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Assisted living / California / Thousand Oaks

Hillcrest Royale

190 East Hillcrest Drive, Thousand Oaks, CA 91360 · Ventura County · (805) 371-0035

Residential care facility for the elderly (RCFE) · licensed for 145 residents · Licensed since 2002 · Licensee: Retirement Home, Inc., The

15state visits on file
9Type A citations
8Type B citations
0 of 8complaint allegations substantiated
145licensed capacity

California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 565800734 · See the state record

The record in brief

California's licensing agency has 15 visits to Hillcrest Royale on file since June 2022: 5 inspections, 4 complaint visits and 6 other visits. The most recent was on September 24, 2026.

Those visits led to 9 Type A citations and 8 Type B citations (the state's two levels of deficiency), 17 cited regulation sections in all.

The state looked into 4 complaints covering 8 allegations: 0 substantiated, 0 inconclusive, 8 unsubstantiated and 0 unfounded.

State visits and citations

Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.

InspectionComplaint visitOther visit
Kind of visitVisitsType A citationsType B citations
Inspections500
Complaint visits400
Other visits698
All visits1598

A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov

A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov

The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov

Regulation sections cited17 citations
  1. §
    Title 22 section 87355(e)(3)
    Plan of correction date in the file: June 18, 2026
  2. §
    Health and Safety Code section 1569.695(f)(1)
    Plan of correction date in the file: June 25, 2024
  3. §
    Title 22 section 87355(e)(2)
    Plan of correction date in the file: August 3, 2023
  4. §
    Title 22 section 87465(a)(4)
    Plan of correction date in the file: August 3, 2023
  5. §
    Title 22 section 87303(a)
    Plan of correction date in the file: June 20, 2023
  6. §
    Title 22 section 87555(b)(8)
    Plan of correction date in the file: June 20, 2023
  7. §
    Title 22 section 87303(e)(2)
    Plan of correction date in the file: June 24, 2022
  8. §
    Title 22 section 87468.1(a)(2)
    Plan of correction date in the file: June 24, 2022
  9. §
    Title 22 section 87465(h)(2)
    Plan of correction date in the file: June 24, 2022
  10. §
    Health and Safety Code section 1569.311
    Plan of correction date in the file: July 10, 2026
  11. §
    Health and Safety Code section 1569.625(b)(2)
    Plan of correction date in the file: July 23, 2026
  12. §
    Health and Safety Code section 1569.69(b)
    Plan of correction date in the file: July 23, 2026
  13. §
    Title 22 section 87465(a)(4)
    Plan of correction date in the file: July 23, 2026
  14. §
    Health and Safety Code section 1569.69(g)
    Plan of correction date in the file: July 23, 2026
  15. §
    Title 22 section 87411(f)
    Plan of correction date in the file: July 1, 2026
  16. §
    Health and Safety Code section 1569.618(c)(3)
    Plan of correction date in the file: July 5, 2024
  17. §
    Title 22 section 87303(e)(2)
    Plan of correction date in the file: June 23, 2023

Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 565800734).

Complaint investigations

Each row is one complaint the state investigated, with what it found for each allegation in it.

Date in the fileSubstantiatedInconclusiveUnsubstantiatedUnfoundedType AType B
September 28, 2026004000
January 30, 2026002000
February 25, 2025001000
September 27, 2024001000

Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov

A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov

An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov

An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov

Memory care

California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.

California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov

The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov

The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov

Costs

California does not publish what assisted living homes charge, and Hillcrest Royale has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.

An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov

When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov

Who runs it

Licensee in the state file: Retirement Home, Inc., The.

Other assisted living nearby

Nursing homes nearby

For care beyond what assisted living provides. Each has a federal inspection record on this site.

If you have a concern

NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.

California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov

California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov

Common questions

Is Hillcrest Royale licensed?
California's Department of Social Services lists it as licensed, licence 565800734, residential care facility for the elderly (rcfe), since June 28, 2002 (state file as of October 8, 2026).
How many residents can Hillcrest Royale care for?
Its licence is for 145 residents.
Has Hillcrest Royale been cited by the state?
The state file lists 9 Type As and 8 Type Bs citation counts across 15 visits on file.

Sources

  • Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
  • Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
  • NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.
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