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Assisted living / California / Fontana

Lotus Villa and Memory Care

9448 Citrus Avenue, Fontana, CA 92335 · San Bernardino County · (909) 355-6887

Residential care facility for the elderly (RCFE) · licensed for 99 residents · Licensed since 2023 · Licensee: Lotus Villa Affiliate, LLC

26state visits on file
8Type A citations
7Type B citations
7 of 46complaint allegations substantiated
99licensed capacity

California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 365530102 · See the state record

The record in brief

California's licensing agency has 26 visits to Lotus Villa and Memory Care on file since June 2023: 2 inspections, 21 complaint visits and 3 other visits. The most recent was on September 21, 2026.

Those visits led to 8 Type A citations and 7 Type B citations (the state's two levels of deficiency), 15 cited regulation sections in all.

The state looked into 18 complaints covering 46 allegations: 7 substantiated, 0 inconclusive, 39 unsubstantiated and 0 unfounded.

State visits and citations

Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.

InspectionComplaint visitOther visit
Kind of visitVisitsType A citationsType B citations
Inspections200
Complaint visits2143
Other visits344
All visits2687

A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov

A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov

The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov

Regulation sections cited15 citations
  1. §
    Title 22 section 87466
    Plan of correction date in the file: June 15, 2026
  2. §
    Title 22 section 87411(a)
    Plan of correction date in the file: June 15, 2026
  3. §
    Title 22 section 87629(a)(b)(1)
    Plan of correction date in the file: April 14, 2026
  4. §
    Title 22 section 87465(a)(2)
    Plan of correction date in the file: August 21, 2025
  5. §
    Title 22 section 87307(d)(6)
    Plan of correction date in the file: August 30, 2023
  6. §
    Title 22 section 87412(g)
    Plan of correction date in the file: August 31, 2023
  7. §
    Title 22 section 87705(j)
    Plan of correction date in the file: August 31, 2023
  8. §
    Title 22 section 87203
    Plan of correction date in the file: August 31, 2023
  9. §
    Title 22 section 87211(a)(1)(2)
    Plan of correction date in the file: July 17, 2026
  10. §
    Title 22 section 87468.1(a)(2)
    Plan of correction date in the file: October 3, 2025
  11. §
    Title 22 section 87411(a)
    Plan of correction date in the file: January 29, 2025
  12. §
    Title 22 section 87355(j)
    Plan of correction date in the file: August 30, 2023
  13. §
    Title 22 section 87303(a)
    Plan of correction date in the file: September 29, 2023
  14. §
    Title 22 section 87303(e)(2)
    Plan of correction date in the file: September 29, 2023
  15. §
    Title 22 section 87309(a)
    Plan of correction date in the file: September 29, 2023

Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 365530102).

Complaint investigations

Each row is one complaint the state investigated, with what it found for each allegation in it.

Date in the fileSubstantiatedInconclusiveUnsubstantiatedUnfoundedType AType B
August 26, 2026100001
June 23, 2026200020
May 20, 2026102010
December 22, 2025001000
December 22, 2025100001
November 25, 2025001000
August 28, 2025105010
August 28, 2025005000
August 13, 2025004000
July 25, 2025004000
July 23, 2025005000
June 18, 2025003000
June 18, 2025001000
March 18, 2025101001
November 20, 2024003000
July 25, 2024002000
June 27, 2024001000
May 29, 2024001000

Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov

A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov

An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov

An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov

Memory care

California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.

California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov

The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov

The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov

Costs

California does not publish what assisted living homes charge, and Lotus Villa and Memory Care has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.

An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov

When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov

Who runs it

Licensee in the state file: Lotus Villa Affiliate, LLC.

Other assisted living nearby

Nursing homes nearby

For care beyond what assisted living provides. Each has a federal inspection record on this site.

If you have a concern

NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.

California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov

California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov

Common questions

Is Lotus Villa and Memory Care licensed?
California's Department of Social Services lists it as licensed, facility 365530102, residential care facility for the elderly (rcfe), since November 27, 2023 (state data as of October 8, 2026).
How many residents can Lotus Villa and Memory Care care for?
Its licence is for 99 residents.
Has Lotus Villa and Memory Care been cited by the state?
The state file lists 8 Type As and 7 Type Bs citation counts across 26 visits on file.

Sources

  • Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
  • Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
  • NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.
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