Willow Ridge of Mennonite Home Communities of Ohio
101 Willow Ridge Drive, Bluffton, OH 45817 · Allen County · (419) 358-1015
20 certified beds, about 18 residents a day · Non profit - Church related · Medicare and Medicaid since 2013
Last standard inspection more than 2 years ago Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366402 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 11, 2024, inspectors cited 8 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 23 health citations since May 2019, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.30 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.85 of those hours.
32.3% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
805/19
701/22
807/24
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
18D
3E
1F
Potential for minimal harm
0A
0B
0C
July 11, 2024Standard inspection · 8 citations
- D Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on record review and staff interviews, the facility failed to ensure a thorough baseline care plan was created for one (Resident #172) of one reviewed for baseline care plans. The facility census was 20.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure the advance directive code status in the Electronic Medical Record (EMR) matched the signed advanced directive form. This affected two (Resident #5 and #18) of three reviewed for advanced directives. The facility census was 20.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of Self Reported Incidents (SRI), staff interviews, record review, and review of facility policy, the facility failed to complete thorough investigations related to resident-to-resident sexual abuse. This affected three residents (#16, #15, #7) of three reviewed for abuse. The facility census was 20.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interviews, the facility failed to ensure a thorough comprehensive care plan was completed for two (Residents #19, #5) of three reviewed for care plans. The facility census was 20.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review, staff interview, and policy review, the facility failed to ensure a comprehensive care plan was developed and implemented. This affected two (Residents #5 and #18) of two residents reviewed for care planning. The facility census was 20.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and staff interviews, the facility failed to properly assess a surgical wound upon admission. This affected one (Resident #172) of one reviewed for wound assessments. The facility census was 20.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, observations, staff interviews, pharmacist interview, and policy review, the facility failed to ensure medications that should not be crushed were not crushed. This affected one (Resident #18) of one resident reviewed for medication administration. The facility census was 20.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of facility policy, documentation, and staff interviews, the facility failed to follow their Legionnaires policy. This had the potential to affect all 20 residents at the facility.
January 25, 2022Standard inspection · 7 citations
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, medical record review, staff interview, and review of facility policy, the facility failed to obtain and evaluate appropriate treatment, and removed an old dressing in a manner to prevent pain and tissue damage for one (#14) resident. This resulted in actual harm when Resident #14's ordered dressing was adhering to her open wound and was removed by the nurse without any interventions to loosen the dressing before removal. Resident #14 was noted to squeeze her eyes shut, grimace, tense her upper body, grab hold of the armrest with her hand, and pull her leg away when the dressing was removed. The wound was noted to be opened and actively bleeding following the immediate removal of the adhering dressing. [...]
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and staff interview, the facility failed to prevent possible transmission of COVID-19 infection by failing to ensure the thermometer used for screening was properly disinfected between use by different persons. This had the potential to affect all 18 residents in the facility. The facility census was 18.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and review the Dish Machine Temperature Log, the facility failed to ensure dishes were properly sanitized in the dishwashers in the 101 House. This affected all nine residents (#2, #6, #7, #10, #12, #13, #268, #269, and #270) who resided in the 101 House. The facility census was 18. Findings Include: Observation on 01/18/22 at 1:26 P.M. of State Tested Nursing Assistant (STNA) #415 found her running the dishwasher following the lunch meal in the 101 House. The dishwasher was noted to be a low temperature, chemical sanitization machine using chlorine for sanitation. The observed wash temperature was 120 degrees Fahrenheit (F) and rinse temperature of 129 degrees F. STNA #415 completed a test strip for chlorine sanitation levels and found the level were 25 parts per million (ppm). [...]
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, medical record review, and staff interview, the facility failed to ensure the interdisciplinary team assessed a resident's ability to self administer and properly store medications. This affected one (#14) of six residents observed for medication administration. The facility census was 18.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on medical record review, staff interview, and review of facility policy, the facility failed to ensure comprehensive care plans were developed for communication and significant weight loss. This affected three (#2, #9 and #14) out of eight residents reviewed for care plans. The facility census was 18.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review, observation, resident interview, staff interview, and review of the facility policy, the facility failed to ensure resident care plans were revised. This affected three (#7, #9, #14) out of eight residents reviewed for care plan revisions. The facility census was 18.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on medical record review, resident interview, staff interview and review of facility policy, the facility failed to ensure residents were provided ongoing range of motion (ROM). This affected one (#13) of two residents reviewed for limited range of motion. The facility census was 18. Finding Include: Review of Resident #13's medical record revealed an admission date of 09/26/18. Diagnoses included hemiplegia and hemiparesis, atrial fibrillation, hypertension, hypersomnia, muscle weakness, cerebral infarction, kidney failure, heart failure, abnormal posture, type II diabetes, and anemia. Review of Resident #13's Minimum Data Set (MDS) assessment, dated 10/13/21, revealed Resident #13 was cognitively intact. Resident #13 was totally dependent on staff for bed mobility, transfer, and toilet use. Resident #13 required extensive assistance with dressing and personal hygiene. [...]
May 2, 2019Standard inspection · 8 citations
- E Honor the resident's right to manage his or her financial affairs.
Inspectors wroteBased on review of resident funds accounts, staff interview, and review of the facility resident handbook, the facility failed to ensure residents had access to their resident funds at the facility. This affected two residents (#8 and #14) of four residents reviewed for resident funds accounts. The facility identified six residents (#6, #7, #8, #11, #13, and #14) with resident funds accounts. The facility census was 20.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview and review of facility policy, the facility failed to ensure food was stored in a sanitary condition. The facility identified 10 (Residents #2,#3, #4, #7, #8, #10, #16, #17, #18 and #20) residents as receiving meals from the [NAME] House kitchen. The facility census was 20. Findings Include: Observation during the initial tour of the kitchen in the [NAME] House with State Tested Nurse Aide (STNA) #142 on 04/29/18 at 10:15 A.M. revealed one clear plastic bag half full of frozen shoestring french fries, one bag of half full frozen sweet potato french fries and one bag three quarters full of frozen turkey filets that had been previously opened. None of the three opened plastic bags contained labeling or dating of the items. Interview with STNA #142 on 04/29/19 at 10:15 A.M. [...]
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure a resident's Minimum Data Set (MDS) assessment was coded accurately for restorative nursing programs (RNP). This affected one (Resident #19) of one residents reviewed for limited range of motion. The facility identified 12 residents (#1, #4, #6, #8, #9, #10, #11, #13, #14, #16, #19, and #20) participating in a RNP. The facility census was 20.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure a resident's care plan was revised to address a change in skin condition. This affected one (Resident #12) of one residents reviewed for pressure ulcers. The facility identified only one resident with a pressure ulcer. The facility census was 20.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on medical record review, and resident and staff interview, the facility failed to ensure a resident's restorative nursing program (RNP) was implemented as planned. This affected one (Resident #19) of one residents reviewed for limited range of motion. The facility identified 12 residents (#1, #4, #6, #8, #9, #10, #11, #13, #14, #16, #19, and #20) participating in a RNP. The facility census was 20.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on medical record review, staff interview, and review of a facility procedure manual, the facility failed to ensure dietary assessments accurately reflected a resident's skin condition. This affected one (Resident #12) of one residents reviewed for pressure ulcers. The facility identified only one resident with a pressure ulcer. The facility census was 20.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, medical record review, staff interview, and review of a facility policy, the facility failed to ensure accurate labeling of resident medications. This affected one (Resident # 1) of six residents observed for medication administration. The facility census was 20.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on medical record review, facility infection tracking logs, staff interview, and review of a facility policy, the facility failed to ensure a resident's prescribed antibiotic was in accordance with the Antibiotic Stewardship program. This affected one resident (#2) of one resident reviewed for urinary tract infections. The facility census was 20.
Fire safety inspections
10 fire safety citations on file: 4 on July 11, 2024, 3 on January 25, 2022, 3 on May 2, 2019.
Every fire safety citation10 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install corridor and hallway doors that block smoke.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have proper medical gas storage and administration areas.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Install an approved automatic sprinkler system.
- F Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.30 | 3.69 | 3.86 |
| Registered nurses | 0.85 | 0.64 | 0.69 |
| All nursing staff on weekends | 5.01 | 3.28 | 3.42 |
| Nurse aides | 3.52 | ||
| Licensed practical nurses | 0.93 | ||
| Nursing staff turnover (share who left in a year) | 32.3% | 48.7% | 45.8% |
| Registered nurse turnover | 80.0% | 43.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.25 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.41 on weekdays and 5.01 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.83 in April to June 2025 to 5.30 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.30 | 0.85 | 5.41 | 5.01 | 0.4% | 0 of 90 | 18 |
| Oct to Dec 2025 | 4.89 | 0.73 | 5.05 | 4.47 | 2.7% | 0 of 92 | 19 |
| Jul to Sep 2025 | 4.60 | 0.79 | 4.72 | 4.28 | 0.0% | 1 of 92 | 19 |
| Apr to Jun 2025 | 4.83 | 1.04 | 4.96 | 4.52 | 0.0% | 1 of 91 | 17 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Ohio
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Ohio, all employers | |||
| CNAs (nursing assistants) | $18.76 | $17.93 to $21.44 | 63,280 |
| LPNs and LVNs | $29.78 | $27.34 to $31.68 | 39,900 |
| Registered nurses | $39.67 | $38.08 to $47.61 | 143,730 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.5 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 7.4 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.2 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 2.0 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 31.9 | 8.8 | 15.4 |
Owners and operators
Legal business name: MENNONITE MEMORIAL HOME.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Brethren Retirement Community | 5% or greater direct ownership interest | Organization | 100% | 12/31/2024 |
| Allread, Kara | Corporate director | Individual | 12/31/2024 | |
| Arnold, Matthew | Corporate director | Individual | 12/31/2024 | |
| Keller, Lori | Corporate director | Individual | 12/31/2024 | |
| Kepler, David | Corporate director | Individual | 12/31/2024 | |
| Maurer, Rebecca | Corporate director | Individual | 12/31/2024 | |
| North, Steven | Corporate director | Individual | 12/31/2024 | |
| Polhamus, Marjorie | Corporate director | Individual | 12/31/2024 | |
| Shetler, David | Corporate director | Individual | 12/31/2024 | |
| Subler, Jeff | Corporate director | Individual | 12/31/2024 | |
| Warner, John | Corporate director | Individual | 12/31/2024 | |
| Warner, John | Corporate officer | Individual | 12/31/2024 | |
| Nickles, Lance | Operational/managerial control | Individual | 04/15/2024 | |
| Brethren Retirement Community | Adp of the SNF | Organization | 12/31/2024 | |
| Nickles, Lance | Adp of the SNF | Individual | 04/15/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on July 11, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on July 11, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on July 11, 2024: "Honor the resident's right to organize and participate in resident/family groups in the facility."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 11, 2024: "Provide and implement an infection prevention and control program."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Mennonite Memorial Home Bluffton, 1.4 mi · 3 of 5 stars · 29 citations
- Vancrest of Ada Ada, 8.4 mi · 2 of 5 stars · 20 citations
- Autumn Court Ottawa, 11.3 mi · 4 of 5 stars · 14 citations
- Lost Creek Rehabilitation and Nursing Center Lima, 12.2 mi · 2 of 5 stars · 31 citations
- Meadows of Ottawa the Ottawa, 12.8 mi · 4 of 5 stars · 26 citations
- Serenity Spring Senior Living at Arlington Arlington, 13.1 mi · 3 of 5 stars · 22 citations
- Carecore at Lima Lima, 13.8 mi · 4 of 5 stars · 38 citations
- Liberty Retirement Community of Lima Inc Lima, 14.4 mi · 2 of 5 stars · 60 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Willow Ridge of Mennonite Home Communities of Ohio's Medicare star rating?
- CMS rates Willow Ridge of Mennonite Home Communities of Ohio 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Willow Ridge of Mennonite Home Communities of Ohio get at its last inspection?
- 8 health deficiencies at the standard inspection on July 11, 2024. The Ohio average is 10.5.
- Has Willow Ridge of Mennonite Home Communities of Ohio been fined?
- CMS lists no fines in the last three years.
- Does Willow Ridge of Mennonite Home Communities of Ohio accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Willow Ridge of Mennonite Home Communities of Ohio?
- CMS lists 15 owners and managers. Legal business name: MENNONITE MEMORIAL HOME.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.