Assisted living / California / El Cajon
Parkway Gardens Retirement Care Home
660 Van Houten Ave, El Cajon, CA 92020 · San Diego County · (619) 444-2729
Residential care facility for the elderly (RCFE) · licensed for 15 residents · Licensed since 2014
California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 374603513 · See the state record
The record in brief
California's licensing agency has 13 visits to Parkway Gardens Retirement Care Home on file since December 2021: 4 inspections, 8 complaint visits and 1 other visit. The most recent was on September 24, 2026.
Those visits led to 1 Type A citation and 4 Type B citations (the state's two levels of deficiency), 7 cited regulation sections in all.
The state looked into 7 complaints covering 13 allegations: 4 substantiated, 0 inconclusive, 9 unsubstantiated and 0 unfounded.
State visits and citations
Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.
| Kind of visit | Visits | Type A citations | Type B citations |
|---|---|---|---|
| Inspections | 4 | 0 | 0 |
| Complaint visits | 8 | 1 | 3 |
| Other visits | 1 | 0 | 1 |
| All visits | 13 | 1 | 4 |
A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov
A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov
The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov
Regulation sections cited7 citations
- §Title 22 section 80075(4)(B)
- §Title 22 section 80070(a)(10)
- §Health and Safety Code section 1569.17(b)(1).
- §Title 22 section 80075(b)
- §Title 22 section 80075(5)(b)
- §Title 22 section 87224(b)
- §Title 22 section 87456(a)(4)
Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 374603513).
Complaint investigations
Each row is one complaint the state investigated, with what it found for each allegation in it.
| Date in the file | Substantiated | Inconclusive | Unsubstantiated | Unfounded | Type A | Type B |
|---|---|---|---|---|---|---|
| June 10, 2025 | 1 | 0 | 5 | 0 | 1 | 0 |
| March 29, 2024 | 0 | 0 | 2 | 0 | 0 | 0 |
| March 25, 2024 | 1 | 0 | 0 | 0 | 0 | 1 |
| February 28, 2024 | 1 | 0 | 0 | 0 | 0 | 1 |
| December 21, 2023 | 0 | 0 | 1 | 0 | 0 | 0 |
| August 31, 2023 | 1 | 0 | 0 | 0 | 0 | 1 |
| June 1, 2022 | 0 | 0 | 1 | 0 | 0 | 0 |
Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov
A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov
An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov
An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov
Memory care
California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.
California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov
The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov
The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov
Costs
California does not publish what assisted living homes charge, and Parkway Gardens Retirement Care Home has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov
When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov
Other assisted living nearby
- Carroll's Residential CareEl Cajon, under 1 mi · 144 residents · 27 visits
- Casa El CajonEl Cajon, 1.7 mi · 99 residents · 34 visits
- Lo-Har Senior LivingEl Cajon, 1.9 mi · 68 residents · 93 visits
- Reina's Caring CottageLa Mesa, 1.9 mi · 9 residents · 4 visits
- Westmont of La MesaLa Mesa, 2.3 mi · 164 residents · 40 visits
- Divine Light Care HomeLa Mesa, 2.3 mi · 7 residents · 7 visits
Nursing homes nearby
For care beyond what assisted living provides. Each has a federal inspection record on this site.
- Magnolia Post Acute CareEl Cajon, under 1 mi · 3 of 5 CMS stars
- Stillwater Post-AcuteEl Cajon, under 1 mi · 2 of 5 CMS stars
- Parkside Health and Wellness CenterEl Cajon, under 1 mi · 5 of 5 CMS stars
- Somerset Post Acute CareEl Cajon, under 1 mi · 3 of 5 CMS stars
- San Diego Post-Acute CenterEl Cajon, under 1 mi · 1 of 5 CMS stars
If you have a concern
NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov
California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov
Common questions
- Is Parkway Gardens Retirement Care Home licensed?
- California's Department of Social Services lists it as licensed, facility 374603513, residential care facility for the elderly (rcfe), since December 30, 2014 (state data as of October 8, 2026).
- How many residents can Parkway Gardens Retirement Care Home care for?
- Its licence is for 15 residents.
- Has Parkway Gardens Retirement Care Home been cited by the state?
- The state file lists 1 Type A and 4 Type Bs citation counts across 13 visits on file.
Sources
- Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.