Windsor Medical Center Inc
1454 East Maple Street, North Canton, OH 44720 · Stark County · (330) 499-8300
20 certified beds, about 20 residents a day · For profit - Corporation · Medicare and Medicaid since 2017
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366456 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 8, 2025, inspectors cited 3 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 8 health citations since June 2019 was rated as actual harm or immediate jeopardy.
CMS lists 2 fines totaling $6,512 in the last three years; the largest was $4,233, and the latest is dated May 8, 2025.
Nurses and nurse aides worked 4.41 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.75 of those hours.
54.5% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 8 health citations on file.
March 2, 2026Complaint inspection · 1 citation
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on closed record review, facility policy review, and interview the facility failed to effectively and timely communicate and provide information as requested to State and local public health authorities to mitigate the potential spread of legionella. This had the potential to affect 3 of 3 residents residing in the facility.
May 8, 2025Standard inspection · 3 citations
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record review, interview, and review of facility policies, the facility failed to provide written transfer and bed hold notices to Residents #1 and #114 at the time of transfer to the hospital. This affected two residents (#1 and #114) of two reviewed for hospitalization.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure resident assessments were completed accurately. This affected two (Residents #116 and #117) of 11 residents reviewed for accuracy of assessments.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interview, the facility failed to ensure medications were obtained timely from the pharmacy and were administered as ordered. This affected one (Resident #65) of eight residents reviewed for medications being administered as ordered.
June 23, 2022Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview the facility failed to ensure an ice scoop was properly stored in a clean and sanitary manner to prevent contamination. This had the potential to affect 16 of 16 residents residing in the facility.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, record review, facility policy and procedure review and interview the facility failed to ensure Resident #5 and Resident #8, who required staff assistance with activity of daily living (ADL) care were provided timely and adequate nail care to maintain proper hygiene. This affected two residents (#5 and #8) of three residents reviewed for activities of daily living.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review, facility policy and procedure review and interview the facility failed to ensure a pressure ulcer for Resident #5 was properly assessed on admission, failed to ensure treatments were completed as ordered (between 04/07/22 to 05/09/22) and failed to ensure the ulcer was properly staged following debridement. This affected one resident (#5) of three residents reviewed for pressure ulcers.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review and interview the facility failed to ensure oxygen equipment for Resident #8 and #15 was dated as to when changed last and failed to properly store an oxygen nasal cannula when not in use in a clean and sanitary manner for Resident #15. This affected two residents (#8 and #15) of five residents observed with oxygen.
June 20, 2019Standard inspection · 0 citations
Fire safety inspections
10 fire safety citations on file: 2 on May 8, 2025, 6 on June 23, 2022, 2 on June 20, 2019.
Every fire safety citation10 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Install an approved automatic sprinkler system.
- E Have properly installed electrical wiring and gas equipment.
- E Have generator or other power source capable of supplying service within 10 seconds.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| May 8, 2025 | Payment Denial | 38 days from August 8, 2025 |
| January 8, 2024 | Fine | $2,279 |
| December 18, 2023 | Fine | $4,233 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.41 | 3.69 | 3.86 |
| Registered nurses | 0.75 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.67 | 3.28 | 3.42 |
| Nurse aides | 2.29 | ||
| Licensed practical nurses | 1.37 | ||
| Nursing staff turnover (share who left in a year) | 54.5% | 48.7% | 45.8% |
| Registered nurse turnover | 66.7% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.74 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.71 on weekdays and 3.67 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.61 in April to June 2025 to 4.41 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.41 | 0.75 | 4.71 | 3.67 | 0.0% | 0 of 90 | 20 |
| Oct to Dec 2025 | 4.32 | 0.71 | 4.62 | 3.57 | 0.0% | 0 of 92 | 18 |
| Jul to Sep 2025 | 6.19 | 1.13 | 6.51 | 5.35 | 1.9% | 0 of 92 | 15 |
| Apr to Jun 2025 | 6.61 | 1.75 | 6.98 | 5.68 | 3.0% | 0 of 91 | 13 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.3 | 1.2 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.1 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.4 | 12.9 | 12.0 |
Owners and operators
Legal business name: WINDSOR MEDICAL CENTER INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Swallen, Thomas | 5% or greater direct ownership interest | Individual | 100% | 02/26/1999 |
| Swallen, Thomas | Corporate director | Individual | 02/26/1999 | |
| Swallen, Thomas | Corporate officer | Individual | 02/26/1999 | |
| Westfield Bank, Fsb | Operational/managerial control | Organization | 02/26/1999 | |
| Swallen, Thomas | Operational/managerial control | Individual | 02/26/1999 | |
| Swallen, Thomas | Trustee of the SNF | Individual | 02/26/1999 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on June 23, 2022: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on March 2, 2026: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on May 8, 2025: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on May 8, 2025: "Ensure each resident receives an accurate assessment."
Other nursing homes nearby
- Saint Luke Lutheran Home North Canton, 1.6 mi · 1 of 5 stars · 79 citations
- The Pavilion at Edgefield for Nursing and Rehabili Canton, 2.8 mi · 1 of 5 stars · 39 citations
- Bethany Nursing Home, Inc Canton, 2.8 mi · 2 of 5 stars · 45 citations
- Gardens of Belden Village Canton, 3 mi · 1 of 5 stars · 37 citations
- Canton Christian Home Canton, 3.4 mi · 4 of 5 stars · 25 citations
- The Pines Healthcare Center Canton, 4.3 mi · 5 of 5 stars · 19 citations
- Hall of Fame Rehabilitation and Nursing Center Canton, 4.6 mi · 2 of 5 stars · 41 citations
- Altercare of Hartville Ctr for Hartville, 4.8 mi · 5 of 5 stars · 16 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Windsor Medical Center Inc's Medicare star rating?
- CMS rates Windsor Medical Center Inc 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Windsor Medical Center Inc get at its last inspection?
- 3 health deficiencies at the standard inspection on May 8, 2025. The Ohio average is 10.5.
- Has Windsor Medical Center Inc been fined?
- Yes. CMS lists 2 fines totaling $6,512 in the last three years.
- Does Windsor Medical Center Inc accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Windsor Medical Center Inc?
- CMS lists 6 owners and managers. Legal business name: WINDSOR MEDICAL CENTER INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.