Assisted living / Florida / Orlando
Brookdale Conway
5501 East Michigan Street, Orlando, FL 32822 · Orange County · (407) 277-7225
Assisted living facility (ALF) · licensed for 103 residents · Licensed since 2006 · Licensee: Emeritus Properties Ngh LLC
Florida Agency for Health Care Administration (AHCA) data as of October 9, 2026 · Licence 9286 · AHCA file 11964810 · See the state record
The record in brief
The Florida Agency for Health Care Administration (AHCA) lists Brookdale Conway as an assisted living facility licensed for 103 residents, with a specialty licence for limited nursing services (LNS).
From October 9, 2021 to October 8, 2026, AHCA's comparison tool counts 30 deficiencies at this facility (0 class I, 1 class II, 26 class III, 0 class IV and 3 unclassified), 6 substantiated complaints and 6 sanctions or final orders, with fines of $11,000.
Deficiencies, complaints and sanctions
Counts from AHCA's assisted living comparison tool for October 9, 2021 to October 8, 2026. Florida sorts each deficiency into a class by how much it could harm residents; class I is the most serious.
| What AHCA counts | This facility |
|---|---|
| Class I deficiencies | 0 |
| Class II deficiencies | 1 |
| Class III deficiencies | 26 |
| Class IV deficiencies | 0 |
| Unclassified deficiencies | 3 |
| All deficiencies | 30 |
| Substantiated complaints | 6 |
| Sanctions or final orders | 6 |
| Fines | $11,000 |
Class I: conditions AHCA finds present an imminent danger to residents or a substantial probability of death or serious physical or emotional harm. A fine is levied even when the problem is corrected.leg.state.fl.us
Class II: conditions that directly threaten residents' physical or emotional health, safety or security. A fine is levied even when the problem is corrected.leg.state.fl.us
Class III: conditions that indirectly or potentially threaten residents' health, safety or security. No fine if corrected within the time AHCA sets.leg.state.fl.us
Class IV: problems with operation, maintenance or required reports and forms that do not have the potential of negatively affecting residents.leg.state.fl.us
Unclassified violations are ones not designated class I to IV, such as violating a licence condition, exceeding licensed capacity or providing services beyond the scope of the licence.leg.state.fl.us
Legal actions on the AHCA profile6 actions initiated since October 2021
- §Fine: $2,500
- §Fine: $1,500
- §Fine: $500
- §Fine: $500
- §Fine: $5,000
- §Fine: $1,000
AHCA notes that legal actions are issued to the licensee at the time the case began, so a facility that changed hands can carry actions from a former owner. The full inspection reports are on the FloridaHealthFinder profile (licence 9286).
Memory care
Florida has no separate memory care licence. Brookdale Conway has no extended congregate care (ECC) licence on its AHCA profile. Its FloridaHealthFinder profile lists memory care among its special programs and services; that listing is not a licence or a state certification.
An extended congregate care (ECC) licence lets a resident age in place: on top of standard assisted living services it covers limited nursing services, total help with bathing, dressing and toileting, and supervision of residents with dementia.quality.healthfinder.fl.gov
AHCA's advice: before signing a contract, ask what special services and activities the facility has for people with dementia, how staff are trained for it, and how it keeps residents from wandering off.quality.healthfinder.fl.gov
Costs
Florida does not publish what assisted living facilities charge, and Brookdale Conway has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
Medicaid services on its AHCA profile: Assisted Living Waiver.
Each Florida assisted living contract must set out the services, the rates or charges and at least 30 days' written notice of a rate increase.leg.state.fl.us
Florida does not set what assisted living costs: each facility sets its own fees, which vary with size, amenities, specialty licences, location and services.quality.healthfinder.fl.gov
Who runs it
Licensee (owner on the AHCA profile) in the state file: Emeritus Properties Ngh LLC (for-profit on the AHCA profile).
Other assisted living nearby
- Excellence Assisted Living FacilityOrlando, under 1 mi · 185 residents · 43 deficiencies
- Harmony Retirement Living, IncOrlando, 2.0 mi · 16 residents · 20 deficiencies
- Librados Home Care, LLCOrlando, 2.1 mi · 7 residents · 4 deficiencies
- Lakeview Manor Assisted Living Facility, IncOrlando, 2.2 mi · 14 residents · 16 deficiencies
- Swan at Lake Conway AlfOrlando, 2.5 mi · 8 residents · 18 deficiencies
- Serenity Years LLCOrlando, 3.3 mi · 7 residents · 5 deficiencies
Nursing homes nearby
For care beyond what assisted living provides. Each has a federal inspection record on this site.
- Conway Lakes Health & Rehabilitation CenterOrlando, under 1 mi · 2 of 5 CMS stars
- Lotus Nursing and Rehabilitation CenterOrlando, 2.8 mi · 2 of 5 CMS stars
- Solaris Healthcare East OrlandoOrlando, 2.9 mi · 5 of 5 CMS stars
- Westminster Baldwin ParkOrlando, 3.6 mi · 5 of 5 CMS stars
- Delaney Park Health and Rehabilitation CenterOrlando, 3.8 mi · 3 of 5 CMS stars
If you have a concern
NursingHomeClear cannot take or act on complaints. Florida's Agency for Health Care Administration (AHCA) investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
Common questions
- Is Brookdale Conway licensed?
- Florida's Agency for Health Care Administration lists it as licensed, licence 9286, assisted living facility (alf), since August 7, 2006; the licence runs to December 29, 2026 (state data as of October 9, 2026).
- How many residents can Brookdale Conway care for?
- Its licence is for 103 residents.
- Has Brookdale Conway been cited by the state?
- AHCA's comparison tool counts 30 deficiencies from October 9, 2021 to October 8, 2026: 0 class I, 1 class II, 26 class III, 0 class IV and 3 unclassified. Class I is the most serious.
- Does Brookdale Conway offer memory care?
- Florida has no separate memory care licence. This facility has no extended congregate care (ECC) licence on its AHCA profile. Its FloridaHealthFinder profile lists memory care among its special programs and services; that listing is not a licence. Ask the facility how it cares for residents with dementia.
Sources
- Capacity and the 5-year counts: Florida Agency for Health Care Administration (AHCA), FloridaHealthFinder Assisted Living Facility Comparison Tool, read October 9, 2026. Address, licence, specialty licences, beds and legal actions: its FloridaHealthFinder profile, read October 9, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.