation was suspended when an employee tested positive for COVID-19, failed to ensure staff wore personal protective equipment (PPE) in the facility to prevent the potential spread of Coronavirus (COVID-19), and failed to ensure staff administered medications utilizing proper infection control practices to prevent the potential spread of infectious disease. This had the potential to affect all 40 residents residing in the facility.
- F Perform COVID19 testing on residents and staff.
Inspectors wroteBased on record review, interview and review of the Centers for Medicare and Medicaid Services (CMS) memorandums, the facility failed to initiate immediate outbreak testing when an employee tested positive for COVID-19. This had the potential to affect all 40 residents residing in the facility.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review, interview and policy review, the facility failed to ensure the physician was notified of abnormal blood glucose and blood pressure levels. This affected one (Resident #08) of one resident reviewed for notification. The facility census was 40.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on record review, interview, and policy review, the facility failed to ensure there was ongoing communication, coordination and collaboration between the facility and the dialysis center. This affected one (Resident #35) of one resident who received dialysis in the facility. The census was 40.
Fire safety inspections
12 fire safety citations on file: 3 on February 18, 2026, 4 on October 10, 2024, 5 on October 5, 2021.
Every fire safety citation12 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- E Have restrictions on the use of portable space heaters.
- F Construct fire resistant interior walls.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Install a fire alarm system that can be heard throughout the facility.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.40 | 3.69 | 3.86 |
| Registered nurses | 0.66 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.99 | 3.28 | 3.42 |
| Nurse aides | 2.05 | ||
| Licensed practical nurses | 1.69 | ||
| Nursing staff turnover (share who left in a year) | 50.8% | 48.7% | 45.8% |
| Registered nurse turnover | 37.5% | 43.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.87 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.57 on weekdays and 3.99 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.15 in April to June 2025 to 4.40 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.40 | 0.66 | 4.57 | 3.99 | 6.1% | 0 of 90 | 45 |
| Oct to Dec 2025 | 4.15 | 0.75 | 4.29 | 3.80 | 10.2% | 0 of 92 | 48 |
| Jul to Sep 2025 | 4.37 | 0.72 | 4.53 | 3.96 | 7.3% | 0 of 92 | 48 |
| Apr to Jun 2025 | 4.15 | 0.60 | 4.30 | 3.76 | 10.7% | 0 of 91 | 50 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 5.8 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.6 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.4 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.3 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.3 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.4 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.9 | 12.9 | 12.0 |
Owners and operators
Legal business name: COLONIAL SENIOR SERVICES, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Community First Solutions | 5% or greater direct ownership interest | Organization | 100% | 09/01/2010 |
| Abner, Pete | Corporate director | Individual | 01/01/2024 | |
| Cohen, Neil | Corporate director | Individual | 01/01/2021 | |
| Egloff, Timothy | Corporate director | Individual | 01/01/2024 | |
| Fant, William | Corporate director | Individual | 01/01/2021 | |
| Kirsch, John | Corporate director | Individual | 01/01/2021 | |
| Loveberry, Raquel | Corporate director | Individual | 01/01/2021 | |
| Miller, Robin | Corporate director | Individual | 01/01/2021 | |
| Mulligan, Lawrence | Corporate director | Individual | 01/01/2021 | |
| Oppenheimer, Randy | Corporate director | Individual | 01/01/2021 | |
| Schuster, Andrew | Corporate director | Individual | 01/01/2024 | |
| Weigel, Robert | Corporate director | Individual | 01/01/2021 | |
| Whalen, Jon | Corporate director | Individual | 01/01/2021 | |
| Ziepfel, Nicholas | Corporate director | Individual | 01/01/2021 | |
| Kirkpatrick, Brett | Corporate officer | Individual | 08/04/2018 | |
| Krause, Brian | Corporate officer | Individual | 02/01/2020 | |
| Ark Wellness Center | Operational/managerial control | Organization | 11/21/2024 | |
| Community First Solutions | Operational/managerial control | Organization | 09/01/2010 | |
| Fifth Third Bank | Operational/managerial control | Organization | 12/01/2024 | |
| Medicine Inpatient Group LLC | Operational/managerial control | Organization | 07/01/2021 | |
| Select Rehabilitation, LLC | Operational/managerial control | Organization | 10/01/2019 | |
| Kirkpatrick, Brett | Operational/managerial control | Individual | 08/04/2018 | |
| Lawrence, Kelley | Operational/managerial control | Individual | 02/18/2013 | |
| Watson, Charmaine | Operational/managerial control | Individual | 11/30/2015 | |
| Abner, Pete | Trustee of the SNF | Individual | 01/01/2024 | |
| Cohen, Neil | Trustee of the SNF | Individual | 01/01/2021 | |
| Egloff, Timothy | Trustee of the SNF | Individual | 01/01/2024 | |
| Fant, William | Trustee of the SNF | Individual | 01/01/2021 | |
| Kirkpatrick, Brett | Trustee of the SNF | Individual | 08/04/2018 | |
| Kirsch, John | Trustee of the SNF | Individual | 01/01/2021 | |
| Loveberry, Raquel | Trustee of the SNF | Individual | 01/01/2021 | |
| Miller, Robin | Trustee of the SNF | Individual | 01/01/2021 | |
| Mulligan, Lawrence | Trustee of the SNF | Individual | 01/01/2021 | |
| Oppenheimer, Randy | Trustee of the SNF | Individual | 01/01/2021 | |
| Schuster, Andrew | Trustee of the SNF | Individual | 01/01/2024 | |
| Weigel, Robert | Trustee of the SNF | Individual | 01/01/2021 | |
| Whalen, Jon | Trustee of the SNF | Individual | 01/01/2021 | |
| Ziepfel, Nicholas | Trustee of the SNF | Individual | 01/01/2021 | |
| Cherry Bekaert LLP | Adp of the SNF | Organization | 07/01/2024 | |
| Fifth Third Bank | Adp of the SNF | Organization | 04/14/2025 | |
| Medicine Inpatient Group LLC | Adp of the SNF | Organization | 04/14/2025 | |
| Plante & Moran PLLC | Adp of the SNF | Organization | 07/01/2024 | |
| Chitwood, Jennifer | Adp of the SNF | Individual | 01/05/2020 | |
| Egloff, Timothy | Adp of the SNF | Individual | 10/21/2024 | |
| Hamed, Husam | Adp of the SNF | Individual | 07/01/2021 | |
| Kirkpatrick, Brett | Adp of the SNF | Individual | 08/04/2018 | |
| Lawrence, Kelley | Adp of the SNF | Individual | 02/18/2013 | |
| Sitchanoff, Miranda | Adp of the SNF | Individual | 01/01/2022 | |
| Watson, Charmaine | Adp of the SNF | Individual | 11/30/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on November 25, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on October 5, 2021: "Provide and implement an infection prevention and control program."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on November 25, 2025: "Ensure each resident receives an accurate assessment."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on October 10, 2024: "Ensure that residents are free from significant medication errors."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Jamestowne Rehabilitation Hamilton, 0.4 mi · 3 of 5 stars · 13 citations
- Bradford Place Care Center Hamilton, 1.1 mi · 2 of 5 stars · 31 citations
- Berkeley Square Retirement Cen Hamilton, 1.5 mi · 4 of 5 stars · 8 citations
- Golden Years Nursing Center Hamilton, 2.7 mi · 5 of 5 stars · 10 citations
- Residence at Huntington Court Hamilton, 3.4 mi · 5 of 5 stars · 16 citations
- Gateway Springs Health Campus Hamilton, 4.5 mi · 4 of 5 stars · 9 citations
- Liberty Station Health Campus Liberty Twp, 4.6 mi · 4 of 5 stars · 6 citations
- Hamilton Respiratory and Nursing Center Hamilton, 4.8 mi · 3 of 5 stars · 35 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Westover Retirement Community's Medicare star rating?
- CMS rates Westover Retirement Community 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Westover Retirement Community get at its last inspection?
- 0 health deficiencies at the standard inspection on February 18, 2026. The Ohio average is 10.5.
- Has Westover Retirement Community been fined?
- CMS lists no fines in the last three years.
- Does Westover Retirement Community accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Westover Retirement Community?
- CMS lists 49 owners and managers. Legal business name: COLONIAL SENIOR SERVICES, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.