Home / Minnesota / St. Charles
Whitewater Health Services
525 Bluff Avenue, St. Charles, MN 55972 · Winona County · (507) 932-3283
45 certified beds, about 32 residents a day · For profit - Corporation · Medicare and Medicaid since 1985
CMS Care Compare ratings, data as of September 1, 2026 · CCN 245270 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 2, 2026, inspectors cited 7 health deficiencies (the Minnesota average is 7.1, the national average 9.2).
Of 21 health citations since April 2024, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $16,452 in the last three years; the largest was $16,452, and the latest is dated August 6, 2024.
Nurses and nurse aides worked 3.52 hours per resident per day, against 4.19 across Minnesota and 3.86 nationally. Registered nurses accounted for 1.00 of those hours.
22.7% of nursing staff left within the year CMS measured (Minnesota average 42.2%).
CMS links it to North Shore Healthcare, an affiliated group of 59 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
July 2, 2026Standard inspection, Complaint inspection · 7 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain a clean, homelike environment when it was identified a refrigerator used to supply resident supplement drinks were not cleaned. In addition, during dining, meals were served on trays. This failure had an opportunity to affect all residents who received supplemental drinks and who received meals in the dining rooms.
- E Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain equipment in good working order for 1 kitchen dishwashing system and surrounding area.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain dignity when it was identified a brace was not cleaned regularly for 1 of 1 resident (R1) reviewed for dignity.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review facility failed to notify the physician with a change of condition for 1 of 1 resident (R31) reviewed for discharge.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review the facility failed to appropriately assess and reevaluate interventions discussed in a timely manner to help prevent future falls for 1 of 4 residents (R1) reviewed for accidents who had 23 falls.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview and record review, the facility failed to follow care plan interventions requested by the resident for 1 of 1 resident (R5) reviewed for bladder incontinence.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review the facility failed to maintain a medical record that was complete, accurate and readily accessible for 1 of 1 resident (R29) reviewed for death record.
April 16, 2026Complaint inspection · 3 citations
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on interview and document review, the facility failed to develop a baseline care plan to ensure enhanced barrier precaution (EBP) needs were identified and addressed for 2 of 3 residents (R1 and R2) reviewed for indwelling catheters.
- D Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the required nurse staffing information was posted daily. This had the potential to affect all 33 residents residing in the facility and/or visitors who may wish to see the information.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and document review, the facility failed to ensure staff consistently implemented enhanced barrier precautions (EBP) in accordance with Centers for Disease Control (CDC) guidelines to reduce the risk of infection spread for 1 of 3 residents (R1) reviewed for an indwelling catheter.
June 16, 2025Complaint inspection · 4 citations
- E Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents were free from misappropriation of property for five of eight residents (R2, R4, R5, R6, R8) reviewed when multiple nursing staff took medication belonging to one resident to administer to another resident when their medication supply ran out.
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that alleged violations involving misappropriation of resident medications were reported to the state agency not later than 24 hours of the incidents for five of eight residents (R2, R4, R5, R6, and R8). The facility knew about the misappropriation of resident medications on 6/9/25 and did not report to the state agency.
- E Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility failed to thoroughly investigate allegations of misappropriation of resident medications for five of eight residents (R2, R4, R5, R6, and R8) when the facility found out about these allegations on 6/9/25, placed DON-A on administrative leave pending an investigation.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide pharmaceutical services to ensure residents medications were ordered in advanced and medications were administered as prescribed for five of eight residents (R2, R4, R5, R6, R8) reviewed when residents were administered other resident's medications when their supply ran out.
May 14, 2025Standard inspection · 5 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a self-administration of medication (SAM) assessment was completed for 1 of 1 resident's (R16) reviewed for medication administration.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on interview and document review, the facility failed to complete and implement a baseline care plan within 48 hours of admission for 1 of 2 residents (R125) reviewed for new admissions.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, interview and document review, the facility failed to identify, treat, follow up on pain and offer non-pharmacological interventions for 1 of 1 resident (R125) reviewed for pain management who was newly admitted .
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure staff followed proper infection control practices for 1 of 1 resident (R11) reviewed for urinary catheter. Staff failed to ensure a mechanical transfer lift was cleaned and disinfected after resident use for 1 of 1 resident (R125) observed for infection control. Furthermore, staff failed to ensure proper personal protective equipment (PPE) was used for 2 of 2 residents (R125, R126) observed for proper PPE.
- C Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure the facility's state survey results were kept in a location readily accessible to all residents and/or visitors. This had the potential to affect all 22 residents and/or visitors who could wish to review the information.
August 6, 2024Complaint inspection · 1 citation
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to identify, comprehensively assess, implement interventions, and provide timely physician notification for a sudden change in condition for 1 of 3 residents (R1) reviewed for change in condition. This resulted in an immediate jeopardy (IJ) when R1 became unresponsive causing a delay in hospitalization. Immediate Jeopardy (IJ) began on [DATE] when the facility did not complete comprehensive assessments and communicate sudden change of condition to the physician when R1 became unresponsive and remained unresponsive for at least seven (7) hours before the ambulance arrived. The administrator and director of nursing (DON) were notified of the IJ on [DATE] at 4:58 p.m. The immediacy of the IJ was removed on [DATE] at 12:43 p.m. [...]
June 12, 2024Complaint inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and document review the facility failed to ensure proper hand hygiene after meal service and during personal cares for 3 of 3 resident (R1, R2, R4) observed for hand hygiene.
April 11, 2024Standard inspection · 0 citations
Fire safety inspections
26 fire safety citations on file: 6 on July 2, 2026, 12 on May 14, 2025, 8 on April 11, 2024.
Every fire safety citation26 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have proper medical gas storage and administration areas.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have simulated fire drills held at unexpected times.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure proper usage of power strips and extension cords.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install properly constructed and protected linen or trash chutes.
- C Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- C Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Provide properly protected cooking facilities.
- F Have simulated fire drills held at unexpected times.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Ensure proper usage of power strips and extension cords.
- F Have proper medical gas storage and administration areas.
- D Inspect, test, and maintain automatic sprinkler systems.
- C Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- C Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| August 6, 2024 | Fine | $16,452 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Minnesota | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.52 | 4.19 | 3.86 |
| Registered nurses | 1.00 | 1.06 | 0.69 |
| All nursing staff on weekends | 3.26 | 3.71 | 3.42 |
| Nurse aides | 1.85 | ||
| Licensed practical nurses | 0.67 | ||
| Nursing staff turnover (share who left in a year) | 22.7% | 42.2% | 45.8% |
| Registered nurse turnover | 40.0% | 38.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.40 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.63 on weekdays and 3.26 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.91 in April to June 2025 to 3.52 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.52 | 1.00 | 3.63 | 3.26 | 1.0% | 0 of 90 | 32 |
| Oct to Dec 2025 | 3.63 | 0.95 | 3.78 | 3.23 | 0.0% | 0 of 92 | 32 |
| Jul to Sep 2025 | 3.82 | 1.11 | 4.00 | 3.36 | 0.0% | 0 of 92 | 23 |
| Apr to Jun 2025 | 3.91 | 1.09 | 4.10 | 3.45 | 0.9% | 0 of 91 | 22 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Minnesota, Jan to Mar 2026 | 4.19 | 1.05 | 4.38 | 3.73 | 5.2% | 0.8% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Minnesota | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.5 | 18.2 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 14.4 | 1.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.2 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.0 | 4.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.3 | 1.9 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.1 | 20.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.9 | 5.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.1 | 17.1 | 15.4 |
Owners and operators
Legal business name: NSH WHITEWATER LLC. CMS links this home to North Shore Healthcare, a group of 59 nursing homes averaging 2.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Nshc Wisconsin LLC | 5% or greater direct ownership interest | Organization | 100% | 12/30/2016 |
| Baumann, Troy | Indirect ownership interest | Individual | 12/30/2016 | |
| Hoehn, Jeffrey | Indirect ownership interest | Individual | 12/30/2016 | |
| Cibc Bank USA | 5% or greater security interest | Organization | 12/31/2024 | |
| Baumann, Troy | Corporate officer | Individual | 12/30/2016 | |
| Hoehn, Jeffrey | Corporate officer | Individual | 12/30/2016 | |
| Cibc Bank USA | Operational/managerial control | Organization | 12/31/2024 | |
| Cliftonlarsonallen LLP | Operational/managerial control | Organization | 05/22/2018 | |
| Continuum Therapy Partners LLC | Operational/managerial control | Organization | 03/01/2025 | |
| North Shore Healthcare LLC | Operational/managerial control | Organization | 02/01/2017 | |
| Nsh Rehab LLC | Operational/managerial control | Organization | 03/01/2025 | |
| Wipfli LLP | Operational/managerial control | Organization | 02/01/2025 | |
| Baumann, Troy | Operational/managerial control | Individual | 12/30/2016 | |
| Belongia, Christina | Operational/managerial control | Individual | 11/01/2019 | |
| Gee, Darren | Operational/managerial control | Individual | 11/30/2021 | |
| Gimlin, Lindsay | Operational/managerial control | Individual | 06/08/2025 | |
| Greer, Lauren | Operational/managerial control | Individual | 11/29/2023 | |
| Hoehn, Jeffrey | Operational/managerial control | Individual | 12/30/2016 | |
| Patzer, Colleen | Operational/managerial control | Individual | 02/14/2023 | |
| Ponton, Lilia | Operational/managerial control | Individual | 06/01/2025 | |
| Purtell, Brian | Operational/managerial control | Individual | 06/01/2018 | |
| Gee, Darren | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 12/16/2025 | |
| Cliftonlarsonallen LLP | Adp of the SNF | Organization | 04/14/2025 | |
| Continuum Therapy Partners LLC | Adp of the SNF | Organization | 04/14/2025 | |
| Gph St. Charles LLC | Adp of the SNF | Organization | 12/01/2016 | |
| North Shore Healthcare LLC | Adp of the SNF | Organization | 04/14/2025 | |
| Nsh Rehab LLC | Adp of the SNF | Organization | 06/13/2025 | |
| Nshc Wisconsin LLC | Adp of the SNF | Organization | 05/14/2025 | |
| Wipfli LLP | Adp of the SNF | Organization | 02/01/2025 | |
| Baumann, Troy | Adp of the SNF | Individual | 12/30/2016 | |
| Belongia, Christina | Adp of the SNF | Individual | 11/01/2019 | |
| Gee, Darren | Adp of the SNF | Individual | 11/30/2021 | |
| Gimlin, Lindsay | Adp of the SNF | Individual | 06/28/2025 | |
| Greer, Lauren | Adp of the SNF | Individual | 11/29/2023 | |
| Hoehn, Jeffrey | Adp of the SNF | Individual | 12/30/2016 | |
| Patzer, Colleen | Adp of the SNF | Individual | 02/14/2023 | |
| Ponton, Lilia | Adp of the SNF | Individual | 06/01/2025 | |
| Purtell, Brian | Adp of the SNF | Individual | 06/01/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on July 2, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on July 2, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on July 2, 2026: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on April 16, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.26 hours per resident per day, below the Minnesota average of 3.71.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Chosen Valley Care Center Chatfield, 10.8 mi · 5 of 5 stars · 9 citations
- The Green Prairie Rehabilitation Center Plainview, 14.6 mi · 5 of 5 stars · 10 citations
- Good Shepherd Lutheran Home Rushford, 19.3 mi · 5 of 5 stars · 5 citations
- Sauer Health Care Winona, 19.5 mi · 1 of 5 stars · 19 citations
- Rochester Restorative Care Center Rochester, 19.8 mi · 1 of 5 stars · 58 citations
- Sainte Anne Extended Healthcare Winona, 20 mi · 4 of 5 stars · 22 citations
- Samaritan Bethany Home on Eighth Rochester, 20.4 mi · 3 of 5 stars · 18 citations
- Charter House Inc Rochester, 20.5 mi · 5 of 5 stars · 10 citations
Minnesota contacts for a concern about a nursing home
These are the official offices in Minnesota. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Minnesota Department of Health, Health Regulation Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: MDH Nursing and Boarding Care Home Survey and Complaint Inspection Findings, where Minnesota publishes its own records on licensed homes.
Common questions
- What is Whitewater Health Services's Medicare star rating?
- CMS rates Whitewater Health Services 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Whitewater Health Services get at its last inspection?
- 7 health deficiencies at the standard inspection on July 2, 2026. The Minnesota average is 7.1.
- Has Whitewater Health Services been fined?
- Yes. CMS lists 1 fine totaling $16,452 in the last three years.
- Does Whitewater Health Services accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Whitewater Health Services?
- CMS lists 38 owners and managers, and links the home to North Shore Healthcare. Legal business name: NSH WHITEWATER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.